This article is by Carolyn Henderson, the managing half of Steve Henderson Fine Art. She is a Regular contributing writer for FineArtViews and her freelance writing appears in regional newspapers, online magazines, and her humor blog, Middle-Aged Plague.
I don’t mean to sound like a laundry detergent commercial, but if you have a website through FASO (Fine Art Studio Online) and you haven’t discovered technical support, then you don’t know what you’re missing.
My latest project was adding a Facebook “Like” button to the left column bar of each page, just below the Norwegian Artist’s rugged handsomeness, and my initial attempts at doing it myself were dislikable indeed.
So I did what I should have done in the first place – contacted technical support and asked them how to do this. Within two hours I had my answer, clearly elucidated and laid out in step by step format – like a recipe – and five minutes later my Like button was in place and working (Try it – “Like” us).
Technical support has been there from the moment we set up our site, and through the years we have chatted back and forth about making customized changes to the website, creating a hyperlink to a PDF file, setting up a newsletter template and learning how to use it, incorporating gallery logos onto our Representation page, and on and on and on.
Before you stop reading this and generate your own message to technical support, allow me to point out the Frequently Asked Questions section that shows up as list item number 4 when you hit Contact Technical Support in your Control Panel. It’s worth grabbing a cup of tea and a cookie and sitting down to read through this; like messages from the tech support staff, it’s written in basic English for the average human being.
And while you’re looking at that initial list, check out Ask the FASO Community Forum! highlighted and in extra large text to gently prod you into clicking the link. It’s fun reading the various questions and comments from fellow member artists, and it’s possible to learn things that you didn’t know you needed to know.
(Actually, it’s amazing how many things I need to know that I don’t.)
You have the choice of calling technical support and talking to a live human being, or you can e-mail, my preferred method of communication. If you choose to e-mail and don’t understand something about the answer, or have additional questions on the matter, don’t hit the Reply button on your e-mail. Won’t do it.
Instead, go back to the Contact Technical Support page and look at the top where it says Current Open Tickets. Under Subject should be a description of your latest communication; in my case it says Adding a Like Button. To the far right is a hyperlink that says View Ticket/Add Comment. Clicking on this re-opens your ticket with your initial question and the answer you were sent; at the bottom of the page is a button allowing you to Ask Another Question or Comment.
Press this, and ask your question.
If all this sounds painfully obvious, s’okay, but we all have to start somewhere, and the somewhere I started was far over the rainbow and nowhere near anything to do with HTML, software creation, or website design – which is why we signed up with FASO in the first place. The Norwegian wanted to paint; the Pole wanted to write; and we were ecstatic to discover that some other overachiever had already created the particular wheel that we needed.
Get the most out of your FASO website experience. Experiment, press buttons, play with your control panel, read the FAQs, join in on the online forum, and before you run screaming from the room, ask technical support.
In today’s business climate where so many aspects disappoint, it is a magnificent discovery to find something that works, and works well.