FAQ: I can't log into my email account from my control panel.
  • I can't log into my email account from my control panel.






    Q: I can't log into my email account from my control panel.
    I am getting an error that says "exception thrown and not caught" when I try to access my email from my control panel. How do I resolve this?

    A: Log into your email directly at the webmail login link: https://webmail.fineartstudioonline.com

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    If you are using IE (Internet Explorer) 8.0 or 9.0, it is likely a browser issue.

    The quickest fix to most IE 8.0 or 9.0 issues is to enable "Compatibility Mode".

    Here are the instructions for enabling Compatibility mode.

    http://support.microsoft.com/kb/956197

    Secondly we suggest clearing the cache and cookies on the browser.

    ----------------

    To clear cache in Internet Explorer, go to tools/Internet options.

    Click on Delete Files, Click "Delete all offline content" then click OK.

    After it finishes, close your browser and reopen it. Your cache has now been cleared.

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    To clear cookies on Internet Explorer:
    click on Tools
    click on Internet Options
    under General tab
    under Temporary Internet Files
    Click Delete Cookies

    The only thing you need to be aware of when you do this is that it will log you out of any websites you are logged into. Of course you can always log back in to them.

    You may need to REBOOT your computer after clearing cookies.

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    Your other option is to use Mozilla Firefox or Google Chrome as your browser.


    TAGS: webmail, email, exception error, compatibility


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    category=Email/General