Knowledgebase
FASO:Log In Problems |
What if I Forget My Username and Password?-
How do I login to my control panel after hiding the EDIT MY WEBSITE Link?-
I can't log in! What do I do?-
Q: What if I Forget My Username and Password?
What if I Forget My Username and Password?
A: If you forget your password, click on Edit My Website from your Main Page. Click the link that says "Forgot Your Password?" For security reasons, you will be asked to verify the email address associated with your FASO account. If the email accounts match, your username and password will automatically be e-mailed to you.
Q: How do I login to my control panel after hiding the EDIT MY WEBSITE Link?
I hid the "edit my website" link and now I don't know how to login to my control panel!
A: 1. Go to www.FineArtStudioOnline.com.
Here is the link:
http://faso.com/
2. Click on "Member Login" (top right corner).
Here is the link:
https://data.fineartstudioonline.com/login/
3. Enter your user name OR email
4. Enter password
4. Click "Secure Log In >>".
Q: I can't log in! What do I do?
I can't Log In to my FASO acccount! Help! What do I do?
A: If you can't log in to your FASO account here are some things you need to do:
1. Be SURE you are using the correct username and password.
2. Don't rely on your browser to auto fill the username and password - type them in again to be SURE.
3. If you are unsure what your username and/or password are, click the "Forgot Password?" link on the login screen.
4. Make sure your browser is accepting cookies.
5. Try not blocking pop ups.
6. Try our alternative login screen at:
http://data.fineartstudioonline.com/login
7. Make sure (especially in Internet Explorer) that your privacy setting allows our site.
Using Internet Explorer as your web browser, you may need to add the setting in TWO places:
ONE:
a. In Internet Explorer, click the 'Tools'
b. Click 'Internet Options'
c. Click the 'Privacy' tab
d. Click 'Sites'
e. add the site exactly as follows: data.fineartstudioonline.com
f. click 'Allow'
The large text box should now contain the site 'data.fineartstudioonline.com' and read 'Always Allow'
g. Click OK
h. Click OK
TWO:
a. On the Tools menu, click Internet Options.
b. On the Security tab, click Trusted Sites, and then click Sites.
c. Under Add this website to the zone, type in data.fineartstudioonline.com
d. Click Add, and then click Close.
To have this list of trusted domains accept mixed (both secure and non-secure) content:
e. From the Security tab, click Custom Level
f. In the "Miscellaneous" section, under "Display mixed content", click the Enable radio button.
g. Click OK
If Firefox is your web browser:
a. From Firefox, Click 'Tools'
b. Click "'Options'
c. Click 'Content'
d. If 'Block pop-up windows' is checked, click 'Exceptions'.
e. add the site exactly as follows: data.fineartstudioonline.com
f. click 'Allow'
If you are using another web browser (or a different version of IE or Firefox), you will need to find the privacy settings within the browser menu and add 'data.fineartstudioonline.com'.
8. Try Clearing your Cache:
In internet explorer, go to tools/Internet options.
Click on Delete Files, Click "Delete all offline content" then click OK.
After it finishes, close your browser and reopen it. Your cache has now been cleared.
In Mozilla Firefox:
click on 'Tools'
click on 'Clear Private Data'
make sure 'Cache' is checked
click the button 'Clear Private Data Now'
Here is a comprehensive list on how to clear your cache: http://data.fineartstudioonline.com/clear_cache.html
9. Clear cookies on your browser.
For Mozilla Firefox:
Go to 'tools' on the menu bar
click 'Clear Private Data'
make sure 'Cookies' is checked
click 'Clear Private Data Now'
For Internet Explorer:
click on Tools
click on Internet Options
under General tab
under Temporary Internet Files
Click Delete Cookies
The only thing you need to be aware of when you do this is that it will log you out of any websites you are logged into. Of course you can always log back in to them.
You may need to REBOOT your computer after clearing cookies.
FINALLY:
If none of these resolutions solves your problem, please contact support (or contact them again if they provided this info to you). If it is necessary to re-contact support, please provide us with the following info:
1. What operating system are you using SPECIFICALLY (Windows XP, Windows Vista, Mac OSX Panther, etc)
2. What BROWSER (Internet Explorer, Safari, Firefox, etc)
3. What VERSION of the browser (6.0, 7.0, 2.0 etc)
Without this info, we really can't troubleshoot in more depth.
