FAQ: How do I use my existing domain if I currently have email on that domain?
  • How do I use my existing domain if I currently have email on that domain?






    Q: How do I use my existing domain if I currently have email on that domain?
    How do I use my existing domain if I currently have email on that domain?

    A: If you have email at the domain you wish to POINT to FASO, you have 2 options:

    1. move your email to our service (recommended)
    2. keep email with your current provider by providing us with your current MX (Mail Exchange) records

    If you have email at the domain you wish to TRANSFER to FASO, you have only this 1 option:

    1. move your email to our service

    --------------- OPTION ONE ---------------

    When you are ready to move your domain and email to our servers, your first step is to put the domain name on our servers.

    To do this:
    1. Login to your FASO Control panel
    2. Click 'Manage Your Domains' - left column, under 'Domains:'
    3. Click on 'Click Here to use a domain name that you already own'
    4. Type in your domain name as shown.
    5. Click GO

    Doing the above adds the domain to our servers.

    Now you can set up the email account by:
    1. Log in to your control panel
    2. Click on Closed Envelope icon, top row, for 'Your FASO Email Accounts'
    3. Follow the instructions

    NOTE: You have to be a paying member to set up the email account.

    --------------

    Once you have set up the email account, change the nameservers to our nameservers on your domain to get the email to work.

    --------------

    To change the nameservers:

    Login to your domain account.
    Change the DOMAIN NAME SERVERS to our nameservers:
    NS1.STUDIOTOPIA.COM
    NS2.STUDIOTOPIA.COM
    NS3.STUDIOTOPIA.COM

    AFTER you update the nameservers, your off-site domain will begin working with your FASO account in about 12 hours.

    Your existing website will be replaced by your FASO website.

    --------------

    For 24 hours after changing the nameservers, you will want to check email as you have been AS WELL AS from your FASO control panel so that you do not miss any emails.

    Once everything has settled (a 24 hour period), your email will all be properly directed to your new email account through our provider.

    At that time you can make changes in any desktop program or mobile device that you use.

    Cancel the old email provider.


    --------------- OPTION TWO ---------------

    To keep email account with current provider (generally your domain registrar) please contact us and provide us with your provider's MX records. This info is easy to determine BEFORE you change the name servers on your domain.

    To determine your current provider's MX records:
    1. ask your current provider
    OR
    2. look up your MX records by going to mxtoolbox.com

    When you add the domain to our servers in this way:

    -log in to your FASO control panel
    -click on MANAGE YOUR DOMAINS
    -click 'Click Here to use a domain name that you already own'
    -type in your domain
    -Hit Go

    Our software will look up your current MX (Mail Exchange) records and will set the FIRST MX record. We need to get both MX records from you so that your email continues to function properly.

    NOTE: If and when you decide to move your email account to our servers, please open a support ticket and let us know of your intent. At that time, we will change the MX records on your domain to the FASO MX records.


    TAGS: domain email, email at domain, point, transfer


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    category=Domains/General