Knowledgebase
Email Questions |
I can't log into my email account from my control panel.-
How do I Check my Personalized Email Account?-
How do I Set up a Personalized Email Account-
How can I forward my Personal Email account to my other email account?-
How do I add a shortcut/icon on my desktop for my webmail?-
What is a Personalized Email Account and Why Should I Use One?-
Q: I can't log into my email account from my control panel.
I am getting an error that says "exception thrown and not caught" when I try to access my email from my control panel. How do I resolve this?
A: Log into your email directly at the webmail login link: https://webmail.fineartstudioonline.com
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If you are using IE (Internet Explorer) 8.0 or 9.0, it is likely a browser issue.
The quickest fix to most IE 8.0 or 9.0 issues is to enable "Compatibility Mode".
Here are the instructions for enabling Compatibility mode.
http://support.microsoft.com/kb/956197
Secondly we suggest clearing the cache and cookies on the browser.
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To clear cache in Internet Explorer, go to tools/Internet options.
Click on Delete Files, Click "Delete all offline content" then click OK.
After it finishes, close your browser and reopen it. Your cache has now been cleared.
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To clear cookies on Internet Explorer:
click on Tools
click on Internet Options
under General tab
under Temporary Internet Files
Click Delete Cookies
The only thing you need to be aware of when you do this is that it will log you out of any websites you are logged into. Of course you can always log back in to them.
You may need to REBOOT your computer after clearing cookies.
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Your other option is to use Mozilla Firefox or Google Chrome as your browser.
Q: How do I Check my Personalized Email Account?
I set up a Personalized email account but I don't know how to check my email. How do I do that.
A: When you log into your FASO control panel and click on YOUR EMAIL ACCOUNTS, you will see these 3 options for how to check email:
1. To log in to email accounts directly, visit our webmail login page at:
https://webmail.fineartstudioonline.com
2. Click Here for Instructions on setting up your DESKTOP email application
(examples: Outlook, Thunderbird, etc)
3. Click Here for Instructions on setting up your MOBILE email application
(examples: iPhone, iPad, Android, etc)
4. You also one more option, you can choose to FORWARD email to another email address you own.
Here's how:
log into FASO control panel
click on YOUR EMAIL ACCOUNTS
click on Log In to this email account
click on Settings (upper right)
click on Incoming Mail
click on the Forwarding TAB
turn Status to ON
enter ....@..... (your other email address) into the email box
Hit Save
Q: How do I Set up a Personalized Email Account
How do I set up a personalized email account?
A: First, in order to set up a personalized email account (yourname@yourname.com), you will need to be a paying client.
Once you are a paying client and have a domain attached to your account, follow these steps:
1. Log in to control panel
2. Click on YOUR EMAIL ACCOUNTS
3. Click on 'Click here to set up a NEW Personalized Email Account'
4. Click on your domain name
5 Follow the prompts
Q: How can I forward my Personal Email account to my other email account?
How can I forward my Personal Email account to my other email account?
A: You can forward your personalized email (email that is attached to your domain name) by:
-logging into FASO control panel
-click on YOUR EMAIL ACCOUNTS
-click on Log In to this email account
-click on Settings (upper right)
-click on Incoming Mail
-click on the Forwarding TAB
-turn Status to ON
-enter address you want to forward to into the email box
-Hit Save
Q: How do I add a shortcut/icon on my desktop for my webmail?
How do I add a shortcut, an icon to my desktop for the webmail?
A: If using Mozilla Firefox:
- Type webmail.fineartstudioonline.com into your address bar.
- On the login screen, right click.
- Then, select save page as... this will open a new little window. At this point, you can rename it if you'd like.
- Click Save. It will put 2 icons on your desktop, you will click the one with the Mozilla symbol on it.
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If using IE
- Type webmail.fineartstudioonline.com into your address bar.
- On the login screen, right click and select create shortcut. It will automatically send shortcut to desktop.
Q: What is a Personalized Email Account and Why Should I Use One?
What is a Personalized Email Account and Why Should I Use One?
A: A Personalized Email is an email address that is attached to your domain name - actually having the domain name (example, ClaudeMonet.com) included in the email address.
The NUMBER ONE reason to use a personalized email account, like Claude@ClaudeMonet.com is to advertise the fact that you have a website.
Signing up for a Personalized Email account is simply a personal choice. How you then use the email and how you let people know about the email address is up to you.
