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The Dragon Outside the Cave

by Carolyn Henderson on 3/13/2012 9:58:42 AM

This article is by Carolyn Henderson, the managing half of Steve Henderson Fine Art. She is a Regular contributing writer for FineArtViews and her  freelance writing appears in regional newspapers, online magazines, and her humor blog, Middle-Aged Plague.

 

One of the many hats I wear is that of dragon, and yes, I do know that dragons don’t wear hats.

 

(I also recognize that dragons don’t technically exist, but if we keep bogging ourselves down in details we’ll never get to the important stuff which is this):

 

Whether you are the artist yourself or whether you are the person managing the artist (e.g., the spouse), you need to connect with this inner dragon.

 

Now dragons, according to people like C.S. Lewis (Voyage of the Dawn Treader) and J.R.R. Tolkien (The Hobbit) spend a lot of time outside their cave, guarding their ill begotten treasure, and their major goal, other than accumulating more treasure, is to ensure that nobody gets into the cave with the treasure.

 

Specifically this means that somebody in your fine art business – whether it’s a separate person who manages for you or whether it’s a portion of your personality – needs to be good at saying the word “no” – firmly, politely, tactfully, graciously, but decidedly definitely, because if you haven’t experienced this already, you will shortly learn that a lot of people want something from you that isn’t necessarily your art.

 

 “Will you take a quick look over my art portfolio and let me know what you think of my paintings?”

 

While people mean well, they often don’t recognize that they are asking the artist to consult, for free, and there is no such thing as a “quick look.” There are three options for dealing with this one:

 

Saying yes to everyone who asks.

 

Saying no to everyone who asks.

 

Setting up a consulting option, charging fairly for the service.

 

“Would you consider donating a piece of your lovely work for this benefiting auction?”

 

This has been discussed in this forum before, and the best answer I heard was, “Certainly. I will charge you wholesale/reduced rate/sufficient to cover my expenses and you are welcome to choose from a selection that I provide.”

 

“Can you come to our art group meeting and do a short demo?”

 

I don’t know about you, but I watch my Norwegian Artist, and he puts prep time into EVERYTHING. That short demo may represent three hours in all, and I want to make sure that he is compensated for his time. So I’ll name a fee.

 

“There’s a new bakery opening and they want some art. Can you put up a few pieces here and there?”

 

This qualifies as a show to us, and as such, we’ll review it for effectiveness, sales probability, and security. If it passes, we’ll pursue the matter and formalize it. We never slap up work on the wall and walk off for the weekend.

 

My major function as dragon is to act as a buffer between outside requests like these and the artist, and this is where the advantage of having two people in the same business comes in: he paints; I field phone calls and e-mails.

 

If it’s up to you to do both, however, don’t despair – you just need to connect with that inner dragon. If someone calls you in the midst of your painting and asks you to do something, you are not obligated to say yes and feel bad about it later.

 

Try this:

 

“Well, that’s an interesting idea, and I need to give it some thought. Let me do so and I’ll get back to you tomorrow.”

 

Hang up. Go back to painting. Later, think seriously over the proposition and see if it’s something that 1) you really want to do and 2) benefits you by doing so.

 

If the answer’s yes, then do it. If the answer’s so-so, see if there is a way to turn it to your advantage, and offer your customization ideas to the asker.

 

And if the answer’s no, just say no – politely, firmly, graciously, and guilt-free.

 

Keep that treasure safe.



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Related Posts:

Online Art Community: The pros and cons of online art groups

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Do I Shoot or Not? Part Two of Which Shows Should I Enter?

Cats Walk Alone

Forgetting to Turn off Your Car Lights Is Not the Only Way to Drain Your Battery


Topics: advice for artists | Art Business | Carolyn Henderson | exposure tips | FineArtViews | online art groups | social networking 

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 26 Comments

Paula Boyles
via faso.com
This is great advice not only to artists, but to anyone, like myself, who has trouble with saying the word "no". You have offered some good examples of responses that can prevent us being questioned from sounding cold and indifferent, while still protecting "our treasures" of time, money and effort.

As my husband has told me, "If they have the guts to ask you to do something for nothing, then you should have the guts to say 'no' if you don't want to do it."

Thank you for your insight.

Diane Overmyer
via faso.com
Thanks for this true reminder! I think it is a great idea to set prices for your time before someone calls. That way you can say firmly say, my going rate per hour is: $X amount, without hestation. When setting hourly rates we need to consider the amount of time and money we have spent to gain the knowledge we have.



Cathy Jones
via faso.com
I enjoyed reading your article "The Dragon Outside the Cave" and thought you had some really good ideas. I do have one question - how do you handle commissions? Do you always get a deposit and how may paintings do you do trying to get it right? Please advise. Thanks so much.

Maria Brophy
via faso.com
I love your analogy! I am the dragon always, and I see myself as protecting the health of our business as well as the "treasure".

Regarding Charity Requests: This is an issue that is complained about often by my artist friends. It seems that once you give a painting to a charity, instead of gaining new collectors, you gain more charities asking for donations!

What some artists don't know is this: you can get paid for your charity donation!

After years of giving a lot and getting little in return, my husband and I decided that we would start requiring charities to share 50 percent of the earnings with us.

At first, we thought charities would decline. But, surprise! Most of them agree to our terms.

Recently, we gave to a prestigious black tie event. They agreed to pay us our share if it sold at auction. We received the check within a week. Later, I talked to another local artist who had donated a large, framed painting to the same event. I asked how much he got for it. He said $0. It was because he didn't ask!

By sharing in the revenues, artists not only are helping great charities with a 50 percent donation, they also are able to give the best work they have, which makes everyone happy.

I wrote a post about how to do this, and I hope every artist adopts this practice: http://mariabrophy.com/business-of-art/the-problem-with-donating-art-and-the-solution.html

Maria Brophy
via faso.com
To Kathy Jones: Just wanted to put my 2 cents in on your question about getting a deposit for a commission.

Always, 100 percent of the time, get a deposit before doing any work. This does two things:

1 - Shows commitment from your client; and
2 - Makes the not-so-serious client go away!

Typically, a deposit of 30 percent to 50 percent of the final price is standard.

I hope this helps!

Sharon Weaver
via faso.com
I can understand that people outside the art community may ask for free stuff but why are other artists so guilty of this too. I don't get it. If we don't acknowledge the value of our time who will? I agree that no is sometimes necessary.

Sharon Weaver
via faso.com
Your husband is lucky to have you as a gatekeeper. I have to be the bad guy when I am asked for unreasonable giveaways by well meaning organizers.

Diane Overmyer
via faso.com
Regarding Cathy's question: I have a written contract that I give to clients. It requires 1/3 down at the contract is signed. With each contract a work out a time line for one or more reviews of the painting by the client. Normally another 1/3 payment is made at one of these reviews. The final delivery is made when or after the final payment has cleared the bank. I don't deliver a large painting to someone I don't personally know, unless that final check has cleared, or they are paying with cash or credit card. (I once had to wait and really work to get the last $700 payment from an elderly man who I had felt really good about when I was working with him, so I delivered the art at the same time I picked up his last check, which ended up bouncing...). Also my contract clearly states that commission work is done with the understanding that each piece is an original artistic interpretation, not a photo like rendering of the subject.

Kathy Chin
via faso.com
Maria,

Thanks for the link to your solution when charities ask for donations...hadn't read it in awhile and am glad to see it again!
Went to an art show over the weekend in a very small town. A chef friend of mine made the food, and the fundraiser for the art association was a sizzling success as tons of people showed up (elbow-to-elbow)
As you said, the quality of work for some of the artists was not the best because we donated the work and got nothing in return except fees waved for future shows. I complied willingly because I'm hoping to join a gallery in this town and did not want to start off negatively. But I did mention to the chef (a board member) that there should be a way to raise the quality of work (he knew that the quality was not as it should be,) make money for the art association, AND put money in the artists' pockets at the same time. He kept saying it was a fundraiser and let it go at that (even though he was one of the artists.)
Thanks for the reminder that we should be confident enough to ask for our fair share!

Barbara Reich
via faso.com
Carolyn - Yes...."no" is a very important (empowering) word that all artists must learn to use effectively - and politely. I have learned that "Yes" is not always better, fair, or reasonable. Which, by the way, I just got off the phone with our local Pet Supplier. I told them I was looking for a "Carolyn Dragon". They told me only one exists in the entire world, and she's spoken for. Darn it!!!
Barb Reich
Dragon in training.

Carolyn Henderson
via faso.com
Paula: Your husband is a practical, wise man, and I like his attitude and suggested response.

It's amazing how many people who ask or do outlandish things are totally clueless as to how they come across, and easily, easily get offended at the slightest negative response to their "request." People are funny.

Diane: In Steve's early years of illustration, he worked for a small company that set no firm prices, and was easily swayed by certain customers that had been around for a long time and were accustomed to the cheap rates they were initially quoted. They let others know about these cheap prices, and the firm was stuck. Not surprisingly, the customers who wanted services for the least amount of money were also the most particular, never being satisfied with anything they got. It's good to set a decent, fair value on our time. The people who aren't willing to pay this are probably not worth eventually working with.

Cathy: Maria and Diane have some great advice on your question.

Maria: EXCELLENT solution to the auction dilemma. I like it!

Sharon: So very true -- as artists we can lead the way within our community to show the respect that the profession deserves.

Kathy: Don't you detest those pat answers? "Nobody has ever asked me this before." "It's a fundraiser." "This is how we've always done it."

Reality, however, takes its course, and organizations that depend upon "free" art and find themselves with less than the artists' best, will only get the same thing, and eventually a dropping out of more and more artists as they realize they don't want to put sub-par work out in the public eye. And then, when the organization folds, the economy is blamed, as opposed to years of poor management and not listening on the organization's part.





tom weinkle
via faso.com
Great post. I too am fortunate to have a gatekeeper other than myself. I often deliver the message, but my wife/partner questions our intended actions and reinforces the right choices. I try to do the same for her. Having perspective, and not being the one asked makes it easier to give the right answers, whether it's yes or no.

I have recently started doing what Maria suggests with auctions, and it helps. In my mind, the organizations who respect the artist enough to share the proceeds truly value the art.



Wendy
via faso.com
Excellent as always Carolyn.

jack white
via faso.com
Carolyn,
We freely give time to all artists who come to us for advice or help. No exceptions. I've always done that, because when I started no one wanted to share anything with me. I freely give my books to those not able to buy. To me being an artist leaves me with the obligation to help others reach the top. Like is more about what we give than what we receive.

Twenty minutes on a phone with a struggling artist can change their lives. I sometime pick up the phone and call those who email with questions. They are shocked, but uplifted that someone would care enough to call them.

I cannot ask others to treat artists as we do.

On commissions. We require no deposit. We ship the art and when the client is 100 percent happy they mail us a check. In forty years trusting people, I've never been stiffed. We have done this 22 years with Mikki and no one had failed to pay.

In truth the deposit means nothing, if they are not satisfied with the art. The goal is happy clients. You can't force then to accept work they are not pleased with.

We still operate on the trust system. Once they approve their sketch, we accept they will love the final product.
Jack

Carolyn Henderson
via faso.com
Tom: Steve and I take turns gatekeeping. I do it for the business. He does it with our kids. Amazing how each of us can do one, but not the other!

Wendy: Thank you. You're so good to me.

Jack: We also give freely of our time and advice to other artists, writers (who are artists too, but I specify), and knitters especially, because like you we want to give back -- indirectly -- to the people who have given to us. We differentiate only when we feel that someone is trying to pick our brains for free advice, and is not interested in interacting as two humans who are walking similar paths.

I believe that many artists follow this same philosophy, because so many of them work hard, fall down, pick themselves up, and sympathize with others they see doing the same. I am always amazed at the generosity of others in this highly competitive business, and I see these type of artists, as in many areas, setting the bar and the example for the rest of the world.

Carolyn Henderson
via faso.com
Barbara: so right you are. Frequently, when we say yes out of obligation, we wind up muttering and mumbling under our breaths as if we were faced with a stack of dirty dishes and no assistant.

I had no idea that there was only one of me, in dragon form, that is. WHAT is a Carolyn Dragon? And why did they pick on my grandmother's good name?

Sheila Psaledas
via faso.com
"AAAARRRRGH! When you explained how to turn down the donation of paintings for various groups I stood up and cheered. I like the approach. I can't tell you how many people try to get me to donate works to this communtiy group or school organizations. I usually just say no. I have donated to my favorite charities like Make-A-Wish, CASA, MS, etc., because I feel they deserve the donation, and if they can raise money to help kids in need, I'm all there.

Donald Fox
via faso.com
Yes means, okay, I'll do it. No means not now. Sometimes no's become yesses - not usually a problem. Sometimes yesses become no's - hurt feelings, disappoinment, bad business. It's far better to say no that could later become yes than to say yes when you really mean no. Good for art and business and, certainly, sex.

Diane Overmyer
via faso.com
This is in response to Jack's comments. I totally understand, relate and appreciate the idea of giving back freely to other artists. (In fact I have benefited from Jack's book! Thank you once again for sharing Jack!) I have offered and helped others time and time again and I must say that I have always genuinely enjoyed helping out other artists or people who are wanting to learn. But I do think it is good to have thought through when to say no and under which circumstances to have an hourly charge available for people. I tend to be a person who does not say no often enough, so I end up short on time for other important tasks. I am happy that Jack has never had anyone stiff him but I firmly believe it is better to be safe than sorry. I also care deeply about my client's happiness and that is why I have them check my progress along the way on my commission pieces. At that time changes are made according to the client's wishes if needed. But I can not afford to put forth days or weeks of work for a client, only to have them change their mind once I am finished with a painting created specifically for them.

Kay Hale
via faso.com
very timely..notice how I say that a lot? Anyway i had just texted my oldest son and asked him to help me at my open studio..because he is a gatekeeper dragon guy for me! ThanksThen I read this..so I am forwarding it to him so he will know what I need!

KCooper
via faso.com
Kathy brought up a very important point about quality of work at a benefit event, when there was no compensation to the artist.

We've all seen the fundraiser "auction" where they can't hardly get a bid. No compensation means the artist looks for the castoff thing leaning on the studio wall -- a token, right?

Not only does it put a poor image of the artist out in the world, but the benefit stuggles to sell it because most people know it's a cast off.

My favorite art center has a standard 50 percent to the artist for any fund raiser contribution.
The quality of the donated art goes up and so does the income from the event.

Lori Woodward
via faso.com
Thanks Carolyn, I needed this one as I am beginning to get multiple requests each week for "the guick" look at my website... I even get requests for critiques.

It's taking me too much time to even say no to the number of requests I'm getting, so I'm thinking of adding an FAQ page to my website. At one point, I took my contact option off of my site, but I"m not sure that's the right answer.


Susan Holland
via faso.com
Coming to this post late...it's stuff I really need to remind myself regularly. But the approach I use is probably passive aggressive, and keeps the generous side of me on the surface.

When they ask...I say, "Sure, but it'll cost you..." with a big smile on my face and a twinkle in my eye. They pick up on that and think about it... and then we can talk. The conversations take in value, cost, labor, overhead, and often come from the prospective buyer, actually. They suddenly stand in my shoes and tell me why it SHOULD cost something.

Often this leads to an agreement. Sometimes it's a barter...sometimes it's a different arrangement. I love being generous. And like Jack, trusting people has only once resulted in getting cheated, and that was made right by some polite and persistent nudging.

This is one of the advantages to dealing directly with your customer, eyeball to eyeball. How can someone look at a benevolent looking nice artist with a twinkle in her eye and decide to take advantage of her. It would really degrade her work if the artist just gave it all away for niceness' sake. Right?

Snowily speaking (snowed in again)...from Lake Cushman area in WA state. Will spring never come?

tom weinkle
via faso.com
susan, I have some nice swamp land I would like to show you here in FLA. (hah)

I do love your faith in people. I have also had good luck in art, but in other walks of life I had people look me straight in the eye and lie through their teeth.

tweinkle

Susan Holland
via faso.com
Tom, Monroe Station is elegant. Not Monroe, WA, I suppose. (I already tried Florida and don't like it much. Bugs, snakes and gators. )

Thanks for your nice reply. Susan

Jana Botkin
via faso.com
Great summary of how to respond to those endless requests, Carolyn. The answer I give when asked for a donation is "I'll be happy to sell you a piece at a discount. That way your organization can write off the expense, and I will make a little money instead of just depleting my inventory." The response so far has been "Oh, I doubt if the organization will go for that!" Bummer for them, and bummer for me.

The standard beg line is "But it is for a good cause!" They are all good causes, but I have to draw the line 'cause I need to stay in business.










 

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