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  • Updates are not showing on my website. How do I refresh and/or clear my cache and cookies?-

  • Can I access my site's assets with FTP?-

  • How to I confirm my email so I can access my other FASO Accounts?-

  • I received emails about security issue, Windows 2003-

  • How secure is FASO?-

  • After My Website is Created, What’s Next?-

  • How Many Images Can I Add to My Website?-

  • What Happens When My Free Trial is Over?-

  • What does it mean to add a new ticket?-

  • How do I Clear My Cache?-

  • Why don't I have a toolbar on my large text areas?-

  • Can I disable the HTML Editor?-

  • I keep getting an annoying pop up window about secure webpage content. How do I get rid of that?-






    Q: Updates are not showing on my website. How do I refresh and/or clear my cache and cookies?
    I made changes to my site in my control panel. Why am I not seeing the changes on my website?

    A: The reason you may not be seeing the updates on your site is because your computer is displaying a cached (older) version of the page. This is what computers do to speed processing time, bringing the page to your screen from your computer instead of getting it from the source, the web.

    To get the current, updated page, you will need to either:
    1. refresh/reload the browser page
    2. clear your cache
    3. clear cookies

    ONE:
    Refreshing your internet browser window depends on which browser you are using. The browser is named at the top of your screen - for example, Mozilla Firefox.

    4 common browsers are Firefox, Internet Explorer, Safari and Google Chrome.

    Using Firefox as your browser, the page refresh is a blue arrow in a circle at the top of the screen that says 'Reload current page'.

    Using Internet Explorer as your browser, it is the 'Refresh' icon (a small icon next to your web address box at the top of the screen that has 2 small green arrows).

    Using Safari as your browser, the page refresh is a gray arrow in a circle at the top of the screen that says 'Stop/ Refresh'.

    Using Google Chrome as your browser, the page refresh is the circular arrow icon to the right of the back/forward buttons.

    =================================================

    TWO: To clear the cache and cookies:

    If using Mozilla Firefox:

    Open Mozilla Firefox 27.
    Click the Firefox button and then choose Options.
    [Note: If you're using the menu bar, choose Tools and then Options instead.]
    With the Options window now open, click the Privacy tab.
    In the History area, click the clear your recent history link.
    [Tip: If you don't see that link, change the Firefox will: option to Remember history. You can change it back to your custom setting when you're done.]
    In the Clear Recent History window that appears, set the Time range to clear: to Everything.
    In the list at the bottom of the window, uncheck everything except for Cache.
    Note: If you wish to clear other kinds of stored data, feel free to check the appropriate boxes. They will be cleared with the cache in the next step.
    [Tip: Don't see anything to check? Click the button next to Details.]
    Click on the Clear Now button.
    When the Clear Recent History window disappears, all of the files saved (cached) from your Internet browsing activities in Firefox will have been removed.

    Note: Clearing cookies will log you out of any sites that you are 'logged in' to.

    If using an older version of Firefox, we recommend that you update to the newest version. You can also do a web search for the version you are using adding 'clear cache' to the search query.


    =============

    If using Internet Explorer,

    click on 'Tools' from the menu bar;
    click on 'Delete browsing history';
    click on 'Delete files';
    click on 'Yes'.

    After it finishes, close your browser and reopen it. Your cache has now been cleared.

    Go to this web page for more detailed instructions on a variety of versions and operating systems:
    http://support.microsoft.com/kb/278835

    =============


    If using Safari:

    Click on Safari
    Choose Empty Cache
    Click Empty

    Clear Cookies:
    Choose Safari
    Choose Preferences
    Click Privacy tab
    Click Details
    Select one or more cookies and click Remove, or click Remove All.
    When you finish removing cookies, click Done.

    =============

    If using Google Chrome:

    Click on the wrench icon in the upper right corner of your browser window
    click History
    click Clear all browsing data
    select/check:
    Clear browsing history
    Clear download history
    Empty the cache
    Delete cookies and other site and plug-in data
    Set the drop down to 'The beginning of time'
    click Clear Browsing Data

    =============

    If you're using another browser, we suggest a web search of the name of your browser and 'clear cache'.

    Rebooting the machine may also clear the browser's cache, depending on your settings.

    NOTE: Clearing cookies will log you out of any sites that you are 'logged in' to.


    Last Updated: 3/18/2014 10:45:24 AM


    Permalink to this article: http://faso.com/kb/?id=227


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    Q: Can I access my site's assets with FTP?
    Can I upload or download files to my FASO site with FTP?

    A: No. FASO is a web application. Much like something like Facebook, Twitter, Tubmlr, Blogger or other hosted web applications.

    FASO sites have a lot of dynamic features beyond what can be achieved with plain old html. For this reason and for security reasons, FASO does not support direct ftp access to your site.


    Last Updated: 9/30/2013 3:59:25 PM


    Permalink to this article: http://faso.com/kb/?id=291


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    Q: How to I confirm my email so I can access my other FASO Accounts?
    How to I access my other FASO Accounts? I'm seeing a message regarding having to validate my email account.

    A: For security reasons, your email address must be confirmed before we can "join" two FASO accounts. Otherwise, in theory, someone might be able to bypass other security measures and use your email address to pretend they are you.

    To validate your email account, simply do the following:

    1. Login to the FASO account that you need to confirm the email address for.

    2. Click the down arrow in the upper right

    3. Click "Account Settings"

    4. Click "Email Accounts"

    5. Click "Resend Confirmationn Link" next to the email address you need to validate.

    6. When the confirmation email arrives, click the link.

    7. That's it.

    If you have two FASO accounts, you need to do this for both accounts.

    *******
    Note to FASO Artist Support agents: to simplify this process for custs, you may send the confirmation links from their accounts for them, so all they have to do is click them from their email accounts.


    Last Updated: 12/5/2014 12:08:09 PM


    Permalink to this article: http://faso.com/kb/?id=305


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    Q: I received emails about security issue, Windows 2003
    I got an email warning me that my site isn't safe, because it's unsupported by Windows 2003. Is this an issue?

    A: This is basically spam, trying to market to you.

    Please rest assured this is nothing to worry about. We do not use Windows server 2003 on any of our servers and all FASO servers are updated regularly. You can simply delete those emails - your website is safe.



    Last Updated: 3/16/2016 8:02:35 PM


    Permalink to this article: http://faso.com/kb/?id=457


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    Q: How secure is FASO?
    How secure is FASO?

    A: Despite the changes and developments in Internet security there is always potential for vulnerability. This is applies to every site on the Internet not just FASO. This is not meant to be alarming nor should it prevent you from having a website. FASO was developed by a qualified professional with a degree in Computer Information Systems. The highest levels of security available have been implemented to provide a secure environment for your personal information. To give a real life comparison, your personal information and website is every bit as safe as the money you have in your checking or savings account.


    Last Updated: 8/1/2013 9:56:03 AM


    Permalink to this article: http://faso.com/kb/?id=50


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    Q: After My Website is Created, What’s Next?
    After My Website is Created, What’s Next?

    A: You can begin customizing your website. To log in to the control panel, from your website’s main page, click Edit My Website. You will then be prompted for your username and password. From the control panel you can change the style, colors, categories, add text and photos, change your password, view your billing info, check your statistics, or contact technical support.


    Last Updated: 8/8/2013 4:14:26 PM


    Permalink to this article: http://faso.com/kb/?id=56


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    Q: How Many Images Can I Add to My Website?
    How Many Images Can I Add to My Website?

    A: The Platinum and the Gold Plan (our most popular) both allow unlimited images.

    You can get a complete plan comparison here:

    http://faso.com/pricing-complete.html


    Last Updated: 2/14/2014 4:07:46 PM


    Permalink to this article: http://faso.com/kb/?id=59


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    Q: What Happens When My Free Trial is Over?
    What Happens When My Free Trial is Over?

    A: [HTML]A week before your trial period expires, you will receive a reminder from us that your trial period is almost over.

    Should you decide to continue your service with FineArtStudioOnline.com, you will need to provide us with your billing information.

    You can easily do that by clicking the "Activate Account" button in your FASO Account. You will then be prompted to choose a plan and provide your credit card information.

    You may also call 1-877-FASO 234 (1-877-327-6234) and provide your credit card info by phone.


    For a complete side by side comparison of all available plans see our Pricing page at:
    http://fineartstudioonline.com/pricing.html[/HTML]


    Last Updated: 9/19/2015 3:26:12 PM


    Permalink to this article: http://faso.com/kb/?id=61


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    Q: What does it mean to add a new ticket?
    What does it mean to add a new ticket?

    A: Adding a new ticket is simply a direct means to communicating with FASO technical support. You can report problems, ask questions and get issues resolved through a two-way communication interface.

    The ticket system is more efficient than trying to email FASO support because it keeps a record of the issue, communication from both technical support and the user, and the final solution. It stores everything in a database that can be used for reference at a later date if necessary.


    Last Updated: 11/9/2013 11:33:41 AM


    Permalink to this article: http://faso.com/kb/?id=64


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    Q: How do I Clear My Cache?
    How do I clear my cache?

    A: To clear the cache and cookies:

    If using Mozilla Firefox,

    click on 'Tools';
    click on 'Clear Recent History';
    for the time range to clear, from the drop-down menu, select 'everything';
    next to 'details' click the down arrow and make sure 'cookies' and 'cache' are checked;
    click on 'clear now'.

    Note: Clearing cookies will log you out of any sites that you are 'logged in' to.

    =============

    If using Internet Explorer,

    click on 'Tools' from the menu bar;
    click on 'Delete browsing history';
    click on 'Delete files';
    click on 'Yes'.

    After it finishes, close your browser and reopen it. Your cache has now been cleared.

    Go to this web page for more detailed instructions on a variety of versions and operating systems:
    http://support.microsoft.com/kb/278835

    =============


    If using Safari:

    Click on Safari
    Choose Empty Cache
    Click Empty

    Clear Cookies:
    Choose Safari
    Choose Preferences
    Click Privacy tab
    Click Details
    Select one or more cookies and click Remove, or click Remove All.
    When you finish removing cookies, click Done.

    =============

    If using Google Chrome:

    Click on the wrench icon in the upper right corner of your browser window
    click History
    click Clear all browsing data
    select/check:
    Clear browsing history
    Clear download history
    Empty the cache
    Delete cookies and other site and plug-in data
    Set the drop down to 'The beginning of time'
    click Clear Browsing Data

    =============

    If you're using another browser, we suggest a web search of the name of your browser and 'clear cache'.

    Rebooting the machine may also clear the browser's cache, depending on your settings.

    NOTE: Clearing cookies will log you out of any sites that you are 'logged in' to.
    ==================================================

    Here is a comprehensive list on how to clear your cache in older browsers:
    http://data.fineartstudioonline.com/clear_cache.html


    Last Updated: 3/7/2016 4:01:42 PM


    Permalink to this article: http://faso.com/kb/?id=77


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    Q: Why don't I have a toolbar on my large text areas?
    Why don't I have a toolbar on my large text areas?

    A: There are two reasons you may not see the toolbar on large text areas (such as your biography text box on the About the Artist page)

    1. Your browser doesn't support the component

    OR

    2. Toolbars are disabled on your account

    The browsers our component supports are these versions and up:
    IE 5.5+
    Firefox 1.0+
    Mozilla 1.3+
    Netscape 7+ (discontinued as a web browser on February 1, 2008)
    Safari (1.3+)
    This includes Macintosh and Linux.

    -------------

    If it's not a browser issue,

    * Log in to your control panel

    * Click on MY ADMINISTRATION INFO

    * click on Change Your Account Preferences

    * Make sure that next to 'Use Regular Text Areas in Control Panel', you select 'No'

    * Click Save Changes


    Last Updated: 8/8/2013 4:17:21 PM


    Permalink to this article: http://faso.com/kb/?id=132


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    Q: Can I disable the HTML Editor?
    Can I disable the HTML Editor?

    A: Absolutely.

    1. Log in to your control panel.

    2. Click on "Administration Info"

    3. Next to "Use Regular Text Areas" click "Yes"

    4. Click "Update"



    Last Updated: 8/8/2013 4:17:59 PM


    Permalink to this article: http://faso.com/kb/?id=138


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    Q: I keep getting an annoying pop up window about secure webpage content. How do I get rid of that?
    I keep getting an annoying pop up window about secure webpage content. How do I get rid of that?

    A: The pop up window is an Internet Explorer pop up window.

    It is not something we have any control over.

    One of the latest versions of Internet Explorer comes with that annoying pop up window when using our interactive software.

    You have 2 choices.

    1. Continue using IE as your browser.

    You can set your Privacy settings so that their pop up window will disappear.

    You may need to add the privacy setting in TWO places:

    ONE:
    a. In Internet Explorer, click the 'Tools'
    b. Click 'Internet Options'
    c. Click the 'Privacy' tab
    d. Click 'Sites'
    e. add the site exactly as follows: data.fineartstudioonline.com
    f. click 'Allow'
    The large text box should now contain the site 'data.fineartstudioonline.com' and read 'Always Allow'
    g. Click OK
    h. Click OK

    TWO:
    a. On the Tools menu, click Internet Options.
    b. On the Security tab, click Trusted Sites, and then click Sites.
    c. Under Add this website to the zone, type in data.fineartstudioonline.com
    d. Click Add, and then click Close.

    To have this list of trusted domains accept mixed (both secure and non-secure) content:

    e. From the Security tab, click Custom Level
    f. In the "Miscellaneous" section, under "Display mixed content", click the Enable radio button.
    g. Click OK

    Now both secure and non-secure content will display in your trusted zones without triggering the Security Information pop-up alert.

    -----------

    2. Use Mozilla Firefox as your browser.

    We recommend it since we feel it is a superior web browser.

    Here is the link for downloading a free copy:
    http://www.mozilla.com/en-US/firefox/


    Last Updated: 5/15/2014 2:44:24 PM


    Permalink to this article: http://faso.com/kb/?id=190


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