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Knowledgebase


  • How do I Resize Images on a Mac with no Photo-Editing Software?-

  • How Do I Archive My Newsletters?-

  • Link to Google doc-

  • How can I label my visits to my site in the statistics?-

  • Uploaded Images Look Washed Out, De-Saturated-

  • Tutorial for Statistics-

  • Paypal - State Sales Tax-

  • How to use Pages-

  • Updates are not showing on my website. How do I refresh and/or clear my cache and cookies?-

  • How do I Check my Personalized Email Account?-

  • How do I Set up a Personalized Email Account-

  • How can I forward my Personal Email account to my other email account?-

  • Having problem with multiple image uploader-

  • How do I upload images of my paintings using my iPad, iPhone or iPod Touch?-

  • I cannot edit text using my iPad or iPhone.-

  • Integrate your FASO website with Facebook-

  • How do I add Social Media buttons to my site?-

  • How do I add Facebook LIKE buttons to my artwork?-

  • How to Edit the Automatic Message for new Subscribers-

  • How do I change the order of Books on my site?-

  • Why aren't my stats showing any data?-

  • How do I set up my desktop email program to use FASO Mail?-

  • How do I use FASO Mail with my mobile device?-

  • What Ports and Servers do I use when setting up FASO Mail?-

  • Text appearance problems-

  • How to I add a Buy Now button with multiple choices?-

  • Sending Newsletters with original (non-Artful Mail) system-

  • If I need special assistance with my site, can you help me?-

  • Internet Explorer 10 May Not Save Large Text Areas-

  • How To Add an icon to Link to Your Pinterest Profile-

  • Tumblr Social Profile Icons-

  • Generation 2 Templates SOMETIMES have issues with Mobile View-

  • How to Make Sure your art is in the FASO Daily Art Show-

  • RSS Follow this Blog link shows a bunch of code-

  • Problems sending email (SMTP)-

  • Social Media Button on Blog Missing with Island Life Palette-

  • How to add or remove your name from the FASO Artist Directory-

  • How to Exclude Your Art from the FASO Daily Art Show-

  • What if another artist's work is a copy or extremely similar to one of mine?-

  • FASO Webmail Not Compatible with IE 10-

  • Can I change my site's colors?-

  • Devonshire Template (Generation 2) Uses Line Color For Site Heading-

  • How to redirect all your domains to your main domain-

  • Artful Mail does not function well for Internet Explorer users-

  • Replaced Image Not Showing on Live Website-

  • FASO App has issues on iOS7-

  • Rotated Images Don't Update in Newsletters-

  • Can I access my site's assets with FTP?-

  • How to add a Pin it button, a Tweet button and a Share button to your artworks.-

  • Gallery Plan sites do not support mobile view and generation 3 and higher templates-

  • Deleting an artwork will remove it from the Daily Art Show-

  • How to Use SEO Meta-Tags on Your Home Page-

  • How to Add a Pinterest Pin It Button-

  • How to add a Twitter Tweet Button to your Artworks-

  • How to setup a managed domain plan that wants to point their domain to another web site service-

  • FASO Webmail may not work with older versions of Safari/OSX-

  • Offline Slideshow Not Accessible in FASO iOS app version 1.1-

  • When will I recieve my award check?-

  • How to I confirm my email so I can access my other FASO Accounts?-

  • Cosmic Chameleon Template Looks Funky on IE8-

  • My thumbnails look small and seem crowded together.-

  • How do I Enable Double Opt-In for my Newsletter?-

  • What does Last Engagement Time next to my newsletter subscribers mean?-

  • How do I change the appearance or text on my Paypal Buy Now buttons?-

  • How do I add Social Sharing Buttons for Facebook, Pinterest and Twitter to my art?-

  • How to add watermarks-

  • Canadian .CA domain-

  • How do I remove the FASO Logo from the bottom of my site?-

  • Social Sharing Bar Changed and has two share buttons-

  • How to Enable Instant Payment Notifications on your Paypal Account-

  • How to host your FASO website on a www subdomain-

  • How to Enable Fonts in the Full Screen Composer-

  • Can I add an additional availability code?-

  • Can I change the subject line and content of subscribers welcome email?-

  • Can I change the images that show in the Recent Works Sidebar widget?-

  • ADD / REMOVE / RE-ORDER SideBar Widgets-

  • How to change main Page Title Tag?-

  • How to share Blog post + image on Fine Art Views-

  • How to increase/decrease size of YouTube video-

  • How to opt out of Pinterest pinning-

  • Do you serve my site over SSL/https so my google ranking will be better?-

  • Display paintings made from a photographer's image-

  • Safari bug prevents image uploads in iOS8-

  • Disable ads on your YouTube video-

  • How to edit an existing Custom button in PayPal, such as to change a price-

  • How do I archive artwork?-

  • Number of Subscribers and number of Sent Newsletters allowed per month-

  • How to add a batch of email newsletter subscribers-

  • How to install the FASO app for Android-

  • How to change the Admin Email on your account.-

  • Mobile Issues when a site is customized-

  • Referral Program / Refer a Friend-

  • How to import contacts into your FASO email account-

  • Facebook Like buttons no longer working.-

  • Email Newsletter SENDING address-

  • Can't Send Emails on iPhone 6-

  • How to change currency from US Dollars-

  • How to enter the art competitions-

  • Use iFrame code for video to show on mobile-

  • How to upload multiple images at once-

  • What is 'suppression list' and 'request deletion' button?-

  • FASO Connect/BoldBrush Social Network-

  • Ways to send a newsletter to only some subscribers-

  • Make a slideshow on your Android with FASO app-

  • How to create an artwork slideshow on your iPhone-

  • How to Disable the BoldBrush Connect social network Activity Feed-

  • How to register a Domain Name-

  • How do I correct link to my You Tube video?-

  • Google verification, Verify your site for Pinterest, etc.-

  • Newsletter List Name and Signup Form-

  • BoldBrush Connect - Discover-

  • I Did Not Receive My Newsletter Test-

  • Image redirects to Ask.com-

  • How to show artwork details or multiple views-

  • How to edit info on FASO.com Artist Directory listing-

  • Facebook Likes on contest site differ from those on Facebook-

  • Resources for showing work in virtual rooms-

  • Add link to site on BoldBrush contest entry page-

  • Blog is copyrighted-

  • Location of Mobile visits in stats-

  • Events - Getting Started-

  • How do I share my upcoming events on social media?-

  • FASO app stopped working-

  • Enable Email Notifications for the BoldBrush Social network-

  • Add a Fine Art America widget-

  • I received a notice from Internet Domain Services to renew my domain. Is this legitimate?-

  • How to reorder images within collection-

  • How do I remove my watermarks?-

  • Cant reorder images: Masonry Template related-

  • Add an image to your Contact page-

  • How to access FASO email account on iPhone-

  • How to install the FASO app for iPhone-

  • RSS Feed Link - What it does-

  • How do I send my SENT newsletter to a few more people, a few new subscribers?-

  • How I can remove watermarks on non-art images, like my Bio photo?-

  • How to create a newsletter with Artful Mail-

  • Blog Entry Excerpt-

  • Blog Tagline-

  • Difference between Email Newsletter and Blog-

  • Difference between Blog and Email Newsletter-

  • What happens to my list of subscribers if I downgrade my account?-

  • I get emails on my iPad, iPhone, and desktop computer. How do I delete a trashed message on all devices!-

  • View Past Billing History-

  • Add multiple newsletter subscribers with .csv file-

  • Tips on photographing your artwork-

  • PDF link forces download-

  • Add PayPal Logo to site-

  • Can someone buying art use a credit card or do they need to have a PayPal account?-

  • My Thumbnails are blurry, out of focus. Masonry Layout-

  • Add an avatar image that shows on FASO Connect stream-

  • I received emails about security issue, Windows 2003-

  • Domains vs. Websites-

  • Templates hard-coded for color-

  • Email account storage-

  • Custom Work Policy-

  • Cant view site using Windows XP-

  • Double Heading on Pages - Advanced SEO-

  • View samples of templates-

  • View sample thumbnail layout on various templates-

  • Create a collage with Picasa-

  • How to keep Buy Now button off an artwork and price on-

  • Using Custom Code-

  • I can't login to my email account. How do I reset my password?-

  • I'm not getting messages submitted through my site?-

  • Google Listing Dropped - Duplicate Content?-

  • What is SSL?-

  • Do you serve my site over SSL/https so my google ranking will be better?-

  • Do you serve my site over SSL/https so my google ranking will be better?-

  • Can I add a background image to my site?-

  • How do I share my newsletter to Facebook?-

  • How to request SSL-

  • How to add video or a slideshow-

  • Can I add my own favicon to show in place of the FASO favicon?-

  • I can't log into my email account from my control panel.-

  • How do I add a Facebook Widget, Badge, Like Button to my FASO website?-

  • How Do I Add An Image to My Event?-

  • Why are there little boxes with red X's in them next to my Collections?-

  • How do I update/change my Credit Card Info?-

  • How do I show/hide the description of a collection?-

  • Why do I have little red dots on my thumbnails?-

  • How do I set up and use my Blog?-

  • What are Blog Topics and how do I use them?-

  • How do I Send A Test of my Email Newsletter?-

  • How Do I Check on Details about Sent Newsletters?-

  • How do I create a TABLE in the Full Screen Mode?-

  • Can I Edit My Images Once I Have Uploaded Them?-

  • How Do I Use Google Analytics with my FASO Website?-

  • Can I show my visitors images larger than the current ZOOM size?-

  • How do I hide 'Edit My Site'?-

  • How do I add hyperlinks to my blog posts?-

  • How do I add a shortcut/icon on my desktop for my webmail?-

  • I am having trouble adding an image to my Email Newsletter. What can I do?-

  • What if I need to cancel my website account? How do I do it?-

  • What Size Images Should I be Uploading?-

  • My FASO blog is not working.-

  • What is a Personalized Email Account and Why Should I Use One?-

  • I keep getting an annoying pop up window about secure webpage content. How do I get rid of that?-

  • How do I delete messages in my message log?-

  • How do I get my avatar to show up on comments I make on other people's blogs?-

  • How to exclude your own site visits in your Analytics-

  • I received a notice from Domain Registry of America to renew my domain. Is this legitimate?-

  • How do I add a live, clickable link to some text?-

  • Why can't I log into my website control panel?-

  • Why did the "Edit My Website" link on my FASO site disappear?-

  • Why won't my images upload?-

  • Why do my images appear too dark, or too light?-

  • Why are my images not as sharp as the original?-

  • Why does it seem to take forever for my images to upload?-

  • Why can't I find my site with Google when my associates can find theirs?-

  • How do search engines work?-

  • What are keywords and what keywords should I add to increase traffic to my site?-

  • What do I gain from being submitted to the search engines?-

  • Can I use my existing domain name?-

  • Can I link directly to my individual collection pages in my navigation bar?-

  • What is a domain and why do I need one?-

  • What does DNS stand for?-

  • Why doesn't my name appear in the FASO Artist Directory?-

  • How secure is FASO?-

  • What happens to my domain if I cancel my FASO account?-

  • My artwork is copyrighted but how can I prevent the images from being stolen from my website?-

  • Can I control the order my works are displayed?-

  • How to add image to main / home page-

  • After My Website is Created, What’s Next?-

  • How Do I Upload Photos of My Artwork?-

  • How Many Images Can I Add to My Website?-

  • What if I Forget My Username and Password?-

  • What Happens When My Free Trial is Over?-

  • When Will I be Billed?-

  • Can I Have a Personalized Website Address?-

  • What does it mean to add a new ticket?-

  • How do I copy and paste text?-

  • How do I add an image to my Artist Directory listing?-

  • How can I rotate images on my website?-

  • How do I login to my control panel after hiding the EDIT MY WEBSITE Link?-

  • I'm having trouble uploading my images-

  • Why can't I find my site on google?-

  • Shouldn't my domain be registered under MY name?-

  • Enlarge thumbnails-

  • How do I know what pages visitors are viewing?-

  • How do I Clear My Cache?-

  • How to use PayPal and add Buy Now buttons?-

  • Is there any discount for an additional website?-

  • RSS Feed Link-

  • How do I protect my images from copyright infringement?-

  • Can I install a right-click disabler to prevent image downloads?-

  • How can I Get Better Search Engine Results?-

  • How do I link to Other web sites using the Links Page?-

  • How do I indicate that an artwork is sold on my site?-

  • Can I add a custom button from Paypal generated code?-

  • How do I group my artworks into Collections?-

  • Can I hide one of my collections?-

  • I can't log in! What do I do?-

  • Can I display my email address on my site?-

  • How do I remove the Buy Now Buttons?-

  • Can I remove the "View archive of past events" link from the Events Page?-

  • How can I see messages that were submitted via my web site?-

  • Can I add Shipping or Handling Charges for Paypal?-

  • Can I have my site dynamically calculate shipping costs?-

  • I'm not getting messages submitted through my site?-

  • Can I Make the Thumbnail Zoom Skip Right to the Largest View?-

  • How do I manually post a reader comment to my blog?-

  • How do I add/remove a photo to the About the Artist Page?-

  • I copied and pasted text into my control panel. The format is all askew. How do I fix this?-

  • How do I add/remove contact info on every page?-

  • Can I replace the heading on my site with a custom logo?-

  • Why are there more comments than my blog is displaying?-

  • What are page views?-

  • What are unique visitors?-

  • Why is the FASO site above mine on Google?-

  • Why are my large images blurry?-

  • Preview Template-

  • Can I change the fonts used on my site?-

  • There are strips of an image behind my navigation categories - how to I remove?-

  • Why has my main page image changed size?-

  • Why do my stats show so many visitors from Reston, VA?-

  • Why don't I have a toolbar on my large text areas?-

  • Do I receive a notification when someone subscribes to my email newsletter?-

  • How Much Does FASO Cost?-

  • How do I use my existing domain if I currently have email on that domain?-

  • How do I change my website's look - the template?-

  • Can I disable the HTML Editor?-

  • How to hide the red sold dots on artworks-

  • When I get my domain, can people still use the FASO domain too?-

  • Can I change the order of my collections?-

  • Can I add sound or music to my site?-

  • How do I change my main page image?-

  • How do blog comments work?-

  • Why can't I log in to the Email Newsletter part of my site?-

  • How to add categories or edit the Navigation Bar-

  • How do I transfer my domain name to FASO?-

  • Can I change my domain that I already registered?-

  • Can I change the order of the listings on my links page?-

  • Will the buy now buttons automatically change to sold?-

  • Categories hidden on Navigation Bar-

  • How do I stop spam from coming through my contact form?-

  • How do I remove unwanted TOPICS from my Blog.-

  • Why do I have so many visitors from one location?-

  • Can I Hide Images From the Public?-

  • Why am I not receiving my FineArtViews Newsletter?-

  • Why are the fields on my contact the artist page yellow?-

  • How do I link to a PDF on my site?-

  • How Do I Edit My Focal Point Page?-

  • Can I eliminate the sub headings on my artwork portfolio?-

  • Can I add images to my email newsletters?-

  • How do I change the picture that represents my collection on the Works page?-

  • How Do I Add a Meta Tag to My Home Page?-

  • Entering dates of Events-

  • How are my Events put in chronological order?-






    Q: How do I Resize Images on a Mac with no Photo-Editing Software?
    How can I resize an image on a Mac if I don't have photo editing software?

    A: Use Preview to Resize Images on a Mac

    You can resize images in the system application Preview:

    -Open image in Preview (by double clicking on image; or you can find preview in your applications folder and drag & drop image onto the application)
    -Click on Tools
    -Choose Adjust Size
    -Change Width & Height to view in pixels (if necessary)
    -Change Resolution to 72
    -Change width or height to size you wish (as I mentioned I recommend that you save your images to around 1000 pixels at the widest)
    -Save Changes to file

    There are other adjustments you can make to photos in Preview - under the tools. We recommend cropping your image, before you resize it, if this is necessary. (To access the crop tool go to view > customize toolbar and add the crop function.)


    Last Updated: 10/14/2013 4:16:10 PM


    Permalink to this article: http://faso.com/kb/?id=210


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    Q: How Do I Archive My Newsletters?
    I want my website visitors to see the newsletters I have written and sent. How do I get these to show on my site?

    A: Your newsletters are automatically added to your newsletter archives and show on your website when someone clicks on 'Read Past Issues' when using Artful Mail 2.

    If you are still using Artful Mail 1:
    To set an already 'Sent' newsletter to show in your archives:
    -from control panel
    -click on Dragonfly (Newsletter) icon, top row
    -click on 'Click Here to login to the Email Newsletter System.'
    -click on 'Sent' (left column)
    -click on 'Edit' to the right of each newsletter
    -for option, 'Public Archive', select YES
    -Save Changes

    On any Newsletter Draft (not sent yet), you can set this PRIOR to sending:
    -in newsletter editing screen
    -for option 'Show In Public Archive', select YES
    -Save


    Last Updated: 3/7/2016 12:30:53 PM


    Permalink to this article: http://faso.com/kb/?id=213


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    Q: Link to Google doc
    How do I add a link to a Google doc?

    A: You can add a link to a Google doc on your website, such as for (1) a calendar of your workshops, (2) sign-up for art classes you are giving, etc.

    First, you'll need a Google account. You can create this at:
    https://www.google.com/accounts/

    Then, create your Google doc at:
    https://docs.google.com

    You can click 'Browse Template Gallery' to find the type of document you want to create. If you need more help on this, this page may help:
    http://docs.google.com/support/bin/topic.py?hl=en&topic=15114

    ~ ~ ~ ~ ~ ~ ~

    Once you've created your Google doc, go to your doc and set 'Sharing' so that other people can view and/or edit the document, for example so they can sign up for classes. Just click 'Share' in the right-hand corner of the Google doc, and set your 'Sharing settings.'

    ~ ~ ~ ~ ~ ~ ~

    To add the link to your FASO Site, here are 2 options:

    A) ADD LINK TO PAGE ON SITE

    1. Copy the URL for your Google doc from the address bar - it should start with:
    https://docs.google.com/

    2. Login to FASO CONTROL PANEL

    3. Click on the page (in left menu bar) where you want to add the link

    4. In the text box, add text that you'd like to place the link on, such as 'Click Here to Sign Up for a Workshop.'

    5. Select (highlight) the text

    6. Click the 'Insert/edit link' icon above the text box (looks like a chain link) - A new window pops up

    a. add the url (web address) to the 'Link URL' box
    b. set 'Target' to 'Open link in a new window'
    c. click UPDATE

    8. Click SAVE CHANGES

    ~ ~ ~ ~ ~ ~ ~

    B) OPTION 2 - DIRECT LINK FROM NAVIGATION BAR:
    Note: This method will pop visitors out of your FASO site when they click the link.

    First (again), copy the entire URL for your Google doc. It should start with:
    https://docs.google.com/

    Then:

    1. Login to your FASO CONTROL PANEL
    2. Click EDIT NAVIGATION BAR
    3. Click 'Advanced' (lower left)
    4. Paste the URL for your link into the LEFT column of an empty category
    5. Enter Override Text to RIGHT-hand column (what you would like the wording to be on your Navigation Bar)
    6. Click SUBMIT

    ==========

    To embed a Google Calendar on a website page:

    1. Open Google Calendar on a computer (not a mobile app).

    2. Click Settings

    3. Open the Calendars tab

    4. Click on the calendar name

    5. Copy the iframe code in the Embed this Calendar section

    6. Log in to the FASO Control Panel

    7. Click on the page where you want to embed the calendar

    8. Click HTML in the toolbar above the text section

    9. Paste the iframe code in the HTML Editor

    10. Click Update

    11. Save Changes


    Last Updated: 12/16/2015 7:33:28 PM


    Permalink to this article: http://faso.com/kb/?id=219


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    Q: How can I label my visits to my site in the statistics?
    How can I label my visits in FASO statistics?

    A: You can choose to track your visits on your website or set an exclusion cookie (see http://faso.com/faq.asp?CATE=27#10).

    Here's how to mark your IP address with your name so you can more easily keep track of your visits to your website:

    1. Login to Control Panel
    2. Click 'Statistics about your site's visitors' OR the GRAPH icon in top row of icons.
    3. Click 'Click here to see your FASO stats'
    OR 'Click here to continue to FASO Analytics Reports'
    4. Click on 'Visitors' (top left of menu bar)
    5. Click on your provider name in the Visitor column
    6. Review visitor detail to be sure this is you
    7. Click on 'Name this visitor'
    8. Add preferred name
    9. decide on these two options:
    - Do not log visits from this IP address.
    - Global If checked, this will apply to every site in your account (recommended). Otherwise, it will only apply to this specific site.
    10. Click Submit to save changes

    NOTE: IP addresses change fairly often, so it's not a 100% reliable means of keeping track of your visits or those of other visitors.


    Last Updated: 9/24/2013 3:29:01 PM


    Permalink to this article: http://faso.com/kb/?id=220


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    Q: Uploaded Images Look Washed Out, De-Saturated
    The images I have uploaded looked washed out. The colors are not as vibrant as they should be. How do I correct this?

    A: Getting your images looking just right on your website involves many factors. First, it is important to understand that your images (and your website) will look different on different monitors and on different browsers. We highly recommend that you look at your website on a different computer, perhaps at your public library for example, before you spend a great deal of time perfecting how the site looks on YOUR computer.

    There is a lot involved in making your web-based images look as good as possible. You will find a great deal of info on the web by researching 'Color Profiles' and 'Color Managed web browser'.

    The SIMPLEST solution is to save your images as sRGB. Here' how:
    In Photoshop,
    click 'Edit'
    click 'Convert to Profile'
    choose sRGB as the "Destination Space".
    Re-save and re-upload your images.
    Or, check the 'ICC Profile: sRGB' checkbox when saving your file.

    This may not be a perfect fix, as a perfect fix requires the complete understanding and compliance with the Color Management process.

    NOTE: sRGB profile is the image profile that is used for images on the web. This is done automatically by the internet. When someone has used an 'embedded profile' in Photoshop, this is when images must be saved as sRGB for web use.


    Last Updated: 5/1/2014 5:27:05 PM


    Permalink to this article: http://faso.com/kb/?id=221


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    Q: Tutorial for Statistics
    How to I use the Stats? Do you have a tutorial?

    A: From control panel, click Analytics Icon (top row), then click on Detailed.

    For more information not covered here, including definitions, Twitter Analytics, and customized tracking, please visit:
    http://analytics.canvoo.com/help/api

    -------------------------

    A. Visitors
    When someone visits your web site, your visitor count is incremented by one and a new visitor "session" is started. All actions taken beyond the first one are attached to that visitor session. Sessions "expire" after 30 minutes of inactivity. This means if the visitor leaves and comes back again a few hours later, or they remain on your web site but don't do anything until at least 30 minutes later, your visitor count for the day will be increased again.

    1. Visitor's Log
    This lists a log of all visitors. You can name them by clicking on the IP address and then choosing Rename. It will list the keywords/searches used to get that visitor to your site. It also gives the referring link.

    2. Action Log
    Tells you what visitors have looked at your site. It also gives the referring link.

    3. Engagements (actions)
    Takes the actions of visitors and puts them into a range. Also gives you a percentage of if this is an increase in activity or decrease in activity.

    4. Engagement Time
    Tells how long a visitor is staying on a given page. This is a good clue as to how interested they are. Also gives you a percentage of if this is an increase in activity or decrease in activity.

    5. Most Active Visitors
    Lists the top visitors by activity level. Again, you can name these visitors by clicking on the IP address. It also lists how many times they've visited.

    6. Traffic Sources
    This gives you a general break down of how visitors are arriving at your site, which we primarily calculate by analyzing a visitor's referrer data.

    * Direct - How many visitors arrived at your site with an empty referrer string. This usually means they typed in your address by hand or used a bookmark to get to your page.

    * Links - How many visitors arrived via a link from another web site, excluding search engines

    * Searches - How many visitors arrived by an external search engine

    * Media searches - How many visitors arrived from an image-specific search. Other engines and types may be supported in the future, hence the name "media", but for now we only detect Google, Yahoo, and Bing image searches.

    * Advertising - How many visitors arrived via advertisements you may be running. We determine this by looking at the domain of the referrer, or if they match a campaign you have setup in our system. If it is a major known advertising domain, or the domain matches certain patterns such as "ad", "ads", or "pagead", then we put the visitor in this category.

    * Email - How many visitors arrived via email. Only web mail is supported, however, because clicking on a link from within a program like Outlook will not send any referrer data to your site.

    * Syndication - How many visitors arrived via an web-based RSS readers, such as Google Reader, Netvibes, etc.

    * Social media - How many visitors arrived via popular social media sites. Supported sites include: twitter, pownce, youtube, myspace, facebook, orkut, digg, reddit, propeller, sphinn, mixx, newsvine, sk-rt, shoutwire, stumbleupon, popurls, fark, metafilter, techmeme, ma.gnolia, flickr, yahoo buzz, del.icio.us, furl, blinklist, dzone, hyves, nujij, ekudos, reporter.msn, and grubb.

    -------------------------

    B. Content

    1. Pages
    Pages viewed. The little arrow takes you directly to the page on your site. If you click the link, it gives you visitor details, actions, total time spent on site, bounces, who the visitor was, and referring link.

    2. Entrance
    An entrance page, sometimes called a landing page, is the page that a new visitor session starts on. If a visitor comes to your site directly, that will typically be your front page, but visitors coming to your site via searches or other external links will probably be "landing" on other pages initially. The entrance pages section shows which pages are the most popular "first pages" that people see. Likewise, an exit page is the "last" page that a user sees before leaving your web site.

    3. Exit
    Please see Entrance.

    4. Downloads
    FineArtStudioOnline Artist Analytics by FASO automatically tracks clicks on any links that point to a file on your web site. Supported file extensions are: 7z, aac, avi, csv, doc, exe, flv, gif, gz, jpg, jpeg, mp3, mp4, mpeg, mpg, mov, msi, pdf, phps, png, ppt, rar, sit, tar, torrent, txt, wma, wmv, xls, xml, and zip. When a visitor clicks a download, that action will show up in their visitor session, and the total value for downloads of that file will be incremented by 1.

    5. Clicks
    Along with page views, outgoing links, and downloads, "clicks" represents the fourth and final action type. It can be used to track clicks on anything on your web site. If your site uses a lot of "Ajax" or plain Javascript for some interface elements (like we do for the dashboard and the spy page), you would probably find it useful to track people interacting with these elements so you can understand their behavior better. However, we don't know what other clicks you would want to track besides outgoing links and downloads, so you have to set this up manually if you want to use it.

    6. Video
    If you'd like to learn more about the video tracking, please visit this link. http://analytics.canvoo.com/help/#/help/video

    -------------------------

    C. Searches

    1. Search info
    How you're found. Can click on the term for more info.

    2. Keywords
    What keywords are being used to find your site.

    3. Engines
    What search engines are referring back to you.

    4. Rankings
    This is a paid service. Details can be found on this page.
    5. Recent
    Keyword search results

    6. Newest Unique
    Most recent, newest terms being used

    -------------------------

    D. Links

    1. Incoming
    Links that lead to your site. Click the link on your page for more details.

    2. Domains
    How they arrived to your site via what domains.

    3. Outgoing
    An outgoing link is a link on your web site that points to another external web site. FineArtStudioOnline Artist Analytics by FASO automatically tracks clicks on these links so you can see how your visitor's are leaving your web site and where you are sending the most traffic to. When a visitor clicks an outgoing link, that action will show up in their visitor session, and the total value for clicks on that link will be incremented by 1.

    4. Recent
    Displays recent link activity.

    5. Newest Unique
    A way to see how new, unique visitors are getting to your site.

    6. Bit.ly
    If you have a bit.ly account that you use to shorten URLs, FineArtStudioOnline Artist Analytics by FASO can show you basic click data on the last 15 links you have shortened. You just need to enter in your bit.ly username (under "Advanced settings").

    -------------------------

    E. Platforms

    1. Web Browsers
    Shows what browsers your visitors are using.

    2. Operating System
    Tells what operating system your visitors are using.

    3. Screen Resolution

    Self- explanatory. Not sure why you'd need to know this but hey...whatever ;-)

    4. Hardware

    Track iPhone, Android visits

    -------------------------

    F. Locale
    1. Countries
    2. Regions - by State for USA
    3. Cities
    4. Languages
    5. Organizations - A visitor's organization (and hostname) is determined by looking up their IP address in a third party database. It is not 100% accurate, but close to it. These values represent the company that "owns" that IP address. For example, if someone from Microsoft corporate headquarters visited your site, you would see "Microsoft" as their organization. Unfortunately, many home users can't be identified by anything more accurate than their ISP, which is not nearly as useful. This is why there is an option in your site preferences to only show a visitor's organization if it is not an ISP. This filter looks for certain keywords in the organization's name, such as "internet", "broadband", "telecom", etc and hides the data if there's a match. This filter is not 100% accurate but enabling it helps the visitors with real organization details to stand out.
    6. Host names - Internet service provider info
    7. Maps - brings up a map of all your visitor's locations
    8. Recent Visitor's Map - plots on a map where recent visitors are from

    -------------------------

    G. Campaigns
    Explains the hows and whys on the page.

    -------------------------

    H. Goals
    Goals page explains how to use goals and how to setup. For a quick example: if you're shooting for 50 sign ups for your workshop, you can set a goal and track this.

    Also does split tests.

    -------------------------

    I. Spy
    Shows who is on your site right now. This is good for determining your IP (if you don't know it) and naming/excluding it. Also tells what they're looking at.

    -------------------------

    J. Twitter
    Explains the use for this option on the page. It's basically a way to set up a search tool to see who's talking about you on Twitter.

    -------------------------

    K. Preferences
    1. Info - gives info on the site
    2. Preferences - tells host name, nickname, mirrors, language, time zone, etc. Probably NOT something you should mess with without consulting tech support first.
    3. Dashboard - preferences including trends, line graph vs bar graph, hourly vs dailydefaults. Also, you can scroll down and drag modules around to customize how the dashboard appears on the main screen.
    4. Tracking Code - the tracking code that other folks would have to add to their site. FASO does this for you. There is no need for you to do anything with this code.
    5. IP Tags and Filters - add IPs you know, exclusion cookie
    6. Email Reports - set up reports to be mailed to you and up to 9 other people to help keep track of visitors
    7. Alerts - Set up an alert via email or Twitter Direct Message when something happensof importance on your site (such as a goal being met, a certain page visited, etc)
    8. Widgets - Customize to add to your site to show visitor info
    9. Saved Filters - any filters you've created
    10. RSS feeds - you can subscribe via RSS to have your stats info sent to your reader.

    The Dashboard (located on the main page) displays the above information in boxes. You can customize this page by going into preferences.

    Of course, you can also set the date range for information shown.


    Last Updated: 3/29/2016 5:36:52 PM


    Permalink to this article: http://faso.com/kb/?id=222


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    Q: Paypal - State Sales Tax
    How do I set up State Sales tax in Paypal?

    A: State sales tax needs to be set up in your Paypal account, rather than from the FASO side.

    In your PayPal Profile, you can setup your tax table by State and Zip Code.

    Here's how:

    1. Login to your Paypal account
    2. Click Profile
    3. Click 'My selling tools' (on the left)
    4. Under 'Selling online', to the right of 'Sale tax,' click 'Update'
    5. Click 'Add new sales tax'
    6. Click 'Zip Code' and enter your zip code and the tax rate in the boxes
    7. Click 'Continue'


    Last Updated: 10/17/2013 11:40:14 AM


    Permalink to this article: http://faso.com/kb/?id=223


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    Q: How to use Pages
    I want to create a page that does not seem to fit into one of the pre-set template pages. How can I do this?

    A: We suggest creating a page using our 'PAGES' feature. Here's how:

    -In Control Panel
    -Click 'More Categories' (left menu bar)
    -Click on 'Pages' in right column
    -Click 'Add New'
    -Add Title for the page
    -Add image(s) in the text editing screen (place cursor in text editing screen where you want image to go; click on image gallery icon (mountains & sun icon on far right); follow prompts)
    -Add text
    -Click 'Add & Save Now'

    ---------

    Add the page to your navigation bar:
    -click on Edit Navigation Bar
    -In an open category (one not being used)
    -Choose the 'page TITLE' from the drop down list - it will show toward the bottom of the list
    -Click Submit to Save changes


    Last Updated: 8/12/2015 8:58:33 PM


    Permalink to this article: http://faso.com/kb/?id=225


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    Q: Updates are not showing on my website. How do I refresh and/or clear my cache and cookies?
    I made changes to my site in my control panel. Why am I not seeing the changes on my website?

    A: The reason you may not be seeing the updates on your site is because your computer is displaying a cached (older) version of the page. This is what computers do to speed processing time, bringing the page to your screen from your computer instead of getting it from the source, the web.

    To get the current, updated page, you will need to either:
    1. refresh/reload the browser page
    2. clear your cache
    3. clear cookies

    ONE:
    Refreshing your internet browser window depends on which browser you are using. The browser is named at the top of your screen - for example, Mozilla Firefox.

    4 common browsers are Firefox, Internet Explorer, Safari and Google Chrome.

    Using Firefox as your browser, the page refresh is a blue arrow in a circle at the top of the screen that says 'Reload current page'.

    Using Internet Explorer as your browser, it is the 'Refresh' icon (a small icon next to your web address box at the top of the screen that has 2 small green arrows).

    Using Safari as your browser, the page refresh is a gray arrow in a circle at the top of the screen that says 'Stop/ Refresh'.

    Using Google Chrome as your browser, the page refresh is the circular arrow icon to the right of the back/forward buttons.

    =================================================

    TWO: To clear the cache and cookies:

    If using Mozilla Firefox:

    Open Mozilla Firefox 27.
    Click the Firefox button and then choose Options.
    [Note: If you're using the menu bar, choose Tools and then Options instead.]
    With the Options window now open, click the Privacy tab.
    In the History area, click the clear your recent history link.
    [Tip: If you don't see that link, change the Firefox will: option to Remember history. You can change it back to your custom setting when you're done.]
    In the Clear Recent History window that appears, set the Time range to clear: to Everything.
    In the list at the bottom of the window, uncheck everything except for Cache.
    Note: If you wish to clear other kinds of stored data, feel free to check the appropriate boxes. They will be cleared with the cache in the next step.
    [Tip: Don't see anything to check? Click the button next to Details.]
    Click on the Clear Now button.
    When the Clear Recent History window disappears, all of the files saved (cached) from your Internet browsing activities in Firefox will have been removed.

    Note: Clearing cookies will log you out of any sites that you are 'logged in' to.

    If using an older version of Firefox, we recommend that you update to the newest version. You can also do a web search for the version you are using adding 'clear cache' to the search query.


    =============

    If using Internet Explorer,

    click on 'Tools' from the menu bar;
    click on 'Delete browsing history';
    click on 'Delete files';
    click on 'Yes'.

    After it finishes, close your browser and reopen it. Your cache has now been cleared.

    Go to this web page for more detailed instructions on a variety of versions and operating systems:
    http://support.microsoft.com/kb/278835

    =============


    If using Safari:

    Click on Safari
    Choose Empty Cache
    Click Empty

    Clear Cookies:
    Choose Safari
    Choose Preferences
    Click Privacy tab
    Click Details
    Select one or more cookies and click Remove, or click Remove All.
    When you finish removing cookies, click Done.

    =============

    If using Google Chrome:

    Click on the wrench icon in the upper right corner of your browser window
    click History
    click Clear all browsing data
    select/check:
    Clear browsing history
    Clear download history
    Empty the cache
    Delete cookies and other site and plug-in data
    Set the drop down to 'The beginning of time'
    click Clear Browsing Data

    =============

    If you're using another browser, we suggest a web search of the name of your browser and 'clear cache'.

    Rebooting the machine may also clear the browser's cache, depending on your settings.

    NOTE: Clearing cookies will log you out of any sites that you are 'logged in' to.


    Last Updated: 3/18/2014 10:45:24 AM


    Permalink to this article: http://faso.com/kb/?id=227


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    Q: How do I Check my Personalized Email Account?
    I set up a Personalized email account but I don't know how to check my email.

    A: You have 4 options for checking your FASO email:

    a) Log in to email accounts directly at our webmail login page:
    https://webmail.fineartstudioonline.com

    b) Login to your FASO control panel, click the Email envelope icon in the upper row, and then click to login to your email account (remember, password may be different from your control panel login password)

    c) You can set up your computer or mobile device to send and receive email, using this page:
    http://my.faso.com/mail/help

    d) FORWARD email to another email address you own (such as a Gmail or Yahoo address):

    1. Login to Control Panel
    2. Click the envelope 'Email' icon - upper row of icons
    3. To the right of your email address, click 'Log In to this email account' and enter Password
    4. Click the icon in the top right that looks like 3 horizontal bars
    5. Click 'Settings'
    6. Click 'Incoming Email' (on the left)
    7. Click the 'Forwarding' tab
    8. Status: ON
    9. In the 'Forward to' box, enter your other email address (name@gmail.com for example)
    10. Check the box to 'Save a copy of forwarded email' so you have a backup
    11. Click 'Save'


    Last Updated: 6/12/2015 11:31:02 AM


    Permalink to this article: http://faso.com/kb/?id=230


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    Q: How do I Set up a Personalized Email Account
    How do I set up a personalized email account?


    A: First, in order to set up a personalized email account (yourname@yourname.com), you will need to be a paying client.

    Once you are a paying client and have a domain attached to your account, follow these steps:

    1. Log in to control panel
    2. Click the 'Email' icon in top row, for 'Your FASO Email Accounts'
    3. Click on 'Click here to set up a NEW Personalized Email Account'
    4. Click on your domain name
    5 Follow the prompts


    Last Updated: 12/5/2014 4:20:51 PM


    Permalink to this article: http://faso.com/kb/?id=231


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    Q: How can I forward my Personal Email account to my other email account?
    How can I forward my Personal Email account to my other email account?


    A: You can forward your personalized email (email that is attached to your domain name) by:

    -logging into FASO control panel
    -click on YOUR EMAIL ACCOUNTS
    -click on Log In to this email account
    -click on Settings (upper right)
    -click on Incoming Mail
    -click on the Forwarding TAB
    -turn Status to ON
    -check 'Save a copy of forwarded email' (as a backup)
    -enter address you want to forward to into the email box
    -Hit Save


    Last Updated: 6/15/2015 1:03:51 PM


    Permalink to this article: http://faso.com/kb/?id=232


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    Q: Having problem with multiple image uploader
    Why am I unable to use the multiple image uploader?

    A: The multiple image loader requires Adobe flash. If your browser does not have flash installed, you can click on the "use html uploader" link to upload your work.

    You also may need to clear your browser cache - see http://faso.com/faq.asp?#15

    If you are on a mobile device, such as an iPhone, iPad or Android phone or tablet, our uploader will automatically bypass the flash uploader (since mobile devices don't run flash) and drop you into the html uploader.


    Last Updated: 5/7/2015 5:27:47 PM


    Permalink to this article: http://faso.com/kb/?id=233


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    Q: How do I upload images of my paintings using my iPad, iPhone or iPod Touch?
    How do I upload images of my paintings using my iPad, iPhone or iPod touch?

    A: iPads running iOS 5.0 or earlier, do not support 'in browser' uploads. It is a limitation of earlier iOS versions.

    If you are running iOS 5 or earlier, you will have to use the FASO app discussed below to upload your images. If you are running iOS 6 or later, you CAN upload images using the regular FASO uploader (in your browser) on the FASO website.

    You can run the FASO App and upload your images.

    Visit the App Store to obtain the free FASO app:
    http://itunes.apple.com/us/app/faso/id527927442?mt=8

    For more info, please see:
    http://faso.com/blog/43271/iphone-app-screenshots


    Last Updated: 3/4/2016 7:03:16 PM


    Permalink to this article: http://faso.com/kb/?id=237


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    Q: I cannot edit text using my iPad or iPhone.
    How can I edit my text in a text screen on my iPad or iPhone? I used to be able to do this. What changed?

    A: The issue with 'editing' your website is not a result of any updates to our software, but the limitations of editing on mobile devices and something that updated with iOS.

    The iPhone, iPad and other mobile browsers are stripped down and don't do rich text editing well. We do not know what the long-term solution is yet. It's a problem with all mobile devices for all applications.

    WYSIWYGs are seriously lacking on Mobile Safari across the board, due to a lack of features in the browser.

    Mobile Safari's HTML 5 implementation doesn't support the content editable attribute, so the majority of the better WYSIWYG rich text editors (TinyMCE, FCKEditor, YUI's RTE) are disabled on the iPad and other iOS devices for now.


    Last Updated: 10/24/2014 4:50:13 PM


    Permalink to this article: http://faso.com/kb/?id=239


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    Q: Integrate your FASO website with Facebook
    How do I integrate my website account with my Facebook account?

    A: FASO's FB integration allows you to do a number of things.

    The various options are explained to some degree when you click on the Facebook Integration link in the far left column of your control panel.

    For more clarification of each:

    1. Click here to connect your FASO account to your Facebook account

    If you do this you are just connecting your personal page to your FASO site which simply allows you to track and see Facebook activity you have with other FASO sites - other accounts that you liked that are linked to FASO as well as paintings you have liked.

    This is not so much a marketing tool as it is a place to see your FASO facebook activity.

    ---------------

    2. Install the FASO ArtistEdge Newsletter Application on the following Facebook profiles or pages.

    This feature allows you to have a sign-up for your email newsletter onto your FB page. It only works with Fan pages, not your personal page.

    ---------------

    3. How to Activate Facebook Like Buttons on All Your Artworks

    From your Control Panel:
    Click on Artwork Portfolio
    Click on 'Edit the Works Display'
    Click on 'Options for Enhanced Templates'
    Use Facebook Like Buttons on Works - Click Yes
    Save Changes


    This feature will allow you to have Facebook Like buttons on your paintings - so your visitors can 'Like' your paintings. When they Like a painting, it will show up on their FB wall.

    The benefit of this 'Social Plug-in' is as follows:

    When the Like button is enabled on your site, and a Facebook user visits your site and clicks on it, a link to your page gets added to their activity stream. Suddenly, all of their friends can see that link, click on it and be led directly to your page.

    When that second person arrives, the Like button is personalized for them. It shows which of their friends have already clicked it, and when they click on it, a link to your page gets added to their stream.

    You can turn the Facebook Like button off the same way that you turn it on (just select No).

    ---------------

    4. How to add custom Facebook code (badges, like buttons, etc)
    This allows you to 'get' buttons from Facebook and add them to your site - you can add them on any page that contains a text editing screen.

    ---------------

    5. How to import your FASO blog to Facebook

    If you decide to use a blog you can add the blog to Facebook using this option.

    There are 3 ways to share your blog.

    (a) when you post the blog, just say yes when you get to the screen that asks if you wish to share on FB

    (b) go to Blog in the control panel. There is a list of all your blog posts. To the far right of each post is a link that says "Share on Facebook". It gives you the option to share on your profile or you can select your page. When you select the page, it will share on both the profile and page.

    You can easily share older blog posts by using this, if you want.

    (c) From the live blog, click on Comments on the post. You will see options to share on FB, Twitter, etc.


    Last Updated: 8/4/2015 4:52:16 PM


    Permalink to this article: http://faso.com/kb/?id=240


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    Q: How do I add Social Media buttons to my site?
    How do I add Social Media buttons to my site?

    A: Supported networks are facebook, twitter, pinterest, linkedin, google+, Instagram, Daily Paintworks and an rss feed.

    To add social media buttons:
    1. Click on Social Media icon on your toolbar

    2. Enter your profile url for the Social Media you wish to make public on your site:

    Facebook Profile URL
    Twitter Profile URL
    Pinterest Profile URL
    Google Plus Profile URL
    LinkedIn Profile URL
    Instagram Profile URL
    Daily Paintworks URL
    Main RSS URL

    3. Be sure "yes" is checked next to "Show Icon" for the appropriate network.

    4. Save Changes


    Last Updated: 9/17/2015 3:20:40 PM


    Permalink to this article: http://faso.com/kb/?id=241


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    Q: How do I add Facebook LIKE buttons to my artwork?
    How do I add Facebook LIKE buttons to my artwork?

    A: 1. Login to your FASO Account

    2. Click "Social" on the toolbar

    3. Click "Add a Social Sharing Bar to your artwork pages"

    4. Next to "Use Social Sharing Bar On Artworks", select "Yes"

    5. Leave the Button style as "Icon only"

    6. Save Changes

    On your website, you should now see the following share buttons next to your artworks:

    Pinterest (Pin it)
    Twitter (Tweet)
    Facebook (Share)
    Facebook (Like)
    Facebook (Send)


    We recommend using all these buttons, but, if for some reason, you only want the facebook like button, you can add the following to your custom css:

    .faso-social-sharing-bar-pinterest-pinit {display:none;}
    .faso-social-sharing-bar-twitter-tweet {display:none;}
    .faso-social-sharing-bar-facebook-share {display:none;}


    THE OLD METHOD OF DOING THIS (BELOW) IS BEING DISCONTINUED, PLEASE USE THE
    METHOD OUTLINED ABOVE:

    From Control Panel
    click on Artwork Portfolio
    click on 'Edit the works display' (left)
    click on 'Options for Enhanced Templates' (top)
    for 'Use Facebook Like Buttons on Works', select YES
    Save Changes

    NOTE: You need to be using an a Generation 2 or higher template.


    Last Updated: 11/21/2013 8:09:38 AM


    Permalink to this article: http://faso.com/kb/?id=242


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    Q: How to Edit the Automatic Message for new Subscribers
    Can I edit the message that goes out to new email newsletter subscribers?

    A: You can personalize the message that your newsletter subscribers receive when they first sign up. Some artists say thank you, assure people their email address will not be shared, etc.

    To customize yours:

    1. Log into your control panel
    2. Click the dragonfly 'Newsletter' icon in upper row
    3. Login to newsletter system
    4. Click 'Settings' - left column
    5. Click 'Confirmation email message for all new subscribers'
    6. Edit text in the text box
    7. click 'Save Changes'

    NOTE:
    An unsubscribe link, as required by law, is added at the bottom of your message. This allows people to opt out if they were added by mistake.


    Last Updated: 5/29/2015 5:34:58 PM


    Permalink to this article: http://faso.com/kb/?id=243


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    Q: How do I change the order of Books on my site?
    How do I change the order of Books on my site?

    A: 1. Login to Control Panel
    2. Edit Categories
    3. Books
    4. Edit a Book
    5. Open ecommerce settings
    6. Put a number in the "display order" field

    The books will sort on your site based on the numbers you put in the display order field for each book.


    Last Updated: 5/26/2014 5:43:44 PM


    Permalink to this article: http://faso.com/kb/?id=244


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    Q: Why aren't my stats showing any data?
    Why aren't my stats showing any data?

    A: This can happen if you change or add a website address. If your site is artistname.com and you change or add a new domain of artistnamefineart.com, visits to artistnamefineart.com might not be recorded by FASO stats. Our systems do monitor for changes like this, but in rare cases a new domain could slip by. To fix the situation, ask FASO support to make sure artistnamefineart.com is added to your "mirrors".

    "Mirrors" is a list that we maintain of all domains that are allowed to update your site's stats. If you recently upgraded or downgraded your account, you might also need to update your mirrors due to different features on the way the different accounts handle domain names.


    Last Updated: 12/10/2013 2:35:39 PM


    Permalink to this article: http://faso.com/kb/?id=245


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    Q: How do I set up my desktop email program to use FASO Mail?
    How do I set up my desktop email program to use FASO Mail?

    A: Here is a handy tool that will walk you through how to set up your FASO Mail account with your favorite desktop program or mobile device:

    http://my.faso.com/mail/help


    Last Updated: 10/9/2014 10:47:33 AM


    Permalink to this article: http://faso.com/kb/?id=247


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    Q: How do I use FASO Mail with my mobile device?
    How do I use FASO Mail with my mobile device?

    A: Here is a handy tool that will walk you through how to set up your FASO Mail account with your favorite desktop program or mobile device:

    http://my.faso.com/mail/help


    Last Updated: 5/19/2016 5:24:15 PM


    Permalink to this article: http://faso.com/kb/?id=248


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    Q: What Ports and Servers do I use when setting up FASO Mail?
    What Ports and Servers do I use when setting up FASO Mail?

    A: We use the same ports and server names no matter what your domain name is. The answer depends on if you are using SSL secure connections or not, and also whether you are using IMAP or POP to check your mail.

    Here is a page that displays the different ports and servers you use in each case:

    http://my.faso.com/mail/help/ports

    Of course if you're just using the webmail interface you don't need to worry about this stuff.


    Last Updated: 10/6/2015 12:24:27 PM


    Permalink to this article: http://faso.com/kb/?id=249


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    Q: Text appearance problems
    Why doesn't text on a page appear properly?

    A: If you're having trouble with fonts appearing properly on a page, it may help to start from scratch by cleaning the HTML tags.

    When editing your Page, click on the 'Full Screen Mode for ...' button (below the text edit area), which will take you to the Full Screen Editor. Then,

    1. Click the 'More Editing Options' icon (the last icon on the right).
    2. Click the 'Clean All HTML Tags' icon (3rd from the right in the second row of icons). This will remove all HTML tags (as well as spacing and any images that are on the page).
    3. You can then make font size, family, and color changes by using the editing icons. You will also need to add spacing to your page text and re-insert images on the page.


    Last Updated: 12/8/2014 1:51:49 PM


    Permalink to this article: http://faso.com/kb/?id=254


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    Q: How to I add a Buy Now button with multiple choices?
    I want to sell prints and greeting cards of my art. How to I add a Buy Now button with multiple choices?

    A: Here is the 'TUTORIAL' on how to set up a 'cart' in PayPal - to allow for purchasing of an item that has multiple choices (i.e. different print sizes, framed or unframed, prints and greeting cards).

    --------------

    1. Log into Paypal.

    2. click on the tab, Merchant Services.

    3. By clicking on either the icon, or the links below 'Create Buttons', you can begin to create the button.

    (try clicking on 'Add to Cart Button' icon.)

    4. Fill in requested info:

    From here on, it's pretty much fill in the blanks. But what's key is this:

    Under 'Item name' you need to put in the name of the individual work of art. (This is the one field that absolutely changes for each button created for each piece of artwork.)

    The next key bit of design comes at the Customize Button area. By selecting 'Add drop down menu with price/option' you can add three (or more, as a 'add fourth' option pops up).

    Also, key here is that by clicking on 'Customize Appearance' you can select from two sizes of buttons - a large button or a small button. (In this instance, the 'button' refers exactly to the orange(ish) oval click button - that has the words 'Add to Cart' on it.)

    You can add shipping fees to your overall item fee (which is entered above in '....price/option').

    Skip Step 2, if you do not need PayPal to track inventory.

    Step 3:
    Options of quantities would be up to the user.

    For special instructions, add something like, 'Email address for jpeg', and select 'yes' for shipping address.

    Add the address of your FASO portfolio page in the next two blocks - so that once they check out of PayPal, it takes them back to your website.

    The final step in this creating process is to click on 'Create Button'.

    The following screen appears after clicking on 'Create Button'.

    The user should click on the 'Select Code' button, then hit 'ctrl/C' (or whatever your 'copy' choice is).

    Then, you should go into the description of the art piece in FASO (comment box in text editing screen) and paste the code into the description comment box. This is the box at the bottom of the text editing page where the client puts in all the art work info after uploading an image.

    Make sure you click on the HTML button at the bottom of the text box area before pasting in the html code.

    You can add descriptive text about each image first, then a blurb about 'if you would like to purchase this image....' then copy and pasted the button html code into the box (in the HTML view).

    Time consuming, but perhaps less so than creating a purchase page at another site or creating multiple collections for prints on paper or canvas!

    This if very important!
    In the final image above, where it says 'Create similar button' - if the user clicks on that, all the info from the process above is saved and the only thing that needs to be changed is the Item name, which is in Step one. Then by clicking 'create button' a new button is made for the next item and the user is to copy the code from the step 3 window and paste it into the FASO item description block. This method lasts as long as the work session, i.e., once you log off, all the info is lost and the next time, you have to start from scratch again. So, it's best to have a couple of hours to devote to making buttons when someone decides on this mode!


    Last Updated: 10/3/2013 9:41:52 AM


    Permalink to this article: http://faso.com/kb/?id=258


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    Q: Sending Newsletters with original (non-Artful Mail) system
    How to I create and send my newsletter using the original software(not Artful Mail)?

    A: Here are the Basic Instructions for creating an Email Newsletter, if you are not using our new Artful Mail software:

    1. log into control panel
    2. click on Dragonfly icon - top row
    3. click on 'Click Here to login to the Email Newsletter System.'

    -- If Artful Mail is enabled, you will see the Artful Mail dragonfly logo at top left column in newsletter software. In this case, refer to our FAQ at this page:
    http://faso.com/kb/?id=442

    4. click on blue 'New Newsletter' button
    5. click on one of the following choices:
    a. Start a New Newsletter from a FASO template
    This option works best because we've tested the layouts in different email programs.
    NOTE: this option is in Beta (testing)
    b. Start a completely blank newsletter
    c. Start a Newsletter by replicating a previous newsletter
    This option makes it easy to create a newsletter that looks similar to a past one.
    NOTE: remember to change TITLE/Subject Line!

    If Artful Mail is not enabled, you will choose from 2 options:
    a. Start a completely blank newsletter
    b. Start a Newsletter by replicating a previous newsletter
    This option makes it easy to create a newsletter that looks similar to a past one.
    NOTE: remember to change TITLE/Subject Line!

    6. start building newsletter
    a. type in subject (title)
    b. add the text portion of the newsletter (you can either add text directly into the text box or create in another program like notepad or wordpad and past into the text area.)
    c. add image(s):
    -Place your cursor in the text editing screen where you wish to place the image
    -Click on 'Insert Image' icon in small tool bar (top edge of text box - a mountain & sun icon - on the far right)

    -A window will pop up with three ways to add an image:
    * Add a New Image from Your Computer
    * Use an Image that you've already uploaded
    * Use an Image from the another Website

    -click on your preference
    -Choose your image
    -click 'Insert Image' or 'Insert Image (Original Size)'-Click Save Changes

    'Insert Image': the image will show as a medium sized-image - 300 pixels in largest dimension.
    'Insert Image (Original Size)': the image will show as large as the original image you uploaded.

    7. Click Add & Save Now button (top and/or bottom of screen)

    NOTE: We recommend Savings Changes on a regular basis as you create the newsletter.

    When you click Add & Save Now you are taken to another page where you will see the following choices.

    1. Continue Editing this Newsletter
    2. Go Back to Drafts
    3. Send a Test of This Newsletter
    (You will be able to send to your subscribers after sending the test)

    If you click on 1. 'Continue Editing this Newsletter' you are taken back to the newsletter you were just working on. You can then add more info and click on SAVE at the bottom of the page.

    If you click on '2. 'Go Back to Drafts' you will see a list of newsletters you have created but not sent. They are saved as DRAFTS. You have 3 choices: Edit | Delete | Send Newsletter

    If you click on 3. 'Send a Test of This Newsletter', the next screen will show the following:

    Test Mailer Sent

    Send this newsletter now BUTTON
    Continue Editing this Newsletter
    Go Back to Drafts
    Send another test of This Newsletter


    Last Updated: 10/30/2015 8:53:04 PM


    Permalink to this article: http://faso.com/kb/?id=260


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    Q: If I need special assistance with my site, can you help me?
    I have formatted some pages and need some help with the formatting. Can you help me?

    A: We have a limited number of custom designers on staff that are always happy to assist you in cleaning up code on a page that you have formatted.

    Perhaps you:
    1. used a table for control over images and text
    OR
    2. copied and pasted text into a text box from another source
    ...and now you need our help to clean up the HTML code of the page.

    If the project can be done quickly and easily, we will make corrections for you with no fee.

    If the project is quite involved and time consuming, we may need to charge you our custom fee of $50 per hour, minimum charge is $20. Custom work can take 10 -14 days to schedule and complete.

    We will have you approve any charge before we proceed.

    Please see this FAQ for detailed info about our Custom Work Policy:
    http://faso.com/kb/?id=465


    Last Updated: 6/6/2016 10:34:26 AM


    Permalink to this article: http://faso.com/kb/?id=261


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    Q: Internet Explorer 10 May Not Save Large Text Areas
    Some FASO members have reported that when they type in a large area of text that it doesn't save when using Internet Explorer 10.

    A: IE 10 has, as is usual for a new version of Internet Explorer, broken things.

    It appears that IE sometimes thinks a page is "broken" or is designed for "older" browsers. Our text editor appears to not work with IE 10 in this situation unless IE is put into something called "Compatibility View".

    We have added code in our control panel to force IE into compatibility view and this should fix the issue. But if anyone experiences it this issue, they can try manually enabling compatibility view. It can be enabled by clicking the little broken page icon in the address bar (which should turn blue when enabled).

    If the broken page icon doesn't appear, then IE has detected no issues.

    The "real" solution is of course to use Chrome or Firefox - those two browsers tend to be the fastest, most secure and most forgiving.


    Last Updated: 12/10/2013 2:34:21 PM


    Permalink to this article: http://faso.com/kb/?id=262


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    Q: How To Add an icon to Link to Your Pinterest Profile
    How To Add an icon to Link to Your Pinterest Profile

    A: 1. Login to Your FASO Control Panel

    2. Click the "Social" icon on your toolbar

    3. Add the URL to your Pinterest profile in the "Pinterest Profile URL" Field

    4. Make Sure "Show Pinterest Icon" is set to "Yes"

    5. Save Your Changes


    MORE ON THIS TOPIC: http://faso.com/blog/61163/social-media-button-urls-pinterest


    Last Updated: 2/12/2014 7:50:52 PM


    Permalink to this article: http://faso.com/kb/?id=263


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    Q: Tumblr Social Profile Icons
    Are we planning to support Tumblr with our social profile icons? (We currently support Facebook, Twitter, Pinterest, Google+, LinkedIn, Instagram and Daily Paintworks).

    A: UPDATE 9/25/2013

    Tubmlr support was launched today (9/25/2013) and is now available to all FASO customers!

    Yes. We do plan to add Tumblr support. Our developers are a bit backed up with other development issues but it is on the short roadmap and should be implemented by early fall or (hopefully) earlier.


    Last Updated: 12/4/2013 4:24:27 PM


    Permalink to this article: http://faso.com/kb/?id=264


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    Q: Generation 2 Templates SOMETIMES have issues with Mobile View
    Some users have reported issue when viewing their websites on mobile devices. Upgrade to a Gen 3 Template.

    A: UPDATE 6/21/2013 - This issue has now been corrected even on Generation 2 templates. If you experience any issues similar to this, please let us know.


    Our Generation 2 templates in some instances can have an issue with the Mobile view.

    The issue is usually related to site colors. Sometimes (but not always) the mobile view (which should be basically black text on a white background) seems to randomly get colors from the desktop view. This issue should be solved with Generation 3 templates.

    We are continuing to work on and improve support for Generation 2 templates, but our long term fix will be to re-create the designs of our Gen2 templates as Gen3 templates. So eventually, that will be the solution. If you experience this issue there are two current workarounds.

    1. Change your template to a Generation 3. This should correct the issue.

    2. Disable the mobile view and serve the full desktop site to smart phones.


    WORKAROUND 1: How to move to a Generation 3 template.

    The Generation 3 templates:
    Slate Orange (Enhanced)
    Slate Custom (Enhanced)
    Evoke (Enhanced) [Beta]
    Gotham (Enhanced) [Beta]
    are implemented differently (desktop mode and mobile mode are completely separated).

    Generation 2 templates:
    Simplicity (Enhanced)
    Right Navigation (Enhanced)
    Left Navigation (Enhanced)
    Top Nav Classic (Enhanced)
    Devonshire (Enhanced)
    Whitesmoke (Enhanced)
    Classic and Clean (Enhanced)
    have some shared code for mobile/desktop which causes issues.

    To move to a Generation 3 template:
    Control panel
    Click on Design Icon (top row)
    Click on 'Change Your Site's Template'
    Choose 3rd generation (Generation shows below each style)
    Click on 'Use this template design on your site' button

    ------------------

    WORKAROUND #2: How to disable the mobile site on your account:
    (if moving to Gen 3 is not feasible at this time) is to disable the mobile site and just have it always serve the Regular site. This will create a need to zoom on the phone.

    To disable mobile view:
    Control panel
    click on Design icon
    click Advanced (top right corner)
    click Mobile Site Options
    for Disallow Mobile Site, select Yes
    Save


    Last Updated: 11/24/2014 3:10:04 PM


    Permalink to this article: http://faso.com/kb/?id=265


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    Q: How to Make Sure your art is in the FASO Daily Art Show
    How to Make Sure your art is in the FASO Daily Art Show

    A: The FASO Daily Art Show is a daily show of art uploaded the previous day: http://dailyartshow.faso.com

    Here are some details about it: http://faso.com/daily

    There are some details that you must be sure to include about your artwork to be sure it is included in the FASO Daily Art Show.

    Your piece must be uploaded prior to midnight central time to be in the following day's art show, otherwise it will push another day forward.

    Example:
    An artwork uploaded at 11:30 PM Central Time on January 1st will appear in January 2nd's art show.

    However, an artwork uploaded at 11:30 PM Western Time (1:30 Central) will appear in January 3rd's art show. That is because, in the view of our web servers, it was really uploaded on January 2nd in the Central Time Zone.

    NOTE: Images are arranged in the DAS image on a first come first serve. The earlier the image is uploaded, the higher up it is in the DAS. Example, an image uploaded at 12:01am CT January 1st will appear at the top left of the DAS image on January 3rd. An image uploaded at 11:59pm CT, January 2nd, will appear on the bottom row in the DAS image on January 3rd.

    ------------------

    ALSO, your uploaded piece MUST contain some vital information to "verify" that it is in fact, artwork.

    If you upload a group of artworks, the FASO will select the most recent one uploaded. That means it's important to make sure the most recent artwork you've uploaded has all the details listed below. The most recent piece is pictured at the very top of your art portfolio in your faso control panel.

    Bottom Line: You need to include (in addition to the title of the work) at least one of the following: the medium, the size of the artwork, the collection on your site, or the price. Preferably as many of them as possible.

    The more information we can display to Daily Art Show viewers the better.


    Why we require this information:

    When we first launched the Daily Art Show, any image uploaded to someone's art portfolio was considered a "piece of art." However, we started to notice lots of photos of people's studio, their pets, their kids, their vacation photographs etc were appearing in the Daily Art Show. Many people upload ALL of their images to their art portfolio, even though it's pretty simple to keep the art in the portfolio and the non-art images out of the portfolio. So, we had to figure out a way to limit the Daily Art Show to real pieces of art.

    Then we noticed that nobody ever adds a "medium", "size" or "price" to their vacation photographs. So we changed the algorithm that calculates the Daily Art Show to require at least one of those pieces of information [1]. We figured that most artists, if they want to show and sell their art, would want their prospective buyers to know the medium, size and price of their art work.

    It's worked very well, so, be sure you include that information on any pieces you want the system to consider for the Daily Art Show.

    Sharing Art Enriches Life!


    -------

    [1] The algorithm may change again in the future as needs evolve, the best bet is to include as much information as possible. Preferably all of them: Title, Medium, Size and Price.


    MORE ON THIS TOPIC: http://faso.com/blog/50356/requirements-to-appear-in-the-faso-daily-art-show


    Last Updated: 10/12/2015 4:42:39 PM


    Permalink to this article: http://faso.com/kb/?id=268


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    Q: RSS Follow this Blog link shows a bunch of code
    When I click on the RSS "Follow this Blog" link all I see is a bunch of code.

    A: This is NORMAL. An RSS feed IS a bunch of code.

    Sometimes you'll get options to "subscribe" in one browser and just see code in another browser. This is because different browsers handle RSS feeds differently. It also depends greatly on if you have any feed reading extensions installed in your browser.

    The only time the "bunch of code" is a "problem" is if the RSS feed URL has been entered into a feed reader and the feed reader is indicating it is an invalid RSS feed.

    Think about it this way. An email message also will look like a "bunch of code" when viewed in a web browser. But it looks like normal email when viewed in an email reader or app.


    Last Updated: 11/6/2014 9:58:41 AM


    Permalink to this article: http://faso.com/kb/?id=270


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    Q: Problems sending email (SMTP)
    There is an issue which mostly affects iOS, Mac Mail and thunderbird when they attempt to use an older encryption technology called CRAM-MD5.

    Sending mail from a FASO Mail account using SMPT will likely fail when CRAM-MD5 is used. (especially on those three listed platforms)

    A: The general solution is to use SSL OR TLS encryption in your mail clients NOT CRAM-MD5.

    Here are links to the specific instructions for the most commonly affected mail clients:

    MAC Mail:
    http://www.rackspace.com/knowledge_center/article/updating-password-authentication-method-on-mac-mail

    iOS Mail (iPhone, iPod, iPad):
    http://www.rackspace.com/knowledge_center/article/updating-password-authentication-method-on-your-ios-device

    Thunderbird:
    http://www.rackspace.com/knowledge_center/article/updating-password-authentication-method-on-thunderbird




    Last Updated: 1/21/2015 5:59:13 PM


    Permalink to this article: http://faso.com/kb/?id=271


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    Q: Social Media Button on Blog Missing with Island Life Palette
    Issue: Your social media buttons on your blog are missing when using the Island Life color palette.

    A: If this issue affects your site, simply re-apply the Island life color palette. Early versions of the palette sometimes had an issue applying the button colors but that his since been solved.

    To reapply:

    Control Panel -> Site Design Center -> Color Palettes -> Click on Island Life -> Save Changes


    Last Updated: 1/23/2014 4:12:33 PM


    Permalink to this article: http://faso.com/kb/?id=272


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    Q: How to add or remove your name from the FASO Artist Directory
    This article explains how to add or remove your name from the FASO Artist Directory

    A: 1. Login to your FASO Account

    2. Click "Marketing Center"

    3. Click "FASO Artist Directory"

    4. Next to "List Me in the FASO Artist Directory", select "Y" or "N"


    Last Updated: 2/7/2014 3:44:50 PM


    Permalink to this article: http://faso.com/kb/?id=273


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    Q: How to Exclude Your Art from the FASO Daily Art Show
    This article explains how you may, if you wish, exclude your new art from being picked up and shown in the FASO Daily Art Show at http://dailyartshow.faso.com

    We include your art by default as a way to assist in putting your art in front of more people.

    A: 1. Login to your FASO Account

    2. Click "Marketing Center"

    3. Click "Your FASO Daily Art Show Settings"

    4. Next to "Exclude My New Art from the FASO Daily Art Show" select "Y" if you wish to EXCLUDE your art. (meaning we won't show it)


    Last Updated: 10/3/2013 9:41:40 AM


    Permalink to this article: http://faso.com/kb/?id=274


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    Q: What if another artist's work is a copy or extremely similar to one of mine?
    What if another artist's work is a copy of mine?

    A: If another artist appears to have created a very similar work to one of yours (or worse, is using your images or making exact copies), that can be frustrating. As to whether or not that violates a copyright is not something FASO can legally decide.

    One option, that sometimes works is for the artist who feels their artwork has been copied, to directly contact the other artist. These things are often honest misunderstandings or ignorance of what is acceptable, and the artist who's work is similar often will respect the orignal artist's wishes and remove the similar content if asked directly.

    Regarding FASO removing the content: we can only legally remove content if it is a valid violation of the DMCA. If an artist wishes to file a DMCA Takedown request with us we have the information and procedures that must be followed by law here: http://faso.com/dmca

    If we receive a valid take down request and remove the alleged infringing content, the artist who's content has been removed has the right under the DMCA to file a counter-notice and have the content re-instated (if they feel it was removed by mistake or misidendification).

    In that case, where FASO has received a valid takedown request and a valid counter-notice FASO has, at that point, done all we can legally do and further disputes would have to be settled directly between the two parties without FASO involvement.




    Last Updated: 4/15/2014 1:00:03 PM


    Permalink to this article: http://faso.com/kb/?id=275


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    Q: FASO Webmail Not Compatible with IE 10
    FASO Webmail Not Compatible with Internet Explorer 10

    A: Our provider, Rackspace, has not finished the programming to make the FASO webmail system compatible with IE 10. It works great with recent versions of Chrome, Firefox and Safari.

    Their programmers are working on the necessary upgrades to make it work with IE10


    Last Updated: 8/3/2013 10:30:33 AM


    Permalink to this article: http://faso.com/kb/?id=277


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    Q: Can I change my site's colors?
    Can I change my site's colors?

    A: Yes, of course. We have many color palettes to choose from (and we add more all the time).

    1. login to control panel
    2. click Design icon - upper right
    3. click Color Palette - blue button

    You will now see up top: FASO Color Palettes | Your Color Palettes | Create New Color Palette

    FASO Color Palettes is the page you are on, showing the pre-made color palettes that we offer at this time; more are released regularly - as of early 2016, there were over 80!

    When you click on one of the color palettes a preview page will show on the right.

    4. click - Use this color palette on your site-> to select a palette

    You can edit the individual elements if you want changes, once the color palette is applied.

    -----------------------
    PLEASE NOTE: Not all templates use every element. If you have difficulty changing the color of a particular element, let us know. We may be able to do it for you by adding CSS code to your control panel.
    -----------------------

    You can also make your own color palette, by clicking -Clone- under a FASO palette. That will drop you into a visual editor where you can preview different changes and save them until you are ready to apply them to your site.


    Last Updated: 5/31/2016 1:16:28 PM


    Permalink to this article: http://faso.com/kb/?id=279


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    Q: Devonshire Template (Generation 2) Uses Line Color For Site Heading
    Devonshire Template (Generation 2) Uses Line Color For Site Heading

    A: Due to legacy reasons our Generation 2 Template, Devonshire uses the variable called "content.line" for the site heading area.

    If you use one of our new style color palettes and the heading area disappears, make sure your content.line color does not match your page.background color.

    This is known to be a problem on the palette "Let the Eat Cake" but may have similar issues with other palettes.

    Changing the line color is the workaround for Generation 2 templates.

    Our planned permanent fix is a Generation 3 version of Devonshire.


    Last Updated: 8/6/2013 10:50:52 AM


    Permalink to this article: http://faso.com/kb/?id=280


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    Q: How to redirect all your domains to your main domain
    How to redirect all your domains to your main domain

    A: Your FASO Site will work with as many domains as you set up to work with it.

    Let's say you register 3 domains and point the all to your FASO site:

    artistname.com
    artistnameart.com
    artistnamefineart.com
    yourfasousername.fineartstudioonline.com

    Once you set up the above scenario, each of those domains (and the fineartstudioonline.com subdomain) will all display your site.

    So people would be able to see your art portfolio at ALL of the following urls:

    artistname.com/works
    artistnameart.com/works
    artistnamefineart.com/works
    yourfasousername.fineartstudioonline.com/works


    You may decide for simplicity and/or for SEO (Search Engine Optimization) reasons that you want to do a permanent redirect (also known as a "301 redirect") from most of those domains to the one "official" or "canonical" domain.

    Let's say that you pick "artistname.com" as you "Main Domain". (The main domain will be the one shown at the top of the home page of your control panel)

    Here's how your set up the permanent redirect to artistname.com:

    1. Login to your FASO Account

    2. In the upper right, drop down the menu

    3. Click "Account Settings"

    4. Click "Advanced Odds and Ends"

    5. Next to "Force Single Domain" select "Yes"

    6. Save your changes.


    Once you make this change all URLs on your site will do a permanent 301 redirect to the matching URL on you main domain (artistname.com in our example).

    So if someone visits http://yourfasousername.fineartstudioonline.com/works

    The browser will instantly redirect that url to http://artistname.com/works

    This is a recommended SEO practice as it tells Google and other search engines where your one, "official" version of your content is.

    ****
    Related, you may notice we don't show a "www.artistname.com", but only "artistname.com". If someone visits http://www.artistname.com FASO will 301 redirect to http://artistname.com. The "www" redirect is a standard feature of FASO and you don't have to do anything to enable it. It serves a similar purpose to tell search engines where your "offical" site is. We chose to make the "non-www" urls the official urls as they are shorter, "prettier" and less typing in the fast paced mobile age. (you'll notice many services like twitter do the same thing. Try to visit "http://www.twitter.com/yourprofile" It will redirect to "http://twitter.com/yourprofile" (without the "www").


    Last Updated: 2/17/2014 3:09:04 PM


    Permalink to this article: http://faso.com/kb/?id=283


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    Q: Artful Mail does not function well for Internet Explorer users
    I am having trouble using Artful Mail. I use Internet Explorer as my browser.

    A: If you use Internet Explorer as your browser and wish to use Artful Mail for a newsletter, when you login to the newsletter software,
    click on New Newsletter,
    you will see this message:

    ArtfulMail BETA does not support Internet Explorer at this time

    Please try again with Firefox, Chrome or Safari.

    If you wish to proceed with Internet Explorer, click the link below.
    Just be aware things may not work as intended.
    Proceed

    ------------

    If you choose to proceed, you may find that when you type in text, your text will NOT save. That is only one problem you may experience.

    Our apologies but we cannot correct usability issues with Internet Explorer.

    We highly recommend using any browser other than Internet Explorer when using our interactive software. Mozilla Firefox is a favorite here at FASO and very easy to use.


    Last Updated: 8/8/2013 4:48:55 PM


    Permalink to this article: http://faso.com/kb/?id=284


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    Q: Replaced Image Not Showing on Live Website
    I replaced an image on my website with a better quality image of the same painting but the old, inferior quality photo is still displayed. How do I correct this?

    A: Due to the way images are served, it may some take time for a replaced image to show correctly on all pages of the Internet where the image is displayed.

    We use a CDN - "Content Delivery Network." A content delivery network makes copies of the content (in this case images) and saves them on servers all around the country (and world). These are extremely fast servers and serve the images really fast.

    Since the CDN makes a COPY of the image, it will not have the latest copy when the content changes.

    Changing the CDN Version adds an extra url parameter to images to "bust" the old images cached by the CDN. In most cases, changing the CDN version will cause all images on the site to reload fresh. This is useful in cases where watermarks or replaced images are not updating properly.

    Here's how:
    from FASO control panel
    click Gear icon (upper right corner)
    select Account Settings
    click Other Advanced Odds and Ends
    scroll down
    for CDN Version, change value***
    Save

    If you have a Free Account (not a website plan), you can change the CDN Number on one image, as follows:
    from FASO control panel
    click Artwork icon (top row)
    edit the image
    scroll down
    click 'Show EcommerceSettingsForFutureUse'
    for CDN Version, change value***
    Save

    ***The value in the CDN version field doesn't matter at all. The only thing that matters is that a new value is used. We usually base the value on the the date. But that is not a requirement.


    Last Updated: 9/19/2015 2:36:56 PM


    Permalink to this article: http://faso.com/kb/?id=285


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    Q: FASO App has issues on iOS7
    FASO App has issues on iOS7.

    *** We are currently working on a new release of the app to correct this issues. ***

    A: The FASO app has three known issues on iOS7:

    UPDATE - A new version of the app was released in late 2013 which corrects these issues. Upgrade to the latest version of the FASO app in the app store to fix the issues below (v 1.1 or higher).

    1. The upload art screen looks "wonky". The app should still be usable but the screen gets a bit obscured by the status bar at the top.

    2. Viewing an individual artwork in the app usually displays the artwork image partially off the screen. The artwork may still be edited but the image does not center in the app properly (this does not affect the web site which your customers see)

    3. It is not possible to create an offline slideshow with the FASO app when using iOS7.

    We are working on fixes for all three of these issues.


    Last Updated: 9/19/2014 12:43:15 PM


    Permalink to this article: http://faso.com/kb/?id=288


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    Q: Rotated Images Don't Update in Newsletters
    I rotated an image in my "Images Other than Artwork" or in my "Artwork Portfolio" in Avaiary. The image is correct on my website but not in a newsletter.

    A: This is a known issue and has to do with the way the FASO CDN handles image caching. It is on the roadmap to correct but until that time there is a workaround. The work around is to rotate the image and then re-upload it as a NEW image and then use the new image in your newsletter.


    Last Updated: 9/30/2013 2:39:59 PM


    Permalink to this article: http://faso.com/kb/?id=290


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    Q: Can I access my site's assets with FTP?
    Can I upload or download files to my FASO site with FTP?

    A: No. FASO is a web application. Much like something like Facebook, Twitter, Tubmlr, Blogger or other hosted web applications.

    FASO sites have a lot of dynamic features beyond what can be achieved with plain old html. For this reason and for security reasons, FASO does not support direct ftp access to your site.


    Last Updated: 9/30/2013 3:59:25 PM


    Permalink to this article: http://faso.com/kb/?id=291


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    Q: How to add a Pin it button, a Tweet button and a Share button to your artworks.
    How to add a Pin it button, a Tweet button and a Share button to your artworks.

    A: How to add a Pinterest Pin it button, a Twitter Tweet button, a Facebook Share button, a Facebook Like Button, and a Facebook Send button to your artworks.

    This is a Beta feature, so be aware it may change a bit before being made generally available.

    1. Login to your FASO Account

    2. Click "Social" on the toolbar

    3. Click "Add a Social Sharing Bar to your artwork pages"

    4. Next to "Use Social Sharing Bar On Artworks", select "Yes"

    5. Leave the Button style as "Icon only" for small buttons with a simple icon representing each button. Select "Icon plus text" if you want the words "Pin it", "Tweet" and "Share" to appear next to the respective icons. [the like and send buttons load directly from Facebook's servers and always have the word "Like" and "Send"]

    6. Save Changes

    On your website, you should now see the following share buttons next to your artworks:

    Pinterest (Pin it)
    Twitter (Tweet)
    Facebook (Share)
    Facebook (Like)
    Facebook (Send)


    Last Updated: 10/28/2013 5:05:24 PM


    Permalink to this article: http://faso.com/kb/?id=292


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    Q: Gallery Plan sites do not support mobile view and generation 3 and higher templates
    Gallery Plan sites do not support mobile view and generation 3 and higher templates

    A: As we roll out these features they are rolled out and tested on the individual artist plans, which make up the majority of our customers. We do plan to port these features to the GAllery plans as the development schedule allows.

    The workaround for the mobile view issue on a gallery plan is to disable the mobile view in the Site Design Center->Advanced section. Modern smartphones can show the regular view very well, so disabling the mobile view is a realistic workaround.


    Last Updated: 9/10/2014 12:22:12 PM


    Permalink to this article: http://faso.com/kb/?id=293


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    Q: Deleting an artwork will remove it from the Daily Art Show
    Deleting an artwork will remove it from the Daily Art Show

    A: One our daily art show is created, if you delete the artwork we have chosen, it will not show in the daily art show for that day. The daily art show is created a few times a day, so if you have an alternative artwork that was uploaded that meets the requirement it will appear instead at some point (depending on when you delete the artwork).

    This can lead to a bit of confusion because if your delete is AFTER we send the newsletter, the artwork shown in our daily art show newsletter will not match the one actually shown on the website.


    Last Updated: 10/21/2013 12:31:16 PM


    Permalink to this article: http://faso.com/kb/?id=294


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    Q: How to Use SEO Meta-Tags on Your Home Page
    How to Use SEO Meta-Tags on Your Home Page

    A: Meta-keywords and meta-description do not appear visible to humans on your page, but are looked at by search engines. Be realistic about the use of meta tags. Using them will not magically dramatically increase your rankings or send you a flood of web traffic. But they can help you better explain to both Google and human searchers if your site is RELEVANT to them. This of them as a sort of "advertisement" as to what your web site is about. Do not simply stuff as many keywords as you can think of into them (as you'll see below, we recommend no more than TEN (10) keywords).


    Title tag
    Changing the title tag may affect your Google rankings
    Think of the title tag as a "headline" that "advertises" your website.
    If you leave the title tag blank, FASO will automatically use the phrase "Your Name Fine Art" as your title tag. Perhaps you paint oil paintings of whitetail deer. In that case, you may want to use a title such as "Whitetail Deer Oil Paintings by Your Name". Do not make your title tags longer than 70 characters.

    Meta Description
    Changing your description meta tag is unlikely to affect your Google rankings.
    Think of the title tag as the "copy" that "advertises" your website.
    Although the meta description will not help you rank any higher in Google, it can be useful. Google quite often uses the meta-description in the search engine results as the descriptive text to tell the user what to expect when they visit your site. So you can think of the meta-description as a way to expound upon what a visitor can expect when they visit your site. Do not make your meta description longer than 155 characters.

    Meta Keywords
    Changing your keywords meta tag is unlikely to affect your Google rankings.
    Think of the meta keywords as "topics" under which your site might be "filed".
    If you've used a blogging system before, you know that you can "tag" your posts help people find certain topics and/or to understand more what the post is about. Meta keywords are similar to tagging blog posts, except that the "tags" are for search engines instead of for humans. FASO automatically includes meta-keywords for your first name, your last name, and the word "artist". You do not need to add these terms in your keywords section. Please note that excessive use of keywords can actually hurt your potential listings in search engines. Use no more than 10 keywords total in the field below.
    If you enter additional keywords we also advise that you use those words in the visible text of your FASO site's home page.
    While the keywords will not improve your rankings, they may help Google to understand a bit more regarding the subject matter of your site. There is also some evidence that Bing does look at keywords in a very minor way to assist in ranking decisions.

    Here is Google's official position on the meta-keywords tag:
    http://googlewebmastercentral.blogspot.in/2009/09/google-does-not-use-keywords-meta-tag.html


    To change or edit these tags on your FASO website do the following:

    1. Login to your FASO Account
    2. Click the "Marketing" icon on the toolbar
    3. Click "Change your Search engine settings"
    4. Click "Edit your home page metatags"
    5. Follow the instructions.
    6. Save Changes.


    Last Updated: 11/7/2013 1:33:59 PM


    Permalink to this article: http://faso.com/kb/?id=295


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    Q: How to Add a Pinterest Pin It Button
    How to add a Pinterest Pin It Button to your artworks

    A: This is answered in the faq about our social sharing bar:

    http://faso.com/kb/?id=292


    Last Updated: 10/23/2013 8:58:37 AM


    Permalink to this article: http://faso.com/kb/?id=297


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    Q: How to add a Twitter Tweet Button to your Artworks
    How to add a Twitter Tweet Button to your Artworks

    A: This is answered in the faq about our social sharing bar:

    http://faso.com/kb/?id=292


    Last Updated: 10/23/2013 8:59:36 AM


    Permalink to this article: http://faso.com/kb/?id=298


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    Q: How to setup a managed domain plan that wants to point their domain to another web site service
    How to setup a managed domain plan that wants to point their domain to another web site service

    A: 1. They will probably provide a CNAME from the other service. For example, a hypthetical service might say to cname your domain to sites.sampleservice.com

    One you have that do this:

    1. Login to the FASO Account

    2. Click "Manage Domain Name Servers"

    3. Click "Edit" next to the domain you want to port to your external site.

    4. Next to "Cname WWW value" enter the cname from your external service (in the example above, this would be sites.sampleservice.com)
    [NOTE! sites.sampleservice.com is not a real cname, you must get the REAL one from your external service]

    5. Next to "forward to www" click "yes" . This forwards your root domain to your www subdomain which then displays the site at the CNAME.

    6. Save changes.

    Note 1 - if you have ANY questions about this - simply contact our support staff.
    Note 2 - if you have more than one domain, it's possible to run a FASO site on one and use this method to run another site with an external service.


    Last Updated: 3/29/2016 5:34:33 PM


    Permalink to this article: http://faso.com/kb/?id=299


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    Q: FASO Webmail may not work with older versions of Safari/OSX
    FASO Webmail may not work with older versions of Safari/OSX

    A: One of our customers using OSX 10.5 (Jaguar) and 4.1.3 of Safari recieved "object undefined" [ [object Event] undefined (line undefined) ] errors when logging into FASO Webmail. The issue could not be resolved. The solution (other than upgrading) in this case was to configure Mac Mail to work with FASO Mail.



    Last Updated: 11/6/2013 4:35:45 PM


    Permalink to this article: http://faso.com/kb/?id=301


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    Q: Offline Slideshow Not Accessible in FASO iOS app version 1.1
    Offline Slideshow Not Accessible in FASO iOS app version 1.1

    A: UPDATE: FASO iOS app version 1.1.1, which fixes the bug outlined below, was released on 11/15/2013 and is available in the app store. The fix is to upgrade to the latest version of the FASO app (v 1.1.1 or higher)

    -----------

    There is a bug in version 1.1 off the iOS app, which was released on 11/7/2013. If you are not logged in to the app, you will not be able to access your offline slideshows. You CAN access them once you log in (which requires you to be online, at least long enough to log in)

    The developers are working on a fix for this and we will submit to apple and expect it to be in the app store around the 20th of Nov or so.

    Sorry for the inconvenience.


    Last Updated: 3/6/2014 7:27:39 AM


    Permalink to this article: http://faso.com/kb/?id=302


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    Q: When will I recieve my award check?
    I won a cash award in the BoldBrush contest, when will I receive my award check?

    A: Generally the check will come by the 15th of the month following your award being announce. So as an example timeline:

    1. You enter the January Contest

    2. The judging is done in Early February

    3. The winners are announced on February 20th and you are one!

    4. You receive an email notification that you are a winner and are asked for 1099 info if you are a CASH winner.

    5. In early March (the month following the winner announcement) accounting and checks are done.

    6. Generally you should have your check by the 15th of this month (so March 15th in our example).

    A few notes:

    * If you don't have your check by the 15th, that usually means that are accounting is a bit behind, there is no need to worry in that case. If we notified you by email, then we know you won and will send you your check.

    * If you don't update your 1099 info by the time we process checks it could delay you receiving your award as we generally only do it once a month.

    * If you haven't received a check by the end of the month, feel free to inquire.


    Last Updated: 9/10/2015 2:34:29 PM


    Permalink to this article: http://faso.com/kb/?id=303


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    Q: How to I confirm my email so I can access my other FASO Accounts?
    How to I access my other FASO Accounts? I'm seeing a message regarding having to validate my email account.

    A: For security reasons, your email address must be confirmed before we can "join" two FASO accounts. Otherwise, in theory, someone might be able to bypass other security measures and use your email address to pretend they are you.

    To validate your email account, simply do the following:

    1. Login to the FASO account that you need to confirm the email address for.

    2. Click the down arrow in the upper right

    3. Click "Account Settings"

    4. Click "Email Accounts"

    5. Click "Resend Confirmationn Link" next to the email address you need to validate.

    6. When the confirmation email arrives, click the link.

    7. That's it.

    If you have two FASO accounts, you need to do this for both accounts.

    *******
    Note to FASO Artist Support agents: to simplify this process for custs, you may send the confirmation links from their accounts for them, so all they have to do is click them from their email accounts.


    Last Updated: 12/5/2014 12:08:09 PM


    Permalink to this article: http://faso.com/kb/?id=305


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    Q: Cosmic Chameleon Template Looks Funky on IE8
    Cosmic Chameleon Template Looks Funky on IE8

    A: IE8 is an extremely old browser with less than 5% market share (and falling). Cosmic Chameleon is a modern, responsive design. It works on all modern browsers, including IE9 and up. However, we are currently investigating if we can support IE8 on cosmic chameleon in a way that doesn't compromise the design or the experience.

    UPDATE: 12/2/2013 - We pushed a change that makes the Cosmic Chameleon Template much better on IE8. It's not *perfect* on IE8 but it is close to how it appears on more modern browsers, especially at regular desktop screen resolutions.


    Last Updated: 12/2/2013 2:18:02 PM


    Permalink to this article: http://faso.com/kb/?id=306


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    Q: My thumbnails look small and seem crowded together.
    My thumbnails look small and seem crowded together.

    A: Some of our Generation 3 templates allow you to choose 2, 3, or 4 images per row.

    For that feature to work properly, you must have "Use Variable Size Thumbnails" set to Yes in your "Edit the works display" section. Normally, when you choose a template that needs the setting in place, we automatically set it. But, if you are experiencing this issue, please make sure that the setting hasn't been changed.


    Last Updated: 3/14/2014 4:31:28 PM


    Permalink to this article: http://faso.com/kb/?id=307


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    Q: How do I Enable Double Opt-In for my Newsletter?
    How do I Enable Double Opt-In for my Newsletter?

    A: If you signed up after November 6th, 2013, your list is already double opt-in. If you signed up prior to that and are ready to enable double opt-in on your list, here are the details:

    1. Login to your FASO account

    2. CLick the "newsletters" icon

    3. Login to the newsletter system

    4. Click "Settings"

    5. Click "List name and web signup form"

    6. Next to "Enable Double Opt-In" click "Yes"

    7. Save Changes.


    Last Updated: 1/10/2014 4:22:31 PM


    Permalink to this article: http://faso.com/kb/?id=308


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    Q: What does Last Engagement Time next to my newsletter subscribers mean?
    What does Last Engagement Time next to my newsletter subscribers mean?

    A: We track when your subscribers open a newsletter or click on a link in a newsletter. The "last engagement time" means the last time a subscriber did one of those actions.

    We started tracking this data in mid-november 2013 so it doesn't go back further than that, in most cases.

    It also is not a perfect system and doesn't necessarily capture every single data point, but it will give you an idea who is engaging with your newsletter and who may not be.

    NOTE - last engagement time data only displays if you have Enabled Double Opt-In on your newsletter.


    Last Updated: 11/22/2013 1:55:27 PM


    Permalink to this article: http://faso.com/kb/?id=309


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    Q: How do I change the appearance or text on my Paypal Buy Now buttons?
    How do I change the appearance or text on my Paypal Buy Now buttons?

    A: 1. Login to your FASO Account

    2. Click the 'Commerce' shopping cart icon in the upper right

    3. Next to 'Purchase Button Style,' select the button style you want from the drop-down

    4. Next to 'Purchase Button Text,' select the text you want on your button (the options are 'Buy Now,' 'Purchase,' or 'Add to Cart')

    5. If you want your buttons to match your site colors, select 'Yes' next to 'Match Purchase Button Color To Site' (some people like contrasting, neutral buttons so they choose not to 'match' the site)

    6. Save changes

    NOTE: If you choose a button style of 'Paypal Classic' or 'Paypal Modern,' you can't match your site colors because the buttons will use Paypal branded colors. Some people like using Paypal buttons because they feel people trust them, since they are common on the web.

    If you choose 'Paypal Classic' the only text option available is 'Buy Now.'


    Last Updated: 1/12/2014 11:17:33 PM


    Permalink to this article: http://faso.com/kb/?id=310


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    Q: How do I add Social Sharing Buttons for Facebook, Pinterest and Twitter to my art?
    How do I add Social Sharing Buttons for Facebook, Pinterest and Twitter to my art?

    A: Here are the steps for adding a classy bar of buttons to your individual pages of artwork that will let a website visitor immediately share your work on Facebook, Pinterest, and/or Twitter.

    - from FASO Control panel
    - Click on Social icon (top row)
    - Click 'Add a Social Sharing Bar to your artwork pages'
    - For 'Use Social Sharing Bar On Artworks' click YES
    - For 'Social Bar Button Style,' select from the 2 options in the drop-down list:
    icons only
    icons plus text
    - Save Changes

    ------------------

    NOTE: The layout of the social sharing bar currently works BEST on Generation 3 templates.

    To move to a Generation 3 template:

    - FASO Control panel
    - Click on Design icon (top row)
    - Click on 'Change Your Site's Template'
    - Choose 3rd generation (Generation shows below each style)
    - Click on 'Use this template design on your site' button


    Last Updated: 12/4/2013 4:22:24 PM


    Permalink to this article: http://faso.com/kb/?id=311


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    Q: How to add watermarks
    How do I add watermarks to my images?

    A: WATERMARKS:

    Following are the steps to add watermarks to your images.

    ======================

    First, enable watermarks:

    1. login to control panel
    2. click on the gear icon in top right
    3. click on 'Account Settings' (drop-down arrow, upper right)
    4. click 'Labs'
    5. for 'Enable Image Watermarks and Attribution,' add a check mark
    6. save changes

    ======================

    Next, create and add your watermark to your images:
    - from FASO control panel:
    - click 'Artwork' icon (upper row)
    - click 'Edit the Works Display' (upper left)
    - click 'Add Watermarks, Copyright Notices, and Attributions to your images'
    - Save Changes
    (These settings can be changed at any time. They're not set in stone.)

    Note: When you enter your info, you'll see a sample on the right.

    -------------------------------------------------------
    - Artist Attribution - in the box to the right, add your name if you like
    - Site Attribution - add your website URL, such as http://YourName.com
    - Copyright Notice - such as 'All Rights Reserved'

    (The above 3 options will appear in the lower left of your images.)

    - Attribution Shadow Color - click to the right for your options.
    - Watermark Text - this is what appears on your images in the position and size of your choice.
    - Watermark Location - click on the box of your choice on the right.
    - Watermark Size - use the slider to choose the size. Drag and when you drop, you'll see the effect.
    - Watermark Rotation - if your watermark is centered, you can tilt it if you like. Click 'Horizontal' for options.
    - Watermark Opacity - 10% is faint, 100% is bold/opaque. Use the slider - drag and drop.

    ======================

    COPYRIGHT SYMBOL:
    The copyright symbol can be copied in one of the following ways:

    From your PC:
    a) Hold down the Alt key and type 0169 on your keyboard.

    b) If that doesn't work:
    -click Programs
    -click Accessories
    -click System Tools
    -click Character Map

    c) If you're using Windows 8 you can click the Windows key on your keyboard, or:
    - swipe your cursor in from the right edge of your monitor
    - click on the Search icon
    - under 'Apps,' enter 'character map'
    - click on 'Character Map' box on your monitor

    On a Mac:
    -press Option+G

    ======================

    HOW TO REMOVE:
    To remove watermarks, clear the text boxes out and Save Changes.

    ======================

    Notes:
    - If you clear or change the watermark, it might not reflect the changes immediately.

    - The Artist Attribution, Site Attribution, and Copyright Notice put three lines of text in the lower left corner. You don't have to use them all.
    If you just want 1 line, use the Copyright Notice field.
    Want 2 lines? Use Copyright Notice and Site Attribution.

    - It can take a few days for all of the watermarks to show on your site. The changes SHOULD appear in the portfolio immediately. However, we use a Content Delivery Network (CDN) to speed up image delivery. The CDN keeps copies of images on their servers for up to 14 days to keep the images 'pushing out' faster. Bottom line: EVERY image on your site will eventually show the watermarks/attributions; It may just take a few days for the non-portfolio pages to update.

    - The watermark will not show on thumbnail images, as it's programmed to drop the watermarks/attribution for images smaller than 180px.


    Last Updated: 10/2/2015 9:26:06 AM


    Permalink to this article: http://faso.com/kb/?id=312


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    Q: Canadian .CA domain
    Can I register a Canadian .CA domain?

    A: Since we are not a Canadian company, and also, since our domain registrar partner does not offer .ca domains through their api, we can not register your .CA domain name.

    You'll need to register your .CA domain at another Registrar such as GoDaddy.com and then 'point' it to your FASO website, by changing the domain nameservers (DNS) to ours. Then your domain will pull up (point to) your FASO website. There is no charge to point a domain. You will of course, be liable for the fees that your other Registrar charges.

    For the steps on how to point a domain, go to our FAQ 'Can I use my existing domain name?' at:

    http://faso.com/faq.asp?CATE=49#2

    We apologize for the inconvenience.


    Last Updated: 12/3/2013 5:42:28 PM


    Permalink to this article: http://faso.com/kb/?id=313


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    Q: How do I remove the FASO Logo from the bottom of my site?
    How do I remove the FASO Logo from the bottom of my site?

    A: Well, we're not sure why you want to....it's a rather nice looking logo....but here's how you do it:

    Add to your custom css in the Site Design center (under advanced options) the following:

    .faso-bug {display:none;}



    Last Updated: 12/4/2013 1:54:16 PM


    Permalink to this article: http://faso.com/kb/?id=315


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    Q: Social Sharing Bar Changed and has two share buttons
    Social Sharing Bar Changed and has two share buttons

    A: The social sharing bar on my artworks (and/or the Facebook Like buttons) look different. The button turned blue and no longer has the thumbs-up icon. The send button is gone. On my social sharing bar there are now two different Facbook "share" buttons.

    These changes are all due to Facebook discontinuing the old like button and rolling out a new like button. Here is where they announce the change and the reasons for the change:

    https://developers.facebook.com/blog/post/2013/12/11/full-availability-of-new-like-and-share-buttons-and-flexible-width-for-embedded-posts/

    We will be monitoring the impact of this for a couple of weeks to be sure there are no further changes or rollbacks and then we will alter the FASO social sharing bar. Most likely we will remove our (now redundant) Facebook share button since Facebook now includes a share button alongside the like button.

    We do not plan on making any further changes to the social sharing bar until after 1/1/2014.


    Last Updated: 12/18/2013 10:14:49 AM


    Permalink to this article: http://faso.com/kb/?id=319


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    Q: How to Enable Instant Payment Notifications on your Paypal Account


    A: To enable Instant PayPal Notifications:
    Log in to Paypal
    Click Profile (headshot-type icon in upper right, next to 'Log Out' button)
    Click My Selling Tools
    Expand 'Getting paid and managing my risk' section
    Instant Payment Notification - click Update (on the right)
    Click Edit Settings
    Add your Notification URL - no need to add info [NOTE: This is also done automatically.]***
    Select Receive IPN messages (Enabled)
    Click Save

    Now change the setting in your FASO account:
    from FASO Control Panel
    Click Commerce icon
    for field 'BETA - Automatically Mark Originals Sold', select Yes
    Save Changes

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    Here is some additional information on this new feature.

    If a client purchases a piece that meets the following conditions, it will be automatically marked sold:
    1. The type is "Original"
    2. The Availability is "Available"
    3. The Number Available for Sale is not more than 1 [1 is the default]
    4. IPN (Instant payment notification) is enabled on your Paypal account.

    After the sale is completed, Paypal notifies FASO of the sale and we mark the piece sold. A caveat though: Paypal sometimes takes a couple of minutes to send the notification. So the piece might not appear to be sold for a minute or two.

    We are currently testing another method involving when the customer returns from Paypal that will mark the piece(s) sold as soon as the client returns, so it appears immediate. The code for the "immediate" return case is written, we just want to test it a bit more. Both pieces of code will stay in place, so if the client for some reason does NOT return, the piece(s) will still get marked sold via the IPN method.

    ==========

    This system will not mark a piece as sold until the buyer has actually checked out on Paypal. Just placing it in the shopping cart does not affect the status.

    *** Notification URL links to your FASO site automatically since it is already integrated. However, you can also add this url to use with your FASO site.
    https://data.fineartstudioonline.com/cart/ipn


    Last Updated: 7/2/2015 10:36:28 AM


    Permalink to this article: http://faso.com/kb/?id=329


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    Q: How to host your FASO website on a www subdomain
    How to host your FASO website on a www subdomain

    A: You must have set up your domain on our DNS servers for this to work.

    By default FASO sites are served from the ROOT domain (ie http://yourname.com). This article describes how to change your site so that it serves from the www subdomain (ie http://www.yourname.com).


    1. Login to your FASO Account

    2. Manage Your Domains

    3. Advanced Domain DNS Manager

    4. Proceed to Advanced Domain DNS Manger

    5. Click "Edit" next to appropriate domain

    6. Click "Yes" next to "forward to www"

    7. Save Changes


    Last Updated: 11/19/2015 4:34:31 PM


    Permalink to this article: http://faso.com/kb/?id=333


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    Q: How to Enable Fonts in the Full Screen Composer
    How to Enable Fonts in the Full Screen Composer

    A: FASO Sites are designed to look great have have harmonious fonts. The fonts are controlled by a technology called "CSS". The font selector in the editor attempted to override CSS and sometimes the two conflicted with each other yielding unpredictable and, sometimes frustrating, results for the artist. If you need to change fonts, it's best to do it on a global level with CSS.

    Having said that, you can enable the font selector in the full screen composer, as long as you are aware that due to the conflict with the built-in CSS, FASO won't be able to support any issues with it.

    If you'd like to enable the font selector in the full screen composer, here is how you do it:

    1. Login to your FASO Account

    2. Click the settings "cog" in the upper right hand corner

    3. Click "Account Settings"

    4. Click "Labs"

    5. Check the box next to "This account displays font options in the full screen composer"

    6. Click save

    You should now see the font options in the Full Screen Composer.


    Last Updated: 9/1/2014 4:09:14 PM


    Permalink to this article: http://faso.com/kb/?id=337


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    Q: Can I add an additional availability code?
    Can I add an additional availability code?

    A: Unfortunately, no. The existing availability codes are used throughout the system and adding a new one will result in unpredictable things breaking on your site and throughout the FASO network and could result in your art not showing up in places where you would want it to.



    Last Updated: 5/13/2014 11:27:52 AM


    Permalink to this article: http://faso.com/kb/?id=339


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    Q: Can I change the subject line and content of subscribers welcome email?
    How can I change the content of the automated email my subscribers receive when they sign up for my newsletter?

    A: Here are the steps for how to change the message in the Welcome email sent to your new newsletter subscribers:
    FASO control panel
    click Newsletter icon
    click Settings
    click Confirmation email message for all new subscribers
    add content, save

    You cannot change the title/subject line.


    Last Updated: 6/5/2014 1:31:20 PM


    Permalink to this article: http://faso.com/kb/?id=346


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    Q: Can I change the images that show in the Recent Works Sidebar widget?
    Can I change the images that show in the Recent Works Sidebar widget?

    A: Unfortunately there is no way to choose what images show in the Recent Works Sidebar Widget. The widget simply shows the most recently UPLOADED images.

    The developers added this widget when they developed the Gen 3 templates (actually they created several widgets and intend to create more).

    These widgets are lighter and simpler than the full website. As such it is difficult to add a lot of customization to the way the widgets function as they kind of 'just sit on top' of the existing structure.

    Since they were something that was kind of an 'extra' the developers felt it was better to create lightweight widgets that could be either turned on or off, and to continue to keep the bulk of programming efforts focused on the 'real' features of the websites.

    ===================

    You have 3 options:

    1. Re-upload the images that you want to appear in the widget.

    2. We can change the title of 'Recent Works' to 'Featured Works' or even 'Samples of Art' - whatever you would like.
    If this is of interest to you, just contact Tech Support and let us know what title you would like.

    3. Turn the widget off:
    from control panel
    click on "Design" icon (top row)
    click on Advanced (upper right corner)
    click on Sidebar Widgets (Beta)


    Last Updated: 9/19/2015 12:00:48 PM


    Permalink to this article: http://faso.com/kb/?id=347


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    Q: ADD / REMOVE / RE-ORDER SideBar Widgets
    How can I remove or change the order of the Sidebar Widgets?

    A: We offer the following Sidebar Widgets:
    Recent Artworks
    Upcoming Events
    Blog
    Newsletter

    To REMOVE Sidebar Widgets:

    Note: On the template Sierra, CSS code must be added to hide the widgets. Let us know if you are using Sierra so we can help - the steps below will not work.

    -click Design icon (top row)
    -click on Advanced (upper right corner)
    -click Sidebar Widgets (Beta)
    -Highlight the ones you want to remove (in center column)
    [[WIDGET_SIDEBAR_BLOG]]
    [[WIDGET_SIDEBAR_RECENT_WORKS]]
    [[WIDGET_SIDEBAR_NEWSLETTER]]
    [[WIDGET_SIDEBAR_EVENTS]]
    -click Remove Selected' button (bottom)
    -Save Changes

    *to remove all, click on 'Remove ALL Sidebar Widgets' (on left)

    ------------------

    To ADD Sidebar Widgets:
    -click Design Icon (top row)
    -click on Advanced (upper right corner)
    -click on Sidebar Widgets (Beta)
    -click on the ones you want to add to your website
    -Save Changes

    --------------------

    To CHANGE the ORDER of the Sidebar Widgets on the page:
    -click on Site Design Center Icon (top of page)
    -click on Advanced
    -click on Sidebar Widgets (Beta)
    -highlight the widget you want to move
    -click on Move Up or Move Down
    -Save Changes


    Last Updated: 9/29/2016 5:49:51 PM


    Permalink to this article: http://faso.com/kb/?id=348


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    Q: How to change main Page Title Tag?
    How do I change the text that shows in the browser tab for my Main/Home page?

    A: To change the Main Page Title Tag (that appears in your browser window or tab):

    1. login to control panel
    2. click 'Marketing' icon (top row)
    3. click 'Change Your Search Engine Settings' - under 'Search Engine Optimization (SEO)'
    4. click 'Edit Home Page Metatags'
    5. under 'Title Tag for Main Page,' enter desired text (keep it short and sweet)
    6. click 'Save Changes' (top or bottom of screen)

    Note: Changing the Title tag may affect your Google rankings. Think of the title tag as a 'headline' that advertises your website.

    If you leave the title tag blank, FASO will automatically use the phrase '(Your Name) Fine Art' as your title tag. Perhaps you paint oil paintings of Hawaiian Monk Seals. In that case, you may want to use a title such as 'Hawaiian Monk Seal Oil Paintings by (Your Name)'
    Do not make your title tags longer than 70 characters.

    The Main Page Title Tag is the text that appears in your browser's tab on your computer.
    Page Heading is the Heading that appears on the Page of your site.


    Last Updated: 7/28/2014 6:18:41 PM


    Permalink to this article: http://faso.com/kb/?id=356


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    Q: How to share Blog post + image on Fine Art Views
    How can I get my blog post link and image to show in the Fine Art Views newsletter?

    A: For your blog post link and image to appear in our Fine Art Views (FAV) newsletter in the section 'Art Marketing and Inspiration from FASO Artist Bloggers,' you need to select your image for the post by choosing an image for the field titled 'img Main Image.'

    Click 'Choose an image' to select your image visually, or click '(No Picture)' to select by title from the drop-down menu.

    Then your image and a link to your blog post on your site should appear in the next day's FAV newsletter. (We do not send out the FAV Saturdays and Sundays.) Again, you'd find it near the bottom of the newsletter, in the list under 'Art Marketing and Inspiration from FASO Artist Bloggers.'

    If you only place an image in the text box under 'Entry Text,' and do not use the 'img Main Image' field, your blog post will not be featured in FAV.


    Last Updated: 8/1/2014 5:17:28 PM


    Permalink to this article: http://faso.com/kb/?id=357


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    Q: How to increase/decrease size of YouTube video
    Can I make my YouTube video/slideshow larger?

    A: To make a YouTube video or slideshow larger on your site, you can change the dimensions in the HTML code. You have to be careful not to mess up the aspect ratio (format). You wouldn't want your video to get too wide, or long and skinny.

    To do this:

    1. Login to control panel
    2. Access the editing page that contains your video or slideshow
    3. Click HTML (icon above the text box)

    In the video code, you'll see something like this:
    width="420" height="315"

    4. To make your video 20% larger (for example), add 20% to each of those numbers, so they would show as:
    width="504" height="378"

    5. Click 'Update'
    6. Save Changes


    Last Updated: 2/16/2015 5:16:14 PM


    Permalink to this article: http://faso.com/kb/?id=358


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    Q: How to opt out of Pinterest pinning
    Can I opt out of Pinterest pinning? I do not want my site visitors to be able to pin my images to Pinterest.

    A: Here's how to 'opt out' and disable your viewers from being able to pin your website images to Pinterest:

    - login to FASO control panel
    - click the 'gear' icon (top right corner)
    - click 'Account Settings'
    - click 'Set Google Verification/Extra Meta Tags'
    - for 'Extra Meta Tag Name,' enter: pinterest
    - for 'Extra Meta Tag Content,' enter: nopin
    - save changes

    Let us know if you'd like help with this.

    Note: You may also want to opt out of the Daily Art Show, as those images are frequently pinned on Pinterest. Let us know if you'd like for us to do this for you.


    Last Updated: 2/26/2016 3:17:57 PM


    Permalink to this article: http://faso.com/kb/?id=361


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    Q: Do you serve my site over SSL/https so my google ranking will be better?
    Do you serve my site over SSL/https so my google ranking will be better?

    A: You may have heard that Google is going to rank sites served over https/SSL higher than regular http sites.

    Here is a link to Google's original announcement (ironically served over standard non-ssl http):

    http://googlewebmastercentral.blogspot.com/2014/08/https-as-ranking-signal.html

    Here is the pertinent part: "we're starting to use HTTPS as a ranking signal. For now it's only a very lightweight signal — affecting fewer than 1% of global queries, and carrying less weight than other signals such as high-quality content"

    Notice what that it says "1% of queries" and "carries less weight than other signals such as high quality content".

    And here is what Google's John Mueller said about it recently: "I wouldn’t expect any visible change when you move from http to https, just from that change, just from SEO reasons.....[in fact]....anytime you make significant changes in your site, change the site’s URLs, you are definitely going to see some fluctuations in the short term. So you’ll likely see some drop or some changes as we recrawl and reindex everything."

    source: https://www.seroundtable.com/google-https-rankings-19228.html

    If you are concerned about your rankings, first we would suggest that you check your current rankings with Google. You may already be ranked where you want to be. Secondly, remember that even Google is putting much more weight on "high quality content" than they are on SSL. Thirdly, Google has indicated that the "ranking boost" will only affect a very tiny fewer than 1% of queries. Chances are that whether you serve your site over SSL or not will likely not make much difference at this time.

    So does FASO currently serve my site over https/SSL?

    Currently, we do not. Standard http is more performant and faster. SSL/https requires much more resources and requires the user (the artist in this case), to purchase an annual SSL certificate. In the past there has been no reason to make an artist website slower, more expensive and more complicated.


    Does this mean my info is not secure?

    Of course not! Your info IS secure. The only thing we currently serve over standard http is your public website which contains only data you, as an artist, wish the public to see anyway. You'll notice as soon as you hit our login page to log in to your FASO account, everything switches to http/SSL.


    If you can serve FASO over SSL why can't you just serve my site the same way?

    We can, if you want your site's address to be https://data.fineartstudioonline.com.....

    In all seriousness, the reason is that in the past each domain served over SSL needs it's OWN ip address and it's own SSL certificate. That's why it added so much complication and expense. There are some more modern ways of doing it that are becoming available which may be why Google is making this move now. Unfortunately, the modern ways of doing SSL are unsupported by Windows XP and early versions of Android, so may not be an option until Windows XP and older OS usage falls even further.


    Do you plan to offer SSL in the future?

    Yes! We have been investigating ways to offer SSL in a way that is simple for our artist customers. In fact, we are currently testing solutions. We are not 100% sure how much expense it will add to the monthly charges, but are investigating several solutions and working to bring you the simplest and affordable solution possible.







    Last Updated: 7/19/2016 3:13:55 PM


    Permalink to this article: http://faso.com/kb/?id=362


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    Q: Display paintings made from a photographer's image
    I paint from photographs taken by photographers. Can I show these paintings on a FASO website and/or enter them in the BoldBrush contest?

    A: The artwork you show on your FASO website and entries you add to the BoldBrush Art Competition, must be your own original artwork. OR you must have the legal right to use and sell the work.

    Rules for our BoldBrush Art Competition are here:
    http://faso.com/boldbrush/rules

    NOTE both rules #17 and #18:

    17. Your painting must be your own original concept and not a copy of anyone else's copyrighted material
    (if your image infringes upon another's copyright it will be disqualified).

    18. You may only submit your own artworks that you, personally painted.
    (We reserve the right to demand proof that is your original artwork created solely by you....if it's not then your entry will be disqualified....and other bad stuff will happen [ominous music here].)

    ================================

    Copyright infringement is a serious offense.

    If you have purchased the copyrights to photographs, giving you explicit permission to use them for your own original paintings that you also own the copyrights to, then it is acceptable to show your work on a FASO site as well as enter it in our BoldBrush contest.

    ================================

    Also see our FAQ:
    'What if another artist's work is a copy or extremely similar to one of mine?'
    http://faso.com/kb/?id=275


    Last Updated: 10/16/2014 3:46:16 PM


    Permalink to this article: http://faso.com/kb/?id=363


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    Q: Safari bug prevents image uploads in iOS8
    I can't upload images to FASO when using Safari in iOS8.

    A: This is a known bug that was introduced in Safari with the iOS8 release and has been reported to Apple. We are currently waiting for Apple to release a fix. Please note - this bug affects all image uploads when using Safari, not just uploads to FASO. It's an Apple bug, not a FASO bug.

    Fortunately, this bug does NOT affect image uploads initiated when using the FASO app. We suggest you install the FASO app from the App Store to upload images under iOS8.




    Links to more info about this bug:

    http://blog.fineuploader.com/2014/09/10/ios8-presents-serious-issues-that-prevent-file-uploading/

    http://www.mobilexweb.com/blog/safari-ios8-iphone6-web-developers-designers


    Last Updated: 9/19/2014 7:54:10 AM


    Permalink to this article: http://faso.com/kb/?id=365


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    Q: Disable ads on your YouTube video
    How can I disable those annoying ads on my YouTube video that I want to place on my site?

    A: From this help video:
    'How to Turn Off Advertisements in YouTube - Updated'
    https://www.youtube.com/watch?v=KGlhysvqpSE

    1. login to your Youtube account - make sure you see your Google avatar top right - that confirms you're logged in
    2. click on your avatar
    3. click the gear-looking icon for 'Youtube Settings'
    4. click 'View Additional Features' - blue link
    5. under 'CHANNEL' click Advanced - left column
    6. look under 'Advertisements' - click 'Do NOT allow advertisements to be displayed alongside my videos'
    7. click 'Save' - blue button top right


    Last Updated: 2/19/2015 4:55:46 PM


    Permalink to this article: http://faso.com/kb/?id=368


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    Q: How to edit an existing Custom button in PayPal, such as to change a price
    I created a custom button in Paypal (see http://faso.com/faq.asp?CATE=15#3). How do I edit the button and change the price, for example?

    A: To edit an existing Custom button in PayPal:

    1. login to your Paypal account
    2. click 'My PayPal' - upper right
    3. next to 'Tools' on the left, click the arrow for 'More'
    4. click 'PayPal buttons'
    5. click 'Create a Button'
    You should now get a screen for 'My Saved Buttons'
    6. next to your button, click 'Action' for a drop-down of choices
    7. click 'Edit button'
    8. under 'Customize Button,' and under 'Add drop-down menu with price/option,' click 'Edit'

    - Here you can edit your prices -
    9. click 'Done'
    10. click 'Save Changes' - lower left

    - Now you should be on a page that says 'Add your button code to your webpage' -

    11. copy all the code in the box under 'Website' - make sure you get it all!

    ----------

    12. go to edit your artwork in your FASO control panel, and below 'Comments', click the HTML icon. A new box pops up.

    13. Paste in your code. Click 'Update'
    14. SAVE CHANGES


    Last Updated: 10/13/2014 3:47:54 PM


    Permalink to this article: http://faso.com/kb/?id=372


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    Q: How do I archive artwork?
    At the bottom of my Works page on my website I see the link for 'View Archived Works'. How do I add images to this archive section?

    A: The built-in feature for 'View Archived Works' is dependent upon a setting in the editing screen for any individual piece of art.

    The setting is: Status

    The STATUS setting has 2 options:
    Current
    Archived

    Current: anything that is set at Current will appear in your artwork portfolio - in a collection.

    Archived: anything set as Archived will ONLY SHOW in the built-in 'View Archived Works' feature. If you have collections set up, the archived piece will no longer show in a collection.

    -------------------------------

    To change status and have work show in the archives:
    -log into control panel
    -click Artwork icon (top row)
    -click on Edit to the right of an item
    -for Status, change from Current to Archived
    -Save Changes

    Repeat for each image you want to show in Archives.


    Last Updated: 10/13/2014 1:05:30 PM


    Permalink to this article: http://faso.com/kb/?id=373


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    Q: Number of Subscribers and number of Sent Newsletters allowed per month
    Is there a limit to how many email newsletter subscribers I can have and a limit on how many newsletters I can send per month?

    A: Here are the number of email newsletter subscribers allowed, as well as the total number of newsletters that can be sent in 1 month, per membership plan:

    Intro Plan - $10/month
    * Email Newsletter
    ----Up to 50 Subscribers
    ----Send Up to 100 Emails/month

    Silver Plan - $19/month
    * Email Newsletter
    ----Up to 100 Subscribers
    ----Send Up to 300 Emails/month

    Gold Plan - $28/mo
    * Email Newsletter
    ----Up to 1000 Subscribers
    ----Send Up to 6000 newsletters/month

    Platinum - $40/mo
    * Email Newsletter
    ----Unlimited Subscribers
    ----Send Up to 15,000 Emails/month

    NOTE: If you downgrade your plan, the system will not delete any of your newsletter subscribers to meet the limit. See our FAQ here for more on this:
    http://faso.com/kb/?id=447


    Last Updated: 5/16/2016 8:00:30 PM


    Permalink to this article: http://faso.com/kb/?id=376


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    Q: How to add a batch of email newsletter subscribers
    Can I add Multiple Email Addresses to my Newsletter Subscriber List?

    A: As a paying member, you can upload up to 2000 subscribers as a batch in a 24 hour period.

    We recommend that you export your list to Excel first, and then copy and paste the addresses into a word processing document such as Notepad (PC) or TextEdit (Mac). Then you need to edit them into one of the following correct formats:

    Leonardo Davinci,ldavinci@yahoo.com
    ldavinci@yahoo.com
    ldavinci@yahoo.com, Leonardo Davinci

    Each line must contain an email address and can also include a name, which must be separated from the email address by a comma.

    Use a comma between each email address to separate them.

    Note: Be sure not to include a comma after the final email address on your list.

    For two names, such as husband and wife, enter as:

    Harold&Maude Chardin,email@yahoo.com

    For someone with 2 first names, such as Lori Jo Edwards, enter them either as:

    LoriJo Edwards,email@yahoo.com

    or:

    Lori_Jo Edwards,email@yahoo.com

    (Otherwise when the system 'sees' a space, it will enter the 2nd name as the last name.)

    -----

    Then, copy and paste the list of email addresses as follows:

    1. Login to Control Panel
    2. Click the 'Newsletter' dragonfly icon in the upper row
    3. Click 'Click Here to login to the Email Newsletter System'
    4. Click 'Subscribers' on the left
    5. Click 'Add a Batch of Multiple Subscribers'
    6. Follow instructions

    ==================================
    PLEASE NOTE: To add addresses to your email newsletter subscriber list, you must first have the PROPER PERMISSION for each and every recipient on your list.
    It is a legal requirement that anyone you send your email newsletter to has specifically requested it, and has 'opted in' to your list. Without proper permission, you run the risk of getting reported for spam, or worse, being sued under anti-spam laws.
    The basic principle of permission is that you can only email people who have explicitly given you permission to contact them, and only about subjects that they have specifically agreed to. Failure to ensure that all your recipients fall into this category may result in the termination of your account.
    You can read more about 'the basic principle of permission' and our usage policy at the page below.
    https://data.fineartstudioonline.com/cfg_nl_policy.asp


    Last Updated: 12/1/2015 7:45:17 PM


    Permalink to this article: http://faso.com/kb/?id=377


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    Q: How to install the FASO app for Android
    How do I find the FASO app for my Android?

    A: There is a FASO app for Android, as you may know.

    To find and download it:

    -go to Google Play Store on your Android mobile device
    -search on 'boldbrush'
    -find FASO BoldBrush, Inc. and click to download - make sure you see the FASO logo, as seen on this page:
    www.faso.com

    It automatically puts the widget on your phone; just click to open.
    Enter FASO account login info (using your Username rather than email address), and you should be popped into the control panel where you can upload artwork (from your phone's Photo Library, or by taking a picture, by clicking 'From Camera.')


    Last Updated: 4/9/2016 5:40:25 PM


    Permalink to this article: http://faso.com/kb/?id=383


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    Q: How to change the Admin Email on your account.
    How can I change the primary contact email address you have on file for me?

    A: The primary contact email that we have on file for you, also known as your Administration Email (Admin Email) on your FASO account, is where we send all official communication from FASO, including:
    - invoices of payments
    - important update notices
    - replies / answers to support questions
    - contacts from the 'Contact the Artist' form page on your website
    - account overdue notices
    - also used for account login
    - newsletters you send will be sent from your Admin email address
    (IMPORTANT NOTE: unless you have changed the Sending setting in newsletter software, see http://faso.com/blog/74344/important-notice-newsletter-sending-from-address)

    To change your Admin Email:
    -login to control panel
    -click gear icon (upper right corner)
    -click Account Settings
    -click Email Addresses
    -for 'Your Primary Contact Email' click 'Change'
    -select the preferred email from the drop-down list (or click 'Add a New Email')
    -Save Changes


    Last Updated: 12/6/2014 8:10:33 AM


    Permalink to this article: http://faso.com/kb/?id=386


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    Q: Mobile Issues when a site is customized
    Mobile issues when a site is customized

    A: Older templates that are not client-side, mobile-responsive (prior to Morphic Maplelicious), if they are customized (via html, css customizations are fine), break the standard mobile html that we serve. The solution is to always set "disallow mobile site" to "Yes" when applying custom html. This will serve the standard html to all devices.

    This is less and less of an issue as we move into fully client side responsive templates anyway.


    Last Updated: 12/8/2014 5:18:42 PM


    Permalink to this article: http://faso.com/kb/?id=387


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    Q: Referral Program / Refer a Friend
    When I recommend FASO to a fellow artist, do you offer any kind of a referral program?

    A: We offer a program called 'Refer a Friend'. When you refer a friend, once your friend becomes a paying member, you earn a free month of service.

    To refer a friend:
    -Login to your FASO Control Panel
    -Click 'Refer a Friend' button (top left)
    (or click 'Get a FREE month' -bottom of left-hand column)
    -Choose the way you would like to invite your friend and follow the steps

    To view your referrals:
    -from FASO Control Panel
    -Click 'Refer a Friend' button - upper left, or click 'Get a FREE month' - bottom left
    -Click 'View Your Referrals' (blue link on left)

    The crediting of your account is automated. The credit will be added to your account within 2-4 weeks after your friend has ACTIVATED their account (meaning the first bill has been paid, whether early-activated or at the end of their trial period).

    If you refer someone but did not use the automated system, provide us with their name(s). We'll review the referral prior to manually adding them as your referral.


    Last Updated: 3/29/2016 5:34:00 PM


    Permalink to this article: http://faso.com/kb/?id=388


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    Q: How to import contacts into your FASO email account
    How can I import my contacts from my non-FASO email program into my FASO personalized / domain email account?

    A: Following are the steps to import your contacts list into your FASO personalized/domain email account.

    =============================

    A) CREATE CSV FILE IN YOUR NON-FASO EMAIL PROGRAM:
    Create a Comma Separated Value (.csv) export file from your email program (Gmail, Yahoo, AOL, me.com, Outlook, etc).

    Open your email program (gmail, yahoo, aol, etc) account and then:

    Gmail:
    - click Contacts
    - click More / Export
    - For 'Which export format?' select 'Outlook CSV format (for importing into Outlook or another application)'
    - click Export

    Yahoo:
    -click Options - upper right
    - select Mail or More Options
    - click Contacts - from list on left
    - click Tools
    - click Export
    - select CSV

    AOL:
    Go to this page for the steps:
    http://help.aol.com/help/microsites/microsite.do?cmd=displayKC&docType=kc&externalId=72576

    [ For other email programs, you can do a Google search on how to export your contacts list for that program. ]

    When using Firefox as your browser, after the steps above, a box pops up asking if you want to open or save the file - save it. Hopefully it will then appear on your computer desktop as a file called:
    contacts.csv
    (this saves as an Excel file)

    =============================

    B) IMPORT TO FASO DOMAIN (PERSONALIZED) EMAIL ACCOUNT:

    Now import that file into your FASO email account:

    1. Login to FASO control panel
    2. Click 'Email' icon in upper row
    3. Click to login to your email account, enter password and click 'Log In'
    4. Click Contacts
    5. Click Import/Export Contacts
    6. Under 'Import Contacts,' click 'Browse' to find your .csv file
    7. Click on your file in the pop-up box to select it
    8. Click 'Open' - it should now show to the right of 'Browse'
    9. Click 'Continue'


    Last Updated: 12/1/2015 7:30:20 PM


    Permalink to this article: http://faso.com/kb/?id=389


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    Q: Facebook Like buttons no longer working.
    My Facebook Like buttons are no longer displayed on my site. How do I correct this?

    A: You may have added Facebook LIKE buttons in the original, now deprecated, manner. To correct this:

    from Control Panel
    click Artwork Portfolio
    click Edit the Works Display
    click Options for Enhanced Templates

    This message comes up:
    ====================
    We've moved our Facebook Like Button settings to our improved "Social Sharing Bar", which includes Facebook Like buttons.

    Click here to enable the awesome social sharing bar on your artwork

    Access old deprecated FB Like buttons screen
    ====================

    Click on 'Access old deprecated FB Like buttons screen'
    select NO
    Save

    click on Social Icon (top row)
    click 'Add a Social Sharing Bar to your artwork pages'
    select Yes
    Save


    Last Updated: 12/18/2014 10:58:09 AM


    Permalink to this article: http://faso.com/kb/?id=391


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    Q: Email Newsletter SENDING address
    For sending my newsletter, I have been told that I need to use an email address with my domain name in the email address. How do I go about doing this?

    A: Major email providers have changed their authentication policy which is how they verify if an email is spam or suspicious. This change affects your newsletter deliverability if your "from" address is not an email address with your domain name in it.

    The simplified reason for all of this is that you, the artist, are not sending an official bulk email as a representative of yahoo.com, gmail.com, aol.com, hotmail.com, etc. So there is no way for receiving mail servers to verify that you are allowed to be sending from such a 'general' domain (yahoo.com, gmail.com, aol.com, hotmail.com, etc.). Without getting into a lot of technical, really complicated explanations on how this works, we'd like to jump ahead to the solution for this issue.

    Be sure that your "from" address is an email address that originates from your domain (like vincent@vincentvangogh.com). This makes verification a lot simpler and you have far better chances of your subscribers actually receiving your newsletter.

    -------------

    To set up a personalized email account:
    (no charge for Gold Plan members, $1.75 monthly for lower-priced plans)
    from control panel
    click on EMAIL icon (closed envelope)
    click on Click here to set up a NEW Personalized Email Account
    follow the prompts

    *****Please make a note of your email password and store it in a safe place.
    For your security, we do not store email account passwords.

    -------------

    To use your personalized email account for sending your newsletters, you have 2 choices:

    (1) change the Administration Email on your account:
    from control panel
    click Gear icon - upper right corner
    click on Account Settings
    click on Email Addresses
    click on Change to the right of 'Your Primary Contact Email
    follow the prompts

    (2) If you do not want to use your personalized email account as your Admin email, and only want to use it for sending newsletters:
    login to newsletter software
    click on 'Newsletter settings'
    click on 'Email from address override'
    Enter email address
    Save Changes

    NOTE: A 'Personalized Email' is an email address that is attached to a domain name - actually having your domain name after the @ symbol in the email address.

    -------------
    The above info is also discussed in this blog post:
    http://faso.com/blog/74344/important-notice-newsletter-sending-from-address


    Last Updated: 3/5/2015 3:03:59 PM


    Permalink to this article: http://faso.com/kb/?id=392


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    Q: Can't Send Emails on iPhone 6
    I just upgraded to an iPhone 6 and cannot send emails.

    A: Check these settings:
    -go to Settings
    -click Mail, Contacts, Calendars
    -click on the email account
    -click on account again
    -scroll to bottom
    -below OUTGOING MAIL SERVER, click > (arrow) to the right of SMTP secure.emailsrvr.com
    -click > (arrow) to right of secure.emailsrvr.com On (Below PRIMARY SERVER)
    -make sure
    1. Host Name is set as secure.emailsrvr.com
    2. username is your full email address - IMPORTANT - make sure to manually enter full email address for Username, every time (it may default to just your name)
    3. re-enter password - do not trust what is already in place in dots
    4. 'Use SSL' is ON
    5. Authentication is set as Password
    6. Server Port is 587


    Last Updated: 5/19/2016 5:25:10 PM


    Permalink to this article: http://faso.com/kb/?id=393


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    Q: How to change currency from US Dollars
    How do I show my artwork prices in another currency other than the U.S. Dollar?

    A: To use a non-US currency, if you're using Paypal on your site, you'll need to set it in 2 places:

    A) CURRENCY FOR PRICES ON SITE
    This changes the currency that shows on your artwork retail prices on your website.

    1. login to control panel
    2. click the gear-icon in top right for 'Your Account Settings'
    3. click 'Account Settings'
    4. click 'Change Your Website Preferences'
    5. for 'Default Currency,' select currency from the drop-down
    6. click 'Save Changes'

    -------------------------

    B) PAYPAL SETTINGS
    This changes the currency after one clicks to buy an artwork, on the next shopping cart screen as well as in the following Paypal checkout page.

    1. login to control panel
    2. click 'Commerce' icon - upper right
    3. for 'Currency Code,' select currency from drop-down to the right
    4. save changes

    -------------------------

    If you do not see your currency in the drop-down lists, let us know and we can ask our programmers to add it. Available at this time are:

    U.S. Dollars
    Canadian Dollars
    Euros
    Australian Dollars
    Pound Sterling
    Mexican Peso
    Japanese Yen
    Danish Krone
    Polish Zloty
    New Zealand Dollar
    Brazilian Real



    Last Updated: 9/9/2015 2:19:22 PM


    Permalink to this article: http://faso.com/kb/?id=397


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    Q: How to enter the art competitions
    How do I enter the art contest?

    A: 1. Login to FASO Control Panel
    2. Click the 'Contests' icon in the upper row
    3. Click 'Enter this contest' below the competition you want to enter
    4. Click 'Enter an artwork'
    5. Click 'Select an image from your Portfolio'
    6. Click the thumbnail of the image to select it - wait for it to upload

    (If you have a full website account, you receive 3 free entries into the BoldBrush Art Contest per month depending on the plan you’re on.)


    Last Updated: 4/25/2015 4:14:37 PM


    Permalink to this article: http://faso.com/kb/?id=398


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    Q: Use iFrame code for video to show on mobile
    Why isn't the video on my site showing on smart phones?

    A: In order for your video to show on mobile devices (iPhones, Androids, tablets and iPads), you must use the iFrame code.

    If your code starts with:
    < embed
    or
    < object
    then you have the old code.

    To get the iframe code:
    - go to your video on YouTube.com
    - click Share (below video)
    - click Embed
    - copy the iframe code that shows in the box - it should start with:
    < iframe

    Then go to the editing screen in your FASO control panel (the page where you want the video to show)
    - click HTML (above the text box)
    - paste in code, replacing the old code if necessary
    - click Update
    - Save Changes

    ---------------------------
    NOTE: It is not possible to add iFrame code until you become a paying client (due to the need to protect ourselves from malicious spammers). If you are still in your free trial, then you'll need to use the regular:
    < embed
    or
    < object
    code for now. Just know that your video may not show on all mobile devices.
    When you become a paying client, we can help you replace the code.


    Last Updated: 2/19/2015 5:02:50 PM


    Permalink to this article: http://faso.com/kb/?id=400


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    Q: How to upload multiple images at once
    How can I upload more than 1 image at a time to my portfolio?

    A: Here are the basic steps for uploading multiple images at once to your Artwork Portfolio:

    1. Login to Control Panel
    2. Click 'Upload Art Now' - red box top right
    3. Click 'Choose your images' and find your image(s) on your computer
    4. Click on 1 image, then hold down the COMMAND or CONTROL (CTRL) key on your keyboard, and click all the next desired images. They should all be highlighted (selected)
    5. Click OPEN
    6. Click UPLOAD YOUR IMAGES
    7. Click 'Add these images to an artwork collection' to assign all these images to 1 collection

    - Fill in title (replace title if needed), and Medium & Price if you like (you can always edit your images any time later)

    8. Click 'Save and Continue'
    9. Click 'Save and continue' (again)
    10. Click 'Continue'


    Last Updated: 2/16/2015 10:53:55 AM


    Permalink to this article: http://faso.com/kb/?id=401


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    Q: What is 'suppression list' and 'request deletion' button?
    Under Advanced List Maintenance Functions, what is 'suppression list' and 'request deletion' button?

    A: When you log into your newsletter system in your control panel, then
    > Advanced List Maintenance Functions
    > Suppression List
    > request deletion

    The Suppression List is a list of email addresses from subscribers who may have clicked 'This is Spam' in their email program, either by accident or on purpose. It is also likely to have some of the Unsubscribed persons listed here. This Suppression List contains email addresses that need to be permanently excluded from future emails you send.

    Our newsletter provider killed the 'request deletion' feature. What 'request deletion' actually would do would be to REMOVE someone from the Suppression list which would allow them to once again receive the newsletter (that they do not want to be receiving because they either unsubscribed or reported your newsletter as spam).

    If you/we ultimately wanted to clear a person from the suppression list (which the 'request deletion' feature is all about) the person (on the Suppression List) would have to request to be taken off the list so they could once again receive your newsletters. Upon their request, we would open a support ticket with our newsletter provider asking that the person be taken off the suppression list.


    Last Updated: 2/17/2015 2:55:12 PM


    Permalink to this article: http://faso.com/kb/?id=403


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    Q: FASO Connect/BoldBrush Social Network
    Can you explain FASO Connect a little?

    A: Our own BoldBrush social network, also known as FASO Connect, is a social network built into your FASO account so you can connect with art lovers, art collectors and other artists. No cat videos (not that there's anything wrong with that), just all art.

    For a detailed article about the launch of FASO Connect, go to:
    http://faso.com/blog/88250/introducing-boldbrush-social-networking-by-faso

    When you 'follow' another FASO client, then when they post new artworks, or make comments or 'likes,' you'll receive alerts in your email inbox as well as in your FASO control panel home screen in the new 'Art Activity Stream.'

    To enable FASO Connect on your account:

    1. login to control panel
    2. click the 'gear' icon in upper right for 'Your Account Settings'
    3. click 'Account Settings'
    4. click 'Labs'
    5. check 'Enable FASO Connect'
    6. save changes

    Here is how to follow another FASO client, from this article:
    http://faso.com/articles/84081/how-to-follow-another-artist-on-faso

    1. Log into your FASO control panel
    2. Click the 'Discover' link - top row in the black bar
    3. Type in the artist's name. You can also click the 'Follow' link on any of the suggested artist names
    4. Clicking on their name or bio pic will take you to their profile page


    Last Updated: 3/4/2015 5:56:38 PM


    Permalink to this article: http://faso.com/kb/?id=404


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    Q: Ways to send a newsletter to only some subscribers
    Can I send a past newsletter to a particular group of recipients?

    A: At this time, there are 2 ways to send your past newsletters to just a select few:

    a) Email them the link to your 'Read Past Issues' page from your website - go to your email newsletter page on your website, and click 'Read Past Issues.' Now copy the URL (web address) from the address bar of your browser. The URL will look something like this:

    http://yourdomain.com/newsletter-archive

    Paste that URL into your email for your recipients.

    This will let them click on links to any sent newsletters that you have marked for public archive.

    or

    b) Forward your own copy of your newsletter (in your own email program) to them.

    ~~~~~~~~~~~~~~~~~~~~~~~

    PUBLIC ARCHIVE

    Here's how to set any sent newsletters to show in your public archive:

    1. login to control panel
    2. click Newsletter/dragonfly icon in upper row
    3. click to login to newsletter system
    4. click 'Sent' - left column
    5. to the right of your newsletter, click 'Edit'
    6. for 'Public Archive,' set to Yes
    7. save changes
    8. repeat for other newsletters

    ~~~~~~~~~~~~~~~~~~~~~~~

    The ability to separate your newsletter subscribers into particular groupings and send to just one group, is on our developers' wish list, however we don't have a timeline for it. Hopefully one of the workarounds above will do the trick for you in the meantime.


    Last Updated: 1/15/2016 7:11:19 PM


    Permalink to this article: http://faso.com/kb/?id=405


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    Q: Make a slideshow on your Android with FASO app
    How do I make a slideshow on my mobile phone, using the FASO app?

    A: Using the FASO app, you can create a slideshow on your Android mobile device such as a Galaxy S4 smartphone.

    --------------------------
    Don't have the FASO app yet? See this FAQ:
    http://faso.com/kb/?id=383
    --------------------------

    Here are the steps to create a slideshow:

    -open FASO app on your mobile Android device
    -log in if you need to (if you’ve logged in before, it may do this automatically now)
    -click Offline Slideshow
    -click the + in the upper right
    -enter name of your slideshow
    -click Done
    -click on your slideshow
    -click Add Images
    -find your images, and click to select - it will show a checkmark to confirm
    -click Done - wait while it saves
    -click Back - upper left

    -click Play Slideshow to see your handiwork or click 'Back' again to the screen showing all your slideshows.

    This is a cool way to show someone some of your work while you're out and about.


    Last Updated: 4/9/2016 5:39:37 PM


    Permalink to this article: http://faso.com/kb/?id=406


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    Q: How to create an artwork slideshow on your iPhone
    Do you have the steps to make a slideshow on my iPhone?

    A: For an article with screenshots, go to:

    http://faso.com/articles/81389/how-to-create-an-artwork-slideshow-on-your-iphone



    Last Updated: 3/17/2015 3:41:13 PM


    Permalink to this article: http://faso.com/kb/?id=407


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    Q: How to Disable the BoldBrush Connect social network Activity Feed
    How do I disable the BoldBrush Connect social network Activity Feed on the home screen of my FASO Account?

    A: Well, we would hope that you would choose not to disable the feed because of these two main reasons:

    1. Having it enabled doesn't impact any ability to manage or edit your website. All editing options are available via the top row of icons and the left menu bar.

    2. We often send useful marketing and educational information via the BoldBrush feed.
    ==============

    If you choose to disable it, here's how:

    -Login to FASO Control Panel
    -Click GEAR icon (upper right corner)
    -Choose 'Account Settings'
    -Below 'FASO Labs' heading, click 'Labs'
    -Scroll down
    -Click in the box to the left of 'Disable FASO Connect'
    -Save Changes



    Last Updated: 4/22/2015 2:54:08 PM


    Permalink to this article: http://faso.com/kb/?id=408


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    Q: How to register a Domain Name
    How do I register a domain?

    A: Here's how to register a domain name, such as www.YourName.com, when ready:

    1. Login to Control Panel
    2. Click 'Register New Domain' - left-hand column, under 'Domains:'
    3. Click 'Click here to check availability and register a New Domain Name'
    4. Enter desired name (the www. and .com are auto-filled in for you)
    5. Click 'Search' and follow the prompts - you will need to agree to the Terms of Service

    After you register your domain, it should begin to pull up your FASO website within 12-24 hours.

    Note - this does not instantly update the search engine listings (such as Google), which can take several days to index your site and include your domain in their listings.


    Last Updated: 3/20/2015 2:06:18 PM


    Permalink to this article: http://faso.com/kb/?id=409


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    Q: How do I correct link to my You Tube video?
    In my newsletter (using Artful Mail 2) I added an image with a link to my You Tube video. The link is not working. How do I correct this?

    A: Login to newsletter software.
    Click on the image. This will open the 'Select Image' pop up window.
    On the right, in the 'Image Link' field, you will see the url.
    It will look something like this:
    http://https://www.youtube.com/watch?v=htewcz

    NOTE the double http part.
    Remove http://https://
    the link will now start with www.
    Click 'Use this Image'

    That will do it!


    Last Updated: 3/23/2015 4:23:06 PM


    Permalink to this article: http://faso.com/kb/?id=411


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    Q: Google verification, Verify your site for Pinterest, etc.
    How do I verify my site with Google, Pinterest, etc?

    A: Verifying your site with Google, Pinterest etc can be a tad tricky. You need to copy the code that is given to you from Google or Pinterest, etc, just exactly right.

    Here are the steps, using Google verification as an example:

    Say Google has sent you this information:

    < meta name= ''google-site-verification'' content= ''yXT1vIiigTRtDcgoZxGn-UmYqRjvxFUyUwDRZoVFm9s''/>

    The 2 parts you need after the equal signs and between the quotation marks, so they would be:

    google-site-verification
    and
    yXT1vIiigTRtDcgoZxGn-UmYqRjvxFUyUwDRZoVFm9s

    Here is how you add them to your FASO control panel (and we are happy to do so for you if this is too much - we get that):

    - from control panel:
    - click gear icon in upper right for 'Your Account Settings'
    - click 'Account Settings'
    - click 'Set Google Verification/Extra Meta Tags'

    1. for Extra Meta Tag Name enter this: google-site-verification

    2. for Extra Meta Tag Content enter this: yXT1vIiigTRtDcgoZxGn-UmYqRjvxFUyUwDRZoVFm9s

    - save changes

    ================

    That should do it, but again, if you want help, copy the verification info you got from Google (or Pinterest etc) and paste it into this support ticket, and we'll add it for you.


    Last Updated: 3/30/2015 2:33:29 PM


    Permalink to this article: http://faso.com/kb/?id=412


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    Q: Newsletter List Name and Signup Form
    What is the List Name and Signup Form for, in my email newsletter Settings?

    A: When in your newsletter system, click 'Settings' (left column) and then 'List Name and Web Signup Form.' Here you can give your email newsletter a name that will show on your signup page on your site, such as 'Jane Doe's Fine Art Newsletter.'

    You can also create a custom Signup Message here, such as thanking them for signing up, letting them know how often you send newsletters, assuring them you won't share their email address, that type of thing. This is a nice way to personalize the page if that's your style.

    On this screen, we also recommend that you select YES for 'Enable Double Opt-In Now (Recommended)' - then subscribers will need to click a link in an email to confirm they really want to subscribe. This keeps subscribers lists 'clean' and will become the default very soon, so you may as well enable it now.


    Last Updated: 4/15/2015 5:53:02 PM


    Permalink to this article: http://faso.com/kb/?id=413


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    Q: BoldBrush Connect - Discover
    What is the 'Discover' link in FASO BoldBrush Connect and how do artists show up there?

    A: When you log in to your FASO Control Panel, you can click 'Discover' in the top left to find other FASO artists to follow, to like, and to comment on their art, using our fairly new BoldBrush Connect social network.

    The artists who appear in the Discover section change over time based on activity in the network. So if you want to get featured there, it's time to rev up your BoldBrush Connect activity!


    Last Updated: 4/22/2015 2:58:02 PM


    Permalink to this article: http://faso.com/kb/?id=414


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    Q: I Did Not Receive My Newsletter Test
    My email newsletter test didn't arrive. What should I do?

    A: Sending yourself a test of an email newsletter draft can take time to arrive in your email inbox. (Make sure to check your spam, trash and junk folders in your email program, and in Gmail, also check the Promotions tab.) This seems to be the nature of email; our newsletter provider is unable to correct it from their end.

    It is essential that you check your test before sending your newsletter out. If you have not received your test after an hour or so, let us know and we can forward the test to the admin email we have on file for you. (If you want it sent to a different email address, be sure to let us know what it is.)

    Newsletter tests behave differently from the actual newsletter; rest assured that successful delivery to your subscribers is not affected by the slowness of these tests.

    -----------------------------------------------------------
    Here's how to go ahead and send your newsletter when you are sure it is ready:

    - login to your FASO control panel:
    - click Newsletter / dragonfly icon in upper row
    - click to login to the newsletter system (link in yellow box)
    - click Drafts - left column
    - click Preview and Send - blue link to the right of your newsletter
    - click Send Test - wait for updates
    - click Send this newsletter now
    -----------------------------------------------------------

    We apologize for this inconvenience.


    Last Updated: 5/18/2016 8:18:44 PM


    Permalink to this article: http://faso.com/kb/?id=415


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    Q: Image redirects to Ask.com
    When I click to enlarge an image on my site it goes to Ask.com! Why?

    A: The redirect you've been getting from your image to Ask.com is caused by an 'x' next to a '0' (zero) dimension in the title of some of your works.

    It's our system protecting against what might be an attack, since hackers use a combination of numbers and letters.

    The solution, in order of preference, is one of the following:

    a) Only add title to title line - add sizes to the size fields

    To edit the title of an artwork:

    from Control Panel:
    -click on Artwork icon in upper row
    -click the thumbnail to edit the piece
    -edit title line (remove the size from the title)
    -save changes

    b) Replace the 'x' with the word 'by' such as 'Tia and Watusi 30 by 40'

    c) Put a space between the 'x' and the '0'. For example, instead of 30x30, change it to 30 x 30.

    Note: We also do not recommend that you add quotation marks to your titles. Quotation marks are used in all parts of the coding aspect of a website and may cause issues as well.


    Last Updated: 10/24/2015 2:41:33 PM


    Permalink to this article: http://faso.com/kb/?id=416


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    Q: How to show artwork details or multiple views
    Can I show artwork details, or multiple views of my art?

    A: You can show multiple views of an artwork, such as detail brushwork close-ups or different sides of a 3D piece.

    Here are some examples (scroll down below top image):

    The different sides of a 3D piece:
    http://padgettmcfeely.com/works/615440/look-up-look-in

    Here's an example of the reference photo that a portrait was drawn from:
    www.MarshaRobinett.com/works/83481/commissioned-portraitgreta

    Figurative and Equine Sculpture (Each sculpture is a collection in itself with multiple views in each collection. Click for example on 'The Oceans Sing for Her'):
    http://sharonsmithfineart.com/works

    Jim shows multiple views in his collections as well:
    http://jimpalmerbronze.com/collections/52261

    =================================

    And here are some other sculptors' FASO sites to peruse to see how others are using the software:

    Trudi Gilliam - mixed medium sculpture
    http://trudigilliam.com

    Linda Lewis - Narrative Sculptures in Clay
    http://lindalewisart.com/

    Patty Franklin Mosaic - (glass sculptures)
    http://pattyfranklinmosaics.com/

    Eric Candee - sculpture using natural mediums
    http://ericcandeesculpture.com/

    Bill Bane, NSS - Portrait Sculptor
    http://banestudios.com

    =================================

    Another great option to show multiple images/views of a piece is to upload all additional views to Non-Art Images and add them to the Comments section for that artwork. Here are the steps:

    =================================

    UPLOAD IMAGES TO NON-ART IMAGES:

    - login to FASO control panel
    - click Images icon upper left for Your Non-Art Images
    - click Add a New Non-Art Image
    - click Choose Your Images
    - find image on your computer and double-click on it to select it
    - Upload your image - wait for it to upload
    - click Next
    - click Continue

    =================================

    ADD IMAGES TO COMMENTS SECTION:

    - From control panel:
    - click Artwork icon in top black bar
    - click on the image thumbnail that you wish to add the image(s) to
    - scroll down and place your cursor in the text box below Comments
    - click the Insert Image icon above the text box - looks like mountains/sun
    - A popup window comes up, saying :

    You've got three ways to add images!
    1. Add a New Image from Your Computer
    2. Use an Image that you've already uploaded
    3. Use an Image from the another Website

    - Select #2 and find your image
    - Click on image to select it
    - Click Select Medium Image
    - Repeat to add additional images..(if you like)
    - click SAVE CHANGES


    Last Updated: 9/18/2015 1:20:09 PM


    Permalink to this article: http://faso.com/kb/?id=417


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    Q: How to edit info on FASO.com Artist Directory listing
    The info on my listing in FASO's Artist Website directory is not right! How do I fix that?

    A: Your Artist Directory listing is called your Focal Point page or your Canvoo Page. It is what one sees when they click Artist Websites from FASO.com and then search for your name.

    For the steps to edit and add info on your Canvoo page (including how to correct the pricing of your work), see our FAQ 'How Do I Edit My Focal Point Page?' here:

    http://faso.com/kb/?id=164


    Last Updated: 8/20/2015 5:48:57 PM


    Permalink to this article: http://faso.com/kb/?id=418


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    Q: Facebook Likes on contest site differ from those on Facebook
    Why does my painting show more Likes on my Facebook page than on the BoldBrush contest site?

    A: The likes that show on your BoldBrush Painting Contest entry page are not related to the number of Likes your artwork may have on your Facebook (FB) page. You may have 20 Likes on an image on your FB page; these come from your FASO site or your FB page itself; they do not show on the contest site.

    Likes on the BoldBrush contest site are from people clicking 'Like' when viewing your entry on the contest site itself, such as here:

    http://faso.com/boldbrush/painting/87674

    If you click the question mark next to the number of likes, you'll see this info about 'unique likes' -

    --------------------------------
    UNIQUE Likes are the actual number of individuals who have actually visited the BoldBrush painting entry page and clicked the LIKE button.

    Unfortunately, the count shown on the like button itself is inflated by Facebook and double-counts some people, and also counts people who never visited the page and never actually 'voted' for the painting.

    THE BOTTOM LINE: Get your fans to visit your BoldBrush painting entry page and click LIKE - those are the ones that count for our rankings.

    We outline how we determined that the Facebook like button displayed people count was inaccurate, and how we get the accurate count here:
    http://canvoo.com/blog/21028/facebook-like-button-count-inaccuracies
    --------------------------------


    Last Updated: 5/27/2015 5:57:53 PM


    Permalink to this article: http://faso.com/kb/?id=419


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    Q: Resources for showing work in virtual rooms
    Do you have a way of showing my work 'in situ' in virtual rooms?

    A: Showing your art in virtual rooms is something we have considered implementing, but do not have way of adding at this time.

    You can read an article on this at:
    http://faso.com/fineartviews/33553/virtually-place-artwork-in-the-home

    Also, from a FASO Forum discussion:
    http://faso.com/forum/discussion/?id=8607

    Here are some options you may want to look into:

    a) OhMyPrints:
    http://www.ohmyprints.com/index/455/de/WallApp

    b) Creating your images in Photoshop:
    https://www.youtube.com/watch?v=jATaIZwM0ic

    c) Google Sketchup is mentioned in this forum:
    http://www.wetcanvas.com/forums/showthread.php?t=245736

    ... and here's a video on getting started with Google Sketchup:
    https://www.youtube.com/watch?v=gsfH_cyXa1o

    ~~~~~~~~~~~~~~~~~~~~~~~

    Here are some of our member sites using this type of 'in situ' sampling:
    http://mcintyrefineart.com/collections/14132
    http://lesmayers.com/page/5239/art-installations
    http://sledgeart.faso.com/works


    Last Updated: 7/9/2015 10:31:57 AM


    Permalink to this article: http://faso.com/kb/?id=420


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    Q: Add link to site on BoldBrush contest entry page
    How do I add my website link to my BoldBrush contest entry page?

    A: To place a link to your website on your BoldBrush contest entry, you'll need to edit your 'Focal Point Data.' This is also how you can add to your Artist Directory listing. This listing is called your Focal Point page or your Canvoo Page. It is what one sees when they click 'Artist Websites' from FASO.com and then search for (and find) your name.

    Your Focal Point page will be at a page like this:
    http://faso.com/artists/(YourName).html

    The majority of info that appears in your Focal Point page is automatically propagated and updated according to info that you enter into your website.

    Here's how to add your website link, which will show on all your BoldBrush contest entries, as well as how you can add more info to your profile if you like:

    1. Login to Control Panel
    2. Click 'About the Artist' (on the left in gray)
    3. Click 'Edit Focal Point Data (BETA)'
    4. Enter your domain next to 'Main WebSite'
    5. Add any additional information such as range of prices, or Photo of Artist, Example Artwork, etc
    6. Click 'Save Changes'


    Last Updated: 6/18/2015 4:20:34 PM


    Permalink to this article: http://faso.com/kb/?id=421


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    Q: Blog is copyrighted
    Is my blog copyrighted?

    A: We are not legal experts of course, but our understanding is that along with your artwork, your blog is copyrighted as soon as you write it.

    You can refer to the article at the link below, which includes this line: 'When you write a blog post, you instantly create a copyrighted work.'

    https://www.legalzoom.com/articles/blogging-and-intellectual-property-law

    Here's another article on the subject:
    http://www.rightsofwriters.com/2010/12/can-i-say-my-blog-is-copyrighted-basics.html


    Last Updated: 6/19/2015 12:43:07 PM


    Permalink to this article: http://faso.com/kb/?id=422


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    Q: Location of Mobile visits in stats
    When I track my visits to my website from my mobile device, the analytic visitor data show my location as a different location on different days. Why?

    A: The location data has never been 100 percent accurate to the city level because it is looked up from databases that attempt to determine the location from the IP address, which is an imperfect solution.

    So it's looking up the location from the IP address, not somehow accessing a phone's GPS capabilities.

    Unfortunately, the accuracy of such reports is declining as mobile use increases, because the reported IP over mobile networks is the IP address of the ISP's router, kind of like how in the old AOL dialup days all aol users showed up as being from Virginia (because the router was in Virginia).

    Here is an article that explains it in more detail:
    http://tompitts.org/ip-address-geolocation-less-accurate/


    Last Updated: 7/3/2015 1:53:22 PM


    Permalink to this article: http://faso.com/kb/?id=423


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    Q: Events - Getting Started
    How do I use the Events category?

    A: Here are the basic steps:

    - Login to control panel
    - Click 'More Categories' - left-hand column, just above 'Art and Images'
    - Click 'Events' - right-hand column, light blue
    - Click 'Add New'
    - Enter as much info as you have for the event

    ------------
    Note: Events are listed chronologically by the beginning date of the event. The end date is also important, as when that date is past, the event will be classified as 'archived' and will no longer list as a current event (one would need to click the link at the bottom of the page 'View archive of past events').

    Please use both beginning and end dates when entering your events.

    By the way, if you list a reception, and that date is before an event date, the reception will be listed first.

    Make sure to enter dates as NUMBERS.
    Tuesday, April 1, 2014, needs to be entered as 4/1/2014
    ------------

    - Click 'Add & Save Now'

    =====================

    ADD EVENTS TO NAVIGATION BAR:

    Now you'll want to show your Events on your Nav Bar:

    - From control panel:
    - Click 'Edit Navigation Bar' (left-hand column)
    - For an unused category, select 'Events' from the drop-down
    - Add Override Text to the right, if you want to rename the category
    - Click 'Submit'


    Last Updated: 7/20/2015 12:34:54 PM


    Permalink to this article: http://faso.com/kb/?id=424


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    Q: How do I share my upcoming events on social media?
    How do I share my upcoming events on social media?

    A: Here are some ways you can share an upcoming event on social media sites.

    If you are working from a mobile device, you can install and use the Facebook and Twitter apps to easily share any pages from your website. On a phone, for example:

    Go to your event page
    Click the menu button
    Click Share

    All of the sharing apps installed on your phone will appear. For example, if you click Facebook, a new window will pop up with the link to the event, a space for some text and a "Post" button.

    ==========

    If you are sharing from a regular computer, you would just need to go to the event page. Copy the url at the top in the address bar. Then paste it into the status section of the social media site where you want to share it.

    ==========

    Another thing you can do is install your own Facebook and/or Twitter buttons on your event page. You can create the button on the social media site and they will provide you with some html code. You would then paste the code into your event page.

    Here are the sites where you can create the buttons and obtain the html code. These buttons will allow you, as well as others, to share your event.

    Facebook buttons:
    https://developers.facebook.com/docs/plugins

    Twitter buttons:
    https://dev.twitter.com/web/tweet-button

    Twitter "Click to Tweet" button:
    https://clicktotweet.com/

    Once you have the button code, you can add it to the event page, as follows.
    FASO Control Panel
    Click More Categories
    Click Events
    Click Edit for the event
    Text area - click HTML
    Paste the button code in the HTML Editor
    Click Update
    Save Changes


    Last Updated: 7/24/2015 5:36:36 PM


    Permalink to this article: http://faso.com/kb/?id=427


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    Q: FASO app stopped working
    The FASO app for my iPhone (or Android) stopped working. What do I do?

    A: If the FASO app for your iPhone or Android has stopped working, the best thing to do is remove it and download it again. This will make sure you have the latest version of the app too.

    For the FASO app for iPhone, see this page:

    https://itunes.apple.com/us/app/faso/id527927442?mt=8

    ~~~~~~~~~~~~~~~~~~~~~~

    For the FASO app for Android:

    -go to Google Play Store on your Android mobile device
    -search on 'FASO by boldbrush'
    -find it and click to download - make sure you see the FASO logo, as seen on this page:
    www.faso.com

    You can also refer to our FAQ 'How to install the FASO app for Android' here:

    http://faso.com/kb/?id=383


    Last Updated: 9/10/2015 3:13:44 PM


    Permalink to this article: http://faso.com/kb/?id=428


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    Q: Enable Email Notifications for the BoldBrush Social network
    Can I get notified by email when someone likes a post of mine in the BoldBrush social network?

    A: To enable notifications by email for any 'likes' of your posts in the BoldBrush social art activity stream (sometimes called FASO Connect):

    1. login to control panel
    2. click gear icon in top right for 'Your Account Settings'
    3. click 'Account Settings'
    4. under FASO Labs, click 'Email Notifications'
    5. click 'Edit'
    6. for 'Send me an email when this happens,' change from No to Yes
    7. save changes


    Last Updated: 8/11/2015 7:36:28 PM


    Permalink to this article: http://faso.com/kb/?id=429


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    Q: Add a Fine Art America widget
    Can I add a Fine Art America widget to my site, to link to my page to sell prints?

    A: Here is how to create a widget for FineArtAmerica (FAA) to add to your FASO site:

    -log in to your FAA account (need Premium account for widget)
    -click Behind the Scenes
    -click Shopping Cart Widgets (under Marketing)
    -select a widget

    (You can add some of your own website color codes, so it matches your site. You can find the color codes in your FASO control panel in the Design Center.)

    After adding your own color codes (optional), click the box under Embed Code. The code will be highlighted; right click to copy the code.

    NOTE: My colleague Gayle has added the Stand Alone Shopping Cart. This widget is a little wide for some of our templates, but does work well on our new mobile responsive templates (Generation 3 templates).

    You can see how it functions on Modern Momentum her page here:
    http://gaylefaucettewisbon.com/page/3008/prints-and-cards

    (It is possible that she has changed templates by the time you read this. As you know, FASO clients can change their sites any time without our knowing.)

    ~~~~~~~~~~~~~~~~~~~~~

    How to add to your FASO website:

    To place a widget on your site, you have 2 options.

    Once you have the code:

    1. Add to text editing box (on Main page, for example)

    - from FASO control panel:
    -click on the category/page where you wish to add the widget/badge (such as Your Sites Home Page - left column)
    -click on HTML (above text editing box)
    -paste in the code where you want it to show (below existing text perhaps)
    -click UPDATE
    -click Save Changes

    ~~~~~~~~~~~~~~~~~~~~~

    2. Add widget to navigation bar:

    -from FASO Control Panel:
    -click on gear icon in upper right for Your Account Settings
    -click Account Settings
    -click on 'Other advanced Odds and Ends'
    -click HTML above the 'Extra Header HTML' text editing screen
    -paste the HTML code provided
    -click UPDATE
    -click SAVE CHANGES

    ~~~~~~~~~~~~~~~~~~~~~

    Need help with the widget? Provide us with the code and tell us what page you want the widget on. The best way to get the HTML code to us is to paste it into an email and send to: support@fineartstudioonline.com - please add your account # to the subject line. And remember to tell us what page on your site you would like for us to place the widget.

    We will do our best!

    ~~~~~~~~~~~~~~~~~~~~~

    SPECIAL PAGE FOR FAA USING PAGES:

    You can create a Page especially for this link and add it to your Navigation Bar, titled Prints and Cards for example. For info on our PAGES category, see our FAQ here:
    http://faso.com/kb/?id=225

    ~~~~~~~~~~~~~~~~~~~~~

    LINK TO FAA PAGE:

    You can also add a direct link from your navigation bar to your FAA print shop, without using a widget or a special page.

    -log into FASO Control Panel
    -click 'Edit Navigation Bar' - notice which category you want to use
    -click 'Advanced' - only Categories 1-8 are available for this method
    -under 'Override Link,' paste the link url in the space beside the Category -under 'Override Text,' type in what you would like to name the link, such as Prints
    -click 'Submit'

    Here's an example:

    http://telluride-landscape-photography.com

    Click on 'Barbara A Newby Photography-Additional Galleries'

    =========


    Last Updated: 6/6/2016 3:37:44 PM


    Permalink to this article: http://faso.com/kb/?id=430


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    Q: I received a notice from Internet Domain Services to renew my domain. Is this legitimate?
    The notice was very forceful and sounded to me like I would lose my domain name if I did not do what they say. Help!

    A: If you registered your domain through our registrar, your domain is safely ensconced in our domain manager. We automatically renew your domain on a yearly basis.

    A domain name is included in all of our plans (except for the deprecated plan, Intro, $8 monthly).

    There are a number of companies out there that are notorious for domain slamming - a deceptive practice and a scam. Another slammer is Domain Registry of America.

    Please disregard their email.

    Internet Domain Services is discussed online here:
    http://www.chinalawblog.com/2015/07/china-domain-name-scams-rising.html

    And here:
    https://www.reddit.com/r/Scams/comments/3115ny/internet_domain_name_services_domain_name/

    Domain slamming may be on the rise, according to this article from 7/14/2015:
    http://www.chinalawblog.com/2015/07/china-domain-name-scams-rising.html

    To read more about domain slamming:
    http://www.respondhost.com/domaininfo/domainslamming.htm

    On Wikipedia:
    http://en.wikipedia.org/wiki/Domain_name_scams

    Also see:
    http://faso.com/kb/?id=195

    ==================

    NOTE: If you are not sure if you registered your domain with us, please inquire. You can also look your domain up in public records, whois. Here is one url for a whois database:
    whois.domaintools.com

    Our domain registrar is WildWest Domains. You will also see the FASO Privacy setting on your domain:
    For the Finest Artists ~ FASO Private Domains


    Last Updated: 9/3/2015 6:16:19 PM


    Permalink to this article: http://faso.com/kb/?id=431


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    Q: How to reorder images within collection
    How do I change the display order of images within my collections?

    A: To change the order of your images within a collection:

    To use our feature to reorder images visually, you may need to take this first step:

    1. login to Control Panel
    2. click Art Portfolio
    3. click Edit the Works Display
    4. for Default Works Display Order, select Display Sequence Number from the drop-down

    THEN:

    1. from Control Panel:
    2. click Artwork icon in upper row
    3. click Add/Edit Collections
    4. to the right of the collection, click Reorder Artworks
    5. drag and drop thumbnails to desired order
    6. click Save and exit

    * For a reorder to work, a change must be made. That means you must move at least one artwork.


    Last Updated: 7/5/2016 6:12:22 PM


    Permalink to this article: http://faso.com/kb/?id=432


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    Q: How do I remove my watermarks?
    I added watermarks and have now changed my mind. How do I remove them?

    A: To remove watermarks, you will need to clear the text boxes out and Save Changes.

    - from FASO control panel:
    - click 'Artwork' icon (upper row)
    - click 'Edit the Works Display' (upper left)
    - click 'Add Watermarks, Copyright Notices, and Attributions to your images'
    - delete all text from all fields
    - Save Changes


    If you disabled the watermark feature, you will need to re-enable it to remove your watermark text (above).
    To re-enable:
    - click Gear icon (top right corner)
    - select 'Account Settings'
    - click 'Labs'
    - for 'Enable Image Watermarks and Attribution,' add a check mark
    - Save Changes


    Last Updated: 12/3/2015 5:28:14 PM


    Permalink to this article: http://faso.com/kb/?id=433


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    Q: Cant reorder images: Masonry Template related
    I can't get my thumbnails to go in the order I want. Why not?

    A: For the layout of your image thumbnails, our templates use either a 'Masonry' style layout or 'Row' layout. When using a template with Masonry layout, you can not control the order of your thumbnails. To do so, you'll need to switch to a template using 'Row' layout. Allow us to explain.

    Masonry is a grid layout based on optimal position according to available vertical space - like arranging stones in a wall. Templates that use a Masonry-style layout of thumbnails (aka 'Pinterest style layout') sort images by height, not by user preference. If you could reorder images, they may be poorly-displayed with excessive empty space.

    Here is a list of current Generation 3 templates, grouped by the type of thumbnail layout:

    Generation 3 Templates with MASONRY layout:

    Seattle Sleekness [Beta]
    Eurostyle [Beta]
    Modern Momentum [Beta]
    Elevated Custom
    Elevated Coral
    Striking Studio
    Cosmic Chameleon
    Morphic Maplelicious

    Generation 3 Templates with ROW layout:
    (If you want to control the order of your thumbnails absolutely, you'll need to choose one of these templates below):

    Mirabello
    Merriweather
    Gotham
    Evoke
    Slate Custom
    Slate Orange

    To change your template, click on the Design icon in your control panel toolbar, then 'Change your site's template.' You can also refer to the article here:
    www.faso.com/blog/52611/faso-launches-new-site-design-center


    Last Updated: 2/2/2016 12:42:56 PM


    Permalink to this article: http://faso.com/kb/?id=434


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    Q: Add an image to your Contact page
    How do I add an image to my Contact the Artist page?

    A: Here's how to add an image to your Contact the Artist page, as FASO staff member Gayle has done on her site here:

    http://gaylefaucettewisbon.com/contact

    1. login to FASO control panel
    2. click 'Contact the Artist' - left column
    3. click 'Edit HTML'
    4. place cursor where you want the image
    5. click the 'Insert image' icon in upper row - looks like mountains/sun

    - A window will pop up with three ways to add an image:

    ============
    * Add a New Image from Your Computer
    * Use an Image that you've already uploaded
    * Use an Image from the another Website
    ============

    6. click on your preference
    7. find your image and click on the thumbnail to select it
    8. click 'Insert Medium Image'

    ============
    To resize this image:
    (Note: No worries making it smaller, but enlarging the image could cause pixelation/distortion.)

    -Click 'Full Screen Mode' (bottom left of text box) and wait for new window to open
    -Click on image - a new box should pop up above that says 'Edit Image Properties'
    -Click on 'Edit Image Properties' - wait for another new box to pop up
    -For 'Dimensions,' change the dimensions in just 1 of the boxes - these are measured in pixels. You may want to try 300 or 400 to start

    Note: If your browser shows little white boxes all around the image, you can also simply drag one of the CORNER boxes to resize the image.

    - click 'Update'
    ============

    9. click 'Save and exit'
    10. click 'Submit'


    Last Updated: 10/8/2015 8:24:55 PM


    Permalink to this article: http://faso.com/kb/?id=435


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    Q: How to access FASO email account on iPhone
    How do I set up my email account on my iPhone?

    A: For the setup steps complete with screenshots, go to:
    http://faso.com/articles/82590/how-to-set-up-your-faso-email-on-your-iphone

    The article will configure an IMAP account on your iOS device - IMAP is highly recommended these days, over POP.

    Note: The images in the article show an iPhone 5s running iOS 7. Though screens on other iOS devices may look different, the process is the same.

    Also, you are limited to uploading 1 image at a time (due to no flash on iOS).

    ------------------------------
    Basic steps:

    1. from home screen on your phone, tap Settings, then Mail, Contacts, Calendars

    2. tap Add Account > Other > Add Mail Account

    3. On the New Account screen, enter the following information, and then tap Next
    * Name - Enter in your first and last name. This name will appear in the From field of messages you send.
    * Email - Enter your entire email address (for example, myname@mydomain.com).
    * Password - Enter the password for your email account.
    * Description - Enter a descriptive name for the account (for example, Work Account). This description will only be visible to you.

    4. After the device looks up your account, tap IMAP at the top of the screen.

    5. Enter the following information in the Incoming Mail Server and Outgoing Mail Server fields::
    Host Name - Enter the following secure server name: secure.emailsrvr.com
    User Name - Enter in your entire email address (for example, myname@mydomain.com).
    Password - Enter in the password for your email account.

    6. Tap Next and then tap Save.
    The device verifies your settings. After the settings are verified, the Mail & Notes screen is displayed.
    ------------------------------

    Mapping Your Folders
    Important: Complete the following steps to prevent email from being deleted from your device.

    Mapping your folders enables you to synchronize email across all your devices, email clients, and the web. By default, some email clients and mobile devices create their own Sent, Trash, and Drafts folders. You can map your sent, deleted, and draft messages to their proper folders, and access any sub-folders that you have created, by following these steps:

    1. After you have set up your mail account, go back to the home screen on your device and tap the Mail icon.
    2. Tap your new account mailbox and let all your mail synchronize. Then return to the home screen.
    3. Tap Settings > Mail, Contacts, Calendars, tap your account, and then tap your email address.
    4. At the bottom of the Account screen, tap Advanced.
    5. On the Advanced screen, tap Drafts.
    6. On the next screen, in the On The Server section, tap the Drafts folder.
    7. Repeat steps 5 and 6 for your Sent and Trash folders.

    ------------------------------

    If the steps outlined above did not work for you, try our automated set up tool at this page:
    http://my.faso.com/mail/help/

    ------------------------------

    You may also be interested in the FASO app for iPhone - visit the App Store to obtain the free FASO app:
    http://itunes.apple.com/us/app/faso/id527927442?mt=8

    This article will show you how to download the FASO app:
    http://faso.com/articles/81302/how-to-download-the-faso-iphone-app


    Last Updated: 4/27/2016 6:52:00 PM


    Permalink to this article: http://faso.com/kb/?id=437


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    Q: How to install the FASO app for iPhone
    How do I get the iPhone app for FASO?

    A: First, visit the App Store to obtain the free FASO app for iPhone:
    http://itunes.apple.com/us/app/faso/id527927442?mt=8

    This article with screenshots will show you how to download the FASO app:
    http://faso.com/articles/81302/how-to-download-the-faso-iphone-app





    Last Updated: 10/20/2015 3:15:28 PM


    Permalink to this article: http://faso.com/kb/?id=438


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    Q: RSS Feed Link - What it does
    What is the RSS feed and how does it work?

    A: If you don't know what an RSS feed is, don't worry too much, people who use RSS will know what it is. Let's just say they are like channels that visitors can subscribe to and that they are about to explode into common usage. We have integrated an RSS Feed into the Blog mentioned above. For those of you who don't want to blog (and even for those who do), we have added a built-in RSS Feed to every single FASO account. If you go to your "Works" page on your web site, you will notice a little orange icon with the word "Feed" next to it. (It is not visible if you've chosen to hide the artworks subheader) This allows site visitors who use RSS to with a few clicks "subscribe" to your works portfolio. Why would someone do that? Because it will allow the visitor to monitor when you post new artwork without having to manually check your site every day. Communicate with your clients and friends and encourage them to subscribe to your RSS feed (and be sure to post new artwork often).

    If you want to hide the subheaders (ie the line that reads 'All • Originals • Limited Editions • Open Editions • Feed') you can do so by following these instructions:

    1. Login to your control panel.

    2. Click on MY ARTWORK PORTFOLIO

    3. Click on 'Edit the works display'

    4. Next to 'Hide Subheader in Portfolio' click 'Yes'

    5. Click Save Changes


    Last Updated: 10/17/2015 2:55:01 PM


    Permalink to this article: http://faso.com/kb/?id=439


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    Q: How do I send my SENT newsletter to a few more people, a few new subscribers?


    A: The easiest way to send your current (recently sent) newsletter to a new subscriber is to forward the newsletter you received.

    If you are going to forward the copy you received to more than one new subscriber, please be sure to either use bcc - blind carbon copy, or forward each email individually. This will protect the privacy of the new subscriber's email address.


    Last Updated: 10/23/2015 12:42:42 PM


    Permalink to this article: http://faso.com/kb/?id=440


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    Q: How I can remove watermarks on non-art images, like my Bio photo?
    How I can remove watermarks on certain images, like my About the Artist photo?

    A: Here are the steps for removing a watermark on an Image in the Images folder, like your 'About the Artist' page photo or an image of someone else's art on your blog:

    from FASO control panel
    click Images icon (top row, 4th from left)
    click on the image to open editing screen
    for 'Exclude From Watermarking', select Yes
    Save

    Then to make sure it really saves the change:
    click Artwork icon (top row, 3rd from left)
    click 'Edit the works display'
    click 'Add Watermarks, Copyright Notices, and Attributions to your images'
    Hit Save Changes (*no changes were made)

    ==============

    If the 2 steps above are not recognized immediately on your website, you can also change the CDN number.

    To change the CDN number:
    from FASO control panel
    click Gear icon (upper right corner)
    select Account Settings
    click Other Advanced Odds and Ends
    scroll down
    for CDN Version, change value***
    Save

    ***The value in the CDN version field doesn't matter at all. The only thing that matters is that a new value is used. We usually base the value on the the date. But that is not a requirement.

    CDN stands for "Content Delivery Network." A content delivery network makes copies of the content (in this case images) and saves them on servers all around the country (and world). These are extremely fast servers and serve the images really fast.

    Since the CDN makes a COPY of the image, it will not have the latest copy when the content changes.

    Changing the CDN Version adds an extra url parameter to images to "bust" the old images cached by the CDN. In most cases, changing the CDN version will cause all images on the site to reload fresh. This is useful in cases where watermarks or replaced images are not updating properly.


    Last Updated: 5/31/2016 10:51:19 AM


    Permalink to this article: http://faso.com/kb/?id=441


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    Q: How to create a newsletter with Artful Mail
    How do I create and send an email newsletter using Artful Mail 2.0?

    A: Here are the Basic Instructions for creating an Email Newsletter, using Artful Mail 2.0:

    You can see that Artful Mail is enabled by the dragonfly logo in the upper left. If not, you may need to enable Artful Mail 2.0 (in beta testing) :

    -log into control panel
    -click on 'gear' icon for 'Your Account Settings' - far upper right next to the ?
    -click on Account Settings
    -click on Labs
    -check the box for 'Artful Mail 2.0 Beta'
    -Save Changes
    -Exit

    Now, to create a newsletter, you can find a video tutorial here:
    https://www.youtube.com/watch?v=ntmVy333Llo

    And an article with screenshots here:
    http://faso.com/articles/89492/how-to-start-a-newsletter-with-artful-mail-20

    Here are the steps:

    1. log into control panel
    2. click on Dragonfly/newsletter icon - upper row
    3. click on 'Click Here to login to the Email Newsletter System.'
    4. click on blue 'New Newsletter' button
    5. click on one of the 10 templates available
    6. follow the prompts in the template.

    ----------------------------------

    SEND YOURSELF TEST:

    Now, to send yourself a test, after the steps above:

    - Make sure the correct email address appears in the box
    - Click 'Send Test'

    Look in your email program for the 'MERGED VERSION' (meaning both text and images will show) - if you don't see it, check your spam folder.

    Then you'll need to go back to your control panel newsletter system, click on Drafts, then click 'Preview and Send' for it to go out to your subscriber list.

    ===================

    INTERNET EXPLORER:

    If you use Internet Explorer as your browser and wish to use Artful Mail for a newsletter, when you login to the newsletter software and click on New Newsletter, you will see this message:

    ArtfulMail BETA does not support Internet Explorer at this time

    Please try again with Firefox, Chrome or Safari.

    If you wish to proceed with Internet Explorer, click the link below the warning, that says:
    'Proceed.'
    Just be aware things may not work as intended.

    ------------

    If you choose to proceed, you may find that when you type in text, your text will NOT save. That is only one problem you may experience.

    Our apologies but we cannot correct usability issues with Internet Explorer.

    We highly recommend using any browser other than Internet Explorer when using our interactive software. Mozilla Firefox and Chrome are favorites here at FASO and very easy to use.


    Last Updated: 10/30/2015 8:34:07 PM


    Permalink to this article: http://faso.com/kb/?id=442


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    Q: Blog Entry Excerpt
    What is 'entry excerpt' in the Blog?

    A: The blog 'entry excerpt' is a condensed description of your blog post, which can be added automatically in Blog Configuration, or post by post (entry by entry).

    In 'blog configuration' you are able to set Front Page Displays to 'Full Articles' or 'Excerpts' and the system will create excerpts for you. However, as you've found when writing a blog post, you can also use the 'Entry Excerpt' text box in each blog entry to accomplish this.

    The excerpt is also used to describe your post in RSS feeds and is typically used in displaying search results. You can use this if you are linking your blog entries to Facebook - so Facebook does not have access to your entire blog entry.

    Here's how to use this:

    - login to control panel
    - click the Blog icon in upper row
    - click 'Blog Configuration'
    - for 'Front Page Displays,' select either 'Full Articles' or 'Excerpts' from the drop-down
    - save changes


    Last Updated: 10/30/2015 8:28:42 PM


    Permalink to this article: http://faso.com/kb/?id=443


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    Q: Blog Tagline
    What does 'tagline' mean for my Blog?

    A: The function of a tagline is to add text describing your blog, under the title in the search engines. It's like adding another line to your blog title. It's just an option; many people leave it blank.

    The Tagline can be created under Blog Configuration:

    - login to control panel
    - click the Blog icon in upper row
    - click 'Blog Configuration'
    - for 'Front Page Displays,' select either 'Full Articles' or 'Excerpts' from the drop-down
    - save changes


    Last Updated: 10/30/2015 8:28:09 PM


    Permalink to this article: http://faso.com/kb/?id=444


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    Q: Difference between Email Newsletter and Blog
    What is the difference between an Email Newsletter and a Blog? And which is better?

    A: There is a difference between the Email Newsletter and the Blog. They are separate, different features. FASO Tech Regina says 'It's push vs. pull. You push a newsletter out to people, you pull people to your website with a blog.'

    This article may clarify:
    http://www.howdesign.com/creative-freelancer-blog/difference-blog-newsletter/

    ---------------------------------------

    BLOG SAMPLES

    Here are some samples of other artists' blogs:

    http://woodwardsimons.com/blog
    http://warrenchang.com/blog
    http://marianfortunati.com/blog
    http://debragroesser.com/blog
    http://gaylefaucettewisbon.com/blog

    ---------------------------------------

    NEWSLETTER SAMPLES

    Here are sample email newsletters from the same artists:

    http://woodwardsimons.com/nl/?nid=35650&type=html
    http://warrenchang.com/nl/?nid=69099&type=html
    http://marianfortunati.com/nl/?nid=70042&type=html
    http://debragroesser.com/nl/?nid=12163&type=html
    http://gaylefaucettewisbon.com/nl/?nid=70810&type=html

    ---------------------------------------

    NEWSLETTER WINS THE PRIZE

    If you're considering doing one not both, we recommend the email newsletter, as it is one of the best marketing tools you have. Take it from David Cheifetz:

    'When I signed up for a faso site, I followed your emphatic advice to begin and maintain a regular newsletter. This has turned out to be the best marketing advice I've ever put into practice.' -David Cheifetz, http://davidcheifetz.com/

    Here's a sample of one of David's newsletters:
    http://davidcheifetz.com/nl/?nid=71172&type=html

    ---------------------------------------

    ARTICLES ABOUT THE VALUE OF AN e-NEWSLETTER

    Following are some articles for your consideration:

    First, by Keith Bond from 6/7/2010, from the Fine Art Views (FAV) newsletter - 'Have you signed my guest register? and other ideas to build your mailing list' :
    http://fineartviews.com/blog/20262/have-you-signed-my-guest-register-and-other-ideas-to-build-your-mailing-list

    ~ ~ ~

    An article by FASO Founder Clint Watson, 11/1/2012, regarding contacts you may be overlooking:
    http://faso.com/fineartviews/50983/your-hidden-email-subscriber-list

    ~ ~ ~

    What you really need:
    http://faso.com/fineartviews/2425/what-you-really-need-are-customers-who-are-interested-in-and-therefore-actually-purchase-art

    ~ ~ ~

    More:

    http://faso.com/fineartviews/14778/use-your-mailing-list
    http://faso.com/fineartviews/39541/a-simple-focused-snail-mail-campaign
    http://faso.com/forum/discussion/?id=9575
    http://www.artsyshark.com/2013/10/24/how-to-create-an-artist-newsletter/

    ---------------------------------------


    Last Updated: 10/31/2015 12:33:56 PM


    Permalink to this article: http://faso.com/kb/?id=445


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    Q: Difference between Blog and Email Newsletter
    What is the difference between a Blog and an Email Newsletter?

    A: There is a difference between the Email Newsletter and the Blog. They are separate, different features. FASO Tech Regina says 'It's push vs. pull. You push a newsletter out to people, you pull people to your website with a blog.'

    This article may help to clarify this:
    http://www.howdesign.com/creative-freelancer-blog/difference-blog-newsletter/

    Here are some samples of other artists' blogs:

    http://woodwardsimons.com/blog
    http://warrenchang.com/blog
    http://marianfortunati.com/blog
    http://debragroesser.com/blog
    http://gaylefaucettewisbon.com/blog

    ---------------------------------------

    Here are some sample email newsletters from the same artists:

    http://woodwardsimons.com/nl/?nid=35650&type=html
    http://warrenchang.com/nl/?nid=69099&type=html
    http://marianfortunati.com/nl/?nid=70042&type=html
    http://debragroesser.com/nl/?nid=12163&type=html
    http://gaylefaucettewisbon.com/nl/?nid=70810&type=html

    ---------------------------------------


    Last Updated: 10/31/2015 12:08:28 PM


    Permalink to this article: http://faso.com/kb/?id=446


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    Q: What happens to my list of subscribers if I downgrade my account?
    I need to downgrade my account. What happens to my list of Newsletter Subscribers?

    A: Your hard-earned list of subscribers will remain in place. Our software will not arbitrarily go in and delete your subscribers to get to the allowed limit on the lower priced plan.

    Intro allows for 50 newsletter subscribers.
    Silver allows for 100 newsletter subscribers.
    Gold allows for 1000 newsletter subscribers.
    Platinum allows for unlimited subscribers.

    However you will not be able to send a newsletter without manually deleting subscribers to reach the lower limit.

    NOTE: If you go from a paying plan to the Free BoldBrush Light account, our software will not delete any subscribers listed in your database.
    They will be there for you when you upgrade.

    You can always choose to EXPORT your subscriber list to your computer, as follows:
    Login to newsletter software
    click Subscribers
    click Export your active subscribers to comma-delimited file


    Last Updated: 11/19/2015 12:56:28 PM


    Permalink to this article: http://faso.com/kb/?id=447


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    Q: I get emails on my iPad, iPhone, and desktop computer. How do I delete a trashed message on all devices!
    How do I delete emails on all my devices without having to delete them one at a time on each device?

    A: Here are the steps:
    -from iPhone and/or iPad
    -click email icon
    -select your email account (if you have more than one)
    -Go to Inbox
    -click Edit (top right of column)
    -select emails to be deleted (click round circle on left)
    -select 'Trash' (bottom right)

    In order for the email to be deleted on all devices you will now have to empty Trash:
    -Go to Trash folder
    -Select Edit (top right of column)
    Click Delete All (bottom right of column)
    click Delete All (to confirm)

    When you login to your desktop email account the emails will be gone. If for some reason they are still there, just be sure to refresh your browser window.

    NOTE: If you use a desktop client, like Macmail, and the above does not work, there is most likely a setting in your desktop client that would need adjusting.


    Last Updated: 11/19/2015 4:26:59 PM


    Permalink to this article: http://faso.com/kb/?id=448


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    Q: View Past Billing History
    How can I see my billing history?

    A: 1. Login to your Control Panel
    2. Click the $ Billing icon in the upper row for Billing

    - You'll see your next payment date and amount here -

    3. Click 'View Past Charges' (near bottom of screen)


    Last Updated: 11/25/2015 4:44:22 PM


    Permalink to this article: http://faso.com/kb/?id=449


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    Q: Add multiple newsletter subscribers with .csv file
    Can I add Email Newsletter subscribers with a CSV file I have?

    A: To add a batch of newsletter subscribers from a .csv file that you've already created:

    1. Login to Control Panel
    2. Click the 'Newsletter' dragonfly icon in the top black area
    3. Click 'Click Here to login to the Email Newsletter System'
    4. Click 'Subscribers' on the left
    5. Click 'Add a Batch of Multiple Subscribers'

    - Look at the instructions/format on this page.

    6. Click 'Import CSV'
    7. Click 'Browse' and find your .csv file
    8. Click 'Next Steps'
    9. Follow instructions

    ==================================
    PLEASE NOTE: Anti-spam laws are very strict. To add addresses to your email newsletter subscriber list, you must first have the PROPER PERMISSION for each and every recipient on your list.
    It is a legal requirement that anyone you send your email newsletter to has specifically requested it, and has 'opted in' to your list. Without proper permission, you run the risk of getting reported for spam, or worse, being sued under anti-spam laws.
    The basic principle of permission is that you can only email people who have explicitly given you permission to contact them, and only about subjects that they have specifically agreed to. Failure to ensure that all your recipients fall into this category may result in the termination of your account.
    You can read more about 'the basic principle of permission' and our usage policy at the page below.
    https://data.fineartstudioonline.com/cfg_nl_policy.asp


    Last Updated: 12/1/2015 7:53:28 PM


    Permalink to this article: http://faso.com/kb/?id=450


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    Q: Tips on photographing your artwork
    How do I photograph my work?

    A: Good images are key to showing your work at it's best. If you do not want to hire a professional photographer, following are some tips and suggestions.

    Some artists contact their local college to find a photography student to help at a discounted rate. Others employ the good graces of an amateur photographer friend. If you want to give it a try yourself, read on.

    Our award-winning client David Cheifetz created a diagram showing how he photographs his work. Click on the diagram to open a pdf file from this page:
    http://davidcheifetz.com/page/7912/how-to-photograph-artwork

    In case you're not familiar with Photoshop's 'Free Transform' as he mentions in this diagram, here's how to work with that:

    -Open your image in Adobe Photoshop
    -Hit Command/A (Select All) to select the image
    -Edit/Free Transform
    -Adjust sides
    -Save

    ~~~~~~~~~~~~~

    Here are some articles with more information:

    www.faso.com/fineartviews/1147/how-to-photograph-paintings

    www.faso.com/forum/discussion/?id=1879

    www.wikihow.com/Photograph-Oil-Paintings

    www.betterphoto.com/exploring/shootingPaintings.asp

    www.arthistory.about.com/od/collecting_and_appraising/l/bl_photoartqt.htm

    www.emptyeasel.com/2007/01/19/how-to-photograph-your-artwork-for-a-portfolio-or-the-internet/

    www.mgreerphoto.blogspot.com/2008/06/how-to-photograph-artwork.html

    www.slpeterson.blogspot.com/2009/06/photographing-oil-paintings.html

    www.artsyshark.com/2015/04/23/mistakes-photographing-art


    Last Updated: 12/12/2015 1:14:07 PM


    Permalink to this article: http://faso.com/kb/?id=451


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    Q: PDF link forces download
    I added a PDF, but when I click to open it from my site, it makes me download it. How can I make it open right up?

    A: The way PDFs open depends on your own browser settings. This page has some info on this:
    http://www.computerhope.com/issues/ch001114.htm

    We suggest you do a Google search on something like: 'Firefox pdf settings without download' (replace 'Firefox' with your browser, such as Chrome or Safari). You might get a page such as:

    https://support.mozilla.org/en-US/kb/view-pdf-files-firefox-without-downloading-them

    Or:

    https://productforums.google.com/forum/#!topic/chrome/gRyGoOE0Fhs


    Last Updated: 1/26/2016 7:37:52 PM


    Permalink to this article: http://faso.com/kb/?id=452


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    Q: Add PayPal Logo to site
    How do I add a PayPal logo to my site?

    A: Regarding adding a Paypal/credit card logo onto your site, you'll need to visit the 'PayPal Logo Center' at:
    https://www.paypal.com/us/webapps/mpp/logo-center

    You'll see many fun choices.

    1. Scroll down and choose the logo you like
    2. Click 'See the source code' below the logo (blue button)
    3. Copy (CTRL/C) the code that popped up - be sure to copy all of it

    Then, paste the code so the logo appears on your site or blog:

    1. Log in to your FASO Control Panel

    2. Click to edit the page where you want the logo to appear - such as 'Your Site's Home Page' in left menu bar

    NOTE: You may want to add a line break or 2 in the place where you want to place the logo.

    3. Click 'HTML' - right-hand icon above text box

    4. Place cursor where you want the logo to appear (this can be tricky in the midst of HTML code - if you need help, just ask)

    5. Paste (CTRL/V) the code
    6. Click 'Update'
    7. Save Changes

    If you need additional assistance, we can add it for you. Just email the code to us at support@fineartstudioonline.com and let us know where you would like it to appear on your site.


    Last Updated: 2/12/2016 8:37:40 PM


    Permalink to this article: http://faso.com/kb/?id=453


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    Q: Can someone buying art use a credit card or do they need to have a PayPal account?
    If I add Paypal to my website does that allow collectors to make a purchase using a credit card?

    A: Anyone buying your art does not need to have a Paypal account in order to make a purchase.

    They can simply choose the option that comes up to pay with a credit card, this option:

    Pay with a debit or credit card, or PayPal Credit
    (Optional) Join PayPal for faster future checkout


    Last Updated: 3/29/2016 5:37:13 PM


    Permalink to this article: http://faso.com/kb/?id=454


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    Q: My Thumbnails are blurry, out of focus. Masonry Layout
    I uploaded great images of my art but the images are out of focus on my live website. How do I correct this?

    A: Images on the thumbnail pages are displayed in either a 'Masonry' style layout or 'Row' layout. If you have any long, narrow images or tall, thin images, those images may not look sharp if you are using a template with Masonry layout, due to how Masonry layout functions.

    This type of layout is Pinterest inspired. It is used for cosmetic reasons and provides a modern appearance to the Collection Overview pages (thumbnail pages). The masonry design is also the wave of the future since it functions and flows so well on mobile devices.

    Images scale proportionally height-wise which can cause problems if you have really tall images or really long, wide images.

    You can correct the look and sharpen your images as follows:
    from FASO control panel
    click on Design icon (top row)
    click on Advanced, far upper right
    click on Custom CSS
    add
    .grid-item { text-align: center; }
    .grid-item img { width: auto; }
    Save Changes

    There is no one solution that will work perfectly for each artist regarding the display of their artworks (neither masonry or row designs are perfect for users).

    The developers are currently looking into ways to offer alternatives based on the needs of individual artists.

    Please keep in mind that the Collections overview pages are meant to show a 'list' or 'grid' of artworks. This view is simply a preview to be able to select an artwork from and see the detail.

    =======================

    Here is a list of templates, grouped by thumbnail layout style.

    MASONRY layout:
    Seattle Sleekness [Beta]
    Eurostyle [Beta]
    Modern Momentum [Beta]
    Elevated Custom
    Elevated Coral
    Striking Studio
    Cosmic Chameleon
    Morphic Maplelicious

    ROW layout:
    Mirabello
    Merriweather
    Gotham
    Evoke
    Slate Custom
    Slate Orange


    Last Updated: 2/2/2016 12:57:50 PM


    Permalink to this article: http://faso.com/kb/?id=455


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    Q: Add an avatar image that shows on FASO Connect stream
    How do I add or change the image that shows on my FASO Connect social network stream?

    A: 1. Login to Control Panel
    2. Click 'About the Artist' - left column
    3. Click 'Edit Focal Point Data (BETA)' (near top, in blue)
    4. For 'Photo Of Artist, click 'Change Image' to find your image visually, or
    click the drop-down to select by title
    (your image should already be uploaded to 'Images Other Than Artwork')
    5. Click 'Save Changes'


    Last Updated: 3/29/2016 5:36:33 PM


    Permalink to this article: http://faso.com/kb/?id=456


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    Q: I received emails about security issue, Windows 2003
    I got an email warning me that my site isn't safe, because it's unsupported by Windows 2003. Is this an issue?

    A: This is basically spam, trying to market to you.

    Please rest assured this is nothing to worry about. We do not use Windows server 2003 on any of our servers and all FASO servers are updated regularly. You can simply delete those emails - your website is safe.



    Last Updated: 3/16/2016 8:02:35 PM


    Permalink to this article: http://faso.com/kb/?id=457


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    Q: Domains vs. Websites
    What's the difference between a website and a domain?

    A: Many people confuse domains (domain names) with websites. Although related, these are 2 different things.

    For our purposes, domain names are just that - names. They may or may not point to/pull up a website. Each domain can only pull up one website. On the other hand, an unlimited of domains can all pull up the same site.

    Some people buy (register) multiple domains just to hold onto that name so that no one else can use it, or for their own future use. Others, such as our own Padgett McFeely, use variations of a domain and have them all work with just one website. If someone spells Padgett's name wrong when typing it in the address bar, they still land on her site. Check it out:

    PADGETMCFEELEY.COM
    PADGETMCFEELY.COM
    PADGETTMCFEELEY.COM
    PADGETTMCFEELY.COM

    A website (or simply a 'site') however, is a location connected to the internet via the web (world wide web) consisting of pages or 'web pages.'

    ===============

    TRICKY TERMS DEFINED

    You can also see our Blog article here:
    http://faso.com/blog/54703/tricky-terms-defined

    - and look below 'Domain Terminology'

    Our Editor/Developer Carrie Turner puts it this way:

    'A DOMAIN is like a phone number.
    A WEBSITE is like your house.
    A DOMAIN REGISTRAR is like the phone company.
    DNS is like the phone company's exchange settings

    Here's the analogy:
    You can point your PHONE NUMBER to your HOUSE by having the PHONE COMPANY change the EXCHANGE settings for YOUR PHONE NUMBER.
    OR
    You can point your DOMAIN to your WEBSITE by having your DOMAIN REGISTRAR change the DNS settings for your DOMAIN.'


    Last Updated: 3/31/2016 5:58:34 PM


    Permalink to this article: http://faso.com/kb/?id=461


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    Q: Templates hard-coded for color
    Which templates have the colors built in?

    A: The following templates at this time that are hard-coded for color (you can not customize the colors), are:

    Elevated Coral
    Morphic MapleLicious
    Gotham
    Slate Orange

    If you want to control the color palette on your site, avoid these templates.


    Last Updated: 4/9/2016 1:03:41 PM


    Permalink to this article: http://faso.com/kb/?id=463


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    Q: Email account storage
    How much storage do I have in my FASO email account?

    A: FASO email accounts have 1GB storage for each email account. We can increase this if need be.


    Last Updated: 4/19/2016 5:06:36 PM


    Permalink to this article: http://faso.com/kb/?id=464


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    Q: Custom Work Policy
    Can you customize my site?

    A: CUSTOMIZING YOUR SITE:

    The Policy:
    Custom work is available for paying members (on any plan). It is billed at $50/hour, prorated into 15-minute increments. The minimum charge for billable custom work is $25. Custom work can take up to 10-14 days to schedule and complete.

    The Caveat:
    We don't recommend customization. Our professional templates are designed to function and display on all sorts of devices (mobile, laptop, desktops). The more customization added, the more the mobile part of the design becomes unstable. Please understand that most websites are now viewed on mobile devices. This trend continues to escalate and is the wave of the future. How your site looks on iPads, Androids, etc is more important than ever.

    As we continue to develop and release new templates, customization becomes increasingly complex and time consuming on our end (each template has its own set of unique code).

    We suggest that you make sure to peruse the available templates. It is highly likely that you’ll find one with the look and features, you're after. We can help you choose a template if you like.

    The Concession:
    That said, customization is available as mentioned above, under 'The Policy.'
    We will give you a quote for your approval, prior to doing the work. We always get approval from you before applying any extra charges.


    Last Updated: 7/14/2016 1:58:30 PM


    Permalink to this article: http://faso.com/kb/?id=465


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    Q: Cant view site using Windows XP
    Someone couldn't view my site, using Windows XP. Why?

    A: If a would-be collector tells you they can't view your site, and perhaps get a message that your site 'is using an old and/or unsupported version of SSL which is no longer secure,' find out if they are using Windows XP. If so, that's the culprit. They need to upgrade - to Windows 10 for example. If they are using Internet Explorer 8 as their browser, they should also update that to it's replacement Microsoft Edge, or better yet, use Chrome or Firefox.

    From this page:
    http://windows.microsoft.com/en-us/windows/end-support-help

    "If you continue to use Windows XP now that support has ended, your computer will still work but it might become more vulnerable to security risks and viruses. Internet Explorer 8 is also no longer supported, so if your Windows XP PC is connected to the Internet and you use Internet Explorer 8 to surf the web, you might be exposing your PC to additional threats."

    Your site visitor's own computer may be at risk because of using an outdated version of Windows. It has nothing to do with your FASO site, which is quite secure.


    Last Updated: 4/21/2016 6:48:03 PM


    Permalink to this article: http://faso.com/kb/?id=466


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    Q: Double Heading on Pages - Advanced SEO
    I created a page using the PAGES category, but now my heading shows twice on the site. What do I do?

    A: When setting up a page using our PAGES category, you may see your page heading listed twice on the website. We apologize for this duplication. To correct this for now, until our programmers come up with a better solution:

    ADVANCED SEO:

    Many, though not all of the pages in your control panel have the Advanced SEO button. Here's how to use it:

    1. login to control panel
    2. click to edit the page (your PAGES title should be listed in left column)
    3. click 'Advanced SEO' - button near bottom of page
    4. Add desired text in the boxes

    * Page Title is the text that will appear in the browser window's address tab
    * Page Heading is the heading that appears on the page of your site

    If you want to leave Page Heading blank, add the code for non-breaking-spaces:

      

    5. Save changes

    If that all sounds like Greek, we're happy to do this for you.


    Last Updated: 4/27/2016 9:59:07 PM


    Permalink to this article: http://faso.com/kb/?id=467


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    Q: View samples of templates
    How can I see samples of the new available templates?

    A: Here's how to view live sites of artists using a specific template:

    1. login to your FASO control panel
    2. click the 'Design' icon in upper row
    3. click 'Site Template' - red button
    4. click on the sample of a template - a larger sample pops up below
    6. click on 'Site Examples' button
    7. Click on blue links to view sites
    8. now click on another template, and you'll see that the blue links below have changed

    This way you can easily check on sites using the various templates, before you click on 'Choose this template' to apply it to your site.

    Remember to click the right-arrow to scroll through the many 'Generation 3' templates to choose from at this time.


    Last Updated: 4/30/2016 2:16:08 PM


    Permalink to this article: http://faso.com/kb/?id=468


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    Q: View sample thumbnail layout on various templates
    How can I see what my artwork thumbnails will look like on the various templates?

    A: 1. login to your FASO control panel
    2. click the 'Design' icon in upper row
    3. click 'Site Template' - red button
    4. click on template sample - a larger sample pops up below
    6. click on 'Artwork Page' button
    7. scroll down to see the thumbnail layout
    8. now click on another template, and you'll see how thumbnails look on that one

    9. when you're ready to try a template on your site, click 'Choose this template' - red button

    Remember to click the right-arrow to scroll through the all the 'Generation 3' templates.


    Last Updated: 4/30/2016 2:22:22 PM


    Permalink to this article: http://faso.com/kb/?id=469


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    Q: Create a collage with Picasa
    How can I create a multi-image collage?

    A: HOW TO CREATE SINGLE JPEG WITH MULTIPLE IMAGES:

    Many photo editing programs will have an option to create a collage of images. Here are the steps to do so, using Google's free program Picasa.

    To download Google's free photo editing program Picasa, go to:
    https://picasa.google.com/

    Once you have Picasa downloaded to your computer:

    1. Pull your images into Picasa - when viewing your image on your computer or disk, right-click and click 'Open With' then choose 'Picasa Photo Viewer'

    2. Hover over your image, and click 'Edit in Picasa' - below image near the center

    3. Repeat with your other images

    4. In Picasa, you may need to click 'Back to Library' to see all your images

    NOW - make your collage:

    - Highlight/select all the images you want in this collage (use Control and click on each image so they are all selected)

    - Click 'Create' - up top

    - Click 'Picture Collage'

    - Under 'Settings' click 'Grid: Arrange pictures into regular rows and columns'

    - Now the tricky part - under 'Page Format,' try different options to see which ones do a layout that suits your needs. You may need to click 'Add Custom Aspect Ratio' - for Dimensions, try 8 x 2 (8 inches wide x 2 inches tall).

    - Click 'Create Collage' button

    - Click 'File'

    - Click 'Save As' - give a title, and save to your PC, perhaps on your desktop so you can find it easily

    - Click 'Save'

    Now you can upload that image to your FASO control panel, either to your artwork portfolio, or non-art images. It will be considered a single image.


    Last Updated: 5/4/2016 6:32:54 PM


    Permalink to this article: http://faso.com/kb/?id=470


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    Q: How to keep Buy Now button off an artwork and price on
    How can I show a price on a piece but hide the PayPal Buy Now button, when it's only for purchase through a gallery?

    A: Here is what to do if you want the price to show on an artwork, but not the PayPal 'Buy Now' button. If the piece can only be purchased through a gallery, but you still want the price to be displayed, handle this with 'Availability' -

    1. login to control panel
    2. click Artwork icon in upper row
    3. find your artwork, and click on thumbnail to edit
    4. for 'Availability,' change from 'Available' to 'Through Gallery'
    5. save changes


    Last Updated: 5/4/2016 7:19:05 PM


    Permalink to this article: http://faso.com/kb/?id=471


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    Q: Using Custom Code
    How to Use Custom or Third Party Javascript Code

    A: 1. Login to your FASO Account

    2. Click the settings gear in the upper right

    3. Under "Advanced", click "Code Injection"

    4. You may enter javascript code in the "head" or "body" sections.

    5. Save your changes

    You custom code will now be served on all pages of your website.

    This feature is typically used when you are given code from a third-party site that you wish to integrate with.

    * This feature is only available to Paying Members on our Gold plan or higher.


    Last Updated: 5/6/2016 11:03:35 AM


    Permalink to this article: http://faso.com/kb/?id=472


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    Q: I can't login to my email account. How do I reset my password?
    I can't login to my email account. How do I reset my password?

    A: NOTE:
    A 2nd (non-FASO) email account is needed, such as Gmail, AOL, Yahoo, etc.
    You will be prompted to enter the necessary info.

    1. To reset your email account password:
    -login to your FASO control panel
    -click Email icon in top row
    -click Reset Password, just below your email address

    1a. If you do not have a valid non-FASO email account click on this link:
    [Click here to add and confirm a non-FASO Email Account where you can receive a password reset link.]
    - follow the prompts

    1b. Go to alternative (non faso) email account to click on email confirmation link.

    2. click on the (non-faso) email address you want your password reset link sent to
    -access the alternative email account to reset your password
    -follow the prompts in the password reset email


    Last Updated: 5/19/2016 5:19:44 PM


    Permalink to this article: http://faso.com/kb/?id=473


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    Q: I'm not getting messages submitted through my site?
    I'm not getting messages submitted through my site? Clients have told me they submitted messages but I have not received them, what's the problem?

    A: Here are some suggestions as to what the problem could be:

    1. Check your spam folder and be sure it didn't go to spam.

    2. Check your FASO message log (instructions below) and make sure the messages are being sent and sent to the correct email address.

    3. Verify that your email address with FASO is a valid email address.

    4. If all the above check out OK, please open a ticket with FASO support, we can check with email service providers and be sure no blocks have been put on your email address.

    5. You can always be sure your are seeing all messages by logging in to your FASO account daily and new messages are the first thing shown on your home screen.

    -------------------

    Because email is not 100% reliable, we do have a Message Log that you can check to be sure you are not missing any important messages.

    To check your message log:
    Log in to your control panel
    Click on Contact the Artist (left menu bar)
    Click on Message Log

    Please double check this log to see if the people that had trouble contacting you are listed here.


    Last Updated: 5/19/2016 5:28:18 PM


    Permalink to this article: http://faso.com/kb/?id=474


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    Q: Google Listing Dropped - Duplicate Content?
    Why did the Google listing of my domain drop away?

    A: DUPLICATE CONTENT:

    It's possible that your site has been flagged as having 'duplicate content' which can trigger Google to suddenly penalize your ranking and possibly drop you in their listings altogether.

    An example of Duplicate Content is having identical text on multiple pages of your site, or across various websites. If this is the case on your part, of course we know it is 100% innocent; you just have to convince Google of that.

    To check your site for duplicate content, follow the advice on this page:
    http://www.hobo-web.co.uk/duplicate-content-problems/#how-to-check-for-duplicate-content-on-a-website

    You can enter a URL of one of your website pages to this site:
    http://www.copyscape.com

    The URL may be one like this:
    http://(YourDomain.com)/about

    If you find for example, that another website (a gallery or online magazine perhaps) has copied some of your bio, you can simply re-word your bio so they don't match. That may help.

    For more general info, see these pages:

    https://support.google.com/webmasters/answer/66359?hl=en

    http://www.hobo-web.co.uk/duplicate-content-problems/


    Last Updated: 6/14/2016 4:27:30 PM


    Permalink to this article: http://faso.com/kb/?id=475


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    Q: What is SSL?
    What is SSL and do I need it?

    A: SSL, is shorthand for a technology called "Secure Sockets Layer".

    Secure Sockets Layer is a traditionally extremely expensive technology that encrypts the communication on the network between your website and people visiting your website. This allows communication between the two parties that is private.

    Without SSL, devices in between your website and your visitor have the potential to "see" what is being sent. Today, if your web site visitor is reading your artist biography, in theory, your ISP (someone like Comcast, or Time Warner) could also read your biography as the information flowed over their networks. And, although it almost never happens, in theory, they could even CHANGE the information. But, in practice, the risk of someone actually changing the has always been extremely tiny, as long as the site visitor was on a trustworthy network.

    So, for regular public information, like an artist's biography, non-encrypted communication has always been fine, and the traditional cost of SSL was far too much to consider using it to encrypt public information.

    But what about private information? You certainly don't want someone seeing or potentially changing your credit card information!

    That's why, in the past, websites used very expensive shared SSL sparingly and it was typically only needed for very senstive data (such as credit card information) and was mostly used only by checkout pages, financial institutions like Paypal, or traditional banks. By the way, all FASO websites have ALWAYS used shared SSL to protect ecommerce checkout pages, logged-in users, and payment pages (on Paypal).

    We call that "shared SSL" because those pages are all protected on secure domains that are "shared" by all FASO members. Domains such as https://faso.com, https://secure.fineartstudioonline.com, https://wwww.paypal.com etc.

    In the past, we had not offered CUSTOM SSL (meaning SSL on YOUR personal custom domain of artistname.com) because CUSTOM SSL was extremely difficult to enable and very, very expensive. It was also technically infeasible until the past year or two. The charges to overcome those challenges would have forced us to add hundreds of dollars a year to your bill. Put simply, the cost far exceeded the benefit and, even if we had been able to offer it, almost no artist would have wanted to use valuable funds to pay for it.

    However times have changed in the following ways:

    1. Affordable SSL options have become available in the past few months.

    2. Custom SSL implemented in a new, less expensive way, is widely supported by (almost) all web browsers now.

    3. New technology has made it easier to serve SSL pages.

    4. New technology has made it easier to obtain and renew the certificates that underpin SSL technology.

    5. Google and other search engines are starting to give more, higher, rankings to websites that are SSL Enabled.

    6. Web browsers, in the future, may start adding a small "warning" on sites that do NOT have SSL
    (this has been proposed by the people who develop Google Chrome, but none of the major web browsers have yet announced intentions to support this idea)

    Due to these changes, it makes sense to think about making communication private even on "regular" web pages like an artist's biography. After all, if it's easy and free, then why not make sure that the communication is private and that no parties in the middle can change the information being sent? Due to these changes, we expect SSL technology to be used on many more websites in the future, and not just by checkout pages and banks.

    What that means for you, the artist, once we are able to offer true custom SSL, is the following:

    Your website url would become:
    https://yourname.com/ (***notice the S)

    instead of
    http://yourname.com/

    And it would show a green lock in the address bar of your site visitor's browser.

    That would provide your site visitors with more privacy, position your site for the future, and, hopefully, give your site visitors even more confidence to buy your beautiful artwork!

    [from from http://faso.com/clintavo/109559/what-is-ssl]


    Last Updated: 7/19/2016 3:08:25 PM


    Permalink to this article: http://faso.com/kb/?id=476


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    Q: Do you serve my site over SSL/https so my google ranking will be better?
    Do you serve my site over SSL/https so my google ranking will be better?

    A: You may have heard that Google is going to rank sites served over https/SSL higher than regular http sites.

    Here is a link to Google's original announcement (ironically served over standard non-ssl http):

    http://googlewebmastercentral.blogspot.com/2014/08/https-as-ranking-signal.html

    Here is the pertinent part: "we're starting to use HTTPS as a ranking signal. For now it's only a very lightweight signal — affecting fewer than 1% of global queries, and carrying less weight than other signals such as high-quality content"

    Notice what that it says "1% of queries" and "carries less weight than other signals such as high quality content".

    And here is what Google's John Mueller said about it recently: "I wouldn’t expect any visible change when you move from http to https, just from that change, just from SEO reasons.....[in fact]....anytime you make significant changes in your site, change the site’s URLs, you are definitely going to see some fluctuations in the short term. So you’ll likely see some drop or some changes as we recrawl and reindex everything."

    source: https://www.seroundtable.com/google-https-rankings-19228.html

    If you are concerned about your rankings, first we would suggest that you check your current rankings with Google. You may already be ranked where you want to be. Secondly, remember that even Google is putting much more weight on "high quality content" than they are on SSL. Thirdly, Google has indicated that the "ranking boost" will only affect a very tiny fewer than 1% of queries. Chances are that whether you serve your site over SSL or not will likely not make much difference at this time.

    So does FASO currently serve my site over https/SSL?

    Currently, we do not. Standard http is more performant and faster. SSL/https requires much more resources and requires the user (the artist in this case), to purchase an annual SSL certificate. In the past there has been no reason to make an artist website slower, more expensive and more complicated.
    __________________

    Does this mean my info is not secure?

    Of course not! Your info IS secure. The only thing we currently serve over standard http is your public website which contains only data you, as an artist, wish the public to see anyway. You'll notice as soon as you hit our login page to log in to your FASO account, everything switches to http/SSL.

    If you can serve FASO over SSL why can't you just serve my site the same way?

    We can, if you want your site's address to be https://data.fineartstudioonline.com.....

    In all seriousness, the reason is that in the past each domain served over SSL needs it's OWN ip address and it's own SSL certificate. That's why it added so much complication and expense. There are some more modern ways of doing it that are becoming available which may be why Google is making this move now. Unfortunately, the modern ways of doing SSL are unsupported by Windows XP and early versions of Android, so may not be an option until Windows XP and older OS usage falls even further.
    __________________

    Do you plan to offer SSL in the future?

    Yes! We have been investigating ways to offer SSL in a way that is simple for our artist customers. In fact, we are currently testing solutions. We are not 100% sure how much expense it will add to the monthly charges, but are investigating several solutions and working to bring you the simplest and affordable solution possible.


    Last Updated: 7/19/2016 3:09:44 PM


    Permalink to this article: http://faso.com/kb/?id=477


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    Q: Do you serve my site over SSL/https so my google ranking will be better?
    Do you serve my site over SSL/https so my google ranking will be better?

    A: You may have heard that Google is going to rank sites served over https/SSL higher than regular http sites.

    Here is the url to Google's original announcement (ironically served over standard non-ssl http):
    http://googlewebmastercentral.blogspot.com/2014/08/https-as-ranking-signal.html

    Here is the pertinent part:
    "we're starting to use HTTPS as a ranking signal. For now it's only a very lightweight signal — affecting fewer than 1% of global queries, and carrying less weight than other signals such as high-quality content"

    Notice what that it says "1% of queries" and "carries less weight than other signals such as high quality content".

    And here is what Google's John Mueller said about it recently: "I wouldn’t expect any visible change when you move from http to https, just from that change, just from SEO reasons.....[in fact]....anytime you make significant changes in your site, change the site’s URLs, you are definitely going to see some fluctuations in the short term. So you’ll likely see some drop or some changes as we recrawl and reindex everything."

    source: https://www.seroundtable.com/google-https-rankings-19228.html

    If you are concerned about your rankings, first we would suggest that you check your current rankings with Google. You may already be ranked where you want to be. Secondly, remember that even Google is putting much more weight on "high quality content" than they are on SSL. Thirdly, Google has indicated that the "ranking boost" will only affect a very tiny fewer than 1% of queries. Chances are that whether you serve your site over SSL or not will likely not make much difference at this time.
    ____________________

    So does FASO currently serve my site over https/SSL?

    Currently, we do not. Standard http is more performant and faster. SSL/https requires much more resources and requires the user (the artist in this case), to purchase an annual SSL certificate. In the past there has been no reason to make an artist website slower, more expensive and more complicated.
    ____________________

    Does this mean my info is not secure?

    Of course not! Your info IS secure. The only thing we currently serve over standard http is your public website which contains only data you, as an artist, wish the public to see anyway. You'll notice as soon as you hit our login page to log in to your FASO account, everything switches to http/SSL.
    ____________________

    If you can serve FASO over SSL why can't you just serve my site the same way?

    We can, if you want your site's address to be https://data.fineartstudioonline.com.....

    In all seriousness, the reason is that in the past each domain served over SSL needs it's OWN ip address and it's own SSL certificate. That's why it added so much complication and expense. There are some more modern ways of doing it that are becoming available which may be why Google is making this move now. Unfortunately, the modern ways of doing SSL are unsupported by Windows XP and early versions of Android, so may not be an option until Windows XP and older OS usage falls even further.
    ____________________

    Do you plan to offer SSL in the future?

    Yes! We have been investigating ways to offer SSL in a way that is simple for our artist customers. In fact, we are currently testing solutions. We are not 100% sure how much expense it will add to the monthly charges, but are investigating several solutions and working to bring you the simplest and affordable solution possible.


    Last Updated: 7/19/2016 3:11:43 PM


    Permalink to this article: http://faso.com/kb/?id=478


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    Q: Can I add a background image to my site?
    I want to have a canvas-like texture show as the background of my website. Can this be done?

    A: Yes, it is possible to add a background image to your website pages.
    This is a $25 custom billable change.

    You will want to use a small image that will properly tile.

    You can peruse online resources for texture backgrounds. Here are just a few:
    http://www.grsites.com/generate/group/4003/
    http://www.backgroundlabs.com/index.php?search=texture
    http://www.cgtextures.com/

    NOTE: A subtle or muted texture works best. You want the background image to enhance your artwork - not detract from it.

    Please see this FAQ for the specifics on our Custom Work Policy:
    http://faso.com/faq.asp?CATE=30#3

    example:
    http://enajyramm.fineartstudioonline.com/


    Last Updated: 7/26/2016 2:31:06 PM


    Permalink to this article: http://faso.com/kb/?id=479


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    Q: How do I share my newsletter to Facebook?
    How do I share my newsletter to Facebook?

    A: You can share your newsletter to Facebook, as follows.

    Go to your live website
    Click Email Newsletter
    Click Read Past Issues
    Click on the newsletter title
    Copy the url that appears in your browser's address bar
    Go to your Facebook page
    Paste the url in the Status section
    NOTE: You can also add some text, along with the link.
    Click Post


    Last Updated: 8/4/2016 7:39:59 AM


    Permalink to this article: http://faso.com/kb/?id=480


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    Q: How to request SSL
    How do I request SSL on my site?

    A: You can request SSL for your site - here is how:

    1. login to your FASO Account control panel
    2. click 'Secure your website with Free 1-Click Custom SSL' - left column, under Domains
    3. Click the button that says 'Request SSL'

    It can take up to 5 business days to enable it. Here's how to check on the status:

    1. login to your FASO Control Panel
    2. click on gear icon - top right
    3. click Account Settings
    4. click Labs - lower left
    5. click SSL

    More:

    But what if you have more than one domain your FASO Website?
    Good news! All FASO Domains also come with a Free SSL Certificate. There are no charges over and above the normal $15/year for each additional domain. In addition, the steps to implement SSL are always the same as outlined above. If you have more than one eligible domain, when you request SSL, we'll simply get SSL certificates for ALL your domains. If you've already installed SSL and later request an additional domain, simply repeat the same steps above again, and we'll add any new domains to your SSL deployment.
    The only time a domain is NOT eligible for FASO SSL is if you have already used the 1st Free SSL certificate that comes with your site, and have additional domains elsewhere that are NOT registered via FASO. In that case, those domains would need to be transferred to FASO to become eligible.

    What if I want to obtain my own third-party SSL Certificate?
    While we don't see a reason for artists to pay extra for an SSL Certificate when we provide one at no charge, we understand that you may have your own reasons for wanting one. We don't currently support installing third-party SSL Certificates on a FASO Website. However, we do plan to add support for third-party SSL Certificates after we finish the roll-out of our Free FASO-provided certificates.


    Last Updated: 10/4/2016 12:42:51 PM


    Permalink to this article: http://faso.com/kb/?id=481


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    Q: How to add video or a slideshow
    Can I add video or a slideshow to my site?

    A: If you can upload your video to YouTube, Vimeo, or a similar online video sharing website, then it can easily be added to your website.

    The online video sharing site you choose will provide you with HTML code that can be added to your site. The advantage is that the video can play in real-time right from your web page (without the user needing quicktime installed, or being taken out of your website).

    Add videos as follows.

    Upload your video or slideshow to YouTube.com (it's free and easy)
    Copy the Embedded, iframe code from your video page at YouTube.com

    To get the YouTube embedded code:
    -below your video (on YouTube)
    -click on 'Share'
    -below the link, click on 'Embed'
    -copy (Ctrl C) the iframe code that appears in the text box

    In FASO Control Panel - go to the page where you want to add the video
    -Click on HTML at the top of the text editing screen
    -Place your cursor where you want the code to be pasted
    -Paste (Ctrl V) the code provided by You Tube (or other video sharing site)
    -Click Save changes

    This will create the video screen on your page of your site. Visitors will be able to play the video directly from your site.

    ===================

    NOTE 1: It is not possible to add iFrame code until you become a paying client. This is due to the need to protect ourselves from malicious spammers.

    NOTE 2: Non-paying trial account users CAN add the Old Embed code. The disadvantage is that your video will not display on iPads and/or tablets. To create the Old Embed Code, use this code generator resource:
    http://www.tools4noobs.com/online_tools/youtube_xhtml/


    Last Updated: 5/4/2016 6:25:45 PM


    Permalink to this article: http://faso.com/kb/?id=198


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    Q: Can I add my own favicon to show in place of the FASO favicon?
    Can I display a favicon icon on the url address bar and in my favorites list, like FASO has (the Red Paintbrush or the Red Fleur De Liz on the Gold background)?

    A: Sorry, it is not possible at this time to add your own favicon in place of the FASO favicon.

    A favicon (short for favorites icon), also known as a shortcut icon, website icon, URL icon, or bookmark icon is a 16x16 or 32x32 pixel square icon associated with a particular website or webpage.

    This will show in the address bar (left of URL), the title of a tab on your browser window, and in your 'favorites' listings.


    Last Updated: 8/8/2013 4:20:25 PM


    Permalink to this article: http://faso.com/kb/?id=201


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    Q: I can't log into my email account from my control panel.
    I am getting an error that says "exception thrown and not caught" when I try to access my email from my control panel. How do I resolve this?

    A: Log into your email directly at the webmail login link: https://webmail.fineartstudioonline.com

    ----------------------------

    If you are using IE (Internet Explorer) 8.0 or 9.0, it is likely a browser issue.

    The quickest fix to most IE 8.0 or 9.0 issues is to enable "Compatibility Mode".

    Here are the instructions for enabling Compatibility mode.

    http://support.microsoft.com/kb/956197

    Secondly we suggest clearing the cache and cookies on the browser.

    ----------------

    To clear cache in Internet Explorer, go to tools/Internet options.

    Click on Delete Files, Click "Delete all offline content" then click OK.

    After it finishes, close your browser and reopen it. Your cache has now been cleared.

    ----------------

    To clear cookies on Internet Explorer:
    click on Tools
    click on Internet Options
    under General tab
    under Temporary Internet Files
    Click Delete Cookies

    The only thing you need to be aware of when you do this is that it will log you out of any websites you are logged into. Of course you can always log back in to them.

    You may need to REBOOT your computer after clearing cookies.

    --------------------------------

    Your other option is to use Mozilla Firefox or Google Chrome as your browser.


    Last Updated: 6/12/2015 11:17:18 AM


    Permalink to this article: http://faso.com/kb/?id=205


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    Q: How do I add a Facebook Widget, Badge, Like Button to my FASO website?
    How do I add a Facebook Widget, Badge, LIKE button to my FASO website?

    A: If you want to add a Facebook LIKE button to your artworks, we have created an easy way to do that:

    1. Login to your FASO Account

    2. Click 'Social' on the toolbar

    3. Click 'Add a Social Sharing Bar to your artwork pages'

    4. Next to "Use Social Sharing Bar On Artworks", select 'Yes'

    5. Leave the Button style as 'Icon only'

    6. Save Changes

    On your website, you should now see the following share buttons next to your artworks:

    Pinterest (Pin it)
    Twitter (Tweet)
    Facebook (Share)
    Facebook (Like)
    Facebook (Send)

    We recommend using all these buttons, but, if for some reason, you only want the Facebook like button, you can add the following to your custom css:

    .faso-social-sharing-bar-pinterest-pinit {display:none;}
    .faso-social-sharing-bar-twitter-tweet {display:none;}
    .faso-social-sharing-bar-facebook-share {display:none;}


    NOTE: You need to be using an a Generation 2 or higher template.

    If you want to add a Facebook LIKE button to your blog - that is automatically done by FASO. There is nothing you need to do.

    If you simply want a Facebook icon that takes viewers to your Facebook page or profile, the simpliest way is to use the Social Media Icon feature.

    To add social media buttons:
    from control panel
    click on Social Icon (top row)
    enter your profile url
    Save Changes

    If you want a widget other than the Facebook like button, or you want a like button on a page other than artworks or blog posts, you will have to install Facebook's widget code yourself as follows:

    The older option is as follows.
    You will need the html code or the IFrame code for the widget. You will be able to obtain the code from Facebook (FB).

    To create your badge, go to this page at FB:
    http://www.facebook.com/badges/

    From there, choose your preference.

    If you only want a LIKE button, click on
    Get our social plugins (Like button, Activity Feed) here. This will take you to the Social Plugin page:
    http://developers.facebook.com/docs/plugins/

    click on Like Button:
    http://developers.facebook.com/docs/reference/plugins/like/

    -add your url
    -click on Get Code
    -click on IFRAME (top row in code window)

    -------

    Once you have the code copied (Ctrl C), add it to your FASO site by going to FASO control panel:

    1. click on 'Your Site's Home Page' (left column)
    OR
    Go to page in your control panel where you want to add link (e.g. main page, about the artist, etc.)

    2. Click on HTML - at the TOP of the text editing screen

    3. A pop up window comes up.

    Activate your cursor where you want the badge to show.

    Paste (Ctrl V) in FB code

    4. click Update

    5. click Save Changes

    ====================================
    NOTE: It is not possible to add IFrame code (for the Like button) until you become a paying client. This is due to the need to protect ourselves from malicious spammers.


    Last Updated: 4/27/2015 3:35:46 PM


    Permalink to this article: http://faso.com/kb/?id=206


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    Q: How Do I Add An Image to My Event?
    How Do I Add An Image to My Event?

    A: Our developers added new fields to the Events page: address, city, state, zip, phone, url and image (the built-in feature for adding a picture).

    NOTE: These features work ONLY with Generation 2 or higher templates.

    ****These features do not work on the older templates.

    To add an image using one of the Enhanced Site Styles, simply use the built-in option for image.

    On older site styles, add the image directly into the text box area.

    Here's how:
    -click on EDIT CATEGORY INFORMATION
    -click on Events
    -click on Edit to the right of the event
    -activate your cursor in text box area (where you want the image to appear)
    -Click on Image Gallery icon (in small tool bar, top edge of text box - a mountain & sun icon - on the far right)

    -A window will pop up with three ways to add an image:
    1. Add a New Image from Your Computer
    2. Use an Image that you've already uploaded
    3. Use an Image from the another Website

    -click on your preference
    -select image
    -click Insert
    -Click Save Changes


    Last Updated: 1/3/2014 12:02:17 PM


    Permalink to this article: http://faso.com/kb/?id=207


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    Q: Why are there little boxes with red X's in them next to my Collections?
    There are little boxes with red X's in them next to my Collections on my Works page. How do I fix it?

    A: This happens when you set up collections and do not select a Collection Picture to represent the collection.

    From the Main Control panel, click My Artwork portfolio.

    Click Add/Edit Collections, then click Edit to the side of the collection you want to change.

    Select an image from the drop down menu in the Collection Picture field to represent this collection.

    Click update and you are finished!



    Last Updated: 10/8/2013 3:29:38 PM


    Permalink to this article: http://faso.com/kb/?id=84


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    Q: How do I update/change my Credit Card Info?
    How do I update/change my Credit Card Info?

    A: You can change your credit card info at any time by:

    1. logging in to your Control Panel
    2. click on BILLING INFORMATION
    3. click 'Change My Credit Card Info'
    4. make the updates
    5. Click Submit


    Last Updated: 9/11/2015 3:03:26 PM


    Permalink to this article: http://faso.com/kb/?id=87


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    Q: How do I show/hide the description of a collection?
    How do I show/hide the description of a collection?

    A: 1. In your FASO Account, click on My Artwork Portfolio.

    2. Click on add/edit collections.

    3. Beside the collection in question, click on edit.

    4. Look for the field "Show Description With Thumbnails" toward the bottom

    5. Click yes to show the description / No to hide it

    6. Click submit.


    Last Updated: 10/15/2013 1:38:37 PM


    Permalink to this article: http://faso.com/kb/?id=169


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    Q: Why do I have little red dots on my thumbnails?
    Why do I have little red dots on my thumbnails?

    A: The little red dots appear on thumbnails of images that have been marked with an availability of 'Sold.'

    You can turn them off by choosing 'YES' for 'Hide Red Dots in Portfolio' in your Works Display settings (Artwork icon in upper row, then click on 'Edit the works display').

    You also have the option of choosing to hide or show the word 'SOLD' in the thumbnail view by selecting 'YES' or 'NO' in the 'Hide Sold Tags In Portfolio' option.

    Some templates ONLY show the red dots to indicate that a piece is sold.

    FYI - Artwork always has the availability status on detail pages; everything in this discussion pertains only to thumbnail portfolio pages.

    ==========================

    Red dots will show on larger views of images (detail view and zoom view) only for clients who have attached their Paypal account to their website. The red dot is in place of the Buy Now button.


    Last Updated: 1/21/2015 5:29:00 PM


    Permalink to this article: http://faso.com/kb/?id=170


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    Q: How do I set up and use my Blog?
    How do I set up and use my Blog?

    A: To get started with your Blog, add it to your navigation bar as follows:

    1. Log in to FASO Control Panel
    2. Click on EDIT NAVIGATION BAR
    3. Use drop down arrow where you want to add 'Blog' as a category and select Blog
    4. Click Submit

    To begin adding posts to your blog:

    1. from Control Panel
    2. Click on EDIT CATEGORY INFORMATION
    3. Click on BLOG
    4. Click on 'Click Here to Add a New Blog Post'
    5. Add your text
    6. Add an image by selecting image for 'img Main Image' option
    7. Click Add


    Last Updated: 10/11/2013 9:59:47 AM


    Permalink to this article: http://faso.com/kb/?id=171


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    Q: What are Blog Topics and how do I use them?
    What are Blog Topics and how do I use them?

    A: Other platforms call these "Tags". Blog Topics will group related blog posts together. This will come in handy as you enter more blog posts.

    Using topics will enable a visitor to browse all posts that are written about the same topic.

    Topics might include:
    Art Reviews
    New Work
    Other Artists
    Art Techniques
    ~ whatever you would be writing about ~

    You can add topics either from the 'Add a New Blog Post' page or the Editing page for an existing blog post. Simply click on 'Add Topic' button, lower right.


    Last Updated: 10/11/2013 9:58:39 AM


    Permalink to this article: http://faso.com/kb/?id=172


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    Q: How do I Send A Test of my Email Newsletter?
    How do I Send A Test of my Email Newsletter?

    A: One of the features of the email newsletter software is to be able to send a test - to yourself. This enables you to preview your newsletter and check any links you have added to make sure they work correctly.

    To send a test:
    from Newsletter Software
    click on 'Work on Newsletters You've started but haven't sent'
    click EDIT to the right of the newsletter you are working on [OR click on SEND NEWSLETTER (to the right) - this will send the test]
    click Save Changes
    You are taken to a new screen where you see the following choices:

    1. Continue Editing this Newsletter
    2. Go Back to Drafts
    3. Send a Test of This Newsletter
    (You will be able to send to your subscribers after sending the test)

    click on 3. 'Send a Test of This Newsletter'. Once your test has sent, click on
    'Click here to continue'.

    Next screen shows the following options:

    Test Mailer Sent

    Continue Editing this Newsletter

    Go Back to Drafts

    Send another test of This Newsletter

    Send this newsletter now
    ============================================

    You will receive 3 versions of the test in your email:
    Text
    HTML
    Merged (combination of HTML and Text)

    ------------------------

    When the Newsletter is Sent to your subscribers, your subscribers will receive the HTML version, UNLESS they signed up for the Text version (very rare these days).

    Your subscribers will only receive ONE version of your newsletter.


    Last Updated: 3/20/2014 1:10:42 PM


    Permalink to this article: http://faso.com/kb/?id=174


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    Q: How Do I Check on Details about Sent Newsletters?
    I have sent out an email newsletter. Is there any way for me to obtain info about who received the newsletter and who did not due to a bounce?

    A: In the 'Sent' screen, you are able to click on "Details" to the right of the email newsletter. This will take you to a summary page about how many emails bounced, were reported as spam or were opened.

    BOUNCES
    Next to bounced you can click "Who bounced" to see specifically who bounced and why.

    * A hard bounce is an e-mail message that has been returned to the sender because the recipient's address is invalid.

    * A soft bounce is when the recipient's name is known correctly, but e-mail may be rejected because the sender's mail box is full or for other reasons.

    * A 'temporary problem' means there is an issue with the recipient's ISP. Nothing can be done on this side. The mailers will continue to try to send once a day for 4 days.

    OPENS
    Next to "Opened by Recipient" you may click "Who opened" to see specifically who opened your newsletter.

    Tracking 'open' rates is not a perfect science. Not all opens are able to be tracked for a lot of reasons including image blockers, and preview panes. Also, text versions of the newsletter can't have a tracker embedded so if the client prefers plain text we have no way to track open rates.

    SPAM
    Clicking "Who reported as spam" will tell you who reported your newsletter as spam to their ISP (by clicking the "Report spam" button in their email program). Be sure that you never add people to your list who did not give you permission and also be sure that your newsletter sticks to the topics your subscribers expect. If you run an art newsletter and send one with a political rant, you will see a high number of people reporting it as spam. So be careful. Once a subscriber reports your newsletter as spam, future newsletters will not be sent to that person (to comply with law) unless they and you go through a fairly involved process of removing the spam block.




    Last Updated: 10/10/2013 4:40:34 PM


    Permalink to this article: http://faso.com/kb/?id=175


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    Q: How do I create a TABLE in the Full Screen Mode?
    I want more control over formatting in a text box when adding multiple images and text.

    How do I do this?

    A: NOTE: With the advent of mobile viewing, designing with tables is now HEAVILY frowned upon because of different screen widths.

    Essentially, tables should ONLY be used for tabular data.

    --------------------------

    Follow these instructions for creating a table, adding images to table cells, and adding hyperlinks.

    - Click the page you want to edit
    - Click the 'Full Screen Mode for ...' button at the bottom of the 'Text' box

    To create a table and get the columns:
    - On the row of tools, Click the drop down ARROW on the right. This provides a 2nd row of tools.

    - in the middle of the row, just to the right of the ANCHOR, is the 'Inserts a new table' button (says 'Inserts a new table' if you hover over the button with your mouse).

    - click on the 'Inserts a new table' button

    - a pop up window comes up

    ---- Select the size of the table you want by entering the number of Cols (columns) and Rows in the correct text boxes

    ---- Add 8 or 10 for Cell Padding

    ---- You can choose to align the table if needed

    ---- (all other options are left blank)

    - Hit Insert button

    - Now you can enter text and or images in the columns as you want them to appear. The boxes will grow as you add more text.

    To add an image to one of the cells (this can be done in either Full Screen Mode OR Main Editing screen):
    - place cursor in the cell and click it so it recognizes the cell
    -Click on Insert image icon (top row of tools, 3rd from right, a mountain & sun icon )

    -A window will pop up with three ways to add an image:
    1. Add a New Image from Your Computer
    2. Use an Image that you've already uploaded
    3. Use an Image from the another Website

    -click on your preference
    -Choose your image
    -click one of the 2 insert button choices
    -Click Save Changes


    When you get the look you want, click one of the Save buttons.

    ---------------

    2.Insert Hyperlink in full screen composer (this can be done in either Full Screen Mode or Main Editing screen)

    - Select (highlight) the text (or image) that you want to place the hyperlink in
    - Once selected, go to tool bar
    - Select the 'chain link' icon - when you hover over this it will say 'Insert /edit link'
    - New screen will pop up
    - Add the url, address of the link in the url text box
    - Select target as 'New Window'
    Hit OK
    Hit Save Changes

    ---------------

    You can also modify the table once it has been created by using additional tools in tool bar (to the right of the insert table tool):

    Table Rows
    -add before
    -add after
    -remove
    Table Columns
    -add before
    -add after
    -remove
    Merge Table Cells


    Last Updated: 4/14/2014 4:02:41 PM


    Permalink to this article: http://faso.com/kb/?id=176


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    Q: Can I Edit My Images Once I Have Uploaded Them?
    How can I edit my images once they have been uploaded?

    A: You can edit an image AFTER uploading by using 3rd party software called Aviary that we have made available to you through your FASO control panel.

    Here's how:

    1. log in to control panel

    2. click on MY ARTWORK PORTFOLIO

    3. click on 'Edit' to the right of the image that needs editing

    4. click on 'Edit this Image' (to the right of the image)

    5. click on the blue 'Edit this Photo' button to open the editor.

    6. once image opens in Aviary, select correct editing tool (crop, rotate, etc.)

    7. Do your editing

    8. click "Apply" to apply your changes.

    9. click "Save" to save your changes back to your FASO account

    10. You will then see your new, edited image next to your existing, unedited image. Click on the link below the image you wish to keep.

    Your edits will now be applied. It is usually virtually instant, but it can sometimes take up to several minutes for the changes to propogate to the front end servers.


    Last Updated: 10/9/2013 12:32:38 PM


    Permalink to this article: http://faso.com/kb/?id=177


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    Q: How Do I Use Google Analytics with my FASO Website?
    I would like to use Google Analytics to track my website statistics. How do I do this?

    A: If you haven't already, sign up for Google Analytics at:
    http://www.google.com/analytics/
    AND/OR
    http://www.google.com/analytics/sign_up.html

    Once you have signed up, all you need to do is add the Google Analytics Web Property ID code that google provides you with to your FASO control panel in one of 2 ways:

    1.
    -log into control panel
    -click on Analytics Icon (top row)
    -click on 'Google Analytics'
    -enter your Google Analytics Web Property ID
    -Hit Save Changes

    OR
    2.
    -log into your FASO control panel
    -click on MY ADMINISTRATION INFO
    -click on 'Set Google Verification/Extra Meta Tags'
    -Extra Meta Tag Name - Add Name to text box
    -Extra Meta Tag Content - Add Content to text box
    -Hit Save Changes

    For example, if this is the code you are sent:
    < meta name=htmlquoteverify-v8htmlquote content=htmlquoteplIIy00XH6Bv5OpmXsO7Rgy/2IkViJIFiOk=htmlquote />

    Meta Tag Name is: verify-v8

    Meta Tag Content is: plIIy00XH6Bv5OpmXsO7Rgy/2IkViJIFiOk=

    Notes:
    1. The "Web Property ID" is a unique identifier created and used by the Google analytics system. It is typically in a format similar to the following: UA-XXXXXX-X

    2. When you sign up for Google Analytics you will be shown a bunch of code called "Tracking Code." You don't need to do anything with that code.
    All you need to do is enter your Web Property ID and FASO will create the appropriate tracking code automatically for you.

    3. Be aware that after you set up Google Analytics with your FASO site it will take about 24 hours before the actual stats show up in your Google account - that is Google's policy not FASO's.


    Last Updated: 3/14/2014 1:08:59 PM


    Permalink to this article: http://faso.com/kb/?id=178


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    Q: Can I show my visitors images larger than the current ZOOM size?
    I would like my artwork images to be displayed larger in the ZOOM view. Is this possible? How?

    A: The current ZOOM view image size is set at 550 pixels (in the largest dimension).

    We can do a no-charge custom change for you to make your zoom images larger.

    1. Using a Generation 3 template, the largest size we can zoom to is 700 pixels. Anything larger and the image will exceed the width of your website.

    NOTE: Cosmic Chameleon and Morphic MapleLicious will allow for up to 770 pixels.

    2. For Generation 2 templates it is possible to ZOOM to either:
    Extra Large - 1024 pixels
    Extra Extra Large - 2000 pixels
    or any size you want (smaller than 2000px).

    You will need to make sure that you have uploaded images that are large enough for your 'larger zoom' request.


    Last Updated: 10/14/2014 11:30:00 AM


    Permalink to this article: http://faso.com/kb/?id=180


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    Q: How do I hide 'Edit My Site'?
    How do I hide 'Edit My Site' link that shows at the bottom of my website? Can everyone see this and login?

    A: -login to FASO control panel
    -click Design icon (top right)
    -click 'Advanced' (Upper Right)
    -Click 'Site Options'
    -for 'Hide Edit Website' option, select YES
    -Save Changes

    Anyone visiting your website is able see 'Edit My Site' but you are the only one that has the login info, so you are the only one that is able to login.


    Last Updated: 4/24/2015 1:14:34 PM


    Permalink to this article: http://faso.com/kb/?id=181


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    Q: How do I add hyperlinks to my blog posts?
    I want to add an active hyperlink to my blog post. How do I do this?

    A: Add hyperlinks to your blog posts in the text editing screen for the blog post.

    1. Go to blog post editing page in your control panel

    2. Select (highlight) the text or image that you want to have the hyperlink on

    3. Once text is selected, go to tool bar and click the 'chain link' image (the icon is on the right - says Insertlink when you hover over it)

    4. A new screen pops up

    5. Add the address of the link in the url text box -make sure it is the entire url (from website address bar)

    6. Select target as 'New Window'
    (You don't have to do this if the link is on your site. We recommend opening in a 'new window' for all external sites.)

    7. Click OK

    8. Save changes


    Last Updated: 10/9/2013 12:23:59 PM


    Permalink to this article: http://faso.com/kb/?id=182


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    Q: How do I add a shortcut/icon on my desktop for my webmail?
    How do I add a shortcut, an icon to my desktop for the webmail?

    A: If using Mozilla Firefox:

    - Type webmail.fineartstudioonline.com into your address bar.
    - On the login screen, right click.
    - Then, select save page as... this will open a new little window. At this point, you can rename it if you'd like.
    - Click Save. It will put 2 icons on your desktop, you will click the one with the Mozilla symbol on it.
    --------------------

    If using IE
    - Type webmail.fineartstudioonline.com into your address bar.
    - On the login screen, right click and select create shortcut. It will automatically send shortcut to desktop.


    Last Updated: 10/9/2014 10:47:20 AM


    Permalink to this article: http://faso.com/kb/?id=183


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    Q: I am having trouble adding an image to my Email Newsletter. What can I do?
    I am having trouble adding images to my Email Newsletter. What can I do?

    A: If you are using Internet Explorer as your browser, you need to make sure to ALLOW all content - both SECURE and NON-SECURE.

    -----

    If during the INSERT IMAGE process, you are getting an Internet Explorer pop up box that says:

    'Do you want to view only the webpage content that was delivered securely?'

    you need to answer NO to that question. There are some elements that are not delivered over a secure layer when using our interactive software.

    -----

    Answering YES will prevent proper and full navigation features.

    Answering NO here does not in ANY way open you up to any kind of security risk.

    -------------

    Your other option is to use Mozilla Firefox as your internet browser.

    We feel it is a superior web browser.

    Go to mozilla.com
    Click on the (free) download button.


    Last Updated: 10/8/2013 3:35:13 PM


    Permalink to this article: http://faso.com/kb/?id=185


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    Q: What if I need to cancel my website account? How do I do it?
    What if I need to cancel my website account?

    A: If you ever need to cancel your account (which we hope you never do!) You may follow these steps:

    1. Login to your FASO Account

    2. On the Toolbar, click "Billing"

    3. Click "Cancel Your FASO Membership"

    4. Follow the prompts.


    Alternatively, you may also simply contact us. We will take care of the rest.

    To contact us and request a cancellation:

    1. Open a Support Ticket from your control panel:
    a. click on CONTACT TECHNICAL SUPPORT
    b. click on OPEN NEW TICKET (your Best Option - this will email tech support immediately)
    c. click SUBMIT

    2. email us at support@fineartstudioonline.com

    3. Call us at 1-877-FASO 234 (1-877-327-6234)

    Once we receive your request, we will process your cancellation. You will then receive an email verifying that the cancellation request was made by you, the account holder.

    Once you cancel your account, your website will be live on the web for the time you have remaining on your current billing cycle.


    Last Updated: 10/8/2013 3:32:16 PM


    Permalink to this article: http://faso.com/kb/?id=186


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    Q: What Size Images Should I be Uploading?
    What Size Images Should I be Uploading?

    A: For the majority of people using a digital camera to photograph their art, images direct from the camera are a perfect size. Most digital camera images are under 3MB and will upload just fine (with high speed internet service).

    HOWEVER please understand that if your camera is set to take RAW photos, RAW photos are HUGE and will never upload.

    ============
    -The MINIMUM size for image uploads is 550 pixels (px) on the smaller side.
    -You do not need to upload images larger than 1200 px on the long side.
    -The MAXIMUM size for image uploads is 10MB (best size under 5MB)
    -The larger your image file, the longer the upload process will take.
    -We recommend 72dpi (higher resolution can be uploaded - the system will re-size for online use).
    ============

    The larger your image file, the longer the upload process will take.

    We recommend 72dpi (higher resolution can be uploaded - the system will re-size for online use).
    We recommend uploading images that are 5MB or less.

    Images must be .jpg (jpeg) image files, in RGB mode (specifically sRGB mode for those of you who edit images in Photoshop or similar image editing software).*

    ============

    *For more info on sRGB mode, see this FAQ:
    http://faso.com/kb/?id=221


    Last Updated: 9/27/2016 1:09:57 PM


    Permalink to this article: http://faso.com/kb/?id=187


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    Q: My FASO blog is not working.
    My FASO blog is not working. What do I need to do?

    A: If you are using an off-site domain name (not registered through us) and it is still not working, be sure that you have set the name servers on your domain to our name servers:

    NS1.STUDIOTOPIA.COM
    NS2.STUDIOTOPIA.COM
    NS3.STUDIOTOPIA.COM

    If your domain is simply 'Forwarded' to your website without changing the name servers, the blog feature may not work.


    Last Updated: 10/9/2013 12:32:00 PM


    Permalink to this article: http://faso.com/kb/?id=188


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    Q: What is a Personalized Email Account and Why Should I Use One?
    What is a Personalized Email Account and Why Should I Use One?

    A: A Personalized Email is an email address that is attached to your domain name - actually having the domain name (example, ClaudeMonet.com) included in the email address.

    The NUMBER ONE reason to use a personalized email account, like Claude@ClaudeMonet.com is to advertise the fact that you have a website.

    Signing up for a Personalized Email account is simply a personal choice. How you then use the email and how you let people know about the email address is up to you.


    Last Updated: 10/9/2013 12:25:00 PM


    Permalink to this article: http://faso.com/kb/?id=189


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    Q: I keep getting an annoying pop up window about secure webpage content. How do I get rid of that?
    I keep getting an annoying pop up window about secure webpage content. How do I get rid of that?

    A: The pop up window is an Internet Explorer pop up window.

    It is not something we have any control over.

    One of the latest versions of Internet Explorer comes with that annoying pop up window when using our interactive software.

    You have 2 choices.

    1. Continue using IE as your browser.

    You can set your Privacy settings so that their pop up window will disappear.

    You may need to add the privacy setting in TWO places:

    ONE:
    a. In Internet Explorer, click the 'Tools'
    b. Click 'Internet Options'
    c. Click the 'Privacy' tab
    d. Click 'Sites'
    e. add the site exactly as follows: data.fineartstudioonline.com
    f. click 'Allow'
    The large text box should now contain the site 'data.fineartstudioonline.com' and read 'Always Allow'
    g. Click OK
    h. Click OK

    TWO:
    a. On the Tools menu, click Internet Options.
    b. On the Security tab, click Trusted Sites, and then click Sites.
    c. Under Add this website to the zone, type in data.fineartstudioonline.com
    d. Click Add, and then click Close.

    To have this list of trusted domains accept mixed (both secure and non-secure) content:

    e. From the Security tab, click Custom Level
    f. In the "Miscellaneous" section, under "Display mixed content", click the Enable radio button.
    g. Click OK

    Now both secure and non-secure content will display in your trusted zones without triggering the Security Information pop-up alert.

    -----------

    2. Use Mozilla Firefox as your browser.

    We recommend it since we feel it is a superior web browser.

    Here is the link for downloading a free copy:
    http://www.mozilla.com/en-US/firefox/


    Last Updated: 5/15/2014 2:44:24 PM


    Permalink to this article: http://faso.com/kb/?id=190


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    Q: How do I delete messages in my message log?
    I have reviewed all my messages. Can I delete them now?

    A: The messages in your message log are permanent and cannot be deleted.


    Last Updated: 10/11/2013 10:00:28 AM


    Permalink to this article: http://faso.com/kb/?id=192


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    Q: How do I get my avatar to show up on comments I make on other people's blogs?
    How do I get my avatar to show up on comments I make on other people's blogs?

    A: 1. Login to Control Panel
    2. Click 'About the Artist' - left column
    3. Click 'Edit Focal Point Data (BETA)' (near top, in blue)
    4. For 'Photo Of Artist, click 'Change Image' to find your image visually, or click the drop-down to select by title
    (your image should already be uploaded to 'Images Other Than Artwork')
    5. Click 'Save Changes'

    NOTE: Be sure to comment using the same email address that is on your FASO account.

    You can also choose to set up a global avatar at gravatar.com.


    Last Updated: 3/12/2016 11:54:17 AM


    Permalink to this article: http://faso.com/kb/?id=193


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    Q: How to exclude your own site visits in your Analytics
    How do I keep my own visits to my site from showing in my stats?

    A: In order for the Analytics/stats to exclude your own visits to your website, you need to set an Exclusion Cookie.

    A) First, Third Party Cookies must be enabled on your browser. For help on this, one of these sites may help:

    https://offcampushousing.uconn.edu/auth/help-cookies

    https://support.bigcommerce.com/articles/Public/How-do-I-allow-third-party-cookies-to-be-set-in-my-browser

    B) Next, simply log in to your stats Detailed section to add the Exclusion Cookie:

    1. login to your FASO Control Panel
    2. click Analytics in the upper row of icons
    3. click Detailed to view your detailed real-time stats

    That's it - the Cookie should now be set in your browser. Your visits should not show in your stats, nor will you show in real-time features such as 'Spy.'

    (If you use multiple browsers, you'll need to repeat steps 1-3 from each browser for it to set it's own Exclusion Cookie.)

    If you ever clear cookies on your browser, your site visits will start counting again and you'll need to repeat steps 1-3 above.


    Last Updated: 6/8/2016 6:47:38 PM


    Permalink to this article: http://faso.com/kb/?id=194


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    Q: I received a notice from Domain Registry of America to renew my domain. Is this legitimate?
    I received a notice from Domain Registry of America to renew my domain. Is this legitimate? I thought my domain was registered through your company.

    A: If you registered your domain through our registrar, we will automatically renew the domain for you on a yearly basis.

    A domain name is included in all of our plans (except for the deprecated plan, Intro, $8 monthly).

    Domain Registry of America is a company that is notorious for domain slamming - a deceptive practice and a scam. Another scammer is Internet Domain Services - IDND.

    Please disregard their email.

    You can read about domain slamming here:
    http://www.respondhost.com/domaininfo/domainslamming.htm
    ________________________

    As of 7/23/2014, ICANN has suspended Brandon Gray Internet Services (DBA Namejuice), the company behind the Domain Registry of America, from registering names until Oct. 17, 2014. For the past 10 years, the company has been sending misleading letters to trick users into renewing their domains with the DROA instead of renewing with the company where they bought it from, usually for a much higher fee.

    from: http://www.thewhir.com/web-hosting-news/icann-suspends-brandon-gray-internet-services-demands-stop-sending-deceptive-marketing-materials
    ________________________

    The following info is from:
    http://en.wikipedia.org/wiki/Domain_Registry_of_America

    In 2003, the Federal Trade Commission reached a settlement with the company for practices such as transferring domain registrations to their service under the guise of domain renewal, a practice known as domain slamming, and having hidden fees. Despite this action, the company still sends mass direct mail to consumers resembling invoices with "domain name expiration notice" in bold print. Targets for the company's mass mailings are known to be in Europe, Australia, New Zealand, Canada, and the United States with information obtained in violation of their ICANN registrar agreement.

    As of March 2010, McAfee Labs reports the domain slamming solicitations continue.

    More info on wikipedia about Domain name scams:
    http://en.wikipedia.org/wiki/Domain_name_scams

    Also see:
    I received a notice from Internet Domain Services to renew my domain. Is this legitimate?
    http://faso.com/kb/?id=431


    Last Updated: 9/11/2015 2:59:08 PM


    Permalink to this article: http://faso.com/kb/?id=195


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    Q: How do I add a live, clickable link to some text?
    I want to add a hyperlink in my text. How do I do this?

    A: NOTE: It is good to 'grab' (copy) the link you wish to insert BEFORE starting the process below. The best way to grab this link is to open the site (or page) you want to link to. Copy the address that appears in the address bar (Control/C). Now, go back to your FASO control panel and insert it using the instructions below.

    -log in to control panel
    -click on the category or page where you want to add the 'link'
    -Enter some text - like 'Click here for more info'
    -Select (highlight) the text
    -click the 'Insert/edit Link' icon in small tool bar above the text box (looks like a chain link)
    -a new window pops up

    1. paste (Control/V) the url/web address in the box to the right of 'Link URL'
    2. set 'Target' to 'New Window' (for external sites) if you like (many people prefer to use the back button rather than have links open in new windows)
    3. click 'Insert'
    4. click 'Save Changes'


    Last Updated: 10/8/2015 11:23:45 AM


    Permalink to this article: http://faso.com/kb/?id=196


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    Q: Why can't I log into my website control panel?
    Why can't I log into my website control panel?

    A: There are several possibilities that can affect the ability to log-in to your control panel. The first and foremost is using the correct username and password. The FASO log-in is case sensitive which means if you entered a capital letter when you created your password then the appropriate letter(s) must be capitalized when you log-in. The Username is not case sensitive.

    Another possibility that can affect your ability to log-in is being overdue on your payment or payment arrangements. If you reach the end of your trial period and don't update your credit card information for billing your account will be tagged "Overdue". While your website will still be available online for viewing it won't be accessible for editing until your billing information is updated, your account is billed for monthly service and then tagged "Active".

    One more possibility affecting your ability to log-in is trying to log in from a computer that does not have cookies enabled. If you log-in from a different computer check the browser settings to make sure cookies are enabled.


    Last Updated: 8/29/2013 10:59:49 AM


    Permalink to this article: http://faso.com/kb/?id=29


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    Q: Why did the "Edit My Website" link on my FASO site disappear?
    Why did the "Edit My Website" link on my FASO site disappear?

    A: If the link to 'Edit My Website' disappears from your main page it is simply because you have chosen to hide that link.

    To re-enable the link do this:

    1. Login to your FASO Account

    2. click on "Site Design Center"

    3. click on "Advanced" (Upper Right)

    4. Click on "Site Options"

    5. for Hide Edit Website option, select NO

    6. Click "Save Changes"


    Last Updated: 1/17/2014 4:42:32 PM


    Permalink to this article: http://faso.com/kb/?id=31


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    Q: Why won't my images upload?
    Why won't my images upload?

    A: There are several factors that will affect the image upload process.

    1. FASO is programmed to only upload .jpg (.jpeg) images in RGB mode (sRGB mode for Photoshop users) at 72 dpi resolution.

    The first thing to check is the file extension to make sure you have jpg images. The file extension is the period followed by 3-4 letters after the filename. It will look like this "filename.jpg" or "filename.jpeg". If the extension is anything else (such as .tif, .tiff, .bmp, .gif, .pcx, .psd, .png) you will have to open the image in your image editing software and save it as a jpg.

    2. The next possibility depends upon your internet connection.

    Broadband DSL and Cable modem connections should not be a problem. Dial up connections can interfere because the rate the connection transfers data is much slower. It is not impossible to upload images over a dial-up connection however, be prepared for it to take a while. How long will it take? It mainly depends upon the connection speed. Current dial up modems are rated at 56k, which means in a perfect world it can transfer 5.6 kilobytes of data per second. If you are trying to download an image that is 1 megabyte (which is 1000 kilobytes) divide 1000 by 5.6, which equals the number of seconds it will take to download. Divide the number of seconds by 60 and you will get the number of minutes it will take. Roughly a 1mb image will take about three minutes. However, this scenario is figuring ideal connection speeds, which rarely exist in the real world. Depending on which internet service provider you use, most of the time the dial up connections will actually connect somewhere between 24-36k sometimes more, sometimes less. (Something else to keep in mind is the upload rate is usually slower than the download rate.) To spare you any more details the smaller the connection number the longer it is going to take.

    -------------------

    There are a couple of tricks to decrease the potential problems in uploading your images.

    The first step is to decrease your file size.

    The FASO image upload component processes 9 different sized web images for every image you upload.

    If you open your image in your editing software you should be able to change your units of measure to pixels. Some software will display the pixel dimensions as well as the print dimensions. Don’t worry about the print dimensions. Change your largest dimension to 800 pixels and save your changes to a new file.

    Whenever you reduce a digital image, it may lose a little sharpness so you may want to apply a sharpen or unsharp mask filter before saving the file. Saving as a jpeg will give you the option to apply compression to the image, which will also make the file size smaller (please note I said file size not image size).

    Some people get alarmed by the fact they are compressing their images, which potentially alters the image quality. Honestly, if you have a nice image to begin with you can set the compression or quality level at 6-8, which significantly reduces the size of the file but has little or no visual affect on the appearance of the image.



    Last Updated: 1/20/2014 4:38:29 PM


    Permalink to this article: http://faso.com/kb/?id=32


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    Q: Why do my images appear too dark, or too light?
    Why do my images appear too dark, or too light?

    A: Once an image is uploaded to FASO it is not altered in any way, other than we do reduce the size (depending on the original) to generate the 9 standard sizes that we use.

    If you feel it appears too dark or too light, the only factors that can cause this are settings within your monitor, a change in the lighting conditions in the room your monitor is in or perhaps you are viewing your images on a different monitor. Every monitor will display colors and contrast differently and every computer is going to have a different graphics card and color settings.

    Web browsers display images in a color profile called sRGB. If you are using something like photoshop to edit your images, be sure you are using the color profile of sRGB.

    Another thing to check is that you are saving your jpgs in RGB mode, not CMYK. CMYK is for PRINT while RGB is for monitors. If you save an image as CMYK and upload it to FASO, the color will most likely not display exactly as you are expecting. In that case, save your image as an RGB (using the sRGB color profile) jpg and then re-upload it.


    Last Updated: 2/7/2014 3:43:40 PM


    Permalink to this article: http://faso.com/kb/?id=33


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    Q: Why are my images not as sharp as the original?
    Why are my images not as sharp as the original?

    A: If your images appear jagged or distorted after you upload them to your website the only thing that can cause this is a compression setting in some browsers. This compression setting over-compresses images and graphics downloaded from the Internet to give the appearance of faster download times. You can change the setting in the browser to allow for high quality graphics. That will alleviate the jagged appearance but it will increase the time it takes for pages to load in the browser.

    Something else to keep in mind is the fact that digital images can lose a little sharpness when their size is modified. If you are uploading a full size image from a digital camera that is 1800 x 1400 pixels the upload routine is going to create 9 web images with the the most common dimension used being 550 pixels. It does have a point of built in sharpening to compensate for this however, if you feel the image still isn’t sharp enough, then you may want to resize your image to 600-800 pixels and apply a sharpen or unsharp mask filter before you upload it. This should take care of any sharpness issues you may encounter.

    Another issue that can cause "jaggines" is if your image is too SMALL. We don't recommend you upload images smaller than 600-800 pixels and, would even recommend the range of 1000-1200 pixels as high res monitors are going to become more common.

    We have worked on our algorithms over the years and, in most cases you shouldn't have to do much editing of your images before uploading to FASO.



    Last Updated: 8/27/2013 1:02:54 PM


    Permalink to this article: http://faso.com/kb/?id=34


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    Q: Why does it seem to take forever for my images to upload?
    Why does it seem to take forever for my images to upload?

    A: The speed and/or type of internet connection combined with the file size of your image are the main factors concerning the length of time it takes to upload your images.

    You might want to check how large the images you are trying to upload are. One way to speed up your uploads is to reduce the size of the images you are uploading.


    Last Updated: 2/18/2014 4:09:24 PM


    Permalink to this article: http://faso.com/kb/?id=35


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    Q: Why can't I find my site with Google when my associates can find theirs?
    Why can’t I find my site with Google when my associates using FASO can find theirs?

    A: It can take a while to get picked up by Google. One way to get googlebot to crawl and index your site is to get friends to link to your site from their sites. Google will normally find any site with a link or two pointing to it.

    You can also submit your site to google at this address:
    http://www.google.com/addurl/

    You also want to make sure that you are following Google's Webmaster guidelines to be sure you have done nothing that might 'upset' Googlebot: https://support.google.com/webmasters/answer/35769?hl=en

    FASO sites comply with Google's guidelines 'out of the box,' but you may still want to read over those guidelines to be sure you haven't changed any of FASO's defaults in a way that might upset Google.

    If, after all these things are tried, your site still doesn’t appear on Google, unfortunately there is not much FASO can do about it. Google is very explicit in making known the fact that they do not guarantee listing in their indexes.

    On the Google Submit page, google says:
    We do not add all submitted URLs to our index, and we cannot make any predictions or guarantees about when or if they will appear.


    Last Updated: 6/14/2016 4:26:25 PM


    Permalink to this article: http://faso.com/kb/?id=37


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    Q: How do search engines work?
    How do search engines work?

    A: Please keep in mind this is the highly simplified answer...Periodically search engines will send out an electronic signal called a spider. The spider’s job is to surf the Internet and analyze links as well as additional information and send it back to the search engine database. It looks for relevant links, the incorporation of keywords in the text of a webpage, and site statistics, etc. The search engine then compiles the information the spider retrieves and indexes them by relevance.


    Last Updated: 11/11/2013 3:43:30 PM


    Permalink to this article: http://faso.com/kb/?id=38


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    Q: What are keywords and what keywords should I add to increase traffic to my site?
    What are keywords and what keywords should I add to increase traffic to my site?

    A: Keywords are as the name implies "key" words. These words are built into the source code of a web page in the meta tag data and are not visible unless you right-click on the page and select view source.

    Keywords can also refer to words in the regular text of your page.

    Keywords in the meta tags are not longer very important as spammers over used them and most search engines don't rely on them any more. Keywords that are VISIBLE ON THE PAGE are important to a web page because they are used in analyzing the content to build search engine indexes. They should be worked into the text of your web page. FASO is programmed to automatically insert your name and a few other keywords when you create your website account. FASO has had excellent results with sites being indexed in association with the artist’s name. You are free to add additional keywords to your site however; additional keywords may not be beneficial and can have a negative affect on search engine listing if it gives the appearance you are trying to manipulate rankings.

    We get questions from artists all the time asking why their site isn’t being indexed when they search plein air or New Mexico Artist, etc. The honest answer is you can’t expect to be listed in such a vague search. Actually, there is a possibility your site is listed, just not in the top 2-3 pages. If you search plein air you will retrieve over a million listings and someone has to be number 999,997.

    The point we're trying to make is don’t become too obsessed in search engine listings and keywords. While they are helpful, you can’t rely on them for your sole means of marketing your site and artwork. One of the best means of increasing traffic to your site still involves human contact and offline promotion. One FASO client made about 500 postcards and printed them off her printer and sent them to her mailing list notifying them of her website. She sold 13 paintings in two weeks. Market your site in association with your name and make sure you include your website address on every piece of correspondence you send out whether it is letterhead, business cards, email etc.

    Another FASO client used our newsletter function to promote 100 paintings in 100 days. He started with only 84 subscribers to his newsletter and sold over 90 of the paintings and garnered 3 larger commissions.

    Also don't try to rank for very generic keyword terms. Let's take "art posters" as an example "art posters". It is very unlikely you will beat allposters, art.com, amazon, zazzle, liebermans, etc to rank for "art posters" (do you even want to?) and, even if it was a possibility,
    adding "art posters" to meta keywords isn't going to accomplish it since Google stopped using meta keywords for ranking at least 10 years ago. Google now uses contextual analysis and natural language processing to actually "read" the real, visible
    text on the page and determine what it's about. Sticking "art posters" on the page won't accomplish anything unless the page actually IS a well written page about art posters and meets some off-site criteria (discussed next).

    The reality is that Google's ranking factors have changed dramatically over the past few years and are mostly off-site factors now like:
    - links to your site
    - amount of time people spend on your site
    - number of people who click your site in a google search and then click "back"
    - number of links and mentions of your site in social media
    - links to your site from other sites in the same field (ie other artists and art sites)


    The questions to ask in SEO are these:

    What is it you are trying to accomplish here?

    What search terms do you want to rank for and why?

    What search terms can you realistically rank for and how do they further selling your art? [do you even sell "art posters"?]

    SEO is like other marketing - it takes time, strategy, tactics, planning and hard work and can take a lot of time to payoff.



    Last Updated: 3/18/2014 1:53:02 PM


    Permalink to this article: http://faso.com/kb/?id=39


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    Q: What do I gain from being submitted to the search engines?
    What do I gain from being in search engines like Google and Bing?

    A: Every person/company with a website is going to gain different results from search engines. We can’t guarantee you will gain anything from search engine listings however, the potential exists for your site to show up in a search listing and someone may visit it. So the simple answer to this question is potential exposure and an increase in site traffic.


    Last Updated: 9/3/2014 2:04:42 PM


    Permalink to this article: http://faso.com/kb/?id=40


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    Q: Can I use my existing domain name?
    I already have a domain registered. Can I use it with FASO and, if so, how do I POINT it to my FASO website?

    A: Of course you can use your existing domain name!

    Here's how:
    - from FASO Control panel
    - Click 'Manage Your Domains' (left menu bar)
    - Click 'Click Here to use a domain name that you already own'
    - Type in your domain name, as shown.
    - Click GO
    - Follow the instructions.

    The instructions will include the following:

    Login to your domain account at the company where you registered your domain.

    Change the DOMAIN NAME SERVERS to our name servers:
    NS1.STUDIOTOPIA.COM
    NS2.STUDIOTOPIA.COM
    NS3.STUDIOTOPIA.COM

    AFTER you update the name servers, your off-site domain will begin working with your FASO account in about 12 hours.

    Although this is the "fast" way to use your existing domain, we recommend that you transfer your domain to FASO. Having us manage everything for you will simply your life. Plus, your FASO monthly charge includes one domain.

    ***NOTE: all plans include a domain except for the deprecated Intro Classic plan, $8 monthly.

    Email Concerns:
    If you are currently receiving email at your domain name (such as you@yourname.com), before changing your name servers please review your options on our FAQ "How do I use my existing domain if I currently have email on that domain?"
    faso.com/faq.asp?CATE=49#13

    Note - these instructions will make your domain point to your FASO web site. This will NOT make FASO your domain registrar. If you wish for FASO to become your domain registrar please review our FAQ, "How do I transfer my domain to FASO?"
    http://faso.com/faq.asp?CATE=49#15


    Last Updated: 2/23/2016 1:55:53 PM


    Permalink to this article: http://faso.com/kb/?id=42


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    Q: Can I link directly to my individual collection pages in my navigation bar?
    Can I link directly to my individual collection pages in my navigation bar?

    A: Yes!

    If you have set up collections, they should appear in the drop down menus when you add categories to your navigation bar.

    Of course, you only have 12 categories so you might not be able to directly link to ALL your collections if you have a lot of collections.

    In that case, you can also show all your collections in your works category by enabling the collections feature. When you log in to your control panel there is a tutorial called "How to group your artwork into collections." It would be very helpful for you to print that out and follow the steps.


    Last Updated: 4/16/2014 10:45:01 AM


    Permalink to this article: http://faso.com/kb/?id=44


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    Q: What is a domain and why do I need one?
    What is a domain and why do I need one?

    A: A domain is simply an Internet address.

    You are familiar with them. For example 'google.com' is a domain.

    So you probably want your FASO website to be at 'yourname.com' instead of 'yourname.faso.com.' To do that, you must register a domain (which can be done in your FASO account).

    By registering a domain and directing it to your FASO website, the domain acts to re-direct a browser to the actual address of your website account. It is not a requirement to register a domain. The main benefit from your personalized domain is convenience and having an individual identity through the ability to associate your name with your website.

    It's also good for keeping all your links and for SEO (Search Engine Optimization) to have your own domain that you can take with you if you ever move your website.


    Last Updated: 6/11/2015 5:41:34 PM


    Permalink to this article: http://faso.com/kb/?id=45


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    Q: What does DNS stand for?
    What does DNS stand for?

    A: DNS stands for "Domain Name Service" or "Domain Name System."

    A DNS setup is required for each domain that is added to FASO. It allows each individual domain the ability to be directed to a specific FASO website account.

    If you register your domain through FASO, we handle all of this for you automatically.


    Last Updated: 3/29/2016 5:38:11 PM


    Permalink to this article: http://faso.com/kb/?id=46


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    Q: Why doesn't my name appear in the FASO Artist Directory?
    Why doesn't my name appear in the list of clients in your artist directory?

    A: Once you have become a paying member, your listing will automatically appear in our Artist Directory.

    If you are still in your free trial period and are committed to signing on, we will gladly include you in our directory.

    You will need to Activate your account. We will process your first monthly payment and prorate your account so that you still get your full free trial time.


    Last Updated: 11/9/2013 11:31:09 AM


    Permalink to this article: http://faso.com/kb/?id=47


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    Q: How secure is FASO?
    How secure is FASO?

    A: Despite the changes and developments in Internet security there is always potential for vulnerability. This is applies to every site on the Internet not just FASO. This is not meant to be alarming nor should it prevent you from having a website. FASO was developed by a qualified professional with a degree in Computer Information Systems. The highest levels of security available have been implemented to provide a secure environment for your personal information. To give a real life comparison, your personal information and website is every bit as safe as the money you have in your checking or savings account.


    Last Updated: 8/1/2013 9:56:03 AM


    Permalink to this article: http://faso.com/kb/?id=50


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    Q: What happens to my domain if I cancel my FASO account?
    What happens to my domain if I cancel my FASO account?

    A: If you had FASO register your domain and you decide to cancel your website account, you still hold the rights to your domain name.

    You have 3 options:

    1. Enroll in our Manage Domain Plan for $30 yearly (billed at $2.5/mos).

    We will continue to renew your domain name on a yearly basis and change any settings to point it correctly to any new website you create.

    You will also continue to be listed in our Artist's Directory.

    If you have personalized email with your domain, please let us know if you would like to keep it. Personalize email is $1.75/month/email.


    2. Create your own domain name registration account with our registration partner, MyDomainStuff.com.

    This is a separate company from us.
    There is no charge for creating this account.

    Let us know you created the account. We will then unlock your domain and send you the Authorization code.

    Then you log into your Mydomainstuff.com account and purchase a domain transfer for the domain.

    Once the domain name is transferred into your account, you will be completely responsible for all settings and charges for the domain.


    3. Transfer your domain to a registrar of your choice, Godaddy, for example.

    Let us know if this is your choice.

    We will unlock your domain and send you the Authorization code.

    Then have your new registrar initiate the transfer.


    NOTE: If you transfer your domain AWAY from FASO, UPDATE ALL ADMINISTRATIVE INFO on the domain account once it has transferred. Remove our info and enter YOUR personal info. This will prevent problems for you in the future.


    Last Updated: 8/2/2013 11:15:58 AM


    Permalink to this article: http://faso.com/kb/?id=51


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    Q: My artwork is copyrighted but how can I prevent the images from being stolen from my website?
    My artwork is copyrighted but how can I prevent the images from being stolen from my website?

    A: Websites, unlike private corporate or government networks, are designed to be accessible to the public.

    What that means, in practice, is that there really is nothing that can keep an image from being downloaded from a website. There are measures such as right-click alarms that may deter users but they are easily bypassed. Sites that promise to "protect" images are making false promises. And, in fact, you usually don't want to block anyone from downloading your images, because, as Seth Godin says, "ideas that spread, win". So you want your images to spread in a way that reflects positively on you and sends people back to your site. In other words, you want proper ATTRIBUTION on your images.

    Here's an example of a company that will crawl your site and take your images (and even show ads next to them!), and yet, nearly every artist I speak with WANTS this company to take their images: Google.

    Google grabs your images for inclusion in Google Image Search. You probably don't want to try and stop that source of attribution and traffic.

    There is one way that always works to protect your images. That is watermarking. By watermarking your images, you can ensure that no matter who ends up seeing one which could be on Facebook, Email, Pinterest, Google or a myriad of places, that your name and website address are on the image in a tasteful way.

    FASO includes a way for you to automatically add tasteful watermarks and attribution lines to your images.

    If you let fear of having images stolen grip you then you are defeating the whole purpose of having a website. There are hundreds of thousands of artists and photographers who have websites with their prized images displayed who are gaining exposure and selling work because they were willing to take a chance with the Internet.

    In 1978 copyright laws changed greatly in favor of the artist.

    If you are further concerned with legal ramifications you may wish to consult the U.S. Copyright Office:
    http://www.copyright.gov/ or http://www.copyright.gov/circs/circ1.pdf

    For our FAQ 'How to add watermarks,' go to:
    http://faso.com/kb/?id=312


    Last Updated: 3/29/2016 5:37:47 PM


    Permalink to this article: http://faso.com/kb/?id=52


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    Q: Can I control the order my works are displayed?
    Can I control the order my works are displayed?

    A: You can control the order your works are displayed either by:

    1. An order you manually define.
    2: alphabetically by title
    3. the order in which you add the pieces, with the most recent first.

    To select one, enter your control panel and click on “My Artwork Portfolio”.

    Click on the link to “Edit the works display”.

    This will take you to a window with three drop down menu options. Leave "Default Portfolio Page" set to "default" (unless you have Collections set up). Choose the setting for the Default Works Display order to either Display Sequence Number, Alphabetical or Most Recent First.

    Hit Save Changes.

    If you select Display Sequence Number you will then need to click the link that says "Reorder Your Artworks" in "My Artwork Portfolio" and drag-and-drop your artworks into the order that you want them.

    Once you save your changes you should see your portfolio in the new order.

    ------------

    If you have Collections set up, it's a tad different.

    Once you switch the "Default Works Display Order" to "Display Sequence Number" then you click "Add/Edit Collections" from your artwork portfolio.

    Then click "reorder artworks" next to the collection you want to reorder and you will be able to drag-and-drop the works in that collection.


    Last Updated: 9/9/2015 7:15:05 PM


    Permalink to this article: http://faso.com/kb/?id=53


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    Q: How to add image to main / home page
    How do I add an image to my main page?

    A: 1. login to control panel
    2. click 'Your Site's Home Page' - left column
    3. for 'Main Page Picture,' click 'Choose an Image' to find your image visually, or click on the drop-down below that to select by title
    4. click 'Save Changes'


    Last Updated: 4/26/2016 4:10:37 PM


    Permalink to this article: http://faso.com/kb/?id=54


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    Q: After My Website is Created, What’s Next?
    After My Website is Created, What’s Next?

    A: You can begin customizing your website. To log in to the control panel, from your website’s main page, click Edit My Website. You will then be prompted for your username and password. From the control panel you can change the style, colors, categories, add text and photos, change your password, view your billing info, check your statistics, or contact technical support.


    Last Updated: 8/8/2013 4:14:26 PM


    Permalink to this article: http://faso.com/kb/?id=56


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    Q: How Do I Upload Photos of My Artwork?
    How Do I Upload Photos of My Artwork?

    A: 1. Log into FASO control panel

    2. Click on red 'Upload Art Now' button
    [if you are in the art portfolio, you may also click on 'Add New Artwork' link, if you prefer]

    3. Click on 'Choose your images'

    4. A new window will open up from your computer so you can navigate through the files on your computer and choose the image (or images) you would like to upload. Select the image or images, and then choose 'open' or 'select' (this varies - it depends upon your operating system)

    5. Image file name(s) now appear in the upload box screen of your control panel

    6. Click 'Upload your images' - wait for it to upload

    7. Title your image - use a descriptive title with no quotation marks or sizes

    8. Assign to the right collection

    9. Add 'Vertical Size' and 'Horizontal Size' if you like - use only numbers, no 'x' and no inches symbol

    10. Add 'RetailPrice' - especially if you are using Paypal (or plan to)

    11. Save Changes


    Last Updated: 5/23/2016 6:39:25 PM


    Permalink to this article: http://faso.com/kb/?id=58


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    Q: How Many Images Can I Add to My Website?
    How Many Images Can I Add to My Website?

    A: The Platinum and the Gold Plan (our most popular) both allow unlimited images.

    You can get a complete plan comparison here:

    http://faso.com/pricing-complete.html


    Last Updated: 2/14/2014 4:07:46 PM


    Permalink to this article: http://faso.com/kb/?id=59


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    Q: What if I Forget My Username and Password?
    What if I Forget My Username and Password?

    A: If you forget your password please follow these steps:

    1. Visit http://faso.com

    2. Click "Log in"

    3. Click "Forgot Password?"

    4. Type your username. If you also forgot your username, type your email address.

    5. We will then email you a password reset link.


    * If you have more than one FASO account, you will be prompted to choose the account you wish the reset link for.

    * Note that the reset links do expire after a period of time (for security reasons), so if you don't reset your password within that period of time, you might have to send yourself another reset password link.


    Last Updated: 9/10/2015 12:23:15 PM


    Permalink to this article: http://faso.com/kb/?id=60


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    Q: What Happens When My Free Trial is Over?
    What Happens When My Free Trial is Over?

    A: [HTML]A week before your trial period expires, you will receive a reminder from us that your trial period is almost over.

    Should you decide to continue your service with FineArtStudioOnline.com, you will need to provide us with your billing information.

    You can easily do that by clicking the "Activate Account" button in your FASO Account. You will then be prompted to choose a plan and provide your credit card information.

    You may also call 1-877-FASO 234 (1-877-327-6234) and provide your credit card info by phone.


    For a complete side by side comparison of all available plans see our Pricing page at:
    http://fineartstudioonline.com/pricing.html[/HTML]


    Last Updated: 9/19/2015 3:26:12 PM


    Permalink to this article: http://faso.com/kb/?id=61


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    Q: When Will I be Billed?
    When Will I be Billed?

    A: If you have already subscribed to one of the hosting plans and have submitted your credit card information, you will automatically be billed on the same day of every month.


    Last Updated: 8/18/2013 9:10:37 PM


    Permalink to this article: http://faso.com/kb/?id=62


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    Q: Can I Have a Personalized Website Address?
    Can I Have a Personalized Website Address?

    A: Yes. If you are a subscriber to FASO.com, your current web site address ('Subdomain/System Domain') is something like www.YourName.faso.com. This is based on the login Username you set up.

    There are other options for a personalized domain name. For example: www.YourName.com might be available. We can register this name or any other available name you select and set it up to work with your FASO website.

    There is no fee for this as a Gold Plan member or higher. Domain service is included.

    For a personalized domain name on the Basic Plan or on the 2 Intro Plans, the domain registration fee is $15 a year.


    Last Updated: 3/20/2015 1:56:22 PM


    Permalink to this article: http://faso.com/kb/?id=63


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    Q: What does it mean to add a new ticket?
    What does it mean to add a new ticket?

    A: Adding a new ticket is simply a direct means to communicating with FASO technical support. You can report problems, ask questions and get issues resolved through a two-way communication interface.

    The ticket system is more efficient than trying to email FASO support because it keeps a record of the issue, communication from both technical support and the user, and the final solution. It stores everything in a database that can be used for reference at a later date if necessary.


    Last Updated: 11/9/2013 11:33:41 AM


    Permalink to this article: http://faso.com/kb/?id=64


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    Q: How do I copy and paste text?
    How do I copy and paste text?

    A: 1. Open the document containing the text you wish to copy

    2. Click somewhere in the document and press the "Ctrl" key and the "A" key at the same time (Global Select All Command). This should highlight all of the text. (You can also highlight everything with your mouse by moving the cursor to the beginning of the text and then click your mouse and drag the cursor to the end of the text)(You can also click on the "Edit" menu at the top of your window and when it drops down click "Select All")

    3. Once the text is highlighted, press the "Ctrl" key and "C" key at the same time (Global Copy Command). This will copy the selected text into the computers temporary memory. (You can also click the edit menu and select "Copy" from the drop down menu)

    4. Enter the location you wish to paste the text and click the mouse somewhere in the field. (If you are wanting to paste the text in your "About the Artist" category, enter your control panel, click Edit category information, then click About the Artist, and click in the larger field for text)

    5. Once you have clicked in the new location press the "Ctrl" key and the "V" key at the same time (Global Paste Command). You should see the text appear in the text box. (You can also click the edit menu and select paste from the drop down menu).


    Last Updated: 9/18/2013 2:54:08 PM


    Permalink to this article: http://faso.com/kb/?id=65


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    Q: How do I add an image to my Artist Directory listing?
    How do I add an image by my name in my Artist Directory listing, the FASO client list?


    A: The FASO Artist Directory will attempt to pick an image to represent you in the Artist Directory.

    We will select from one of three images in the following order:

    1. The "Example Artwork" image that you have set in your artist Focal Point settings.

    2. The "Main Page Picture" that you have chosen to appear on the home page of your website.

    3. The most recent artwork that you have uploaded.

    The Focal Point page is what we named the page that will come up from your directory listing.

    The majority of info that appears in your Focal Point page is automatically propagated and updated according to info that you enter into your website.

    To edit more info on this page:
    Log in to control panel
    click on About the Artist (left column)
    click on Edit Focal Point Data (BETA) - top left
    edit info, add photo of yourself
    Click on Save Changes


    Last Updated: 8/29/2013 3:59:47 PM


    Permalink to this article: http://faso.com/kb/?id=68


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    Q: How can I rotate images on my website?
    How can I rotate images on my website?

    A: You can rotate an image AFTER uploading by using our integrated image editor (powered by Aviary), that is available to you through your FASO control panel.


    Here's how:

    1. log in to control panel
    2. click on MY ARTWORK PORTFOLIO
    3. click on the artwork that needs rotating
    4. Hover over the image and click "Edit this image"
    5. Click the blue button at the top that reads "Edit this photo"
    6. Click the orientation icon
    7. Rotate the photo as needed
    8. Click "Apply"
    9. Click "Save"
    10. Click "Click here to continue and use your new edited image"
    11. You will be returned to your artwork portfolio and should now see that the image has been rotated.


    Last Updated: 9/16/2013 2:56:11 PM


    Permalink to this article: http://faso.com/kb/?id=69


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    Q: How do I login to my control panel after hiding the EDIT MY WEBSITE Link?
    I hid the "edit my website" link and now I don't know how to login to my control panel!

    A: 1. Go to faso.com
    Here is the link:
    http://faso.com/

    2. Click on "Log In" (top right corner).
    Here is the link:
    https://data.fineartstudioonline.com/login/

    3. Enter your user name OR email

    4. Enter password

    4. Click "Secure Log In >>".


    Last Updated: 5/6/2014 11:34:46 AM


    Permalink to this article: http://faso.com/kb/?id=70


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    Q: I'm having trouble uploading my images
    I'm having trouble uploading my images, what is the problem?

    A: [HTML]
    1. IF YOU'RE USING INTERNET EXPLORER:
    It's likely a "trusted sites" issue; Make sure both 'cloud.fineartstudioonline.com' and 'data.fineartstudioonline.com' are in your trusted sites. Using a different browser works too. More info at:
    http://faso.com/blog/37202/

    2. MAKE SURE YOUR IMAGE IS A JPG.
    Just renaming an image does not automatically make it a JPG. If your images are not JPG files already you will have to open them in a photo editing program and re-save them as JPGs.

    3. MAKE SURE YOUR JPG IS IN THE CORRECT FORMAT
    JPGs must be in RGB mode (this is usually the default unless you save for print usage). JPGs must also be set to the 8-bits per channel mode. (Under Image/Mode in Photoshop). Again, 8-bits per channel is normally the default.

    NOTE: For Photoshop users who have images with an 'Embedded Profile,' it is important to use sRGB mode. For more info, see this FAQ:
    http://faso.com/kb/?id=221


    4. MAKE SURE THAT THE .JPG FILE NAME CONTAINS ONLY LETTERS AND NUMBERS. If your file name includes non-letters and non-numbers such as '$"_/, etc., you need to remove these characters, rename the file and save the new file.

    5. MAKE SURE YOUR IMAGES ARE NOT TOO BIG.
    Depending on the speed of your internet connection, your uploads may be 'timing out' if your images are too large. In general, for web use, your images don't need to be any larger than 1200 pixels along the longest dimension. (They do need to be a minimum of 550 pixels on one side.)

    6. Try a DIFFERENT browser. Our software has been tested on all major browsers but occasionally personalized settings or third party add-ins can cause issues. You can download Firefox from www.mozilla.org.

    7. Be sure all of your security and privacy settings on your browser are set to medium or default.

    8. Be sure the image is not in use or locked.
    If the image is open in another program (like Photoshop) or if the computer 'thinks' it is open - sometimes it will be 'locked' and you won't be able to upload it. Make sure it is not open in another program - and if it still doesn't work reboot the computer.

    9. REBOOT - this is always a good thing to try with any persistent error.
    We have seen unexplainable problems just 'disappear' after rebooting.

    10. WHAT IF I STILL GET AN ERROR MESSAGE?
    If you've tried all of the above and still get an error message during the upload process, especially if it happens more than once, please email ONE of the images that you were attempting to upload to support@fineartstudioonline.com. We will attempt to upload it and see if we can duplicate the problem.[/HTML]



    Last Updated: 9/11/2015 11:18:44 AM


    Permalink to this article: http://faso.com/kb/?id=72


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    Q: Why can't I find my site on google?
    I signed up for the gold plan but can't find my site on google...why?

    A: Google re-indexes on a schedule known only to them. So depending upon when you signed up for the gold plan, it may take a few weeks before your listing appears on Google. This is generally true for the other search engines as well.

    Also, google needs a link to your site to follow to find it in the first place. Make sure you are not excluding yourself from the FASO artist directory which automatically links to your site (you are included by default, so unless you changed it, you should be in it).

    It's also a VERY good idea to get other sites to link to your site. Ask a few of your artist friends who ARE showing in Google to link to your site so that Googlebot has a link to follow.

    Lastly, consider blogging with your FASO blog. Googlebot LOVES blogs and it may increase your chances of getting indexed.



    Last Updated: 10/3/2013 9:49:42 AM


    Permalink to this article: http://faso.com/kb/?id=73


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    Q: Shouldn't my domain be registered under MY name?
    I noticed my domain is not registered under my own name, why is that? How do I change it?

    A: We don't register domains under the artists name for three reasons:

    1. TO PROTECT YOUR PRIVACY.

    If it is registered in your name, your personal information is available to the entire world via a "whois" search.


    2. To prevent spammers from 'tricking' you into moving your domain to another company.

    Much like the old 'slamming' techniques in the long-distance wars, domains are often 'slammed' by unsuspecting registrants. It is a real pain on our end to try to sort that out for our clients, even though it isn't our fault when it happens.

    3. To save you money by including the domain with your service.

    -------

    Having said all of this, if you ever leave our service, we will happily transfer the domain into an account that you control under your name. More information about this is included in section 9.2 of our terms of service at http://faso.com/tos


    Last Updated: 10/3/2013 9:46:27 AM


    Permalink to this article: http://faso.com/kb/?id=74


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    Q: Enlarge thumbnails
    How do I make my thumbnail images larger?

    A: 1. Log in to your Control Panel
    2. Click on Artwork icon (top row, 3rd from left)
    3. Click on 'Edit the works display'
    4. for option 'Use Variable Size Thumbnails', change to Yes
    5. For 'Width of Thumbnails (in pixels)', enter a value from 80-150 to designate the width in pixels that you want your thumbnails to be
    6. Save Changes

    NOTE: If you have the option 'Default Works Thumbnails' set at 'Thumbnail with Info', and you are NOT using Collections, it's best to use a maximum thumbnail size of 130 pixels.


    Last Updated: 1/21/2015 3:24:00 PM


    Permalink to this article: http://faso.com/kb/?id=75


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    Q: How do I know what pages visitors are viewing?
    My statistics only give the web address of the pages visitors are viewing, how do I know what paintings those pages represent?

    A: You can see the pages and artwork that your visitors have looked at by:

    log into control panel
    click on the Analytics Icon
    Click on the "Detailed" link
    Click on "Content"

    You will now see a list of the pages your visitors have looked at today. The titles are include so you will know which ones are which pieces of art.

    In the upper right, you can change the time period that the report covers.




    Last Updated: 1/20/2014 4:38:41 PM


    Permalink to this article: http://faso.com/kb/?id=76


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    Q: How do I Clear My Cache?
    How do I clear my cache?

    A: To clear the cache and cookies:

    If using Mozilla Firefox,

    click on 'Tools';
    click on 'Clear Recent History';
    for the time range to clear, from the drop-down menu, select 'everything';
    next to 'details' click the down arrow and make sure 'cookies' and 'cache' are checked;
    click on 'clear now'.

    Note: Clearing cookies will log you out of any sites that you are 'logged in' to.

    =============

    If using Internet Explorer,

    click on 'Tools' from the menu bar;
    click on 'Delete browsing history';
    click on 'Delete files';
    click on 'Yes'.

    After it finishes, close your browser and reopen it. Your cache has now been cleared.

    Go to this web page for more detailed instructions on a variety of versions and operating systems:
    http://support.microsoft.com/kb/278835

    =============


    If using Safari:

    Click on Safari
    Choose Empty Cache
    Click Empty

    Clear Cookies:
    Choose Safari
    Choose Preferences
    Click Privacy tab
    Click Details
    Select one or more cookies and click Remove, or click Remove All.
    When you finish removing cookies, click Done.

    =============

    If using Google Chrome:

    Click on the wrench icon in the upper right corner of your browser window
    click History
    click Clear all browsing data
    select/check:
    Clear browsing history
    Clear download history
    Empty the cache
    Delete cookies and other site and plug-in data
    Set the drop down to 'The beginning of time'
    click Clear Browsing Data

    =============

    If you're using another browser, we suggest a web search of the name of your browser and 'clear cache'.

    Rebooting the machine may also clear the browser's cache, depending on your settings.

    NOTE: Clearing cookies will log you out of any sites that you are 'logged in' to.
    ==================================================

    Here is a comprehensive list on how to clear your cache in older browsers:
    http://data.fineartstudioonline.com/clear_cache.html


    Last Updated: 3/7/2016 4:01:42 PM


    Permalink to this article: http://faso.com/kb/?id=77


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    Q: How to use PayPal and add Buy Now buttons?
    I want to use a PayPal account to enable direct online sales from my website. How do I set it up so that I can use it with my FASO account?

    A: All FASO Accounts have built-in eCommerce and a world-class shopping cart. To enable this and to use Paypal on your website and add Buy Now buttons, follow these steps:

    1. Log into your control panel
    2. Click "Ecommerce"
    3. Click 'Click here to begin'
    4. If you do not have a Paypal account, click on the PayPal Logo to Set Up Your PayPal Account
    5. If you already have an account, click on 'Click here to continue if you already set up your PayPal account'
    6. Enter the email address that is registered with your PayPal account.
    7. Click submit to finalize the process.

    Your website will automatically create 'Buy Now' buttons for any artwork you have a valid price on.

    NOTE: We recommend that you use a Premier or a Business PayPal Account. Do not use a personal account or you will not be able to accept credit cards.

    You don't need any more than PayPal Standard - which is free to sign up for and there is no monthly fee.
    ------------------------------------------

    When you sign up for a PayPal account, you can choose from among three account options: Personal, Premier, and Business. Transactions with a Personal account are free, but you'll need a Premier or Business account to accept debit or credit card payments, for which you'll pay a small fee. Opening a PayPal account and withdrawing money to a U.S. bank account are free.

    NOTE: PayPal fees apply only to completed transactions. PayPal does not charge setup, gateway, or monthly fees to maintain an account.

    For the most up-to-date information about PayPal accounts and fees, please see PayPal's account and fee documentation and complete fee schedule.

    Which account type is right for you?:
    https://www.paypal.com/cgi-bin/webscr?cmd=p/gen/personal_vs_business-outside

    Paypal Fees:
    https://www.paypal.com/webapps/mpp/paypal-fees


    Last Updated: 5/15/2015 12:22:17 PM


    Permalink to this article: http://faso.com/kb/?id=89


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    Q: Is there any discount for an additional website?
    I would like to create a second website. Is there any special discount?



    A: We offer a 20% discount for a second site. That is predicated upon the second site being for the same artist's work, administered by the same person, and not requiring any special handling from our side.

    The discount only applies to our Gold Plan membership level or higher.


    Last Updated: 9/30/2016 6:40:34 PM


    Permalink to this article: http://faso.com/kb/?id=91


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    Q: RSS Feed Link
    What is the Feed link in my works portfolio?

    A: If you don't know what an RSS feed is, don't worry too much, people who use RSS will know what it is. Let's just say they are like channels that visitors can subscribe to and that they are about to explode into common usage. We have integrated an RSS Feed into the Blog mentioned above. For those of you who don't want to blog (and even for those who do), we have added a built-in RSS Feed to every single FASO account. If you go to your "Works" page on your web site, you will notice a little orange icon with the word "Feed" next to it. (It is not visible if you've chosen to hide the artworks subheader) This allows site visitors who use RSS to with a few clicks "subscribe" to your works portfolio. Why would someone do that? Because it will allow the visitor to monitor when you post new artwork without having to manually check your site every day. Communicate with your clients and friends and encourage them to subscribe to your RSS feed (and be sure to post new artwork often).

    If you want to hide the subheaders (ie the line that reads 'All • Originals • Limited Editions • Open Editions • Feed') you can do so by following these instructions:

    1. Login to your control panel.

    2. Click on MY ARTWORK PORTFOLIO

    3. Click on 'Edit the works display'

    4. Next to 'Hide Subheader in Portfolio' click 'Yes'

    5. Click Save Changes


    Last Updated: 10/17/2015 2:53:30 PM


    Permalink to this article: http://faso.com/kb/?id=92


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    Q: How do I protect my images from copyright infringement?
    How do I protect my images from copyright infringement?

    A: Unfortunately the way the Internet works makes it impossible to prevent people from downloading images. In fact, when someone views an image on your website, their web browser has ALREADY downloaded the image. In short an image must be downloaded to be viewed.

    So what options do we have to protect our images?

    One option is to watermark the image, which must be done in a photo editing program. The term "watermark" is used loosely. You might simply add some subtle text over each image that reads "Copyright ." At least this lets people know that the images are copyrighted. However it has the drawback of detracting from your actual work, and it won't do anything to stop true thieves. For example, if another artist simply wants to copy your work by repainting it, having a watermark isn't going to help.

    The second option is to understand that web images do not have enough resolution to create high quality reproductions. People might download and print images, but most of the time these are people who might actually be considering purchasing the artwork.

    Our system uses a resolution of 72 dots per inch (dpi) with the largest zoom image at 550 pixels. A high-quality reproduction requires at least 300 dpi. So an image from your site could create a decent printed image that is about 1.8 (550 / 300) inches long. Not much can really be done with an image of this size. The image print quality suffers greatly if the dpi is left at the original 72 dpi.


    Last Updated: 1/8/2015 4:39:16 PM


    Permalink to this article: http://faso.com/kb/?id=93


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    Q: Can I install a right-click disabler to prevent image downloads?
    Can I install a right-click disabler to prevent image downloads?

    A: Copyright infringement is a concern for many, if not most, artists who show their work online. Unfortunately, those right-click disabler programs DO NOT protect your images. What we recommend instead is that you use our Watermark feature.

    For our FAQ on 'How to add watermarks' go to:
    http://faso.com/kb/?id=312

    Why are right-click disablers not the best solution? We'll count the ways:

    (If you're not into details, skip to the 'bottom line' below.)

    1) Right-click disablers don't work on all browsers, plus right-clicking is not the only way to download an image. In fact, when viewing an image, it's already downloaded onto your hard drive! (If you use Internet Explorer, it is in your 'Temporary Internet Files' folder.)

    2) Some web designers install these disablers for clients who then have a false sense of security, thinking their images are protected.

    3) They make it harder for your clients to legitimately download an image while considering a possible purchase, while doing nothing to curb the real thieves.

    4) They're are annoying to many people, some of whom may be your potential collectors.

    [ For example, when many people browse and want to go 'back,' they right-click and click the back key or 'back from the pop-up menu. It's easier than navigating around the screen to click back. It's faster, more efficient and it doesn't aggravate carpal tunnel as much. ]

    Bottom line: We don't recommend right-click disablers. Again, FASO does offer a built-in watermarking solution as a way to protect your images.'

    For comments in a forum on this, see this page:
    http://stackoverflow.com/questions/737022/how-do-i-disable-right-click-on-my-web-page


    Last Updated: 4/24/2015 1:12:49 PM


    Permalink to this article: http://faso.com/kb/?id=94


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    Q: How can I Get Better Search Engine Results?
    How can I get better search engine results and more traffic to my site?

    A: 1. Get Other Web Sites to Link To You
    This is the number-one thing you can do to increase your search engine results. Why? Search Engines use the number and quality of links to your site to determine your site's popularity. Ask your artist friends, your galleries, your art clubs and anyone else related to art you can think of to link to you. Make asking for a link part of your regular routine. If you don't do anything else on this list, PLEASE get other web sites to link to you.

    2. Use Keyword-Rich Text
    Write a paragraph or two for each page on your web site. Be sure to 'work in' your most important key words into the text. The magic number seems to be four times. If your name is the keyword you are targeting, use your name naturally in your paragraph four times.

    3. Keep each page focused on one major theme
    Don't try to use all your keywords on every page. Focus on one or two keywords on each page of your site. For most artists, this happens naturally. Focus your main page and your 'about the artist' pages on you as an artist and what you mostly create. Then focus each artwork detail page on the particulars of that piece.

    4. Use Descriptive Page Titles that Contain your Key Words
    Page Titles are weighted heavily by search engines. Be sure to title each artwork with a very keyword rich, descriptive title. 'Old Courthouse in Steamboat Springs, Colorado' is a MUCH better title (for search engines and humans) than 'Landscape #23.' FASO uses the artwork title as the page title for artwork pages. In the Marketing Center of your control panel, you can override the default Main Page Title we use if you have specific keywords you want to use.

    5. In the MARKETING CENTER, add keywords and a site description.
    Log in to your control panel
    Click on Marketing icon (top row, 2nd from right)
    scroll down to Search Engine Optimization (SEO)
    click on Change Your Search Engine Settings
    Click Edit Home Page Metatags
    Type the Keywords you want to add separated by a comma
    Click Save Changes when you are finished

    NOTE: Don't spend a lot of time on keywords - none of the big search engines use them anyway. The search engines now look at the actual visible text on the page. Meta keywords were a great idea that never worked out in the real world.
    Google doesn't use the keywords tag so it's one of those things that won't hurt, but (according to them) won't help. It might help a tiny amount, but using the keyword NATURALLY in the readable text of the page does so much more.

    The site description is the description of your website that will appear when your website is found through a search engine. So you want to think about what people will learn about your site in a brief overview and this is what you should place in your site description.

    It appears under the link to your web site in the search engine results. Here is an example from one of our clients. He has written his meta description tag to read, 'Contemporary Texas landscape paintings, original oil on canvas, western paintings.' - A pretty good description of who he is and what he does.

    If you don't use a site description, the search engines will use the first couple of sentences of text from your web page. However, sometimes the first text on your web page has navigation links and other elements that are not actual content. It's best to just take control and add a meta description.

    6. Build an ever increasing 'library' of content
    Over time, you need to create more and more text content that search engines can index. If you do, you will capture, over time, more and more smaller "niche" keywords. There are two ways to do this for most artists:

    a. Write a good, descriptive paragraph to go with each artwork and KEEP MOST ARTWORKS ON YOUR SITE INDEFINITELY (this is why we have an 'archive' feature).

    b. Set up a Blog - it is better if the blog is integrated with your web site (as with FASO)

    7. Build word-of-mouth 'buzz'
    Tell people about your web site! Put your Web Site Address on your business card. Put it on your letterhead. Put it on the back of EVERY SINGLE ART WORK. Send email to your friends. Ask your friends to send email to their friends talking about you. Submit comments in online forums. Advertise your web site in any print ads you run. Tell people at shows about your site. Tell people when they lament missing out on a sold piece, that they can get 'previews' on your web site. The list goes on and on and on. . .

    8. Submit Your Site To Google
    It seems like this should be the number one recommendation doesn't it? Well, it's not. Why? Because if you follow our advice given in number 1. and get other web sites to link to you, Google will find you anyway. However, it never hurts, so to submit your site to Google, visit the following url: http://www.google.com/addurl

    9. Be Realistic
    Selling art takes marketing. Real marketing. You must be willing to build contacts, build a mailing list, communicate with prospects, etc. Search Engine marketing is important but please don't think it is a substitute for other forms of marketing. Many artists are shy and prefer to be in the studio and have little contact with prospects. This makes 'substituting' search engine optimization for 'physical' marketing a strong temptation for some personality types. In the real world, it takes both types of marketing.


    Last Updated: 9/17/2015 3:19:44 PM


    Permalink to this article: http://faso.com/kb/?id=95


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    Q: How do I link to Other web sites using the Links Page?
    How do I link to other web sites like other artists, my galleries and museums where I'm showing?

    A: The Links category is designed to allow you to create OUTBOUND Links TO Other web sites. This allows you to support other people and businesses whom you wish to link to.

    To add links:

    - login to your control panel
    - click on More Categories (left column)
    - click on Links (right column)
    - click Add New

    Fill out the appropriate information and submit.

    NOTE: DO NOT ENTER the http://, start with the www. for the link url.

    You can also give a brief description of the link.

    When you are finished, click Add.

    Add additional links in the same way.

    ---------------------------------

    To add Links page to your navigation bar:

    - login to control panel
    - click on Edit Navigation Bar (left column)
    - for an unused category, select Links in Left Column - from drop-down menu
    - click Submit to save


    Last Updated: 7/14/2016 7:15:05 PM


    Permalink to this article: http://faso.com/kb/?id=96


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    Q: How do I indicate that an artwork is sold on my site?
    How do I indicate that an artwork is sold on my site?

    A: 1. Log in to your control panel

    2. Click on MY ARTWORK PORTFOLIO

    3. Click 'Edit' to the right of the artwork that you wish to indicate as SOLD

    4. Look for the AVAILABILITY text option.

    5. Drop down the menu and click on 'Sold'

    6. Click 'Submit' to save changes


    Last Updated: 8/27/2014 6:22:25 PM


    Permalink to this article: http://faso.com/kb/?id=97


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    Q: Can I add a custom button from Paypal generated code?
    Can I add a custom button from Paypal generated code?

    A: Yes, you can paste paypal generated code into a text editing screen. This is useful if you wish to have a button for a purpose OTHER than selling artwork (like selling a book, a workshop, even commission fees).

    First, create the button in your Paypal account.

    Here's how to generate a custom button:
    - log in to your PayPal account
    - click on 'Merchant Services' Tab
    - click on 'Create payment buttons for your website'
    - follow their steps for 'Create PayPal payment button'

    -Now Paypal will provide you with the code.

    Then add it to the page on your website:
    -log into FASO control panel
    -go to the Editing screen for the page you want the button to appear on
    -click on HTML (top edge of the text box - on the right of small tool bar)
    -paste in code (where you want button to appear)
    -click Update - you should see the button now
    -Hit Save Changes


    Last Updated: 1/12/2014 11:32:54 PM


    Permalink to this article: http://faso.com/kb/?id=98


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    Q: How do I group my artworks into Collections?
    How do I group my artworks into different categories (we call them collections)?

    A: Many artists wish to organize their works into distinct groups such as 'wildlife' and 'figurative' or 'New Works' and 'Sold Works.' How can this be accomplished on a website with FineArtStudioOnline.com? It is easy with 'Collections!' You can create an unlimited number of collections in which to group your artwork. This tutorial explains how to create the collections, how to place artwork into each collection, and how to display the collections on your website.

    [NOTE: When you decide to use collections, ALL work needs to be assigned to a collection in order for collections to function properly and have all artwork show on your website.]

    ----------------------
    A. Set Up Your Collections
    ----------------------

    1. Login to your control panel
    2. Click Artwork icon
    3. Click 'Add/Edit Collections'
    4. Click 'Add a New Collection'
    5. In 'CollectionName' field, type in the name of this collection (ie Landscapes, Wildlife, etc).
    6. In the 'CollectionDescription' field, type in a short paragraph to describe the collection. This is NOT mandatory. This can be left blank.
    7. For 'CollectionPicture' option, select a picture to associate with the collection.
    8. Click Add and Save Now

    Repeat steps 4-8 for each collection you wish to add.

    ----------------------
    B. Assign artwork to a collection
    ----------------------

    1. Login to your control panel, click on Artwork icon
    2. Click 'Edit' to the right of the artwork
    3. For the field titled 'Collection', use the drop down arrow to select the correct collection from the list.
    4. Click Save Changes
    5. Repeat for each artwork.

    ----------------------
    C. Display the collections on your website's art work portfolio
    ----------------------

    1. Login to your control panel, click on Artwork icon
    2. Click 'Edit the Works Display'
    3. In the field titled 'Default Portfolio Page', change from 'Default' to 'Collections'
    (This will group your portfolio into your collections)
    (Selecting 'default' displays ALL of your artwork together)
    4. Click 'Save Changes'

    Note - you can change the order in which the collections display in your artwork portfolio by clicking on 'My Artwork Portfolio', clicking 'Add/Edit Collections' and then clicking 'Change the Collections Display Order.'

    ----------------------
    D. Display individual collections as categories on your navigation bar
    ----------------------

    1. Login to your control panel, click 'Edit Navigation Bar'

    2. Pick one of the categories (1-12) and drop down the box. You will see your collections toward the end of the list in the drop down box. Select the one you wish to display on your navigation bar.
    3. Click 'Submit'


    Last Updated: 4/4/2016 11:43:10 AM


    Permalink to this article: http://faso.com/kb/?id=99


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    Q: Can I hide one of my collections?
    Can I hide one of my collections?

    A: Yes.

    1. Login to your control panel

    2. Click on My Artwork Portfolio

    3. Click on Add/Edit Collections

    4. Click Edit next the the collection you wish to hide

    5. Click Yes next to "Hide in Portfolio"

    6. Click Update

    This will hide the collection in the regular portfolio view of collections. It will NOT automatically remove the collection from your navigation bar if you have chosen to display the collection on your navbar.




    Last Updated: 10/4/2013 3:39:45 PM


    Permalink to this article: http://faso.com/kb/?id=100


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    Q: I can't log in! What do I do?
    I can't Log In to my FASO acccount! Help! What do I do?

    A: If you can't log in to your FASO account here are some things you need to do:

    1. Be SURE you are using the correct username and password.

    2. Don't rely on your browser to auto fill the username and password - type them in again to be SURE.

    3. If you are unsure what your username and/or password are, click the "Forgot Password?" link on the login screen.

    4. Make sure your browser is accepting cookies.

    5. Try not blocking pop ups.

    6. Try our alternative login screen at:

    http://data.fineartstudioonline.com/login

    7. Make sure (especially in Internet Explorer) that your privacy setting allows our site.

    Using Internet Explorer as your web browser, you may need to add the setting in TWO places:

    ONE:
    a. In Internet Explorer, click the 'Tools'
    b. Click 'Internet Options'
    c. Click the 'Privacy' tab
    d. Click 'Sites'
    e. add the site exactly as follows: data.fineartstudioonline.com
    f. click 'Allow'
    The large text box should now contain the site 'data.fineartstudioonline.com' and read 'Always Allow'
    g. Click OK
    h. Click OK

    TWO:
    a. On the Tools menu, click Internet Options.
    b. On the Security tab, click Trusted Sites, and then click Sites.
    c. Under Add this website to the zone, type in data.fineartstudioonline.com
    d. Click Add, and then click Close.
    To have this list of trusted domains accept mixed (both secure and non-secure) content:
    e. From the Security tab, click Custom Level
    f. In the "Miscellaneous" section, under "Display mixed content", click the Enable radio button.
    g. Click OK

    If Firefox is your web browser:

    a. From Firefox, Click 'Tools'
    b. Click "'Options'
    c. Click 'Content'
    d. If 'Block pop-up windows' is checked, click 'Exceptions'.
    e. add the site exactly as follows: data.fineartstudioonline.com
    f. click 'Allow'

    If you are using another web browser (or a different version of IE or Firefox), you will need to find the privacy settings within the browser menu and add 'data.fineartstudioonline.com'.

    8. Try Clearing your Cache:

    In internet explorer, go to tools/Internet options.

    Click on Delete Files, Click "Delete all offline content" then click OK.

    After it finishes, close your browser and reopen it. Your cache has now been cleared.

    In Mozilla Firefox:

    click on 'Tools'
    click on 'Clear Private Data'
    make sure 'Cache' is checked
    click the button 'Clear Private Data Now'

    Here is a comprehensive list on how to clear your cache: http://data.fineartstudioonline.com/clear_cache.html

    9. Clear cookies on your browser.

    For Mozilla Firefox:
    Go to 'tools' on the menu bar
    click 'Clear Private Data'
    make sure 'Cookies' is checked
    click 'Clear Private Data Now'

    For Internet Explorer:
    click on Tools
    click on Internet Options
    under General tab
    under Temporary Internet Files
    Click Delete Cookies

    The only thing you need to be aware of when you do this is that it will log you out of any websites you are logged into. Of course you can always log back in to them.

    You may need to REBOOT your computer after clearing cookies.


    FINALLY:
    If none of these resolutions solves your problem, please contact support (or contact them again if they provided this info to you). If it is necessary to re-contact support, please provide us with the following info:

    1. What operating system are you using SPECIFICALLY (Windows XP, Windows Vista, Mac OSX Panther, etc)

    2. What BROWSER (Internet Explorer, Safari, Firefox, etc)

    3. What VERSION of the browser (6.0, 7.0, 2.0 etc)

    Without this info, we really can't troubleshoot in more depth.


    Last Updated: 2/26/2014 3:06:30 PM


    Permalink to this article: http://faso.com/kb/?id=101


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    Q: Can I display my email address on my site?
    Can I display my email address on my site?

    A: You can display your email address on your site. However we DO NOT recommend that you do so. When you display your email address on your site, spammers will get your email address off of your site and your level of junk mail will increase over time.

    We feel it is better to let clients submit the Contact the Artist form (which is emailed to you by our system) and then YOU can respond to legitimate contacts (and then legitimate people will have your email).

    It IS OK (and we DO recommend it) to display a phone number if you would like to receive calls.

    To change this:
    - Log in to your control panel
    - Click on Contact the Artist (left menu bar)
    - edit info in top box (or both boxes if necessary)
    - Click Submit to save


    Last Updated: 2/19/2015 4:22:12 PM


    Permalink to this article: http://faso.com/kb/?id=102


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    Q: How do I remove the Buy Now Buttons?
    How do I remove the Buy Now Buttons?

    A: 1. Log in to your control panel.

    2. Click on "Marketing Center"

    3. Click on "Setup or Modify Your Ecommerce Settings"

    4. Click on "I already set up PayPal and wish to remove it"

    5. You're done.



    Last Updated: 10/3/2013 10:29:13 AM


    Permalink to this article: http://faso.com/kb/?id=104


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    Q: Can I remove the "View archive of past events" link from the Events Page?
    Can I remove the "View archive of past events" link from the Events Page?

    A: At this time, removing the past events link requires a custom change to your site. Open a ticket requesting the custom change.


    Last Updated: 10/29/2013 5:59:38 PM


    Permalink to this article: http://faso.com/kb/?id=105


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    Q: How can I see messages that were submitted via my web site?
    How can I see messages that were submitted via my web site? A Client told me he contacted me but I never received an email.

    A: FASO keeps a Message Log of all messages submitted via your website's Contact the Artist form page. To access the log:

    From FASO control panel,
    click on the envelope icon, upper right hand corner

    OR
    from FASO control panel
    Click on Contact the Artist (left menu bar)
    Click on Message Log


    Last Updated: 5/22/2014 12:54:54 PM


    Permalink to this article: http://faso.com/kb/?id=106


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    Q: Can I add Shipping or Handling Charges for Paypal?
    Can I add Shipping Charges for Paypal?

    A: Following is info for adding shipping/handling to your prices.

    There is also more info here, including a video:
    http://www.tipsandtricks-hq.com/setup-paypal-profile-based-shipping-5865

    ======================

    SHIPPING

    There are 4 ways you can add shipping charges:

    ~~~

    A. Add a set percentage by editing your Paypal Settings in your FASO Control Panel:

    1. Login to your FASO Control Panel
    2. Click 'Commerce' icon - upper right, looks like a shopping cart
    3. For 'Standard Shipping Percent,' set your shipping percentage
    4. IMPORTANT: For 'Use Paypal Shipping (Disables all FASO Shipping Amounts)' - check No, otherwise your shipping percentage will NOT be added
    5. Click on 'Save Changes'

    ~~~

    B. Set up shipping charges in your PayPal account, based on the buyer's location.

    1. Login to your Paypal account
    2. Click Tools/All Tools
    3. Scroll down and click on 'Shipping Calculator'
    4. Click 'Add Another (or 'New') Shipping Method' (under either 'Domestic Shipping Methods' or 'International Shipping Methods')
    5. Make sure the currency listed is correct
    6. Click on your state
    7. Click 'Add'
    8. Click 'Continue'
    9. Set up as desired

    ~~~

    C. ADD the shipping amount to your Retail Price in FASO artwork editing screen.

    Then provide a 'breakdown' in the comments section in the editing page for each artwork.

    If your artwork is $1,000 and shipping is $150, you would enter the retail price as $1,150.

    Under comments you would add:
    Artwork: $1,000
    Shipping and Handling: $150

    You could also simply list the price as $1,150, and add to the comments section that shipping is free (this works great in this day and age of free shipping, Amazon, etc).

    ~~~

    D. FLAT HANDLING RATE:

    You can also add a flat fee to be added to every order, ie per order, not per item.

    NOTE: This feature only works on Generation 2 and higher templates.

    For example:

    Flat handling fee $10

    1 item: $100 + $10 handling - Total $110
    3 items: $300 + $10 handling = Total $310

    To add a handling fee:

    1. Login to your FASO Control Panel
    2. Click 'Commerce' icon - upper right, looks like a shopping cart
    3. To the right of 'Field For Future Use (Per Order Handling Amt)' add your dollar amount (no decimal or cents)
    4. Click 'Save Changes'

    ======================

    SALES TAX:

    Tax calculations must be set up in your PayPal account.
    You can also automate tax calculations from your PayPal account according to location, as follows :

    -Login to your PayPal account
    -Click 'Profile'
    -Click 'Profile and Settings'
    -Click 'My Selling Tools'
    -Under 'Selling online', to the right of 'Sale tax,' click 'Update'
    -Click 'Add new sales tax'
    -Click 'Zip Code' and enter your zip code and the tax rate in the boxes
    -Click 'Continue'

    ======================

    Note: PayPal tends to change their steps faster than we can keep up - hopefully all of the above is still up to date.


    Last Updated: 4/30/2016 10:32:53 AM


    Permalink to this article: http://faso.com/kb/?id=107


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    Q: Can I have my site dynamically calculate shipping costs?
    Can I have my site dynamically calculate shipping costs?

    A: You can enable this process and set up shipping charges in your Paypal account, based on the buyer's location.

    Here how:

    Login to your Paypal account
    click on 'My Account'
    click on 'Edit Profile'
    click on 'Set Up Shipping Calculations'
    set up as desired.


    Last Updated: 10/4/2013 3:36:43 PM


    Permalink to this article: http://faso.com/kb/?id=108


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    Q: I'm not getting messages submitted through my site?
    I'm not getting messages submitted through my site? Clients have told me they submitted messages but I have not received them, what's the problem?

    A: Here are some suggestions as to what the problem could be:

    1. Check your spam folder and be sure it didn't go to spam.

    2. Check your FASO message log (instructions below) and make sure the messages are being sent and sent to the correct email address.

    3. Verify that your email address with FASO is a valid email address.

    4. If all the above check out OK, please open a ticket with FASO support, we can check with email service providers and be sure no blocks have been put on your email address.

    5. You can always be sure your are seeing all messages by logging in to your FASO account daily and new messages are the first thing shown on your home screen.


    -------------------

    Because email is not 100% reliable, we do have a Message Log that you can check to be sure you are not missing any important messages.

    To check your message log:

    Log in to your control panel
    Click on Contact the Artist (left menu bar)
    Click on Message Log

    Please double check this log to see if the people that had trouble contacting you are listed here.


    Last Updated: 5/19/2016 5:27:51 PM


    Permalink to this article: http://faso.com/kb/?id=109


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    Q: Can I Make the Thumbnail Zoom Skip Right to the Largest View?
    If possible I`d like the thumbnail zoom feature on my site to be reconfigured so that one click takes viewer to largest view of a painting instead of having to first go to an intermediate image size?

    A: 1. Log in to your control panel

    2. Click on MY ARTWORK PORTFOLIO

    3. Click on Edit The Works Display

    4. Change Default Works Zoom Level from Default to Large

    5. Click Save Changes

    NOTE: This feature will cause problems in the Autumn templates. Leave Autumn templates set to Default.


    Last Updated: 8/20/2013 12:56:38 PM


    Permalink to this article: http://faso.com/kb/?id=111


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    Q: How do I manually post a reader comment to my blog?
    How do I manually post a reader comment to my blog?

    A: 1. Log in to your control panel

    2. Click on "Blog" in the toolbar

    4. Click on "Edit" next to the Blog entry that the comment pertains to.

    5. Next to Visitor Comments, click on "Go to Comments"

    6. Click "Add New"

    7. Fill in the information.

    8. Click "Add"


    Last Updated: 5/22/2014 5:15:46 PM


    Permalink to this article: http://faso.com/kb/?id=112


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    Q: How do I add/remove a photo to the About the Artist Page?
    How do I add a photo to my About the Artist Page?

    A: If you wish to use an image of your art, upload the artwork to 'Artwork Portfolio'.

    OR

    If you wish to use a photo of yourself, upload the photo to 'Your Non-Art Images' (icon in top row) or 'Other Images' (below 'Art and Images:' in left menu bar)

    Once the photo has been uploaded:

    1. Click 'About the Artist' (left menu bar)

    2. For 'Picture 1', option, click on 'Change Image' or use the drop down arrow and select the title of the photo you wish to use.

    3. Save Changes

    If you wish to remove an existing image, simply select 'No Picture' from drop down menu, hit 'Save Changes'.


    Last Updated: 8/29/2013 4:01:12 PM


    Permalink to this article: http://faso.com/kb/?id=113


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    Q: I copied and pasted text into my control panel. The format is all askew. How do I fix this?
    Why doesn't my copy/paste work right?

    A: When you type text in another program (especially Microsoft Word) then paste it in to a FASO text box editing screen, it also copies in unneeded code that can cause formatting problems.

    We HIGHLY recommend that if you want to compile your entry in an outside program, use NotePad or a similar program that removes all the formatting first.

    If you have already created the text in Microsoft, please copy the text into Notepad and then copy and paste from the Notepad document.

    To access notepad:
    click on your computer START button
    click All Programs
    click Accessories
    click Notepad

    If you're on a Mac, we recommend the application TextEdit:
    Click on the Search icon (looking glass, top right of screen)
    Enter Text Edit
    Click on TextEdit
    After typing your text, click Format, then "Make Plain Text"

    ------------------

    Following this procedure allows the global formatting of the FASO system to take over and will make sure all text is consistent.

    If you then want to format the text, (make it larger, italicize, another color, a different font style) use the Full Screen Composer button AFTER you've pasted in the format-free text.


    Last Updated: 8/8/2013 4:16:36 PM


    Permalink to this article: http://faso.com/kb/?id=115


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    Q: How do I add/remove contact info on every page?
    How do I add/remove contact info on every page?

    A: 1. Log in to your FASO control panel
    2. Click on Contact the Artist (left menu bar)
    3. Add/remove the info in the top text box which states the info will appear on every page.
    4. Click Submit


    Last Updated: 10/7/2013 3:12:15 PM


    Permalink to this article: http://faso.com/kb/?id=116


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    Q: Can I replace the heading on my site with a custom logo?
    Can I replace the heading on my site with a custom logo?

    A: You can replace the heading on your site with a custom logo.

    First, create your logo or have your graphic designer create the logo.

    1. Create a .jpg image file of your logo in the exact size that you wish it to appear.

    The 'logo feature' uses the full size image.

    [ The perfect size of your image file will vary depending on design. For starters, we suggest 600 pixels wide and 100 pixels tall. If the first image you upload does not fit per your preference, you can always upload a second image that is a slightly different size.

    However, if you are using the Striking Studio template, your logo will need to fit in the smaller space above your Navigation Heading. A good size to try is 250px wide by 30px tall. ]

    2. Use the same background color for your logo as the background color of your website.

    [It is important to note that although your logo may have a transparent background in your Photoshop .psd file WHEN you save it as a .jpg file (in order to be able to upload the file to your FASO software), your photo editing software will always add a white background to the .jpg file unless otherwise specified.]

    ----------------------

    Upload your logo .jpg image file to Images folder:
    Login to FASO Control Panel
    click Images icon (upper row)
    click 'Add a New Non-Art Image'
    upload image

    Place logo on your site:
    Click Design icon (top row, 4th from right)
    Click Advanced (upper right corner)
    Click Add or Change Your Website's Logo
    follow the prompts
    Save


    Last Updated: 9/30/2016 4:08:01 PM


    Permalink to this article: http://faso.com/kb/?id=117


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    Q: Why are there more comments than my blog is displaying?
    Why are there more comments than my blog is displaying? And why aren't ALL the comments showing on the blog?

    A: If all comments are not showing under a blog post it is because the user(s) never verified their comments. Verfication is necessary to prevent spam comments from displaying.

    Here is how you can manually verify a comment:

    log in to your control panel

    click on "Edit Categories"

    Click on "Blog"

    Click "Edit" next to the blog entry in question

    Click "Go to Comments" next to Visitor Comments

    Any comment with "No" under "Comment Verified" does not show because the client never verified the comment (this is for anti spam reasons)

    Click "Edit" next to a comment with "No" under "Comment Verified"

    Change comment verified to "yes" (if you wish to display the comment on the blog)

    Click "update"

    Repeat for each comment

    Alternatively, just don't worry about displaying comments users don't bother to verify.


    Last Updated: 5/22/2014 11:37:41 AM


    Permalink to this article: http://faso.com/kb/?id=118


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    Q: What are page views?
    What are page views?

    A: The number of pages that have been viewed on your site in total. If one person looks at a page 100 times that would be 100 page views.


    Last Updated: 10/7/2013 3:12:04 PM


    Permalink to this article: http://faso.com/kb/?id=119


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    Q: What are unique visitors?
    What are unique visitors?

    A: Unique visitors are different people.

    If one person visits your site every day for a month - that is ONE unique visitor.

    If a different person visits your site each day for you month - that would be 30 unique visitors.

    In other words, if you have one visitor per day in your analytics, the unique visitors metric gives you an idea if it is the same people visiting your site repeatedly or if you are receiving traffic from lots of different people.


    Last Updated: 11/8/2013 7:04:50 PM


    Permalink to this article: http://faso.com/kb/?id=121


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    Q: Why is the FASO site above mine on Google?
    Why is your site above mine on Google?

    A: Our site may come up above yours on Google because we mostly likely have more inbound links and have been indexed by Google longer than you have.

    In fact, our search engine pages are designed to return high results FOR you and enable people to click through to your site.

    If you would like to increase your google rankings, please read our FAQ about increasing search engine results.

    If your rankings have CHANGED on Google, we can't specifically tell you WHY that is. Google changes their search program login fairly often and that can cause changes. Also if you site was brand new and had NO ranking before Google picked up our pages, their system *may* have been simply guessing your URL.

    Again, your best bet is to follow our suggestions about increasing search engine results.


    Last Updated: 10/3/2013 9:56:02 AM


    Permalink to this article: http://faso.com/kb/?id=122


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    Q: Why are my large images blurry?
    Why are my large images blurry?

    A: Make sure the images you upload are large enough resolution. At least 550 pixels along the longest dimension.

    Also, make sure your computer is not running any kind of "accelerator" programs. These programs are most common with aol and earthlink and "speed up" your download speed by reducing image quality.




    Last Updated: 9/30/2013 2:24:50 PM


    Permalink to this article: http://faso.com/kb/?id=123


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    Q: Preview Template
    Can I check out a template before selecting it?

    A: Here's how to view samples of the available templates:

    1. login to your FASO control panel
    2. click the 'Design' icon in upper row
    3. click 'Site Template' - red button
    4. click on the sample of a template - a larger sample pops up below
    6. click on the 'Site Examples' button
    7. Click on the blue links to view the sites
    8. now click on another template, and you'll see that the blue links below have changed

    This way you can easily check on sites using the various templates, before you click on 'Choose this template' to apply it to your site.



    Last Updated: 5/1/2016 11:59:27 AM


    Permalink to this article: http://faso.com/kb/?id=125


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    Q: Can I change the fonts used on my site?
    Can I change the fonts used on my site?

    A: Since our sites are template-driven, you are not able to change the built-in fonts used on your site.

    1. We are happy to make a few minor changes to your font selections (like changing the font in your Navigation Heading) using CSS, at no charge. However due to the way our mobile-responsive templates are designed, if you want extensive font changes, it will be billable custom work.

    Please review our Custom Work Policy here:
    http://faso.com/kb/?id=465

    2. In any text editing screen, you CAN change fonts by clicking on Full Screen Mode (bottom edge of text box area), IF you have enabled font selection in FASO Labs.

    NOTE: We HIGHLY RECOMMEND having us make changes using CSS.
    CSS is widely accepted by all internet browsers, including mobile browsers.

    ***Keep in mind that it is best to stick with common fonts on the web because if your site visitor does not have the same font installed on their browser, your website will not display properly. The font displayed will be the default font selected by the user's browser.

    Common web fonts:
    Andale Mono
    Arial
    Arial Black
    Book Antiqua
    Century Gothic
    Comic Sans MS
    Copperplate Gothic Light
    Courier
    Garamond
    Georgia
    Gill Sans
    Impact
    Lucinda Console
    Merriweather
    Palatino Linotype
    Tahoma
    Times New Roman
    Trebuchet MS
    Verdana


    Last Updated: 6/27/2016 10:07:40 AM


    Permalink to this article: http://faso.com/kb/?id=126


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    Q: There are strips of an image behind my navigation categories - how to I remove?
    There are strips of an image behind my navigation categories - how to I remove?

    A: THis issue relates to Generation1 tempates which are deprecated. We suggest you upgrade your FASO site to a Generation3 or higher template.

    This issue ONLY applies to the "Classic and Clean" and "Bottom Navigation" styles.

    These are in the "Edit Navigation bar" section. It is the Navigation Bar Picture, which some people like to intentionally add for design purposes.

    Just change the Navigation Bar Picture to "None" or "No Picture"

    Since 3/15/07 a few sites have had this picture "appear." This is due to a bug that was corrected.




    Last Updated: 10/25/2013 1:21:34 PM


    Permalink to this article: http://faso.com/kb/?id=128


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    Q: Why has my main page image changed size?
    Why has my main page image changed size?

    A: As of March 15, 2007, we have added a new feature that allows YOU to change the size of your main page image (instructions can be found in our FAQ)

    In a few cases, this caused a ONE-TIME resize of the main page image. This will not happen again as we have now put the size control in YOUR hands.




    Last Updated: 10/29/2013 5:21:42 PM


    Permalink to this article: http://faso.com/kb/?id=129


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    Q: Why do my stats show so many visitors from Reston, VA?
    Why do my stats show so many visitors from Reston, VA?

    A: Reston, VA is the home base for all America Online (AOL) users. So every AOL user in the world shows up as Reston,VA. Since AOL has a lot of users - you will see a lot of activity from that city, but they actual person could be anywhere and there is no way to find out the actual location.


    Last Updated: 9/25/2013 3:17:28 PM


    Permalink to this article: http://faso.com/kb/?id=130


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    Q: Why don't I have a toolbar on my large text areas?
    Why don't I have a toolbar on my large text areas?

    A: There are two reasons you may not see the toolbar on large text areas (such as your biography text box on the About the Artist page)

    1. Your browser doesn't support the component

    OR

    2. Toolbars are disabled on your account

    The browsers our component supports are these versions and up:
    IE 5.5+
    Firefox 1.0+
    Mozilla 1.3+
    Netscape 7+ (discontinued as a web browser on February 1, 2008)
    Safari (1.3+)
    This includes Macintosh and Linux.

    -------------

    If it's not a browser issue,

    * Log in to your control panel

    * Click on MY ADMINISTRATION INFO

    * click on Change Your Account Preferences

    * Make sure that next to 'Use Regular Text Areas in Control Panel', you select 'No'

    * Click Save Changes


    Last Updated: 8/8/2013 4:17:21 PM


    Permalink to this article: http://faso.com/kb/?id=132


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    Q: Do I receive a notification when someone subscribes to my email newsletter?
    Do I receive a notification when someone subscribes to my email newsletter?

    A: Yes.

    You can also check on the status of your subscribers at any time through your control panel.

    from FASO Control panel
    click Newsletter icon (top row)
    Login
    click 'Subscribers' (left menu bar)


    Last Updated: 2/10/2015 2:40:38 PM


    Permalink to this article: http://faso.com/kb/?id=134


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    Q: How Much Does FASO Cost?
    How Much Does FASO Cost?

    A: You may compare our plans and pricing at:

    http://faso.com/pricing.html



    Last Updated: 5/10/2016 2:20:38 PM


    Permalink to this article: http://faso.com/kb/?id=135


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    Q: How do I use my existing domain if I currently have email on that domain?
    How do I use my existing domain if I currently have email on that domain?

    A: If you have email at the domain you wish to POINT to FASO, you have 2 options:

    1. move your email to our service (recommended)
    2. keep email with your current provider by providing us with your current MX (Mail Exchange) records

    If you have email at the domain you wish to TRANSFER to FASO, you have only this 1 option:

    1. move your email to our service

    --------------- OPTION ONE ---------------

    When you are ready to move your domain and email to our servers, your first step is to put the domain name on our servers.

    To do this:
    1. Login to your FASO Control panel
    2. Click 'Manage Your Domains' - left column, under 'Domains:'
    3. Click on 'Click Here to use a domain name that you already own'
    4. Type in your domain name as shown.
    5. Click GO

    Doing the above adds the domain to our servers.

    Now you can set up the email account by:
    1. Log in to your control panel
    2. Click on Closed Envelope icon, top row, for 'Your FASO Email Accounts'
    3. Follow the instructions

    NOTE: You have to be a paying member to set up the email account.

    --------------

    Once you have set up the email account, change the nameservers to our nameservers on your domain to get the email to work.

    --------------

    To change the nameservers:

    Login to your domain account.
    Change the DOMAIN NAME SERVERS to our nameservers:
    NS1.STUDIOTOPIA.COM
    NS2.STUDIOTOPIA.COM
    NS3.STUDIOTOPIA.COM

    AFTER you update the nameservers, your off-site domain will begin working with your FASO account in about 12 hours.

    Your existing website will be replaced by your FASO website.

    --------------

    For 24 hours after changing the nameservers, you will want to check email as you have been AS WELL AS from your FASO control panel so that you do not miss any emails.

    Once everything has settled (a 24 hour period), your email will all be properly directed to your new email account through our provider.

    At that time you can make changes in any desktop program or mobile device that you use.

    Cancel the old email provider.


    --------------- OPTION TWO ---------------

    To keep email account with current provider (generally your domain registrar) please contact us and provide us with your provider's MX records. This info is easy to determine BEFORE you change the name servers on your domain.

    To determine your current provider's MX records:
    1. ask your current provider
    OR
    2. look up your MX records by going to mxtoolbox.com

    When you add the domain to our servers in this way:

    -log in to your FASO control panel
    -click on MANAGE YOUR DOMAINS
    -click 'Click Here to use a domain name that you already own'
    -type in your domain
    -Hit Go

    Our software will look up your current MX (Mail Exchange) records and will set the FIRST MX record. We need to get both MX records from you so that your email continues to function properly.

    NOTE: If and when you decide to move your email account to our servers, please open a support ticket and let us know of your intent. At that time, we will change the MX records on your domain to the FASO MX records.


    Last Updated: 9/1/2015 2:18:04 PM


    Permalink to this article: http://faso.com/kb/?id=136


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    Q: How do I change my website's look - the template?
    How do I change my site's template?

    A: HOW TO TRY A NEW TEMPLATE

    *** Make a note of the template you're using before making a change; the system will not remember.

    1. login to control panel
    2. click Design icon in upper row
    (you'll see the current template and color palette you're currently using, listed below the red and blue buttons)
    3. click 'Site Template' - red button
    4. click the arrow button on the right to see more templates
    5. click on a template sample to check it out
    6. click to see how the different categories look on that template

    - click on Artwork Page for example, to see how the thumbnails will look
    - click on Site Examples to see the template in action

    7. to try the template on your site, click 'Choose this template' - red button


    Last Updated: 3/19/2016 11:57:46 AM


    Permalink to this article: http://faso.com/kb/?id=137


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    Q: Can I disable the HTML Editor?
    Can I disable the HTML Editor?

    A: Absolutely.

    1. Log in to your control panel.

    2. Click on "Administration Info"

    3. Next to "Use Regular Text Areas" click "Yes"

    4. Click "Update"



    Last Updated: 8/8/2013 4:17:59 PM


    Permalink to this article: http://faso.com/kb/?id=138


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    Q: How to hide the red sold dots on artworks
    Can I hide the 'Sold' tags in the thumbnail view?

    A: Yes!

    1. Log in to the control panel

    2. Click on 'My Artwork Portfolio' or the 'Artwork' icon in upper row

    3. Click on 'Edit the works display'

    4. Click YES next to 'Hide Sold Tags in Portfolio'

    5. Click 'Update'


    Last Updated: 1/21/2015 6:25:05 PM


    Permalink to this article: http://faso.com/kb/?id=139


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    Q: When I get my domain, can people still use the FASO domain too?
    When I get my domain, can people still use the FASO domain too?
    (ie when I become www.yourname.com will www.fineartstudioonline.com/yourname still work?)

    A: The answer is Yes - the FineArtStudioOnline address will always work - no matter how many additional domains you register.


    Last Updated: 1/28/2014 2:31:13 PM


    Permalink to this article: http://faso.com/kb/?id=140


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    Q: Can I change the order of my collections?
    On my website itself, can I change the order in which my collections are presented?

    A: Of course!

    1. Log In

    2. Click "My Artwork Portfolio"

    3. Click "Add/Edit Collections"

    4. Click "Change the Collections Display Order"

    5. Change the Order as desired

    6. Click Sumbit


    Last Updated: 10/25/2013 1:22:39 PM


    Permalink to this article: http://faso.com/kb/?id=141


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    Q: Can I add sound or music to my site?
    Can I add sound or music to my site?

    A: When showing art, it's tempting to want to create "ambiance" by adding music, typically classical, to your site. After all - most galleries have soothing music playing...and it typically adds to the experience.

    Well don't.

    On the Internet, most users hate web sites that "force" them to listen to music. Yes, I know you can turn the sound down...what if the visitor is already playing his own music on his computer? Maybe he doesn't want to turn his sound down.

    Or perhaps the visitor has been to your site before and is tired of your music.

    The answer is simple - don't add sound to your web site. If visitors want to listen to music while they browse - I assure you, they will take care of it themselves.


    Last Updated: 8/8/2013 4:18:18 PM


    Permalink to this article: http://faso.com/kb/?id=142


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    Q: How do I change my main page image?
    How do I change my main page image?

    A: 1. Log in to control panel
    2. Click EDIT MAIN PAGE INFORMATION
    3. Open 'Main Page Picture' Drop Down
    4. Select image of choice
    5. Click Save Changes

    You may also click the "change image" link under the image to open a popup that lets you select your images from thumbnails.

    NOTE: This feature does not work with the "Autumn - Random" template, you can use the "Autumn - Fixed" Template if you wish to use the feature with the Autumn style.


    Last Updated: 10/24/2013 6:25:27 PM


    Permalink to this article: http://faso.com/kb/?id=143


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    Q: How do blog comments work?
    How do blog comments work?

    A: When the comments are made, you automatically get an email, which you MAY choose to verify. The PERSON who made the comment also gets an email which they are supposed to verify. Either person may verify - it does not require both. We do not create those emails manually, they are done automatically. If you reply via email, directly to the commenter, that is private and will not appear on the blog. You may choose to reply publicly on the blog from inside your control panel. This process, although just a tad cumbersome, is necessary to combat a phenomenon known as "blog spam." It also gives you a chance to disallow vulgar or unwanted comments.

    The email you receive will also give you a link to deny and delete a comment.




    Last Updated: 10/24/2013 6:25:38 PM


    Permalink to this article: http://faso.com/kb/?id=146


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    Q: Why can't I log in to the Email Newsletter part of my site?
    Why can't I log in to the Email Newsletter part of my site?

    A: Most likely this issue is cause due to a privacy setting under Internet Explorer, there are two ways to resolve the issue:

    FIRST OPTION

    1. In internet Explorer click the "Tools"

    2. Click "Internet Options"

    3. Click the "Privacy" tab

    4. Change the setting to "Default" or "Medium"

    5. Click "OK"

    SECOND OPTION

    You may need to add the setting in TWO places.

    ONE:
    1. In Internet Explorer, click the 'Tools'
    2. Click 'Internet Options'
    3. Click the 'Privacy' tab
    4. Click 'Sites'
    5. add the site exactly as follows: data.fineartstudioonline.com
    6. click 'Allow'
    The large text box should now contain the site 'data.fineartstudioonline.com' and read 'Always Allow'
    7. Click OK
    8. Click OK

    TWO:
    1. On the Tools menu, click Internet Options.
    2. On the Security tab, click Trusted Sites, and then click Sites.
    3. Under Add this website to the zone, type in data.fineartstudioonline.com
    4. Click Add, and then click Close.


    Last Updated: 10/4/2013 3:37:44 PM


    Permalink to this article: http://faso.com/kb/?id=147


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    Q: How to add categories or edit the Navigation Bar
    How do I add additional categories to my Navigation Bar?

    A: The Navigation Bar is the row or column of categories that link to the pages on your site, such as About the Artist, Works, etc.

    The Navigation Heading is the name in large letters at the top of every page.

    To edit these:

    1. login to control panel
    2. click Edit Navigation Bar - left column
    3. for any category, click to the right and from the drop-down, select the type of page you want - this is how you control the order in which they appear on the site
    4. if you want to rename a category and use your own wording rather than our default name, enter text on the right, under Override Text
    (for example, instead of Contact the Artist, you could call it Contact Me or just Contact)
    5. enter desired text for Navigation Heading
    6. click Submit


    Last Updated: 7/14/2016 7:05:44 PM


    Permalink to this article: http://faso.com/kb/?id=149


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    Q: How do I transfer my domain name to FASO?
    I have a domain that I registered through another company. How do I transfer my domain to FASO?

    A: 1. Log in to your FASO control panel
    2. Click 'Manage Your Domains' - left column, under 'Domains:'
    3. Click on 'Transfer Your Domain to FineArtStudioOnline Wizard (BETA)'
    4. Follow the instructions

    Our software will ask you for your login info for your Manage Domain Registration Account at the company that currently holds the domain registration.

    If you are unable to provide this info, please contact tech support.

    Depending upon the complexity of the domain transfer, a transfer can take several days to weeks.

    Complexities may arise from the following:
    1. If you used a 'middle man' company to register the domain.
    2. If you do not have access to the login info.
    3. If you have a privacy setting on the domain, we may need login info for the Privacy Registration Company (like Domains by Proxy) as well.

    NOTE: We only process domain transfers for activated accounts, not those still in a free trial period. The good news is that if you activate your account & become a paying member before the end of your free trial, you will not lose any of your free time. Your next billing date will pro-rate forward automatically to ensure this.


    Last Updated: 10/5/2015 11:07:58 AM


    Permalink to this article: http://faso.com/kb/?id=151


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    Q: Can I change my domain that I already registered?
    I made a mistake and registered the wrong domain, can I change it?

    A: Unfortunately no. Once you register a domain, it is yours. Your option at this point is to register another domain for an additional fee (we normally charge $15/year).

    Let the first domain expire (usually after a year) and then the second domain will become your "Main" domain.

    Be sure to let us know that it what you intend to do so that we don't renew the wrong domain.


    Last Updated: 10/23/2013 9:25:33 AM


    Permalink to this article: http://faso.com/kb/?id=152


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    Q: Can I change the order of the listings on my links page?
    Can I change the order of the listings on my links page?


    A: At this time the links page only lists the links in alphabetical order.

    A workaround is to preface each link title with a number (1, 2, 3,4) this will display the list in the order that you number the links.




    Last Updated: 10/23/2013 9:24:11 AM


    Permalink to this article: http://faso.com/kb/?id=153


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    Q: Will the buy now buttons automatically change to sold?
    Will the Buy Now buttons automatically change to sold?

    A: At this time neither our system, nor Paypal's, will automatically change the Buy Now buttons to a Sold tag.

    When you receive an email that a piece has sold, 'tag' it sold in your FASO control panel by changing the Availability to Sold.

    Doing this will remove the Buy Now button from the Sold piece.

    1. log into control panel
    2. click on MY ARTWORK PORTFOLIO
    3. click on 'Edit' to the right of the piece
    4. for 'Availability' option, select 'Sold' from drop down menu
    5. Hit Save Changes

    -------------------------------

    NOTE: We have added a NEW FEATURE.
    This feature is in BETA (still in development) and will ONLY work on Generation 2 or higher Site Styles.

    In MARKETING CENTER
    click on Ecommerce (PayPal)
    click on Edit Your Paypal Settings
    click on Edit (on far right)
    for Future Use (Mark Originals Sold), set to YES
    Save Changes


    Last Updated: 10/16/2013 4:36:32 PM


    Permalink to this article: http://faso.com/kb/?id=154


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    Q: Categories hidden on Navigation Bar
    Why are some categories not showing on my Navigation Bar?

    A: The most likely cause of this is that you have set your link color or visited link color to the same color as the page background color so the links appear to be invisible.

    This can be corrected by changing the color in the Design / Color Palettes section of your FASO control panel.


    Last Updated: 7/14/2016 7:09:26 PM


    Permalink to this article: http://faso.com/kb/?id=155


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    Q: How do I stop spam from coming through my contact form?
    How do I stop spam from coming through my contact form?

    A: Turn on the Captcha feature.

    A captcha is a security code test that stops most spammers.

    To turn it on:

    1. log in to your FASO control panel

    2. Click on Contact the Artist (left hand column)

    3. click YES to the right of USE CAPTCHA

    4. click Submit


    Last Updated: 1/22/2014 2:08:12 PM


    Permalink to this article: http://faso.com/kb/?id=157


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    Q: How do I remove unwanted TOPICS from my Blog.
    Oops, I created a topic (a blog tag) and now I have decided that I do not want it. It is blank but is showing up on my site. How do I remove this?

    A: 1. log in to your control panel
    2. click EDIT CATEGORY INFORMATION
    3. click BLOG
    4. under 'Blog Posts Beta', you will see 'Manage Topics'
    5. click on 'Manage Topics'
    6. click the DELETE button next to the topic you wish to delete.

    This will delete the topic but not any posts that may have been entered.


    Last Updated: 10/22/2013 7:16:37 PM


    Permalink to this article: http://faso.com/kb/?id=158


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    Q: Why do I have so many visitors from one location?
    Why do I have so many visitors from one location?

    A: It could be an ISP that shows all of their members from the same location, it could be a search engine spider that didn't get filtered out by the stats software, it COULD be an actual person who loves your work (or an office where multiple people are looking at the work), it could be another web site that indexes art sites.

    In any case, there is no way for us to know the exact reason for high visit stats from one IP address and it is nothing to be overly concerned about.


    Last Updated: 10/22/2013 7:16:05 PM


    Permalink to this article: http://faso.com/kb/?id=159


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    Q: Can I Hide Images From the Public?
    Can I Hide Images From the Public?

    A: When you upload images used in the WORKS category, you can set the status to "Archive", which will make them not appear on your main portfolio page. Those works ARE still online though and people may find them in various ways.

    At this time there is no way to completely "Hide" an artwork after it has been entered in your control panel. The only way to ensure that is to not add an artwork until you are ready for the public to see it.

    You can also move works to your "images other than artwork section" to keep them out of your artwork portfolio until you are ready to show them.


    Last Updated: 4/21/2014 10:08:54 AM


    Permalink to this article: http://faso.com/kb/?id=160


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    Q: Why am I not receiving my FineArtViews Newsletter?
    Why am I not receiving my FineArtViews Newsletter? I know I'm subscribed and that it's not in my junk mail folder, so why don't I receive it?

    A: Unfortunately some ISP's are overly aggressive in fighting "spam" and they delete legitimate email messages.

    We have this problem mainly with Yahoo, MSN and Hotmail (Windows Live Mail). We are constantly working to make sure those ISPs do not trash your messages but sometimes there's not much we can do from this side. Unfortunately we can't just pick up the phone and call either.

    If your deliverability problem continues you might try having an email account with a different provider. We are also working on ways to minimize this problem.

    If you ever accidentally reported a FineArtViews newsletter as spam, our email provider will not send to you no matter what we do on our end. In that case, you need to contact us using the link below, and send us the following information.

    1. The email address where you wish to receive FineArtViews
    2. It must be the email address from which you accidentally reported us as spam.
    3. A statement which says that you marked a FineArtViews newsletter as spam, that you wish to be removed from any suppression lists, and that you will not mark it as spam in the future.

    Once we have that information, we will forward it to our ESP so they can remove you from the suppression list.


    Last Updated: 11/1/2014 12:34:18 PM


    Permalink to this article: http://faso.com/kb/?id=161


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    Q: Why are the fields on my contact the artist page yellow?
    Why are the fields on my contact the artist page yellow?

    A: The yellow fields are not a design feature on our side. They are usually caused because the browser from which you are viewing the page has the Google Toolbar installed.

    If the toolbar is installed on the browser you can click on settings (on the toolbar itself) and click on "Options" Turn OFF autofill to verify if that is indeed the problem.


    Last Updated: 10/16/2013 4:35:18 PM


    Permalink to this article: http://faso.com/kb/?id=162


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    Q: How do I link to a PDF on my site?
    Can I add a PDF file to my website?

    A: A: Yes! You can add a pdf file to your site such as to link to a magazine article. Here are 2 artists using this feature:

    http://ruthiewindsormann.com/articles
    http://houstonartsociety.com/page/7890/downloads

    You can read an article here:
    http://support.boldbrush.com/20001-files/add-a-pdf-file-to-your-website

    --------------------

    Here's how:

    A) Upload the pdf file:

    - login to your FASO control panel
    - click on gear icon in upper right
    - click on Account Settings
    - click on Files Manager - lower left
    - click on Upload a File - green button
    - select a PDF file from your computer by clicking on Choose files or simply drag and drop a file into the file uploader pop-up
    - click on the Upload button (lower right corner of the file uploader pop-up)
    - once the PDF file has been uploaded, highlight/select the URL (web address) of the PDF and copy it (CTRL/C)

    NOTE: Our current limit for uploading files is 30MB.

    --------------------

    B) Insert the PDF file link to page on your site:

    - from Control Panel:
    - click to edit the page where you want to add your link, such as from left column, or by clicking More Categories to find it
    - in the text box (white box under blue bar, below row of icons), type in the text you wish to link the PDF to (for example: Click Here to View Article)
    - highlight/select that text
    - go to tool bar above and click the chain-link icon (says 'Insert/edit link' when you hover over it)
    - a new screen pops up
    - paste (CTRL/V) the URL into the Link URL text box
    - click Insert
    - Save Changes

    --------------------

    If you need help, just ask. We can help you create a special page just for your articles.


    Last Updated: 9/29/2016 5:18:30 PM


    Permalink to this article: http://faso.com/kb/?id=163


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    Q: How Do I Edit My Focal Point Page?
    How Do I Edit My Focal Point Page?

    A: The Focal Point page is the page that will come up from your directory listing.

    Adding your website address (your domain name) to your Focal Point page will add your website to your contest entries.

    The majority of info that appears in your Focal Point page is automatically propagated and updated according to info that you enter into your website.

    To edit info on this page:
    Log in to control panel
    click About the Artist (left column)
    click on Edit Focal Point Data (BETA) - top left
    add domain to 'Main Web Site' (top line)
    edit additional info
    add photo of yourself
    Click Save Changes

    In order to select the art image that appears on the Focal Point page, select an image for your Main Page. This image will then appear on the Main Page of your website and your Focal Point page.


    It is up to you if you want to add info to the text fields:
    Quote by Artist
    Quote by Collector
    Quote by Dealer
    Quote by Other Artists

    The info you add to these fields will automatically show on your artist directory listing, as well as being added to any Informed Collector Feature we may run on you and your work. It is just another opportunity to add content that is perhaps not added elsewhere.


    Last Updated: 1/27/2014 12:31:09 PM


    Permalink to this article: http://faso.com/kb/?id=164


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    Q: Can I eliminate the sub headings on my artwork portfolio?
    How can I eliminate the sub headings on my artwork portfolio? (ie the line that reads 'All • Originals • Limited Editions • Open Editions')

    A: 1. Login to control panel
    2. Click on Artwork icon (top row)
    3. Click on 'Edit the works display'
    4. Next to 'Hide Subheader in Portfolio' click 'Yes'
    5. Click Save Changes


    Last Updated: 8/3/2013 10:25:22 AM


    Permalink to this article: http://faso.com/kb/?id=88


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    Q: Can I add images to my email newsletters?
    Can I add images to my email newsletters?

    A: Yes, you can send pictures in your email newsletters. To include images in your email newsletter, use the HTML editor. Here's how to do it:

    1) Login to your FASO Account
    2) Click the "Newsletter" icon in your toolbar
    3) Click the Login button to get to your email newsletter settings
    4) Click Send Newsletter
    5) Click Skip Text Send and you will get the HTML editor.
    6) In the HTML editor you can add images, change the color and size of your fonts and a lot more.
    7) To add an image, choose one from the IMages drop Down menu. This list will include all the images you have uploaded to your site. Any image you want to add will need to be uploaded to your site first and chosen from this list.



    Last Updated: 10/3/2013 9:41:03 AM


    Permalink to this article: http://faso.com/kb/?id=82


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    Q: How do I change the picture that represents my collection on the Works page?
    How do I change the picture that represents my collection on the Works page?

    A: To change the picture that represents a collection on the Works page, follow these steps:

    1) Enter your Artwork Portfolio from the main Control Panel.
    2) Click Add/Edit Collections
    3) Choose the collection you would like to change and click Edit
    4)Choose an image from the Collection Picture drop down menu.
    5) Click Update when you are finished.


    Last Updated: 9/15/2013 12:24:24 PM


    Permalink to this article: http://faso.com/kb/?id=83


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    Q: How Do I Add a Meta Tag to My Home Page?
    I want to use google webmaster. Google has sent me a meta tag that I need to add to my site. How do I do this?

    A: 1. log into your FASO control panel
    2. click on MY ADMINISTRATION INFO
    3. click on 'Set Google Verification/Extra Meta Tags'
    4. Extra Meta Tag Name - Add Name to text box
    5. Extra Meta Tag Content - Add Content to text box
    6. Hit Save Changes

    For example, if this is the code you are sent:
    < meta name=htmlquoteverify-v8htmlquote content=htmlquoteplIIy00XH6Bv5OpmXsO7Rgy/2IkViJIFiOk=htmlquote />

    Meta Tag Name is: verify-v8

    Meta Tag Content is: plIIy00XH6Bv5OpmXsO7Rgy/2IkViJIFiOk=


    Last Updated: 3/30/2015 1:54:44 PM


    Permalink to this article: http://faso.com/kb/?id=165


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    Q: Entering dates of Events
    Why are my event dates not showing?

    A: Make sure to enter the dates of your events as numbers. For example, Friday, May 23rd, 2008 needs to be entered as 5/23/08.


    Last Updated: 10/29/2013 5:59:30 PM


    Permalink to this article: http://faso.com/kb/?id=167


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    Q: How are my Events put in chronological order?
    How are my Events put in chronological order?

    A: Events are listed chronologically by the beginning date of the event. The end date is also important, as when that date is past, the event will be classified as 'archived' and will no longer list as a current event. Please use both beginning and end dates when entering your events.

    Make sure to enter dates as NUMBERS.

    Friday, May 23rd, 2008 needs to be entered as 5/23/08.


    Last Updated: 10/29/2013 5:59:04 PM


    Permalink to this article: http://faso.com/kb/?id=168


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