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  • Why can't I log into my website control panel?-

  • What if I Forget My Username and Password?-

  • How do I login to my control panel after hiding the EDIT MY WEBSITE Link?-

  • I can't log in! What do I do?-






    Q: Why can't I log into my website control panel?
    Why can't I log into my website control panel?

    A: There are several possibilities that can affect the ability to log-in to your control panel. The first and foremost is using the correct username and password. The FASO log-in is case sensitive which means if you entered a capital letter when you created your password then the appropriate letter(s) must be capitalized when you log-in. The Username is not case sensitive.

    Another possibility that can affect your ability to log-in is being overdue on your payment or payment arrangements. If you reach the end of your trial period and don't update your credit card information for billing your account will be tagged "Overdue". While your website will still be available online for viewing it won't be accessible for editing until your billing information is updated, your account is billed for monthly service and then tagged "Active".

    One more possibility affecting your ability to log-in is trying to log in from a computer that does not have cookies enabled. If you log-in from a different computer check the browser settings to make sure cookies are enabled.


    Last Updated: 8/29/2013 10:59:49 AM


    Permalink to this article: http://faso.com/kb/?id=29


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    Q: What if I Forget My Username and Password?
    What if I Forget My Username and Password?

    A: If you forget your password please follow these steps:

    1. Visit http://faso.com

    2. Click "Log in"

    3. Click "Forgot Password?"

    4. Type your username. If you also forgot your username, type your email address.

    5. We will then email you a password reset link.


    * If you have more than one FASO account, you will be prompted to choose the account you wish the reset link for.

    * Note that the reset links do expire after a period of time (for security reasons), so if you don't reset your password within that period of time, you might have to send yourself another reset password link.


    Last Updated: 9/10/2015 12:23:15 PM


    Permalink to this article: http://faso.com/kb/?id=60


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    Q: How do I login to my control panel after hiding the EDIT MY WEBSITE Link?
    I hid the "edit my website" link and now I don't know how to login to my control panel!

    A: 1. Go to faso.com
    Here is the link:
    http://faso.com/

    2. Click on "Log In" (top right corner).
    Here is the link:
    https://data.fineartstudioonline.com/login/

    3. Enter your user name OR email

    4. Enter password

    4. Click "Secure Log In >>".


    Last Updated: 5/6/2014 11:34:46 AM


    Permalink to this article: http://faso.com/kb/?id=70


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    Q: I can't log in! What do I do?
    I can't Log In to my FASO acccount! Help! What do I do?

    A: If you can't log in to your FASO account here are some things you need to do:

    1. Be SURE you are using the correct username and password.

    2. Don't rely on your browser to auto fill the username and password - type them in again to be SURE.

    3. If you are unsure what your username and/or password are, click the "Forgot Password?" link on the login screen.

    4. Make sure your browser is accepting cookies.

    5. Try not blocking pop ups.

    6. Try our alternative login screen at:

    http://data.fineartstudioonline.com/login

    7. Make sure (especially in Internet Explorer) that your privacy setting allows our site.

    Using Internet Explorer as your web browser, you may need to add the setting in TWO places:

    ONE:
    a. In Internet Explorer, click the 'Tools'
    b. Click 'Internet Options'
    c. Click the 'Privacy' tab
    d. Click 'Sites'
    e. add the site exactly as follows: data.fineartstudioonline.com
    f. click 'Allow'
    The large text box should now contain the site 'data.fineartstudioonline.com' and read 'Always Allow'
    g. Click OK
    h. Click OK

    TWO:
    a. On the Tools menu, click Internet Options.
    b. On the Security tab, click Trusted Sites, and then click Sites.
    c. Under Add this website to the zone, type in data.fineartstudioonline.com
    d. Click Add, and then click Close.
    To have this list of trusted domains accept mixed (both secure and non-secure) content:
    e. From the Security tab, click Custom Level
    f. In the "Miscellaneous" section, under "Display mixed content", click the Enable radio button.
    g. Click OK

    If Firefox is your web browser:

    a. From Firefox, Click 'Tools'
    b. Click "'Options'
    c. Click 'Content'
    d. If 'Block pop-up windows' is checked, click 'Exceptions'.
    e. add the site exactly as follows: data.fineartstudioonline.com
    f. click 'Allow'

    If you are using another web browser (or a different version of IE or Firefox), you will need to find the privacy settings within the browser menu and add 'data.fineartstudioonline.com'.

    8. Try Clearing your Cache:

    In internet explorer, go to tools/Internet options.

    Click on Delete Files, Click "Delete all offline content" then click OK.

    After it finishes, close your browser and reopen it. Your cache has now been cleared.

    In Mozilla Firefox:

    click on 'Tools'
    click on 'Clear Private Data'
    make sure 'Cache' is checked
    click the button 'Clear Private Data Now'

    Here is a comprehensive list on how to clear your cache: http://data.fineartstudioonline.com/clear_cache.html

    9. Clear cookies on your browser.

    For Mozilla Firefox:
    Go to 'tools' on the menu bar
    click 'Clear Private Data'
    make sure 'Cookies' is checked
    click 'Clear Private Data Now'

    For Internet Explorer:
    click on Tools
    click on Internet Options
    under General tab
    under Temporary Internet Files
    Click Delete Cookies

    The only thing you need to be aware of when you do this is that it will log you out of any websites you are logged into. Of course you can always log back in to them.

    You may need to REBOOT your computer after clearing cookies.


    FINALLY:
    If none of these resolutions solves your problem, please contact support (or contact them again if they provided this info to you). If it is necessary to re-contact support, please provide us with the following info:

    1. What operating system are you using SPECIFICALLY (Windows XP, Windows Vista, Mac OSX Panther, etc)

    2. What BROWSER (Internet Explorer, Safari, Firefox, etc)

    3. What VERSION of the browser (6.0, 7.0, 2.0 etc)

    Without this info, we really can't troubleshoot in more depth.


    Last Updated: 2/26/2014 3:06:30 PM


    Permalink to this article: http://faso.com/kb/?id=101


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