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What's the Lifetime Value of a Single Contact?

by Clint Watson on 2/23/2010 9:55:33 AM

This article is by Clint Watson,  former art gallery owner/director/salesperson and founder of FineArtViews. You should follow Clint on Twitter here.


Each person you know and meet has a "lifetime value" in terms of your career that is most certainly not immediately apparent. However, just as $1 in the bank will grow enormously over time through the "miracle" of compound interest, so will the benefits you receive from people *if* you treat each person with respect, honestly and with an attitude of how you can mutually help each other (not just what you can "get" from the other person).

I'll illustrate the point with a story and let you decide the lifetime value of a single contact. (The actual names in this story have been obscured or changed).

Years ago, when I operated an art gallery, a salesperson came in representing a local publication for tourists.  We generally didn't advertise in such publications, but somehow, he convinced us to place a quarter page advertisement for $300.  The ad ran and, to my knowledge, we garnered not a single customer.  However, a young artist, "M" saw the ad and visited the gallery to show us his work.  His breathtaking work captured our hearts and we began to represent "M"  (and sold quite a lot of his work).  So in the end, the $300 ad had been worth it.

But wait.  There's more...much more.

About a year later, my business partners decided to visit Santa Fe to do some prospecting for new artists.  When the artist from the ad, M, heard about this, he suggested that they visit a particular gallery in Santa Fe that also represented him, J's gallery.  

Arriving in Santa Fe, my partners began perusing J's gallery and in walked an artist J represented, K.  My partners struck up a conversation with K.  As the conversation progressed, K suggested they continue talking at his studio in Taos.  After a short (OK not so short) drive to Taos, my partners enjoyed the privilege of hand-picking paintings in K's studio to show in our gallery.

Now K turned out to be quite a discovery.  Our customers loved his artwork and proved it with their pocketbooks.  K worked diligently and sent new works often and within a few years we even hosted a sell-out one man show (and several more in later years).  So the $300 ad and the contact with M had now paid off handsomely.

But wait . . . . There’s still more.

In the intervening years, K had become involved in a national painting group, we'll just call the group NPG.  NPG, although very young, appeared to be on the rise, garnering media attention and developing a good reputation.  K let us know that the venue for their next national show had not yet been decided.  We asked K for their contact info and, with K's introduction, were able to speak directly with the president of the organization.  Long story short - less than a year later we were hosting NPG's national painting exhibition - over 200 fantastic paintings by artists from all over the United States and Canada.  In fact, during that show we discovered "S", one of the finest painters we had ever seen.  (S is one of my favorite painters to this day).  S won the show and within a month we were representing S as his only United States gallery.  I won't go into details but the number of paintings we sold for "S" are staggeringly large.  In addition, we garnered many other fine artists from the NPG show and even hosted the show a second time. 

This story could and did continue with one contact leading to another one.  Since the NPG show was over 12 years ago the "compound interest" continued to get bigger and bigger, but after this point, I kinda lost track of the "trail" of connections.  Things just started happening too fast as the gallery rose to national prominence.

So back to the original point.  What's the lifetime value of a single contact?

What's the lifetime value of that ad salesperson to the gallery?

What about M? K? NPG? S?

As you can plainly see the lifetime value of each contact is enormous.  Almost incalculable.

So let's talk about you.

A few weeks ago, I suggested that you make a list of everyone you know.  I followed up with a plan for communicating with those people and garnering support and help.

Now perhaps there was someone you were tempted to "skip" for one reason or another.  If so, go back and add that person to your list and get him into your plan.  Or perhaps you just made a quick list but weren't thorough in your compiling all those business cards and scribbled names you've saved up.  Set aside the time to compile them, organize them and get them into your system.  The pay off might not be immediate but as my story illustrates, the pay off just might be enormous.

Sincerely,

Clint Watson
Software Craftsman and Art Fanatic



Related Posts:

Engaging In Conversation

Changing the Future

Where the Collectors Are

Make Amazing Art, Be Authentic, Tell Your Stories and the Art Will Sell

Why You Don't Need a Business Card

Five Steps to Successful Networking for Artists

Finding Your Peeps


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Topics: art marketing

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 27 Comments

Karen Winters
via fineartviews.com
Clint, I can vouch for the validity of this from another industry, video production. One chance meeting at a user group meeting has led to 20 years of work as one client refers us to others and others. No doubt this is true also of the art business. A good reminder to treat all our contacts, clients and colleagues with care.
Tuva Stephens
via fineartviews.com
Thanks so much for the article. It makes us aware of how one contact can make all the difference when it comes to our artwork.

Poppy Balser
via fineartviews.com
Clint, Wow! You are right, you never know what one encounter in life will bring you. You motivate me to get out there and connect!

Thanks again for an inpsiring idea.
Poppy
Jean R. Skipper
via fineartviews.com
A wonderful reminder, Clint. The golden rule is really the only way to go when dealing with everyone in our lives...work or otherwise.
Judy Mudd
via fineartviews.com
This is a great example of how your marketing dollars can pay off greatly. Loved the example. I know, when pennies count, we have to be selective in how we spend our marketing dollars, but doing something is better than nothing, even if it is not immediately evident. This also shows that we need to use all of the available "free" avenues to get our artwork out there. Great post, Clint!
Tom Weinkle
via fineartviews.com
Absolutely agree. Found this to be true in all walks of life.

thx

Joanne Bernardini
via fineartviews.com
A remarkable story using your $300 ad!My motto has always been, if you don't advertise it is like tap dancing in the dark. You may be great but if no one can see you you won't get famous!
Joanne Bernardini
Carol Schmauder
via fineartviews.com
I have always believed in, and followed the rule, of being kind to all I come in contact with. Your post reinforces the effects of that kindness to others regardless of whether they can do anything for you or not. Thanks for a great article, as usual.

Fay Terry
via fineartviews.com
This is a great story of how things can happen and also about keeping your eyes and ears open for new opportunities. I am glad you also mentioned the idea of making a list of everyone you know because I somehow missed that post so I went back and read it.
Thanks, Clint!

Kathy Chin
via fineartviews.com
Hi Clint,

Great story and great reminder that you never know what might happen if you take a chance. As others have said, the advice makes sense in all walks of life. Thanks!
linda wilder
via fineartviews.com
What a wonderfull story Clint. I certainly have taken a new interest in my contacts.Maybe with hard work and determination someone will discover artist"LW"

Stacey Cornelius
via fineartviews.com
This is a great story about how it's important to see marketing as a long term investment. You don't always see fast results, but sometimes the best returns take time.

If you think about it, that's also true of a creative practice.
Sharon Weaver
via fineartviews.com
That is quite a story of connect the dots. It is amazing how one thing leads to another. But credit goes to you for the insight to represent that first artist.

Esther J. Williams
via fineartviews.com
Clint, the treasures we gain from connecting with one well meaning individual are priceless. An enthusiastic customer can spread the word, connect and promote the artist dare I say, better than a gallery director. Unless that gallery director is hopelessly in love with the artist`s works and makes diligent efforts to promote them.
Right now, I have one very cheery art customer who I speak with frequently and she always has another great way for me to meet more people up her sleeve. Priceless lady she is.
Clint, what favors or gifts would you give to customers like this? Restaurant or store gift certificates? I want to give something back to her.

Charlotte Herczfeld
via fineartviews.com
Thanks, Clint! You never know what, or who. Humans don't have the ability to predict the future. Good reminder of the list. I do have 'everyone' on my newsletter list, but have totally forgotten to check that all the new people I've met are on it, and all changes of email addresses done.

Those invaluable customers/collectors -- I give them a small painting/sketch when they don't expect it. They're really happy with that. But maybe spending time with them would be more appreciated?


Debra Russell
via fineartviews.com
Clint...thanks for the nudge to fine tune that contact list. I've been putting off adding names that I thought might not want a monthly newsletter. With your suggestion, I'm going to add them and let them unsubscribe !

Teddy Jackson
via fineartviews.com
Hi Clint:
Thank you for this great article and sharing your amazing story. We really do build our clan one name at a time. And, who knows where those connections might led.
Network! Network! Network!
Thanks,
Teddy
Robin Roberts
via fineartviews.com
Clint, Thanks for this awesome article with a link to the old post. I am new to your articles and had not seen that before. I plan to follow that plan as soon as I have a new site set up.

Thanks,
Robin

PS. Where was the PS?
Amanda D'Arcy
via fineartviews.com
Thanks for the article Clint. I had a similar experience (on a much smaller scale) at an art fair. The fair was a disaster and I came home feeling very low - but I got a commission from it and some great contacts that I know will lead to more work. If I hadn't been out there showing my work and talking to people that would never have happened.
I have also recently been reminded of just how important is to keep in regular touch with folks that I know. I recently started a policy of sending 5 personal emails every day - just to say hi to people I haven't seen/heard from for ages - not touting for business. Guess what - within two days I got two commissions, requests to quote for other work and a lot of renewed friendships - all just because I stayed in touch.
Debra Russell
via fineartviews.com
Great idea Amanda. I think sometimes we think our lives are so busy we forget to cultivate those we already know. How easy is it to send a few emails while you are online! I appreciate all these ideas that everyone is so willing to share.

Donald Smith
via fineartviews.com
Clint,
Paul Dorrell tells a similar story in his excellent book “Living the Artist’s Life.”

Marketing is really about networking, and we never know when someone will make a huge difference in our life.

Thanks for sharing your story!
Donald

Lorraine Khachatourians
via fineartviews.com
My single contact is responsible for setting me on the journey of painting. The contact was in 1992, and I began painting in 2001. Now that I am getting my paintings out into the world, I can see the value of watching for the potential of a contact again. These contacts are like the pebble dropped into the pond, sending ripples out and making all kinds of connections.

Diane Tasselmyer
via fineartviews.com
Remember the "Trickle Down Effect"?

It may take some "hard work" to implement this list, but once it is in place it's Gold for marketing.

Carole Rodrigue
via fineartviews.com
I loved reading this story. Like you've said before, you only need a few collectors, but it is a numbers game to find those few. And following a people trail, or understanding how one thing can lead to another great thing can help accomplish so much.
Charlotte Herczfeld
via fineartviews.com
Thought of yet one thing to comment on: Clint's story shows that it is good to do something different now and then. We all have our "usual channels" through which we work or make contacts. We usually *know* they're the best, as they've worked before. But what if the greatest benefit (to both parties) comes from doing the unusual and unexpected? That which is outside the comfort zone? Or just plain silly? A charity? That which doesn't give the immediately measurable result? What if?

Tonya
via fineartviews.com
Synchronicity - the journey to our dreams

Sue Cooney
via canvoo.com
A wonderful and memorable example.

As I'm going through some of your newsletters that I didn't have time to read, the same may be said for newsletters and blog posts.

Very best wishes,

Sue Cooney











 

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