Knowledgebase
FASO: Custom Work |
If I need special assistance with my site, can you help me?-
Can I customize my site?-
How much are minor custom changes?-
Q: If I need special assistance with my site, can you help me?
I have formatted some pages and need some help with the formatting. Can you help me?
A: We have a limited number of custom designers on staff that are always happy to assist you in cleaning up code on a page that you have formatted.
Perhaps you:
1. used a table for control over images and text
OR
2. copied and pasted text into a text box from another source
...and now you need our help to clean up the HTML code of the page.
If the project can be done quickly and easily, we will make corrections for you with no fee.
If the project is quite involved and time consuming, we may need to charge you our custom fee of $50 per hour, minimum charge is $15. Custom work can take 10 -14 days to schedule and complete.
We will have you approve any charge before we proceed.
Q: Can I customize my site?
I would like to hire you to make custom changes to my site, is that possible?
A: We generally can make all the changes people request, however, we do not have the staff to do custom changes on trial accounts.
If you are still in your free trial period, after you activate your account (become a paying member), we can schedule a consultation with one of our support agents to carefully discuss the changes you would like for your site.
There is a $25 charge for the consultation, which is applied toward the work done. We charge $50 an hour for custom work and will give you an estimate before work is started. The $25 consultation fee will be applied to the custom work, should you choose to proceed.
If for some reason we cannot do the work you request, your $25 consultation fee will be refunded.
Once you approve the work, it generally takes about 5 business days.
In order for us to do a custom change, you would have to be committed to your Site Style. Once we implement a custom change, you are locked into your current site style.
What this 'lock' means is that you will not be able to change your Site Style without our help and a possible custom charge to back out of the added change(s). Custom changes can cause functionality problems if you were to change your site style once changes have been added.
You will be able to edit everything as you have been. You would just not be able to change your site style to a different site style.
There are a few minor changes that we can make at no charge, for activated clients.
Q: How much are minor custom changes?
How much are minor custom changes?
A: In general we charge $50/hour for custom work, however, some minor custom changes we can do at no charge. Due to the number of designers we have on staff, we can only do custom changes for activated accounts (not those in a trial period).
Minor custom changes include
* Removing/Modifying the "Contact the Artist about this piece" link
* Changing the size (but not moving) certain images
* Changing a font or size of existing site elements in a minor way.
* Overriding a category in one site style with the same category WITH NO CHANGES from another site style (example changing the collections page in the autumn style to be like the collections page in the left navigation style).
Please note that in order for us to do a custom change, you would have to be committed to your site style. Once we implement a custom change, you are locked into your current site style.
What this 'lock' means is that you will not be able to change your Site Style without our help and a possible custom charge to back out of the added change(s). Custom changes can cause functionality problems if you were to change your Site Style once changes have been added.
You will be able to edit everything as you have been. You would just not be able to change your site style to a different site style.
