We do check the forum periodically, but it really is designed for feedback from us, as well as the other artists. If you have a specific concern, you can call us at (877)327-6234. Technical Support is available Monday - Friday, 9am - 9pm CST; Saturday and Sunday, 10am - 4pm CST.
You can also open a ticket by clicking the question mark in the upper right of your Control Panel. Select Option 2 for Open New Ticket. These tickets go directly to Technical Support and are answered within the hour during our business hours.
I did answer this in the other question you posted to this forum. Here is my reply to your other question:
Did you happen to click on the "Activate" link? If you did, then it does bill you for the first month. You really don't need to click on that until the end of the free trial.
However, your free trial resumes after that first paid month. In fact, by activating early, you received an additional 2 free months. Your next billing date is 11/6/2012. You can see all of this in the billing section of your Control Panel.
I am sorry the way I wrote this last night, but it made me pretty upset I had been charged even though the website said two months free. I tried to erase the forum and couldn't. I am okay with the membership issue now. I am very happy with that this there is a website like this. THank you for getting back to me.