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Knowledgebase

Domains/General


  • How to setup a managed domain plan that wants to point their domain to another web site service-

  • Canadian .CA domain-

  • How to host your FASO website on a www subdomain-

  • Do you serve my site over SSL/https so my google ranking will be better?-

  • How to register a Domain Name-

  • I received a notice from Internet Domain Services to renew my domain. Is this legitimate?-

  • Can I use my existing domain name?-

  • What is a domain and why do I need one?-

  • What does DNS stand for?-

  • What happens to my domain if I cancel my FASO account?-

  • Can I Have a Personalized Website Address?-

  • Shouldn't my domain be registered under MY name?-

  • How do I use my existing domain if I currently have email on that domain?-

  • When I get my domain, can people still use the FASO domain too?-

  • How do I transfer my domain name to FASO?-

  • Can I change my domain that I already registered?-

  • I received a notice from Domain Registry of America to renew my domain. Is this legitimate?-






    Q: How to setup a managed domain plan that wants to point their domain to another web site service
    How to setup a managed domain plan that wants to point their domain to another web site service

    A: 1. They will probably provide a CNAME from the other service. For example, a hypthetical service might say to cname your domain to sites.sampleservice.com

    One you have that do this:

    1. Login to the FASO Account

    2. Click "Manage Domain Name Servers"

    3. Click "Edit" next to the domain you want to port to your external site.

    4. Next to "Cname WWW value" enter the cname from your external service (in the example above, this would be sites.sampleservice.com)
    [NOTE! sites.sampleservice.com is not a real cname, you must get the REAL one from your external service]

    5. Next to "forward to www" click "yes" . This forwards your root domain to your www subdomain which then displays the site at the CNAME.

    6. Save changes.

    Note 1 - if you have ANY questions about this - simply contact our support staff.
    Note 2 - if you have more than one domain, it's possible to run a FASO site on one and use this method to run another site with an external service.


    Last Updated: 3/29/2016 5:34:33 PM


    Permalink to this article: http://faso.com/kb/?id=299


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    Q: Canadian .CA domain
    Can I register a Canadian .CA domain?

    A: Since we are not a Canadian company, and also, since our domain registrar partner does not offer .ca domains through their api, we can not register your .CA domain name.

    You'll need to register your .CA domain at another Registrar such as GoDaddy.com and then 'point' it to your FASO website, by changing the domain nameservers (DNS) to ours. Then your domain will pull up (point to) your FASO website. There is no charge to point a domain. You will of course, be liable for the fees that your other Registrar charges.

    For the steps on how to point a domain, go to our FAQ 'Can I use my existing domain name?' at:

    http://faso.com/faq.asp?CATE=49#2

    We apologize for the inconvenience.


    Last Updated: 12/3/2013 5:42:28 PM


    Permalink to this article: http://faso.com/kb/?id=313


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    Q: How to host your FASO website on a www subdomain
    How to host your FASO website on a www subdomain

    A: You must have set up your domain on our DNS servers for this to work.

    By default FASO sites are served from the ROOT domain (ie http://yourname.com). This article describes how to change your site so that it serves from the www subdomain (ie http://www.yourname.com).


    1. Login to your FASO Account

    2. Manage Your Domains

    3. Advanced Domain DNS Manager

    4. Proceed to Advanced Domain DNS Manger

    5. Click "Edit" next to appropriate domain

    6. Click "Yes" next to "forward to www"

    7. Save Changes


    Last Updated: 11/19/2015 4:34:31 PM


    Permalink to this article: http://faso.com/kb/?id=333


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    Q: Do you serve my site over SSL/https so my google ranking will be better?
    Do you serve my site over SSL/https so my google ranking will be better?

    A: You may have heard that Google is going to rank sites served over https/SSL higher than regular http sites.

    Here is a link to Google's original announcement (ironically served over standard non-ssl http):

    http://googlewebmastercentral.blogspot.com/2014/08/https-as-ranking-signal.html

    Here is the pertinent part: "we're starting to use HTTPS as a ranking signal. For now it's only a very lightweight signal — affecting fewer than 1% of global queries, and carrying less weight than other signals such as high-quality content"

    Notice what that it says "1% of queries" and "carries less weight than other signals such as high quality content".

    And here is what Google's John Mueller said about it recently: "I wouldn’t expect any visible change when you move from http to https, just from that change, just from SEO reasons.....[in fact]....anytime you make significant changes in your site, change the site’s URLs, you are definitely going to see some fluctuations in the short term. So you’ll likely see some drop or some changes as we recrawl and reindex everything."

    source: https://www.seroundtable.com/google-https-rankings-19228.html

    If you are concerned about your rankings, first we would suggest that you check your current rankings with Google. You may already be ranked where you want to be. Secondly, remember that even Google is putting much more weight on "high quality content" than they are on SSL. Thirdly, Google has indicated that the "ranking boost" will only affect a very tiny fewer than 1% of queries. Chances are that whether you serve your site over SSL or not will likely not make much difference at this time.

    So does FASO currently serve my site over https/SSL?

    Currently, we do not. Standard http is more performant and faster. SSL/https requires much more resources and requires the user (the artist in this case), to purchase an annual SSL certificate. In the past there has been no reason to make an artist website slower, more expensive and more complicated.


    Does this mean my info is not secure?

    Of course not! Your info IS secure. The only thing we currently serve over standard http is your public website which contains only data you, as an artist, wish the public to see anyway. You'll notice as soon as you hit our login page to log in to your FASO account, everything switches to http/SSL.


    If you can serve FASO over SSL why can't you just serve my site the same way?

    We can, if you want your site's address to be https://data.fineartstudioonline.com.....

    In all seriousness, the reason is that in the past each domain served over SSL needs it's OWN ip address and it's own SSL certificate. That's why it added so much complication and expense. There are some more modern ways of doing it that are becoming available which may be why Google is making this move now. Unfortunately, the modern ways of doing SSL are unsupported by Windows XP and early versions of Android, so may not be an option until Windows XP and older OS usage falls even further.


    Do you plan to offer SSL in the future?

    Yes! We have been investigating ways to offer SSL in a way that is simple for our artist customers. In fact, we are currently testing solutions. We are not 100% sure how much expense it will add to the monthly charges, but are investigating several solutions and working to bring you the simplest and affordable solution possible.







    Last Updated: 7/19/2016 3:13:55 PM


    Permalink to this article: http://faso.com/kb/?id=362


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    Q: How to register a Domain Name
    How do I register a domain?

    A: Here's how to register a domain name, such as www.YourName.com, when ready:

    1. Login to Control Panel
    2. Click 'Register New Domain' - left-hand column, under 'Domains:'
    3. Click 'Click here to check availability and register a New Domain Name'
    4. Enter desired name (the www. and .com are auto-filled in for you)
    5. Click 'Search' and follow the prompts - you will need to agree to the Terms of Service

    After you register your domain, it should begin to pull up your FASO website within 12-24 hours.

    Note - this does not instantly update the search engine listings (such as Google), which can take several days to index your site and include your domain in their listings.


    Last Updated: 3/20/2015 2:06:18 PM


    Permalink to this article: http://faso.com/kb/?id=409


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    Q: I received a notice from Internet Domain Services to renew my domain. Is this legitimate?
    The notice was very forceful and sounded to me like I would lose my domain name if I did not do what they say. Help!

    A: If you registered your domain through our registrar, your domain is safely ensconced in our domain manager. We automatically renew your domain on a yearly basis.

    A domain name is included in all of our plans (except for the deprecated plan, Intro, $8 monthly).

    There are a number of companies out there that are notorious for domain slamming - a deceptive practice and a scam. Another slammer is Domain Registry of America.

    Please disregard their email.

    Internet Domain Services is discussed online here:
    http://www.chinalawblog.com/2015/07/china-domain-name-scams-rising.html

    And here:
    https://www.reddit.com/r/Scams/comments/3115ny/internet_domain_name_services_domain_name/

    Domain slamming may be on the rise, according to this article from 7/14/2015:
    http://www.chinalawblog.com/2015/07/china-domain-name-scams-rising.html

    To read more about domain slamming:
    http://www.respondhost.com/domaininfo/domainslamming.htm

    On Wikipedia:
    http://en.wikipedia.org/wiki/Domain_name_scams

    Also see:
    http://faso.com/kb/?id=195

    ==================

    NOTE: If you are not sure if you registered your domain with us, please inquire. You can also look your domain up in public records, whois. Here is one url for a whois database:
    whois.domaintools.com

    Our domain registrar is WildWest Domains. You will also see the FASO Privacy setting on your domain:
    For the Finest Artists ~ FASO Private Domains


    Last Updated: 9/3/2015 6:16:19 PM


    Permalink to this article: http://faso.com/kb/?id=431


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    Q: Can I use my existing domain name?
    I already have a domain registered. Can I use it with FASO and, if so, how do I POINT it to my FASO website?

    A: Of course you can use your existing domain name!

    Here's how:
    - from FASO Control panel
    - Click 'Manage Your Domains' (left menu bar)
    - Click 'Click Here to use a domain name that you already own'
    - Type in your domain name, as shown.
    - Click GO
    - Follow the instructions.

    The instructions will include the following:

    Login to your domain account at the company where you registered your domain.

    Change the DOMAIN NAME SERVERS to our name servers:
    NS1.STUDIOTOPIA.COM
    NS2.STUDIOTOPIA.COM
    NS3.STUDIOTOPIA.COM

    AFTER you update the name servers, your off-site domain will begin working with your FASO account in about 12 hours.

    Although this is the "fast" way to use your existing domain, we recommend that you transfer your domain to FASO. Having us manage everything for you will simply your life. Plus, your FASO monthly charge includes one domain.

    ***NOTE: all plans include a domain except for the deprecated Intro Classic plan, $8 monthly.

    Email Concerns:
    If you are currently receiving email at your domain name (such as ), before changing your name servers please review your options on our FAQ "How do I use my existing domain if I currently have email on that domain?"
    faso.com/faq.asp?CATE=49#13

    Note - these instructions will make your domain point to your FASO web site. This will NOT make FASO your domain registrar. If you wish for FASO to become your domain registrar please review our FAQ, "How do I transfer my domain to FASO?"
    http://faso.com/faq.asp?CATE=49#15


    Last Updated: 2/23/2016 1:55:53 PM


    Permalink to this article: http://faso.com/kb/?id=42


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    Q: What is a domain and why do I need one?
    What is a domain and why do I need one?

    A: A domain is simply an Internet address.

    You are familiar with them. For example 'google.com' is a domain.

    So you probably want your FASO website to be at 'yourname.com' instead of 'yourname.faso.com.' To do that, you must register a domain (which can be done in your FASO account).

    By registering a domain and directing it to your FASO website, the domain acts to re-direct a browser to the actual address of your website account. It is not a requirement to register a domain. The main benefit from your personalized domain is convenience and having an individual identity through the ability to associate your name with your website.

    It's also good for keeping all your links and for SEO (Search Engine Optimization) to have your own domain that you can take with you if you ever move your website.


    Last Updated: 6/11/2015 5:41:34 PM


    Permalink to this article: http://faso.com/kb/?id=45


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    Q: What does DNS stand for?
    What does DNS stand for?

    A: DNS stands for "Domain Name Service" or "Domain Name System."

    A DNS setup is required for each domain that is added to FASO. It allows each individual domain the ability to be directed to a specific FASO website account.

    If you register your domain through FASO, we handle all of this for you automatically.


    Last Updated: 3/29/2016 5:38:11 PM


    Permalink to this article: http://faso.com/kb/?id=46


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    Q: What happens to my domain if I cancel my FASO account?
    What happens to my domain if I cancel my FASO account?

    A: If you had FASO register your domain and you decide to cancel your website account, you still hold the rights to your domain name.

    You have 3 options:

    1. Enroll in our Manage Domain Plan for $30 yearly (billed at $2.5/mos).

    We will continue to renew your domain name on a yearly basis and change any settings to point it correctly to any new website you create.

    You will also continue to be listed in our Artist's Directory.

    If you have personalized email with your domain, please let us know if you would like to keep it. Personalize email is $1.75/month/email.


    2. Create your own domain name registration account with our registration partner, MyDomainStuff.com.

    This is a separate company from us.
    There is no charge for creating this account.

    Let us know you created the account. We will then unlock your domain and send you the Authorization code.

    Then you log into your Mydomainstuff.com account and purchase a domain transfer for the domain.

    Once the domain name is transferred into your account, you will be completely responsible for all settings and charges for the domain.


    3. Transfer your domain to a registrar of your choice, Godaddy, for example.

    Let us know if this is your choice.

    We will unlock your domain and send you the Authorization code.

    Then have your new registrar initiate the transfer.


    NOTE: If you transfer your domain AWAY from FASO, UPDATE ALL ADMINISTRATIVE INFO on the domain account once it has transferred. Remove our info and enter YOUR personal info. This will prevent problems for you in the future.


    Last Updated: 8/2/2013 11:15:58 AM


    Permalink to this article: http://faso.com/kb/?id=51


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    Q: Can I Have a Personalized Website Address?
    Can I Have a Personalized Website Address?

    A: Yes. If you are a subscriber to FASO.com, your current web site address ('Subdomain/System Domain') is something like www.YourName.faso.com. This is based on the login Username you set up.

    There are other options for a personalized domain name. For example: www.YourName.com might be available. We can register this name or any other available name you select and set it up to work with your FASO website.

    There is no fee for this as a Gold Plan member or higher. Domain service is included.

    For a personalized domain name on the Basic Plan or on the 2 Intro Plans, the domain registration fee is $15 a year.


    Last Updated: 3/20/2015 1:56:22 PM


    Permalink to this article: http://faso.com/kb/?id=63


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    Q: Shouldn't my domain be registered under MY name?
    I noticed my domain is not registered under my own name, why is that? How do I change it?

    A: We don't register domains under the artists name for three reasons:

    1. TO PROTECT YOUR PRIVACY.

    If it is registered in your name, your personal information is available to the entire world via a "whois" search.


    2. To prevent spammers from 'tricking' you into moving your domain to another company.

    Much like the old 'slamming' techniques in the long-distance wars, domains are often 'slammed' by unsuspecting registrants. It is a real pain on our end to try to sort that out for our clients, even though it isn't our fault when it happens.

    3. To save you money by including the domain with your service.

    -------

    Having said all of this, if you ever leave our service, we will happily transfer the domain into an account that you control under your name. More information about this is included in section 9.2 of our terms of service at http://faso.com/tos


    Last Updated: 10/3/2013 9:46:27 AM


    Permalink to this article: http://faso.com/kb/?id=74


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    Q: How do I use my existing domain if I currently have email on that domain?
    How do I use my existing domain if I currently have email on that domain?

    A: If you have email at the domain you wish to POINT to FASO, you have 2 options:

    1. move your email to our service (recommended)
    2. keep email with your current provider by providing us with your current MX (Mail Exchange) records

    If you have email at the domain you wish to TRANSFER to FASO, you have only this 1 option:

    1. move your email to our service

    --------------- OPTION ONE ---------------

    When you are ready to move your domain and email to our servers, your first step is to put the domain name on our servers.

    To do this:
    1. Login to your FASO Control panel
    2. Click 'Manage Your Domains' - left column, under 'Domains:'
    3. Click on 'Click Here to use a domain name that you already own'
    4. Type in your domain name as shown.
    5. Click GO

    Doing the above adds the domain to our servers.

    Now you can set up the email account by:
    1. Log in to your control panel
    2. Click on Closed Envelope icon, top row, for 'Your FASO Email Accounts'
    3. Follow the instructions

    NOTE: You have to be a paying member to set up the email account.

    --------------

    Once you have set up the email account, change the nameservers to our nameservers on your domain to get the email to work.

    --------------

    To change the nameservers:

    Login to your domain account.
    Change the DOMAIN NAME SERVERS to our nameservers:
    NS1.STUDIOTOPIA.COM
    NS2.STUDIOTOPIA.COM
    NS3.STUDIOTOPIA.COM

    AFTER you update the nameservers, your off-site domain will begin working with your FASO account in about 12 hours.

    Your existing website will be replaced by your FASO website.

    --------------

    For 24 hours after changing the nameservers, you will want to check email as you have been AS WELL AS from your FASO control panel so that you do not miss any emails.

    Once everything has settled (a 24 hour period), your email will all be properly directed to your new email account through our provider.

    At that time you can make changes in any desktop program or mobile device that you use.

    Cancel the old email provider.


    --------------- OPTION TWO ---------------

    To keep email account with current provider (generally your domain registrar) please contact us and provide us with your provider's MX records. This info is easy to determine BEFORE you change the name servers on your domain.

    To determine your current provider's MX records:
    1. ask your current provider
    OR
    2. look up your MX records by going to mxtoolbox.com

    When you add the domain to our servers in this way:

    -log in to your FASO control panel
    -click on MANAGE YOUR DOMAINS
    -click 'Click Here to use a domain name that you already own'
    -type in your domain
    -Hit Go

    Our software will look up your current MX (Mail Exchange) records and will set the FIRST MX record. We need to get both MX records from you so that your email continues to function properly.

    NOTE: If and when you decide to move your email account to our servers, please open a support ticket and let us know of your intent. At that time, we will change the MX records on your domain to the FASO MX records.


    Last Updated: 9/1/2015 2:18:04 PM


    Permalink to this article: http://faso.com/kb/?id=136


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    Q: When I get my domain, can people still use the FASO domain too?
    When I get my domain, can people still use the FASO domain too?
    (ie when I become www.yourname.com will www.fineartstudioonline.com/yourname still work?)

    A: The answer is Yes - the FineArtStudioOnline address will always work - no matter how many additional domains you register.


    Last Updated: 1/28/2014 2:31:13 PM


    Permalink to this article: http://faso.com/kb/?id=140


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    Q: How do I transfer my domain name to FASO?
    I have a domain that I registered through another company. How do I transfer my domain to FASO?

    A: 1. Log in to your FASO control panel
    2. Click 'Manage Your Domains' - left column, under 'Domains:'
    3. Click on 'Transfer Your Domain to FineArtStudioOnline Wizard (BETA)'
    4. Follow the instructions

    Our software will ask you for your login info for your Manage Domain Registration Account at the company that currently holds the domain registration.

    If you are unable to provide this info, please contact tech support.

    Depending upon the complexity of the domain transfer, a transfer can take several days to weeks.

    Complexities may arise from the following:
    1. If you used a 'middle man' company to register the domain.
    2. If you do not have access to the login info.
    3. If you have a privacy setting on the domain, we may need login info for the Privacy Registration Company (like Domains by Proxy) as well.

    NOTE: We only process domain transfers for activated accounts, not those still in a free trial period. The good news is that if you activate your account & become a paying member before the end of your free trial, you will not lose any of your free time. Your next billing date will pro-rate forward automatically to ensure this.


    Last Updated: 10/5/2015 11:07:58 AM


    Permalink to this article: http://faso.com/kb/?id=151


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    Q: Can I change my domain that I already registered?
    I made a mistake and registered the wrong domain, can I change it?

    A: Unfortunately no. Once you register a domain, it is yours. Your option at this point is to register another domain for an additional fee (we normally charge $15/year).

    Let the first domain expire (usually after a year) and then the second domain will become your "Main" domain.

    Be sure to let us know that it what you intend to do so that we don't renew the wrong domain.


    Last Updated: 10/23/2013 9:25:33 AM


    Permalink to this article: http://faso.com/kb/?id=152


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    Q: I received a notice from Domain Registry of America to renew my domain. Is this legitimate?
    I received a notice from Domain Registry of America to renew my domain. Is this legitimate? I thought my domain was registered through your company.

    A: If you registered your domain through our registrar, we will automatically renew the domain for you on a yearly basis.

    A domain name is included in all of our plans (except for the deprecated plan, Intro, $8 monthly).

    Domain Registry of America is a company that is notorious for domain slamming - a deceptive practice and a scam. Another scammer is Internet Domain Services - IDND.

    Please disregard their email.

    You can read about domain slamming here:
    http://www.respondhost.com/domaininfo/domainslamming.htm
    ________________________

    As of 7/23/2014, ICANN has suspended Brandon Gray Internet Services (DBA Namejuice), the company behind the Domain Registry of America, from registering names until Oct. 17, 2014. For the past 10 years, the company has been sending misleading letters to trick users into renewing their domains with the DROA instead of renewing with the company where they bought it from, usually for a much higher fee.

    from: http://www.thewhir.com/web-hosting-news/icann-suspends-brandon-gray-internet-services-demands-stop-sending-deceptive-marketing-materials
    ________________________

    The following info is from:
    http://en.wikipedia.org/wiki/Domain_Registry_of_America

    In 2003, the Federal Trade Commission reached a settlement with the company for practices such as transferring domain registrations to their service under the guise of domain renewal, a practice known as domain slamming, and having hidden fees. Despite this action, the company still sends mass direct mail to consumers resembling invoices with "domain name expiration notice" in bold print. Targets for the company's mass mailings are known to be in Europe, Australia, New Zealand, Canada, and the United States with information obtained in violation of their ICANN registrar agreement.

    As of March 2010, McAfee Labs reports the domain slamming solicitations continue.

    More info on wikipedia about Domain name scams:
    http://en.wikipedia.org/wiki/Domain_name_scams

    Also see:
    I received a notice from Internet Domain Services to renew my domain. Is this legitimate?
    http://faso.com/kb/?id=431


    Last Updated: 9/11/2015 2:59:08 PM


    Permalink to this article: http://faso.com/kb/?id=195


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