FAQ: I Did Not Receive My Newsletter Test
  • I Did Not Receive My Newsletter Test

    Q: I Did Not Receive My Newsletter Test
    My email newsletter test didn't arrive. What should I do?

    A: Sending yourself a test of an email newsletter draft can take time to arrive in your email inbox. (Make sure to check your spam, trash and junk folders in your email program, and in Gmail, also check the Promotions tab.) This seems to be the nature of email; our newsletter provider is unable to correct it from their end.

    It is essential that you check your test before sending your newsletter out. If you have not received your test after an hour or so, let us know and we can forward the test to the admin email we have on file for you. (If you want it sent to a different email address, be sure to let us know what it is.)

    Newsletter tests behave differently from the actual newsletter; rest assured that successful delivery to your subscribers is not affected by the slowness of these tests.

    Here's how to go ahead and send your newsletter when you are sure it is ready:

    - login to your FASO control panel:
    - click Newsletter / dragonfly icon in upper row
    - click to login to the newsletter system (link in yellow box)
    - click Drafts - left column
    - click Preview and Send - blue link to the right of your newsletter
    - click Send Test - wait for updates
    - click Send this newsletter now

    We apologize for this inconvenience.

    TAGS: newsletter,email newsletter, newsletter test


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