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When was the Last Time You Called a Collector....on the PHONE?

by Clint Watson on 10/2/2009 8:27:53 AM

This article is by Clint Watsonformer art gallery owner/director/salesperson and founder of FineArtViews. You should follow Clint on Twitter here.

Marketing your own artwork is hard work. 

I was reminded of this fact today while reading the post, Hostage to My Independence on Hazel Dooney's blog, Self Vs. Self.   She writes, "If there's one drawback to handling my own sales and marketing, it's the hours each week I have to put aside to promote and sell my own work."  Keep that in mind, she devotes hours each week to sales and marketing.

Hazel has become known in the online art community as somewhat of a pioneer at bucking the traditional gallery system by marketing her work directly to collectors.  A lot of people like to think of her as a leader in using new, online technologies as a core part of her marketing (and she does).  For example, here's what she says about her online marketing activities,"I blog and tweet with a regularity that puts some professionals to shame. I ensure that my web site, which is intended to be more an exhaustive reference resource about my work and career rather than a sales tool, is kept updated. There is a monthly e-newsletter – Studio Notes – to write and email to over 7,000 subscribers each month, as well as a monthly media release to another two or three hundred individuals."

However, I was struck most by one sentence in her most recent blog post:
But the core of my non-art activities are dozens of phone calls, emails and meetings with existing and potential collectors.

Think about that.  An artist who is considered to be pushing the edge of modern technology is telling you that the core of her non-art activities are phone calls, emails and meetings (all mediums that provide personal, one-on-one interactions with collectors).

I seem to recall saying ad nauseum that Art Marketing is Conversations.

Just to make sure you saw it:

Art. Marketing. Is. CONVERSATIONS.

Now, go change the world.

Sincerely,

Clint Watson
Software Craftsman and Art Fanatic

PS - When was the last time you picked up the phone and talked with one of your collectors?  If it's been more than a day or two, then it's probably been too long.


UPDATE 10/2/2009 4:38PM CST:

The artist discussed in this post, Hazel Dooney, attempted to leave a comment, however, something glitched with our system and the comment was lost. (We are investigating the glitch to try to prevent it from recurring).  Hazel graciously sent me several messages on Twitter outlining the gist of her original comment.  We have reproduced that information below:

Hazel Dooney wrote:

Thanks for noting my recent 'rant' in your blog. There are a couple of things I would like to clarify.


Yes, phone calls are important, so important that I am almost surgically attached to a fully spec'ed iPhone 3G, even when I am painting. However, when I refer to meetings, these are very rarely in person. I simply don't have the time. They're usually conducted via video-enabled chat or VOIP applications such as Skype or iChat (depending on my collectors' preferences) and are thus also 'online'. One reason my meetings are 'remote': 85% of my collectors live more than 500 miles from me, and 65% more than 5,000 miles, in  the US, UK, Europe, Japan, Hong Kong, Singapore, Thailand, Dubai, and Mexico.

Regular contact should be intrinsic to every collector/artist relationship and begins the moment they enquire about a work. They artist should ensure that the collector derives benefit from this contact more often than the artist seeks to derive benefit from it. To that end,  I go out of my way to remember birthdays and anniversaries, and I keep track of career successes and even the birth of their children. I send small drawings, books and handwritten notes to celebrate those occasions.

Yes, it's time-consuming, but enhancing the experience and connection with every current and potential collector base should be a rigorous, disciplined core of your studio's business. It is not emphatically  not a 'sideline' activity.


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Related Posts:

Artists: Lead Your Collector Clan

Don't Blame the Phone Company

How to Sell Art

Engaging In Conversation

Art Marketing is Conversations

Art Marketing for Artists Who Want to Change the World


Topics: Art Business | art marketing | Marketing | Sales 

What Would You Like to Do Next?
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 8 Comments

Renee Lammers
via clintwatson.net
You are so right! Sometimes I feel as if I am invading their privacy! But to Art Collectors it is thrilling to recieve a SPECIAL call from their favorite artist! I bet it would be The hightlight of their day! So Yes Call Them! I bet they will buy work more regularly. There are many artists. Competition is great. We need to market ourselves!



Renee Lammers
via clintwatson.net
Write another comment . . .

M. Joyce Athey
via fineartviews.com
Clint, what you are saying about fantiastic marketing of art is a challenging truth! Hazel's "dozens of phone calls, e-mail, and meetings with existing and potential collectors weekly" must mean she has a younger body than mine, but I know she's right.

I want to make no excuse, just thankful to have just now emerged from the healing cocoon after cancer. Hundreds of e-mails carrying poetry from my finger tips and responses to my request for prayers crossed the country weekly. I'm thankful to have made it to 74.

Now it is time to pick up your challenge.....spread the word, use direct communication concerning my latest watercolor paintings as well. My newly published book of my paintings and poetry, CATHEDRALS OF THE HEART, can be viewed alongside my art and comment at www.mjoyceathey.com

Thank you Clint! Thank you Hazel!

M. Joyce Athey

Sharon Weaver
via fineartviews.com
It is good to read that actual conversation via phone or in person is still important. Now to overcome the fear of making that phone call. I know there are different types of calling leads. Cold calls are to perspective clients that have not been contacted before and are the most difficult and lowest percentage for a positive return. A warm call is a client who has shown interest in your work. These calls should be the easiest but somehow are still difficult. What should I say and how do I not come across as a telemarketer? The key is to be personal and know something about the person. This personal touch leads back to taking great notes on all contacts, a habit that has been mentioned in many previous articles. Good advise.

Clint Watson
via clintwatson.net
Actually, I think the focus of your calls should be to people who have *previously purchased* your artwork. Next, to people who have expressed serious interest. Cold calls? Never.

Lori Woodward Simons
via clintwatson.net
Clint,here's what Logan Hagegejust answered about making calls on Facebook. It seems like he calls his collectors on a regular basis. I'd like to pick his brain on this.

Logan Hagege: "Just spoke with a collector by phone the other night. Whether I am selling a painting to them, or just keeping up and reminding them I am here, I think its great to be in touch with the people who support me."

Clint Watson
via clintwatson.net
FYI - to all who have commented on this post. Hazel Dooney, the artist discussed in the post, has some additional comments that we have added at the bottom of the original blog post. I think you'll find them quite enlightening.


Lori Woodward Simons
via clintwatson.net
Thanks Clint for posting Hazel's tweets. Hazel, I'm energized by your comment. Sending notes - and being interested in your collectors lives creates real relationships.













 

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