Knowledgebase
Domain Questions |
Why does my address window show not show my domain?-
Can I use my existing domain name?-
What is a domain and why do I need one?-
What does DNS stand for?-
What happens to my domain if I cancel my FASO account?-
Shouldn't my domain be registered under MY name?-
How do I use my existing domain if I currently have email on that domain?-
When I get my domain, can people still use the FASO domain too?-
How do I transfer my domain name to FASO?-
Can I change my domain that I already registered?-
I received a notice from Domain Registry of America to renew my domain. Is this legitimate?-
Q: Why does my address window show not show my domain?
Why does my address window show http://username.fineartstudioonline.com even though I have my own domain (www.mydomain.com) registered?
A: username.fineartstudioonline.com is the actual system address of your website on our web-server.
Currently your domain serves to direct a browser to this location.
If you would like for your domain to serve as the "parent directory" (which simply means your domain name remains visible in your address bar) this service starts at the gold plan level.
Q: Can I use my existing domain name?
I already have a domain registered. How do I POINT it to my FASO website?
A: 1. Login to your FASO Control panel
2. Click on MANAGE YOUR DOMAINS
3. Click on 'Click Here to use a domain name that you already own'
4. Type in your domain name as shown.
5. Click GO
6. Follow the instructions.
The instructions include the following:
Login to your domain account at the company where
you registered your domain.
Change the DOMAIN NAME SERVERS to our name servers:
NS1.STUDIOTOPIA.COM
NS2.STUDIOTOPIA.COM
NS3.STUDIOTOPIA.COM
AFTER you update the name servers, your off-site domain will begin working with your FASO account in about 12 hours.
Email Concerns:
If you are currently receiving email at your domain name (such as you@yourname.com), before changing your name servers please review your options on our FAQ "How do I use my existing domain if I currently have email on that domain?" http://faso.com/faq.asp?CATE=8#7
Note - these instructions will make your domain point to your FASO web site. This will NOT make FASO your domain registrar. If you wish for FASO to become your domain registrar please review our FAQ, "How do I transfer my domain to FASO?"
http://fineartstudioonline.com/faq.asp?CATE=8#9
Q: What is a domain and why do I need one?
What is a domain and why do I need one?
A: A domain is simply an Internet address. By registering a domain and directing it to your FASO website the domain acts to re-direct a browser to the actual address of your website account. It is not a requirement to register a domain. The main benefit from your personalized domain is convenience and having an individual identity through the ability to associate your name with your website.
Q: What does DNS stand for?
What does DNS stand for?
A: DNS stands for Domain Name Service or Domain Name System. A DNS setup is required for each domain that is added to FASO. It allows each individual domain the ability to be directed to a specific FASO website account.
Q: What happens to my domain if I cancel my FASO account?
What happens to my domain if I cancel my FASO account?
A: If you had FASO register your domain and you decide to cancel your website account, you still hold the rights to your domain name.
You have 3 options:
1. Enroll in our Manage Domain Plan for $30 yearly (billed at $2.5/mos).
We will continue to renew your domain name on a yearly basis and change any settings to point it correctly to any new website you create.
You will also continue to be listed in our Artist's Directory.
If you have personalized email with your domain, please let us know if you would like to keep it. Personalize email is $1.75/month/email.
2. Create your own domain name registration account with our registration 'partner', MyDomainStuff.com.
This is a separate company from us.
There is no charge for creating this account.
Let us know you created the account. We will then unlock your domain and send you the Authorization code.
Then you log into your Mydomainstuff.com account and purchase a domain transfer for the domain.
Once the domain name is transferred into your account, you will be completely responsible for all settings and charges for the domain.
3. Transfer your domain to a registrar of your choice, Godaddy, for example.
Let us know if this is your choice.
We will unlock your domain and send you the Authorization code.
Then have your new registrar initiate the transfer.
NOTE: If you transfer your domain AWAY from FASO, UPDATE ALL ADMINISTRATIVE INFO on the domain account once it has transferred. Remove our info and enter YOUR personal info. This will prevent problems for you in the future.
Q: Shouldn't my domain be registered under MY name?
I noticed my domain is not registered under my own name, why is that? How do I change it?
A: We don't register domains under the artists name for three reasons:
1. TO PROTECT YOUR PRIVACY.
If it is registered in your name, your personal information is available to the entire world via a "whois" search.
2. To prevent spammers from 'tricking' you into moving your domain to another company.
Much like the old 'slamming' techniques in the long-distance wars, domains are often 'slammed' by unsuspecting registrants. It is a real pain on our end to try to sort that out for our clients, even though it isn't our fault when it happens.
3. To save you money by including the domain with your service.
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Having said all of this, if you ever leave our service, we will happily transfer the domain into an account that you control under your name.
Q: How do I use my existing domain if I currently have email on that domain?
How do I use my existing domain if I currently have email on that domain?
A: If you have email at the domain you wish to POINT or TRANSFER to FASO, you have 2 options:
1. move your email to our service (recommended)
2. keep email with your current provider
--------------- OPTION ONE ---------------
When you are ready to move your domain and email to our servers, your first step is to put the domain name on our servers.
To do this:
1. Login to your FASO Control panel
2. Click MANAGE YOUR DOMAINS
3. Click on 'Click Here to use a domain name that you already own'
4. Type in your domain name as shown.
5. Click GO
Doing the above adds the domain to our servers.
Now you can set up the email account by:
1. Log in to your control panel
2. Click on YOUR EMAIL ACCOUNTS (or Closed Envelope Icon, top row)
3. Follow the instructions
NOTE: You have to be a paying member to set up the email account.
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Once you have set up the email account, change the nameservers to our nameservers on your domain to get the email to work.
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To change the nameservers:
Login to your domain account.
Change the DOMAIN NAME SERVERS to our nameservers:
NS1.STUDIOTOPIA.COM
NS2.STUDIOTOPIA.COM
NS3.STUDIOTOPIA.COM
AFTER you update the nameservers, your off-site domain will begin working with your FASO account in about 12 hours.
Your existing website will be replaced by your FASO website.
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For 24 hours after changing the nameservers, you will want to check email as you have been AS WELL AS from your FASO control panel so that you do not miss any emails.
Once everything has settled (a 24 hour period), your email will all be properly directed to your new email account through our provider.
At that time you can make changes in any desktop program or mobile device that you use.
Cancel the old email provider.
--------------- OPTION TWO ---------------
To keep email account with current provider (your domain registrar):
1. Contact your current domain registrar and have them point the WEB domains:
www.yourname.com
yourname.com
to OUR web address:
data.fineartstudioonline.com
2. Tell them to keep all MAIL EXCHANGE records the way they are.
3. Provide us with your domain registrar’s MAIL EXCHANGE records.
4. Then change nameservers on your domain name to our name servers (via your domain account with your registrar):
NS1.STUDIOTOPIA.COM
NS2.STUDIOTOPIA.COM
NS3.STUDIOTOPIA.COM
We are happy to help you with these steps!
Q: When I get my domain, can people still use the FASO domain too?
When I get my domain, can people still use the FASO domain too?
(ie when I become www.yourname.com will www.fineartstudioonline.com/yourname still work?)
A: The answer is Yes - the FineArtStudioOnline address will always work - no matter how many additional domains you register.
Q: How do I transfer my domain name to FASO?
I have a domain that I registered through another company. How do I transfer my domain to FASO?
A: 1. Log in to your FASO control panel
2. Click on MANAGE YOUR DOMAINS
3. Click on Transfer Your Domain to FineArtStudioOnline Wizard (BETA)
4. Follow the instructions
Our software will ask you for your login info for your Manage Domain Registration Account at the company that currently holds the domain registration.
If you are unable to provide this info, please contact tech support.
Depending upon the complexity of the domain transfer, a transfer can take several days to weeks.
Complexities may arise from the following:
1. If you used a 'middle man' company to register the domain.
2. If you do not have access to the login info.
3. If you have a privacy setting on the domain, we may need login info for the Privacy Registration Company (like Domains by Proxy) as well.
NOTE: We only process domain transfers for activated accounts, not those still in a free trial period.
Q: Can I change my domain that I already registered?
I made a mistake and registered the wrong domain, can I change it?
A: Unfortunately no. Once you register a domain, it is yours. Your option at this point is to register another domain for an additional fee (we normally charge $15/year).
Let the first domain expire (usually after a year) and then the second domain will become your "Main" domain.
Be sure to let us know that it what you intend to do so that we don't renew the wrong domain.
Q: I received a notice from Domain Registry of America to renew my domain. Is this legitimate?
I received a notice from Domain Registry of America to renew my domain. Is this legitimate? I thought my domain was registered through your company.
A: If you registered your domain through our registrar, we will automatically renew the domain for you on a yearly basis.
Basic Plan or below: $15 yearly fee.
Gold Plan or above: no extra fee, it is included in your plan.
Domain Registry of America is a company that is notorious for domain slamming - a deceptive practice and a scam.
Please disregard their email.
The following info is from:
http://en.wikipedia.org/wiki/Domain_Registry_of_America
In 2003, the Federal Trade Commission reached a settlement with the company for practices such as transferring domain registrations to their service under the guise of domain renewal, a practice known as domain slamming, and having hidden fees. Despite this action, the company still sends mass direct mail to consumers resembling invoices with "domain name expiration notice" in bold print. Targets for the company's mass mailings are known to be in Europe, Australia, New Zealand, Canada, and the United States with information obtained in violation of their ICANN registrar agreement.
As of March 2010, McAfee Labs reports the domain slamming solicitations continue.
