Knowledgebase
Statistics |
FASO Stats compared with Dataplain Stats-
How can I label my visits to my site in the statistics?-
Tutorial for Statistics-
Why aren't my stats showing any data?-
How do I know what pages visitors are viewing?-
What are page views?-
What are user visits?-
What are unique visitors?-
Why do my stats show so many visitors from Reston, VA?-
Why do I have so many visitors from one location?-
How Do I Use Google Analytics with my FASO Website?-
How do I exclude my visits from the hits that show in my stats?-
Q: FASO Stats compared with Dataplain Stats
Why aren't the FASO stats in the same format as the Dataplain stats? Why don't they provide the same stats information?
A: There is a one-click export function in the FASO stats which provides data similar to the Dataplain stats 'Traffic per Day' page -
Click 'Visitors';
Click 'Actions';
select your time period;
Click the 'Export' icon (looks like a disk, right side of the page, next to 'Resolutions'); clicking on CSV will give you the option to export the data to an Excel spreadsheet (or the program of your choice).
Q: How can I label my visits to my site in the statistics?
How can I label my visits in FASO statistics?
A: You can choose to track your visits on your website or set an exclusion cookie (see http://faso.com/faq.asp?CATE=27#10).
Here's how to mark your IP address with your name so you can more easily keep track of your visits to your website:
1. Login to Control Panel
2. Click 'Statistics about your site's visitors' OR the GRAPH icon in top row of icons.
3. Click 'Click here to see your FASO stats'
OR 'Click here to continue to FASO Analytics Reports'
4. Click on 'Visitors' (top left of menu bar)
5. Click on your provider name in the Visitor column
6. Review visitor detail to be sure this is you
7. Click on 'Name this visitor'
8. Add preferred name
9. decide on these two options:
- Do not log visits from this IP address.
- Global If checked, this will apply to every site in your account (recommended). Otherwise, it will only apply to this specific site.
10. Click Submit to save changes
NOTE: IP addresses change fairly often, so it's not a 100% reliable means of keeping track of your visits or those of other visitors.
Q: Tutorial for Statistics
How to I use the Stats? Do you have a tutorial?
A: From control panel, click Analytics Icon (top row), then click on Detailed.
For more information not covered here, including definitions, Twitter Analytics, and customized tracking, please visit http://analytics.canvoo.com/help/#/help/index.
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A. Visitors
When someone visits your web site, your visitor count is incremented by one and a new visitor "session" is started. All actions taken beyond the first one are attached to that visitor session. Sessions "expire" after 30 minutes of inactivity. This means if the visitor leaves and comes back again a few hours later, or they remain on your web site but don't do anything until at least 30 minutes later, your visitor count for the day will be increased again.
1. Visitor's Log
This lists a log of all visitors. You can name them by clicking on the IP address and then choosing Rename. It will list the keywords/searches used to get that visitor to your site. It also gives the referring link.
2. Action Log
Tells you what visitors have looked at your site. It also gives the referring link.
3. Engagements (actions)
Takes the actions of visitors and puts them into a range. Also gives you a percentage of if this is an increase in activity or decrease in activity.
4. Engagement Time
Tells how long a visitor is staying on a given page. This is a good clue as to how interested they are. Also gives you a percentage of if this is an increase in activity or decrease in activity.
5. Most Active Visitors
Lists the top visitors by activity level. Again, you can name these visitors by clicking on the IP address. It also lists how many times they've visited.
6. Traffic Sources
This gives you a general break down of how visitors are arriving at your site, which we primarily calculate by analyzing a visitor's referrer data.
* Direct - How many visitors arrived at your site with an empty referrer string. This usually means they typed in your address by hand or used a bookmark to get to your page.
* Links - How many visitors arrived via a link from another web site, excluding search engines
* Searches - How many visitors arrived by an external search engine
* Media searches - How many visitors arrived from an image-specific search. Other engines and types may be supported in the future, hence the name "media", but for now we only detect Google, Yahoo, and Bing image searches.
* Advertising - How many visitors arrived via advertisements you may be running. We determine this by looking at the domain of the referrer, or if they match a campaign you have setup in our system. If it is a major known advertising domain, or the domain matches certain patterns such as "ad", "ads", or "pagead", then we put the visitor in this category.
* Email - How many visitors arrived via email. Only web mail is supported, however, because clicking on a link from within a program like Outlook will not send any referrer data to your site.
* Syndication - How many visitors arrived via an web-based RSS readers, such as Google Reader, Netvibes, etc.
* Social media - How many visitors arrived via popular social media sites. Supported sites include: twitter, pownce, youtube, myspace, facebook, orkut, digg, reddit, propeller, sphinn, mixx, newsvine, sk-rt, shoutwire, stumbleupon, popurls, fark, metafilter, techmeme, ma.gnolia, flickr, yahoo buzz, del.icio.us, furl, blinklist, dzone, hyves, nujij, ekudos, reporter.msn, and grubb.
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B. Content
1. Pages
Pages viewed. The little arrow takes you directly to the page on your site. If you click the link, it gives you visitor details, actions, total time spent on site, bounces, who the visitor was, and referring link.
2. Entrance
An entrance page, sometimes called a landing page, is the page that a new visitor session starts on. If a visitor comes to your site directly, that will typically be your front page, but visitors coming to your site via searches or other external links will probably be "landing" on other pages initially. The entrance pages section shows which pages are the most popular "first pages" that people see. Likewise, an exit page is the "last" page that a user sees before leaving your web site.
3. Exit
Please see Entrance.
4. Downloads
FineArtStudioOnline Artist Analytics by FASO automatically tracks clicks on any links that point to a file on your web site. Supported file extensions are: 7z, aac, avi, csv, doc, exe, flv, gif, gz, jpg, jpeg, mp3, mp4, mpeg, mpg, mov, msi, pdf, phps, png, ppt, rar, sit, tar, torrent, txt, wma, wmv, xls, xml, and zip. When a visitor clicks a download, that action will show up in their visitor session, and the total value for downloads of that file will be incremented by 1.
5. Clicks
Along with page views, outgoing links, and downloads, "clicks" represents the fourth and final action type. It can be used to track clicks on anything on your web site. If your site uses a lot of "Ajax" or plain Javascript for some interface elements (like we do for the dashboard and the spy page), you would probably find it useful to track people interacting with these elements so you can understand their behavior better. However, we don't know what other clicks you would want to track besides outgoing links and downloads, so you have to set this up manually if you want to use it.
6. Video
If you'd like to learn more about the video tracking, please visit this link. http://analytics.canvoo.com/help/#/help/video
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C. Searches
1. Search info
How you're found. Can click on the term for more info.
2. Keywords
What keywords are being used to find your site.
3. Engines
What search engines are referring back to you.
4. Rankings
This is a paid service. Details can be found on this page.
5. Recent
Keyword search results
6. Newest Unique
Most recent, newest terms being used
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D. Links
1. Incoming
Links that lead to your site. Click the link on your page for more details.
2. Domains
How they arrived to your site via what domains.
3. Outgoing
An outgoing link is a link on your web site that points to another external web site. FineArtStudioOnline Artist Analytics by FASO automatically tracks clicks on these links so you can see how your visitor's are leaving your web site and where you are sending the most traffic to. When a visitor clicks an outgoing link, that action will show up in their visitor session, and the total value for clicks on that link will be incremented by 1.
4. Recent
Displays recent link activity.
5. Newest Unique
A way to see how new, unique visitors are getting to your site.
6. Bit.ly
If you have a bit.ly account that you use to shorten URLs, FineArtStudioOnline Artist Analytics by FASO can show you basic click data on the last 15 links you have shortened. You just need to enter in your bit.ly username (under "Advanced settings").
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E. Platforms
1. Web Browsers
Shows what browsers your visitors are using.
2. Operating System
Tells what operating system your visitors are using.
3. Screen Resolution
Self- explanatory. Not sure why you'd need to know this but hey...whatever ;-)
4. Hardware
Track iPhone, Android visits
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F. Locale
1. Countries
2. Regions - by State for USA
3. Cities
4. Languages
5. Organizations - A visitor's organization (and hostname) is determined by looking up their IP address in a third party database. It is not 100% accurate, but close to it. These values represent the company that "owns" that IP address. For example, if someone from Microsoft corporate headquarters visited your site, you would see "Microsoft" as their organization. Unfortunately, many home users can't be identified by anything more accurate than their ISP, which is not nearly as useful. This is why there is an option in your site preferences to only show a visitor's organization if it is not an ISP. This filter looks for certain keywords in the organization's name, such as "internet", "broadband", "telecom", etc and hides the data if there's a match. This filter is not 100% accurate but enabling it helps the visitors with real organization details to stand out.
6. Host names - Internet service provider info
7. Maps - brings up a map of all your visitor's locations
8. Recent Visitor's Map - plots on a map where recent visitors are from
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G. Campaigns
Explains the hows and whys on the page.
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H. Goals
Goals page explains how to use goals and how to setup. For a quick example: if you're shooting for 50 sign ups for your workshop, you can set a goal and track this.
Also does split tests.
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I. Spy
Shows who is on your site right now. This is good for determining your IP (if you don't know it) and naming/excluding it. Also tells what they're looking at.
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J. Twitter
Explains the use for this option on the page. It's basically a way to set up a search tool to see who's talking about you on Twitter.
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K. Preferences
1. Info - gives info on the site
2. Preferences - tells host name, nickname, mirrors, language, time zone, etc. Probably NOT something you should mess with without consulting tech support first.
3. Dashboard - preferences including trends, line graph vs bar graph, hourly vs dailydefaults. Also, you can scroll down and drag modules around to customize how the dashboard appears on the main screen.
4. Tracking Code - the tracking code that other folks would have to add to their site. FASO does this for you. There is no need for you to do anything with this code.
5. IP Tags and Filters - add IPs you know, exclusion cookie
6. Email Reports - set up reports to be mailed to you and up to 9 other people to help keep track of visitors
7. Alerts - Set up an alert via email or Twitter Direct Message when something happensof importance on your site (such as a goal being met, a certain page visited, etc)
8. Widgets - Customize to add to your site to show visitor info
9. Saved Filters - any filters you've created
10. RSS feeds - you can subscribe via RSS to have your stats info sent to your reader.
The Dashboard (located on the main page) displays the above information in boxes. You can customize this page by going into preferences.
Of course, you can also set the date range for information shown.
Q: Why aren't my stats showing any data?
Why aren't my stats showing any data?
A: This can happen if you change or add a website address. If your site is artistname.com and you change or add a new domain of artistnamefineart.com, visits to artistnamefineart.com might not be recorded by FASO stats. To fix the situation, ask FASO support to make sure artistnamefineart.com is added to your "mirrors".
"Mirrors" is a list that we maintain of all domains that are allowed to update your site's stats. If you recently upgraded or downgraded your account, you might also need to update your mirrors due to different features on the way the different accounts handle domain names.
Q: How do I know what pages visitors are viewing?
My statistics only give the web address of the pages visitors are viewing, how do I know what paintings those pages represent?
A: You can see the pages and artwork that your visitors have looked at by:
log into control panel
click on VISITOR STATISTICS
Click on CLICK HERE FOR YOUR DATAPLAIN POWER STATS
Click on Today`s Visitors
Click on IP address
Click on the URLs (below).
The urls will open to the pages your visitors looked at.
You can also do this by clicking on Traffic per day, then click on Visitors and follow the above instructions.
Q: What are page views?
What are page views?
A: The number of pages that have been viewed on your site in total. If one person looks at a page 100 times that would be 100 page views.
Q: What are user visits?
What are user visits?
A: User visits are the number of VISITS that have been made to your site. If one person visits your site every day for a month that would be 30 user visits (assuming 30 days in the month)
Q: What are unique visitors?
What are unique visitors?
A: Unique visitors are different people.
If one person visits your site every day for a month - that is ONE unique visitor.
Q: Why do my stats show so many visitors from Reston, VA?
Why do my stats show so many visitors from Reston, VA?
A: Reston, VA is the home base for all America Online (AOL) users. So every AOL user in the world shows up as Reston,VA. Since AOL has a lot of users - you will see a lot of activity from that city, but they actual person could be anywhere and there is no way to find out the actual location.
Q: Why do I have so many visitors from one location?
Why do I have so many visitors from one location?
A: It could be an ISP that shows all of their members from the same location, it could be a search engine spider that didn't get filtered out by the stats software, it COULD be an actual person who loves your work (or an office where multiple people are looking at the work), it could be another web site that indexes art sites.
In any case, there is no way for us to know the exact reason for high visit stats from one IP address and it is nothing to be overly concerned about.
Q: How Do I Use Google Analytics with my FASO Website?
I would like to use Google Analytics to track my website statistics. How do I do this?
A: If you haven't already, sign up for Google Analytics at:
http://www.google.com/analytics/
AND/OR
http://www.google.com/analytics/sign_up.html
Once you have signed up, all you need to do is add the Google Analytics Web Property ID code that google provides you with to your FASO control panel by:
1. log into control panel
2. click on Analytics Icon (top row)
3. click on 'Google Analytics'
4. enter your Google Analytics Web Property ID number
5. SAVE CHANGES
Notes:
1. You won't have to embed any tracking html code on your site - our system does that automatically.
2. Be aware that after you set up Google Analytics with your FASO site it will take about 24 hours before the actual stats show up in your Google account - that is Google's policy not FASO's.
Q: How do I exclude my visits from the hits that show in my stats?
I would like to NOT count the visits I make to my website. How do I add an exclusion cookie?
A: To add an exclusion cookies to the new FASO stats:
***"Third Party Cookies" must be enabled on your browser for this to function.
1. Login to Control Panel
2. Click VISITOR STATISTICS
3. Click "Click here to see your FASO stats"
4. Click "Site Preferences" (in blue, near top)
5. Click "IP tags & filters"
6. Click "Click here to set this cookie"
NOTE: It is not possible to exclude your visits in Dataplain. Our apologies.
