Knowledgebase
Billing |
I entered my credit card information. Why is my account still showing it is overdue?-
When Will I be Billed?-
How do I update/change my Credit Card Info?-
How Much Does FASO Cost?-
What if I need to cancel my website account? How do I do it?-
Q: I entered my credit card information. Why is my account still showing it is overdue?
I entered my credit card information. Why is my account still showing it is overdue?
A: FASO billing does not happen automatically when you enter your credit card information. The FASO Accounting Department processes the billing daily to run the charges. If your account is tagged overdue, it will be returned to active status as soon as your account has been billed. If your credit card information is entered at night or a weekend, your account will remain overdue until the next business day and the daily billing is processed.
Q: When Will I be Billed?
When Will I be Billed?
A: If you have already subscribed to one of the hosting plans and have submitted your credit card information, you will automatically be billed on the same day of every month.
Q: How do I update/change my Credit Card Info?
How do I update/change my Credit Card Info?
A: You can change your credit card info at any time by:
1. logging in to your Control Panel
2. click on BILLING INFORMATION
3. click 'Change My Credit Card Info'
4. make the updates
5. Click Submit
Q: How Much Does FASO Cost?
How Much Does FASO Cost?
A: You may compare our plans and pricing at:
http://www.fineartstudioonline.com/pricing.html
Q: What if I need to cancel my website account? How do I do it?
What if I need to cancel my website account?
A: If you ever need to cancel your account (which we hope you never do!) simply contact us. We will take care of the rest.
To contact us and request a cancellation:
1. Open a Support Ticket from your control panel:
a. click on CONTACT TECHNICAL SUPPORT
b. click on OPEN NEW TICKET (your Best Option - this will email tech support immediately)
c. click SUBMIT
2. email us at support@fineartstudioonline.com
3. Call us at 1-877-FASO 234 (1-877-327-6234)
Once we receive your request, we will process your cancellation. You will then receive an email verifying that the cancellation request was made by you, the account holder.
Once you cancel your account, your website will be live on the web for the time you have remaining on your current billing cycle.
