Knowledgebase
Image Questions |
How do I Resize Images on a Mac with no Photo-Editing Software?-
Uploaded Images Look Washed Out, De-Saturated-
Having problem with multiple image uploader-
Why won't my images upload?-
How Do I Upload Photos of My Artwork?-
How do I add an image to my Artist Directory listing?-
How can I rotate images on my website?-
I'm having trouble uploading my images-
Enlarge thumbnails-
Why are there little boxes with red X's in them next to my Collections?-
Why are my large images blurry?-
Can I Edit My Images Once I Have Uploaded Them?-
Can I show my visitors images larger than the current ZOOM size?-
What Size Images Should I be Uploading?-
Can I add images to my email newsletters?-
Q: How do I Resize Images on a Mac with no Photo-Editing Software?
How can I resize an image on a Mac if I don't have photo editing software?
A: Use Preview to Resize Images on a Mac
You can resize images in the system application Preview:
-Open image in Preview (by double clicking on image; or you can find preview in your applications folder and drag & drop image onto the application)
-Click on Tools
-Choose Adjust Size
-Change Width & Height to view in pixels (if necessary)
-Change Resolution to 72
-Change width or height to size you wish (as I mentioned I recommend that you save your images to around 1000 pixels at the widest)
-Save Changes to file
There are other adjustments you can make to photos in Preview - under the tools. We recommend cropping your image, before you resize it, if this is necessary. (To access the crop tool go to view > customize toolbar and add the crop function.)
Q: Uploaded Images Look Washed Out, De-Saturated
The images I have uploaded looked washed out. The colors are not as vibrant as they should be. How do I correct this?
A: Getting your images looking just right on your website involves many factors. First, it is important to understand that your images (and your website) will look different on different monitors and on different browsers. We highly recommend that you look at your website on a different computer, perhaps at your public library for example, before you spend a great deal of time perfecting how the site looks on YOUR computer.
There is a lot involved in making your web-based images look as good as possible. You will find a great deal of infoon the web by researching 'Color Profiles' and 'Color Managed web browser'.
The SIMPLEST solution is to save your images as sRGB. Here' how:
In Photoshop,
click 'Edit'
click 'Convert to Profile'
choose sRGB as the "Destination Space".
Re-save and re-upload your images.
Or, check the 'ICC Profile: sRGB' checkbox when saving your file.
This may not be a perfect fix, as a perfect fix requires the complete understanding and compliance with the Color Management process.
NOTE: sRGB profile is the image profile that is used for images on the web. This is done automatically by the internet. When someone has used an 'embedded profile' in Photoshop, this is when images must be saved as sRGB for web use.
Q: Having problem with multiple image uploader
Why am I unable to use the multiple image uploader?
A: You may need to clear your browser cache - see http://faso.com/faq.asp?#15
Q: Why won't my images upload?
Why won't my images upload?
A: There are several factors that will affect the image upload process.
1. FASO is programmed to only upload .jpg (.jpeg) images in RGB mode (sRGB mode for Photoshop users) at 72 dpi resolution.
The first thing to check is the file extension to make sure you have jpg images. The file extension is the period followed by 3-4 letters after the filename. It will look like this "filename.jpg" or "filename.jpeg". If the extension is anything else (such as .tif, .tiff, .bmp, .gif, .pcx, .psd, .png) you will have to open the image in your image editing software and save it as a jpg.
2. The next possibility depends upon your internet connection.
Broadband DSL and Cable modem connections should not be a problem. Dial up connections can interfere because the rate the connection transfers data is much slower. It is not impossible to upload images over a dial-up connection however, be prepared for it to take a while. How long will it take? It mainly depends upon the connection speed. Current dial up modems are rated at 56k, which means in a perfect world it can transfer 5.6 kilobytes of data per second. If you are trying to download an image that is 1 megabyte (which is 1000 kilobytes) divide 1000 by 5.6, which equals the number of seconds it will take to download. Divide the number of seconds by 60 and you will get the number of minutes it will take. Roughly a 1mb image will take about three minutes. However, this scenario is figuring ideal connection speeds, which rarely exist in the real world. Depending on which internet service provider you use, most of the time the dial up connections will actually connect somewhere between 24-36k sometimes more, sometimes less. (Something else to keep in mind is the upload rate is usually slower than the download rate.) To spare you any more details the smaller the connection number the longer it is going to take.
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There are a couple of tricks to decrease the potential problems in uploading your images.
The first step is to decrease your file size.
The FASO image upload component processes 3 different sized web images for every image you upload. The largest dimension of the largest image created is 550 pixels at 72 dpi.
If you open your image in your editing software you should be able to change your units of measure to pixels. Some software will display the pixel dimensions as well as the print dimensions. Don’t worry about the print dimensions. Change your largest dimension to 600 pixels and save your changes to a new file.
Whenever you reduce a digital image, it may lose a little sharpness so you may want to apply a sharpen or unsharp mask filter before saving the file. Saving as a jpeg will give you the option to apply compression to the image, which will also make the file size smaller (please note I said file size not image size).
Some people get alarmed by the fact they are compressing their images, which potentially alters the image quality. Honestly, if you have a nice image to begin with you can set the compression or quality level at 6-8, which significantly reduces the size of the file but has little or no visual affect on the appearance of the image.
Q: How Do I Upload Photos of My Artwork?
How Do I Upload Photos of My Artwork?
A: 1. Log into FASO control panel
2. click on MY ARTWORK PORTFOLIO
3. click on Add New Artwork
4. click on Choose your images
5. A new window will open up from your computer so you can navigate through the files on your computer and choose the image (or images) you would like to upload. Select the image or images, and then choose open or select (this varies - it depends upon your operating system)
6. Image file name(s) now appear in the upload box screen of your control panel
7. Click Upload your images
Q: How do I add an image to my Artist Directory listing?
How do I add an image by my name in my Artist Directory listing, the FASO client list?
A: The FASO Artist Directory will use the image you selected as your 'Main Page Picture' for your directory listing.
The Focal Point page is what we named the page that will come up from your directory listing.
The majority of info that appears in your Focal Point page is automatically propagated and updated according to info that you enter into your website.
To edit more info on this page:
Log in to control panel
click on About the Artist (left column)
click on Edit Focal Point Data (BETA) - top left
edit info, add photo of yourself
Click on Save Changes
Q: How can I rotate images on my website?
How can I rotate images on my website?
A: You can rotate an image AFTER uploading by using an outside software, Picnik, that we have made available to you through your FASO control panel.
You will need to have Adobe Flash installed on your computer to use Picnik.
Here's how:
1. log in to control panel
2. click on MY ARTWORK PORTFOLIO
3. click on 'Edit' to the right of the artwork that needs rotating
4. click on Edit This Image (Beta) - upper right, under image
5. click on Click Here to Edit Your Image with Picnik
(or 6. click on Get Flash to download Flash)
7. once image opens in Picnik, click on Rotate
8. follow instructions to rotate
9. click OK
10. click on Save Changes back to FASO
11. click on Return to Artwork records
Q: I'm having trouble uploading my images
I'm having trouble uploading my images, what is the problem?
A: [HTML]
1. IF YOU'RE USING INTERNET EXPLORER:
It's likely a "trusted sites" issue, make sure both "cloud.fineartstudioonline.com" and "data.fineartstudioonline.com" are in your trusted sites. Using a different browser works too. More info at:
http://faso.com/blog/37202/
2. MAKE SURE YOUR IMAGE IS A JPG.
Just renaming an image does not automatically JPG. If your images are not JPG files already you will have to open them in a photo editing program and re-save them as JPGs.
3. MAKE SURE YOUR JPG IS IN THE CORRECT FORMAT
JPGS must be in RGB mode (this is usually the default unless you save for print usage). JPGS must also be set to the 8-bits per channel mode. (Under Image/Mode in photoshop). Again 8-bits per channel is normally the default.
NOTE: For Photoshop users that have images with an 'Embedded Profile", it is important to use sRGB mode. See http://faso.com/faq.asp?CATE=9#2 for more info.
4. MAKE SURE THAT THE .JPG FILE NAME CONTAINS ONLY LETTERS AND NUMBERS. If your file name includes non-letters and non-numbers such as '$"_/, etc., you need to remove these characters, rename the file and save the new file.
5. MAKE SURE YOUR IMAGES ARE NOT TOO BIG.
Depending on the speed of your Internet connection, your uploads may be "timing out" if your images are too large. In general, for web use, your images doesn't need to be any larger than 600 pixels along its longest dimension.
6. Try a DIFFERENT browser. Our software has been tested on all major browsers but occasionally personalized settings or third party add-ins can cause issues. You can download firefox from www.mozilla.org.
7. Be sure all of your security and privacy settings on your browser are set to medium or default.
8. BE sure the image is not in use or locked.
If the image is open in another program (like photoshop) or if the computer "thinks" it is open - sometimes it will be "locked" and you won't be able to upload it. Make sure it is not open in another program - and if it still doesn't work reboot the computer.
9. REBOOT - this is always a good thing to try with any persistent error.
We have seen unexplainable problems just "disappear" after rebooting.
10. WHAT IF I STILL GET AN ERROR MESSAGE?
If you've tried all of the above and still get an error message during the upload process, especially if it happens more than once, please email ONE of the images that you were attempting to upload to support@fineartstudioonline.com. We will attempt to upload it and see if we can duplicate the problem.[/HTML]
Q: Enlarge thumbnails
How do I make my thumbnail images larger?
A: 1. Log in to your Control Panel
2. Click on Artwork icon (top row, 3rd from left)
3. Click on 'Edit the works display'
4. for option 'Use Variable Size Thumbnails', change to Yes
5. For 'Width of Thumbnails (in pixels)', enter a value from 80-150 to designate the width in pixels that you want your thumbnails to be
6. Save Changes
NOTE: Using an Enhanced Site Style, if you have the option, 'Default Works Thumbnails' set at 'Thumbnail with Info', we do NOT recommend a thumbnail size larger than 130 pixels.
Q: Why are there little boxes with red X's in them next to my Collections?
There are little boxes with red X's in them next to my Collections on my Works page. How do I fix it?
A: This happens when you set up collections and do not select a Collection Picture to represent the collection.
From the Main Control panel, click My Artwork portfolio.
Click Add/Edit Collections, then click Edit to the side of the collection you want to change.
Select an image from the drop down menu in the Collection Picture field to represent this collection.
Click update and you are finished!
Q: Why are my large images blurry?
Why are my large images blurry?
A: Make sure the images you upload are large enough resolution. At least 550 pixels along the longest dimension.
Also, make sure your computer is not running any kind of "accelerator" programs. These programs are most common with aol and earthlink and "speed up" your download speed by reducing image quality.
Q: Can I Edit My Images Once I Have Uploaded Them?
How can I edit my images once they have been uploaded?
A: You can edit an image AFTER uploading by using an outside software, Picnik, that we have made available to you through your FASO control panel.
You will need to have Adobe Flash installed on your computer to use Picnik.
Here's how:
1. log in to control panel
2. click on MY ARTWORK PORTFOLIO
3. click on 'Edit' to the right of the image that needs editing
4. click on 'Edit this Image' (to the right of the image)
5. click on 'Click Here to Edit Your Image with Picnik'
(click on 'Get Flash' to download Flash if need be)
6. once image opens in Picnik, select correct editing tool (crop, rotate, etc.)
7. follow instructions
8. click OK
9. click on 'Save Changes back to FASO'
10. click on 'Return to Artwork records'
Q: Can I show my visitors images larger than the current ZOOM size?
I would like my artwork images to be displayed larger in the ZOOM view. Is this possible? How?
A: The current ZOOM view image size is set at 550 pixels (in the largest dimension).
We can do a custom change for you and ZOOM to either:
'Extra Large size' - 1024 pixels
'Extra Extra Large' size - 2000 pixels
or any size you want (smaller than 2000px).
Please make sure that you have uploaded images that are large enough for your larger zoom request.
This is a no-charge custom change for members using an Enhanced template.
Q: What Size Images Should I be Uploading?
What Size Images Should I be Uploading?
A: [HTML]There is no maximum size.
The larger your image file, the longer the upload will take.
Images must be .JPG image files, in RGB mode (*specifically sRGB mode for those of you that edit your images in Photoshop or similar image editing software).
We recommend 72dpi (higher resolution images can be uploaded).
You want to make sure that the images you upload are at least 550 pixels in the largest dimension.
Our software automatically reduces images and displays the following 3 sizes:
1. thumbnails - 72 pixels
NOTE: You can enlarge these - please see:
http://fineartstudioonline.com/faq.asp?CATE=18#8
2. medium/detail view - 300 pixels
3. zoom/large view - 550 pixels
The 550 pixel minimum size accommodates the zoom view.
If you want images to show larger than 550 pixels that is a custom change. Please see:
http://fineartstudioonline.com/faq.asp?CATE=9#9
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*For more info on sRGB mode, see this FAQ:
http://faso.com/faq.asp?CATE=9#2[/HTML]
Q: Can I add images to my email newsletters?
Can I add images to my email newsletters?
A: Yes, you can send pictures in your email newsletters. To include images in your email newsletter, use the HTML editor. Here's how to do it:
1) Click Marketing Center from the Control Panel
2) Click Email Marketing
3) Click the Login button to get to your email newsletter settings
4) Click Send Newsletter
5) Click Skip Text Send and you will get the HTML editor.
6) In the HTML editor you can add images, change the color and size of your fonts and a lot more.
7) To add an image, choose one from the IMages drop Down menu. This list will include all the images you have uploaded to your site. Any image you want to add will need to be uploaded to your site first and chosen from this list.
