Knowledgebase

How are my Events put in chronological order?-

Q: How do I Resize Images on a Mac with no Photo-Editing Software?
How can I resize an image on a Mac if I don't have photo editing software?

A: Use Preview to Resize Images on a Mac

You can resize images in the system application Preview:

-Open image in Preview (by double clicking on image; or you can find preview in your applications folder and drag & drop image onto the application)
-Click on Tools
-Choose Adjust Size
-Change Width & Height to view in pixels (if necessary)
-Change Resolution to 72
-Change width or height to size you wish (as I mentioned I recommend that you save your images to around 1000 pixels at the widest)
-Save Changes to file

There are other adjustments you can make to photos in Preview - under the tools. We recommend cropping your image, before you resize it, if this is necessary. (To access the crop tool go to view > customize toolbar and add the crop function.)

Q: FASO Stats compared with Dataplain Stats
Why aren't the FASO stats in the same format as the Dataplain stats? Why don't they provide the same stats information?

A: There is a one-click export function in the FASO stats which provides data similar to the Dataplain stats 'Traffic per Day' page -

Click 'Visitors';
Click 'Actions';
select your time period;
Click the 'Export' icon (looks like a disk, right side of the page, next to 'Resolutions'); clicking on CSV will give you the option to export the data to an Excel spreadsheet (or the program of your choice).

Q: How Do I Archive My Newsletters?
I want my website visitors to see the newsletters I have written and sent. How do I get these to show on my site?

A: To archive your newsletter, you will need to be using one of the Enhanced Site Styles.
To change your site style, if necessary, see http://fineartstudioonline.com/faq.asp?CATE=26#5

To set an already 'Sent' newsletter to show in your archives:
-from control panel
-click on Dragonfly (Newsletter) icon, top row
-click on 'Click Here to login to the Email Newsletter System.'
-click on 'Sent' (left column)
-click on 'Edit' to the right of each newsletter
-for option, 'Public Archive', select YES
-Save Changes

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On any Newsletter Draft (not sent yet), you can set this PRIOR to sending:
-in newsletter editing screen
-for option 'Show In Public Archive', select YES
-Save

Q: Link to Google doc
How do I add a link to a Google doc?

A: You can add a link to a Google doc on your website, such as for (1) a calendar of your workshops, (2) sign-up for art classes you are giving, etc.

First, you'll need a Google account. You can create this at:
https://www.google.com/accounts/

Then, create your Google doc at:
https://docs.google.com

You can click 'Browse Template Gallery' to find the type of document you want to create. If you need more help on this, this page may help:
http://docs.google.com/support/bin/topic.py?hl=en&topic=15114

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Once you've created your Google doc, go to your doc and set 'Sharing' so that other people can view and/or edit the document, for example so they can sign up for classes. Just click 'Share' in the right-hand corner of the Google doc, and set your 'Sharing settings.'

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To add the link to your FASO Site, here are 2 options:

A) ADD LINK TO PAGE ON SITE

1. Copy the URL for your Google doc from the address bar - it should start with:
https://docs.google.com/

2. Login to FASO CONTROL PANEL

3. Click on the page (in left menu bar) where you want to add the link

4. In the text box, add text that you'd like to place the link on, such as 'Click Here to Sign Up for a Workshop.'

5. Select (highlight) the text

6. Click the 'Insert/edit link' icon above the text box (looks like a chain link) - A new window pops up

a. add the url (web address) to the 'Link URL' box
b. set 'Target' to 'Open link in a new window'
c. click UPDATE

8. Click SAVE CHANGES

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B) OPTION 2 - DIRECT LINK FROM NAVIGATION BAR:
Note: This method will pop visitors out of your FASO site when they click the link.

First (again), copy the entire URL for your Google doc. It should start with:
https://docs.google.com/

Then:

1. Login to your FASO CONTROL PANEL
2. Click EDIT NAVIGATION BAR
3. Click 'Advanced' (lower left)
4. Paste the URL for your link into the LEFT column of an empty category
5. Enter Override Text to RIGHT-hand column (what you would like the wording to be on your Navigation Bar)
6. Click SUBMIT

Q: How can I label my visits to my site in the statistics?
How can I label my visits in FASO statistics?

A: You can choose to track your visits on your website or set an exclusion cookie (see http://faso.com/faq.asp?CATE=27#10).

Here's how to mark your IP address with your name so you can more easily keep track of your visits to your website:

1. Login to Control Panel
2. Click 'Statistics about your site's visitors' OR the GRAPH icon in top row of icons.
3. Click 'Click here to see your FASO stats'
OR 'Click here to continue to FASO Analytics Reports'
4. Click on 'Visitors' (top left of menu bar)
5. Click on your provider name in the Visitor column
6. Review visitor detail to be sure this is you
7. Click on 'Name this visitor'
8. Add preferred name
9. decide on these two options:
- Do not log visits from this IP address.
- Global If checked, this will apply to every site in your account (recommended). Otherwise, it will only apply to this specific site.
10. Click Submit to save changes

NOTE: IP addresses change fairly often, so it's not a 100% reliable means of keeping track of your visits or those of other visitors.

Q: Uploaded Images Look Washed Out, De-Saturated
The images I have uploaded looked washed out. The colors are not as vibrant as they should be. How do I correct this?

A: Getting your images looking just right on your website involves many factors. First, it is important to understand that your images (and your website) will look different on different monitors and on different browsers. We highly recommend that you look at your website on a different computer, perhaps at your public library for example, before you spend a great deal of time perfecting how the site looks on YOUR computer.

There is a lot involved in making your web-based images look as good as possible. You will find a great deal of infoon the web by researching 'Color Profiles' and 'Color Managed web browser'.

The SIMPLEST solution is to save your images as sRGB. Here' how:
In Photoshop,
click 'Edit'
click 'Convert to Profile'
choose sRGB as the "Destination Space".
Re-save and re-upload your images.
Or, check the 'ICC Profile: sRGB' checkbox when saving your file.

This may not be a perfect fix, as a perfect fix requires the complete understanding and compliance with the Color Management process.

NOTE: sRGB profile is the image profile that is used for images on the web. This is done automatically by the internet. When someone has used an 'embedded profile' in Photoshop, this is when images must be saved as sRGB for web use.

Q: Tutorial for Statistics
How to I use the Stats? Do you have a tutorial?

A: From control panel, click Analytics Icon (top row), then click on Detailed.

For more information not covered here, including definitions, Twitter Analytics, and customized tracking, please visit http://analytics.canvoo.com/help/#/help/index.

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A. Visitors
When someone visits your web site, your visitor count is incremented by one and a new visitor "session" is started. All actions taken beyond the first one are attached to that visitor session. Sessions "expire" after 30 minutes of inactivity. This means if the visitor leaves and comes back again a few hours later, or they remain on your web site but don't do anything until at least 30 minutes later, your visitor count for the day will be increased again.

1. Visitor's Log
This lists a log of all visitors. You can name them by clicking on the IP address and then choosing Rename. It will list the keywords/searches used to get that visitor to your site. It also gives the referring link.

2. Action Log
Tells you what visitors have looked at your site. It also gives the referring link.

3. Engagements (actions)
Takes the actions of visitors and puts them into a range. Also gives you a percentage of if this is an increase in activity or decrease in activity.

4. Engagement Time
Tells how long a visitor is staying on a given page. This is a good clue as to how interested they are. Also gives you a percentage of if this is an increase in activity or decrease in activity.

5. Most Active Visitors
Lists the top visitors by activity level. Again, you can name these visitors by clicking on the IP address. It also lists how many times they've visited.

6. Traffic Sources
This gives you a general break down of how visitors are arriving at your site, which we primarily calculate by analyzing a visitor's referrer data.

* Direct - How many visitors arrived at your site with an empty referrer string. This usually means they typed in your address by hand or used a bookmark to get to your page.

* Links - How many visitors arrived via a link from another web site, excluding search engines

* Searches - How many visitors arrived by an external search engine

* Media searches - How many visitors arrived from an image-specific search. Other engines and types may be supported in the future, hence the name "media", but for now we only detect Google, Yahoo, and Bing image searches.

* Advertising - How many visitors arrived via advertisements you may be running. We determine this by looking at the domain of the referrer, or if they match a campaign you have setup in our system. If it is a major known advertising domain, or the domain matches certain patterns such as "ad", "ads", or "pagead", then we put the visitor in this category.

* Email - How many visitors arrived via email. Only web mail is supported, however, because clicking on a link from within a program like Outlook will not send any referrer data to your site.

* Syndication - How many visitors arrived via an web-based RSS readers, such as Google Reader, Netvibes, etc.

* Social media - How many visitors arrived via popular social media sites. Supported sites include: twitter, pownce, youtube, myspace, facebook, orkut, digg, reddit, propeller, sphinn, mixx, newsvine, sk-rt, shoutwire, stumbleupon, popurls, fark, metafilter, techmeme, ma.gnolia, flickr, yahoo buzz, del.icio.us, furl, blinklist, dzone, hyves, nujij, ekudos, reporter.msn, and grubb.

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B. Content

1. Pages
Pages viewed. The little arrow takes you directly to the page on your site. If you click the link, it gives you visitor details, actions, total time spent on site, bounces, who the visitor was, and referring link.

2. Entrance
An entrance page, sometimes called a landing page, is the page that a new visitor session starts on. If a visitor comes to your site directly, that will typically be your front page, but visitors coming to your site via searches or other external links will probably be "landing" on other pages initially. The entrance pages section shows which pages are the most popular "first pages" that people see. Likewise, an exit page is the "last" page that a user sees before leaving your web site.

3. Exit
Please see Entrance.

4. Downloads
FineArtStudioOnline Artist Analytics by FASO automatically tracks clicks on any links that point to a file on your web site. Supported file extensions are: 7z, aac, avi, csv, doc, exe, flv, gif, gz, jpg, jpeg, mp3, mp4, mpeg, mpg, mov, msi, pdf, phps, png, ppt, rar, sit, tar, torrent, txt, wma, wmv, xls, xml, and zip. When a visitor clicks a download, that action will show up in their visitor session, and the total value for downloads of that file will be incremented by 1.

5. Clicks
Along with page views, outgoing links, and downloads, "clicks" represents the fourth and final action type. It can be used to track clicks on anything on your web site. If your site uses a lot of "Ajax" or plain Javascript for some interface elements (like we do for the dashboard and the spy page), you would probably find it useful to track people interacting with these elements so you can understand their behavior better. However, we don't know what other clicks you would want to track besides outgoing links and downloads, so you have to set this up manually if you want to use it.

6. Video
If you'd like to learn more about the video tracking, please visit this link. http://analytics.canvoo.com/help/#/help/video

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C. Searches

1. Search info
How you're found. Can click on the term for more info.

2. Keywords
What keywords are being used to find your site.

3. Engines
What search engines are referring back to you.

4. Rankings
This is a paid service. Details can be found on this page.
5. Recent
Keyword search results

6. Newest Unique
Most recent, newest terms being used

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D. Links

1. Incoming
Links that lead to your site. Click the link on your page for more details.

2. Domains
How they arrived to your site via what domains.

3. Outgoing
An outgoing link is a link on your web site that points to another external web site. FineArtStudioOnline Artist Analytics by FASO automatically tracks clicks on these links so you can see how your visitor's are leaving your web site and where you are sending the most traffic to. When a visitor clicks an outgoing link, that action will show up in their visitor session, and the total value for clicks on that link will be incremented by 1.

4. Recent
Displays recent link activity.

5. Newest Unique
A way to see how new, unique visitors are getting to your site.

6. Bit.ly
If you have a bit.ly account that you use to shorten URLs, FineArtStudioOnline Artist Analytics by FASO can show you basic click data on the last 15 links you have shortened. You just need to enter in your bit.ly username (under "Advanced settings").

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E. Platforms

1. Web Browsers
Shows what browsers your visitors are using.

2. Operating System
Tells what operating system your visitors are using.

3. Screen Resolution

Self- explanatory. Not sure why you'd need to know this but hey...whatever ;-)

4. Hardware

Track iPhone, Android visits

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F. Locale
1. Countries
2. Regions - by State for USA
3. Cities
4. Languages
5. Organizations - A visitor's organization (and hostname) is determined by looking up their IP address in a third party database. It is not 100% accurate, but close to it. These values represent the company that "owns" that IP address. For example, if someone from Microsoft corporate headquarters visited your site, you would see "Microsoft" as their organization. Unfortunately, many home users can't be identified by anything more accurate than their ISP, which is not nearly as useful. This is why there is an option in your site preferences to only show a visitor's organization if it is not an ISP. This filter looks for certain keywords in the organization's name, such as "internet", "broadband", "telecom", etc and hides the data if there's a match. This filter is not 100% accurate but enabling it helps the visitors with real organization details to stand out.
6. Host names - Internet service provider info
7. Maps - brings up a map of all your visitor's locations
8. Recent Visitor's Map - plots on a map where recent visitors are from

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G. Campaigns
Explains the hows and whys on the page.

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H. Goals
Goals page explains how to use goals and how to setup. For a quick example: if you're shooting for 50 sign ups for your workshop, you can set a goal and track this.

Also does split tests.

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I. Spy
Shows who is on your site right now. This is good for determining your IP (if you don't know it) and naming/excluding it. Also tells what they're looking at.

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J. Twitter
Explains the use for this option on the page. It's basically a way to set up a search tool to see who's talking about you on Twitter.

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K. Preferences
1. Info - gives info on the site
2. Preferences - tells host name, nickname, mirrors, language, time zone, etc. Probably NOT something you should mess with without consulting tech support first.
3. Dashboard - preferences including trends, line graph vs bar graph, hourly vs dailydefaults. Also, you can scroll down and drag modules around to customize how the dashboard appears on the main screen.
4. Tracking Code - the tracking code that other folks would have to add to their site. FASO does this for you. There is no need for you to do anything with this code.
5. IP Tags and Filters - add IPs you know, exclusion cookie
6. Email Reports - set up reports to be mailed to you and up to 9 other people to help keep track of visitors
7. Alerts - Set up an alert via email or Twitter Direct Message when something happensof importance on your site (such as a goal being met, a certain page visited, etc)
8. Widgets - Customize to add to your site to show visitor info
9. Saved Filters - any filters you've created
10. RSS feeds - you can subscribe via RSS to have your stats info sent to your reader.

The Dashboard (located on the main page) displays the above information in boxes. You can customize this page by going into preferences.

Of course, you can also set the date range for information shown.

Q: Paypal - State Sales Tax
How do I set up State Sales tax in Paypal?

A: State sales tax needs to be set up in your Paypal account, rather than from the FASO side.

In your PayPal Profile, you can setup your tax table by State and Zip Code.

Here's how:

1. Login to your Paypal account
2. Click Profile
3. Click 'My selling tools' (on the left)
4. Under 'Selling online', to the right of 'Sale tax,' click 'Update'
5. Click 'Add new sales tax'
6. Click 'Zip Code' and enter your zip code and the tax rate in the boxes
7. Click 'Continue'

Q: How to use Pages
I want to create a page that does not seem to fit into one of the pre-set template pages. How can I do this?

A: We suggest creating a page using our 'PAGES' feature. Here's how:

-In Control Panel
-Click
Edit Category Information
(Add or Change Your Site's Categories)
-Click on 'Pages' in right column
-Click Add New
-Add Title for the page
-Add image(s) in the text editing screen (place cursor in text editing screen where you want image to go; click on image gallery icon (mountains & sun icon on far right); follow prompts)
-Add text
-Click Add to Save

NOTE: You will also want to click on the link 'Advanced SEO' (bottom right) of the editing screen.
Add a 'Page Heading'
Save Changes

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Add the page to your navigation bar:
-click on Edit Navigation Bar
-In an open category (one not being used)
-Choose the 'page TITLE' from the drop down list - it will show toward the bottom of the list
-Click Submit to Save changes

Q: Updates are not showing on my website. How do I refresh and/or clear my cache and cookies?
I made changes to my site in my control panel. Why am I not seeing the changes on my website?

A: The reason you may not be seeing the updates on your site is because your computer is displaying a cached (older) version of the page. This is what computers do to speed processing time, bringing the page to your screen from your computer instead of getting it from the source, the web.

To get the current, updated page, you will need to either:
1. refresh/reload the browser page
2. clear your cache
3. clear cookies

ONE:
Refreshing your internet browser window depends on which browser you are using. The browser is named at the top of your screen - for example, Mozilla Firefox.

4 common browsers are Firefox, Internet Explorer, Safari and Google Chrome.

Using Firefox as your browser, the page refresh is a blue arrow in a circle at the top of the screen that says 'Reload current page'.

Using Internet Explorer as your browser, it is the 'Refresh' icon (a small icon next to your web address box at the top of the screen that has 2 small green arrows).

Using Safari as your browser, the page refresh is a gray arrow in a circle at the top of the screen that says 'Stop/ Refresh'.

Using Google Chrome as your browser, the page refresh is the circular arrow icon to the right of the back/forward buttons.

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TWO: To clear the cache and cookies:

If using Mozilla Firefox,

click on 'Tools';
click on 'Clear Recent History';
for the time range to clear, from the drop-down menu, select 'everything';
next to 'details' click the down arrow and make sure 'cookies' and 'cache' are checked;
click on 'clear now'.

Note: Clearing cookies will log you out of any sites that you are 'logged in' to.

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If using Internet Explorer,

click on 'Tools' from the menu bar;
click on 'Delete browsing history';
click on 'Delete files';
click on 'Yes'.

After it finishes, close your browser and reopen it. Your cache has now been cleared.

Go to this web page for more detailed instructions on a variety of versions and operating systems:
http://support.microsoft.com/kb/278835

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If using Safari:

Click on Safari
Choose Empty Cache
Click Empty

Clear Cookies:
Choose Safari
Choose Preferences
Click Privacy tab
Click Details
Select one or more cookies and click Remove, or click Remove All.
When you finish removing cookies, click Done.

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If using Google Chrome:

Click on the wrench icon in the upper right corner of your browser window
click History
click Clear all browsing data
select/check:
Clear browsing history
Clear download history
Empty the cache
Delete cookies and other site and plug-in data
Set the drop down to 'The beginning of time'
click Clear Browsing Data

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If you're using another browser, we suggest a web search of the name of your browser and 'clear cache'.

Rebooting the machine may also clear the browser's cache, depending on your settings.

NOTE: Clearing cookies will log you out of any sites that you are 'logged in' to.

Q: How do I Check my Personalized Email Account?
I set up a Personalized email account but I don't know how to check my email. How do I do that.

A: When you log into your FASO control panel and click on YOUR EMAIL ACCOUNTS, you will see these 3 options for how to check email:

1. To log in to email accounts directly, visit our webmail login page at:
https://webmail.fineartstudioonline.com

2. Click Here for Instructions on setting up your DESKTOP email application
(examples: Outlook, Thunderbird, etc)

3. Click Here for Instructions on setting up your MOBILE email application
(examples: iPhone, iPad, Android, etc)

4. You also one more option, you can choose to FORWARD email to another email address you own.

Here's how:
log into FASO control panel
click on YOUR EMAIL ACCOUNTS
click on Log In to this email account
click on Settings (upper right)
click on Incoming Mail
click on the Forwarding TAB
turn Status to ON
enter ....@..... (your other email address) into the email box
Hit Save

Q: How do I Set up a Personalized Email Account
How do I set up a personalized email account?

A: First, in order to set up a personalized email account (yourname@yourname.com), you will need to be a paying client.

Once you are a paying client and have a domain attached to your account, follow these steps:

1. Log in to control panel
2. Click on YOUR EMAIL ACCOUNTS
3. Click on 'Click here to set up a NEW Personalized Email Account'
4. Click on your domain name
5 Follow the prompts

Q: How can I forward my Personal Email account to my other email account?
How can I forward my Personal Email account to my other email account?

A: You can forward your personalized email (email that is attached to your domain name) by:

-logging into FASO control panel
-click on YOUR EMAIL ACCOUNTS
-click on Log In to this email account
-click on Settings (upper right)
-click on Incoming Mail
-click on the Forwarding TAB
-turn Status to ON
-enter address you want to forward to into the email box
-Hit Save

Q: Having problem with multiple image uploader
Why am I unable to use the multiple image uploader?

A: You may need to clear your browser cache - see http://faso.com/faq.asp?#15

Q: How do I upload images of my paintings using my iPad?
How do I upload images of my paintings using my iPad?

A: ipads do not support 'in browser' uploads. It is a limitation of the iPad.

You can run the FASO App and upload your images.

Contact the App Store to obtain the free FASO app:
http://itunes.apple.com/us/app/faso/id527927442?mt=8

For more info, please see:
http://faso.com/blog/43271/iphone-app-screenshots

Q: When using my phone to view my site, the images are not configured correctly. How do I fix this?
How do I fix the sideways images that I see on my site from my mobile phone?

A: Just like you have no control over how your website appears on all monitors and in all browser's, you cannot control the view of your site and image orientation on all mobile devices.

Smartphones will flip the orientation of images to what THEY think will be a better viewing window

So... if they *think* your page, your image, can be seen better in landscape vs portrait, they'll flip it.

You will need to consult your Phone Provider's tech support to see if that feature can be turned off.

Q: I cannot edit text using my iPad or Iphone.
How can I edit my text in a text screen on my iPad or IPhone? I used to be able to do this. What changed?

A: The issue with 'editing' your website is not a result of any updates to our software, but the limitations of editing on mobile devises and something that updated with iOS.

The Iphone, Ipad and other mobile browsers are stripped down and don't do rich text editing well. We do not know what the long-term solution is yet. It's a problem with all mobile devices for all applications.

WYSIWYGs are seriously lacking on Mobile Safari, across the board, due to a lack of features in the browser.

Mobile Safari's HTML 5 implementation doesn't support the content editable attribute, so the majority of the better WYSIWYG rich text editors (TinyMCE, FCKEditor, YUI's RTE) are disabled on the iPad and other iOS devices for now.

Q: Intergrate your FASO website with Facebook
How do I integrate my website account with my Facebook account?

A: FASO's FB integration allows you to do a number of things.

The various options are explained to some degree when you click on the Facebook Integration link in the far left column of your control panel.

For more clarification of each:

1. Click here to connect your FASO account to your Facebook account

If you do this you are just connecting your personal page to your FASO site which simply allows you to track and see Facebook activity you have with other FASO sites - other accounts that you liked that are linked to FASO as well as paintings you have liked.

This is not so much a marketing tool as it is a place to see your FASO facebook activity.

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2. Install the FASO ArtistEdge Newsletter Application on the following Facebook profiles or pages.

This feature allows you to have a sign-up for your email newsletter onto your FB page. It only works with Fan pages, not your personal page.

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3. How to Activate Facebook Like Buttons on All Your Artworks

From your Control Panel:
Click on Artwork Portfolio
Click on 'Edit the Works Display'
Click on 'Options for Enhanced Templates'
Use Facebook Like Buttons on Works - Click Yes
Save Changes

This feature will allow you to have Facebook Like buttons on your paintings - so your visitors can 'Like' your paintings. When they Like a painting, it will show up on their FB wall.

The benefit of this 'Social Plug-in' is as follows:

When the Like button is enabled on your site, and a Facebook user visits your site and clicks on it, a link to your page gets added to their activity stream. Suddenly, all of their friends can see that link, click on it and be led directly to your page.

When that second person arrives, the Like button is personalized for them. It shows which of their friends have already clicked it, and when they click on it, a link to your page gets added to their stream.

You can turn the Facebook Like button off the same way that you turn it on (just select No).

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4. How to add custom Facebook code (badges, like buttons, etc)
This allows you to 'get' buttons from Facebook and add them to your site - you can add them on any page that contains a text editing screen.

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5. How to import your FASO blog to Facebook

If you decide to use a blog you can add the blog to Facebook using this option.

There are 3 ways to share your blog.

(a) when you post the blog, just say yes when you get to the screen that asks if you wish to share on FB

(b) go to Blog in the control panel. There is a list of all your blog posts. To the far right of each post is a link that says "Share on Facebook". It gives you the option to share on your profile or you can select your page. When you select the page, it will share on both the profile and page.

You can easily share older blog posts by using this, if you want.

(c) From the live blog, click on Comments on the post. You will see options to share on FB, Twitter, etc.

Q: How do I add Social Media buttons to my site?
How do I add Social Media buttons to my site?

A: Supported networks are facebook, twitter, pinterest, linkedin, google+ and an rss feed.

To add social media buttons:
click on Contact the Artist
click on Social Media Contact Buttons
enter your profile url for the Social Media you wish to make public on your site:
Facebook Profile URL
Twitter Profile URL
Pinterest Profile URL
Google Plus Profile URL
LinkedIn Profile URL
Main RSS URL
Save Changes

Q: How do I add FB LIKE buttons to my artwork?
How do I add FB LIKE buttons to my artwork?

A: From Control Panel
click on Artwork Portfolio
click on 'Edit the works display' (left)
click on 'Options for Enhanced Templates' (top)
for 'Use Facebook Like Buttons on Works', select YES
Save Changes

NOTE: You need to be using an Enhanced Site Style.

Q: How to Edit the Automatic Message for all New Subscribers
How can I edit the message that goes out to new subscribers?

A: 1. Log into your control panel
2. Click send email newsletter
3. Login
4. Click newsletter settings
5. Click automatic message for all new subscribers
6. Edit text and save changes

Q: How do I change the order of Books on my site?
How do I change the order of Books on my site?

A: 1. Login to Control Panel
2. Edit Categories
3. Books
4. Edit a Book
5. Open ecommerce settings
6. Put a number in the "display order" field

The books will sort on your site based on the numbers you put in the display order field for each book.

Q: Why aren't my stats showing any data?
Why aren't my stats showing any data?

A: This can happen if you change or add a website address. If your site is artistname.com and you change or add a new domain of artistnamefineart.com, visits to artistnamefineart.com might not be recorded by FASO stats. To fix the situation, ask FASO support to make sure artistnamefineart.com is added to your "mirrors".

"Mirrors" is a list that we maintain of all domains that are allowed to update your site's stats. If you recently upgraded or downgraded your account, you might also need to update your mirrors due to different features on the way the different accounts handle domain names.

Q: How do I set up my desktop email program to use FASO Mail?
How do I set up my desktop email program to use FASO Mail?

A: Our mail accounts are, behind the scenes, hosted by Rackspace.

Here is a handy document that illustrates how to set up FASO Mail with your desktop software:

http://www.rackspace.com/apps/support/portal/941/943

Q: How do I use FASO Mail with my mobile device?
How do I use FASO Mail with my mobile device?

A: Our mail accounts are, behind the scenes, hosted by Rackspace.

Here is a handy document that illustrates how to set up FASO Mail with your mobile device:

http://www.rackspace.com/apps/support/portal/1226

Q: What Ports and Servers do I use when setting up FASO Mail?
What Ports and Servers do I use when setting up FASO Mail?

A: We use the same ports and server names as Rackspace mail. The answer depends on if you are using SSL secure connections or not, and also whether you are using IMAP or POP to check your mail.

Here is a page that displays the different ports and servers you use in each case:

http://www.rackspace.com/apps/support/portal/1088

Of course if you're just using the webmail interface you don't need to worry about this stuff.

Q: Add a Paypal logo or Certified Badge to your website.
How do I add a Paypal logo or Paypal Certified Badge to my website?

A: [HTML]You'll need to visit Paypal's 'Online Logo Center':

- Log in to your Paypal account
- Click 'Merchant Services'
- Click 'Create payment buttons for your website'

- or click 'Get PayPal logos for my site'

Check out this page:
https://www.paypal.com/us/webapps/mpp/logo-center

You may need to:
Accept the terms of the 'Logo Center User Agreement'

Then:

- Select a logo, and click 'Get the source code' underneath it
- Copy the code for chosen logo

======================

To add the code to your FASO website:

1. Log in to your FASO Control Panel
2. Click to edit the page where you want the logo to appear - such as 'Your Site's Home Page' - on the left in gray

- You may want to add a line break or 2 in the place where you want to place the logo -

3. Click 'HTML' (right-hand icon above text box)
4. Place cursor where you want the logo to appear
5. Paste the code
6. Click 'Update'
7. Click 'Save Changes'

===========

If you need help, paste your code into a support ticket and let us know where you would like it to appear on your site. We can add it for you.

=============================

Certified Badge:

You can also add the 'PayPal Certified' badge on your main page if you like, such as on this site:

You would need to acquire the code for this badge from PayPal and then paste the code into a text area on your site, as in the steps above.[/HTML]

Q: Text appearance problems
Why doesn't text on a page appear properly?

A: If you're having trouble with fonts appearing properly on a page, it may help to start from scratch by cleaning the HTML tags.

When editing your Page, click on the 'Full Screen Mode for ...' button (below the text edit area), which will take you to the Full Screen Editor. Then,

1. Click the 'More Editing Options' icon (the last icon on the right).
2. Click the 'Clean All HTML Tags' icon (3rd from the right in the second row of icons). This will remove all HTML tags (as well as spacing and any images that are on the page).
3. You can then make font size, family, and color changes by using the editing icons. You will also need to add spacing to your page text and re-insert images on the page.

Q: How to I add a Buy Now button with multiple choices?
I want to sell prints and greeting cards of my art. How to I add a Buy Now button with multiple choices?

A: Here is the 'TUTORIAL' on how to set up a 'cart' in PayPal - to allow for purchasing of an item that has multiple choices (i.e. different print sizes, framed or unframed, prints and greeting cards).

--------------

1. Log into Paypal.

2. click on the tab, Merchant Services.

3. By clicking on either the icon, or the links below 'Create Buttons', you can begin to create the button.

(try clicking on 'Add to Cart Button' icon.)

4. Fill in requested info:

From here on, it's pretty much fill in the blanks. But what's key is this:

Under 'Item name' you need to put in the name of the individual work of art. (This is the one field that absolutely changes for each button created for each piece of artwork.)

The next key bit of design comes at the Customize Button area. By selecting 'Add drop down menu with price/option' you can add three (or more, as a 'add fourth' option pops up).

Also, key here is that by clicking on 'Customize Appearance' you can select from two sizes of buttons - a large button or a small button. (In this instance, the 'button' refers exactly to the orange(ish) oval click button - that has the words 'Add to Cart' on it.)

You can add shipping fees to your overall item fee (which is entered above in '....price/option').

Skip Step 2, if you do not need PayPal to track inventory.

Step 3:
Options of quantities would be up to the user.

For special instructions, add something like, 'Email address for jpeg', and select 'yes' for shipping address.

Add the address of your FASO portfolio page in the next two blocks - so that once they check out of PayPal, it takes them back to your website.

The final step in this creating process is to click on 'Create Button'.

The following screen appears after clicking on 'Create Button'.

The user should click on the 'Select Code' button, then hit 'ctrl/C' (or whatever your 'copy' choice is).

Then, you should go into the description of the art piece in FASO (comment box in text editing screen) and paste the code into the description comment box. This is the box at the bottom of the text editing page where the client puts in all the art work info after uploading an image.

Make sure you click on the HTML button at the bottom of the text box area before pasting in the html code.

You can add descriptive text about each image first, then a blurb about 'if you would like to purchase this image....' then copy and pasted the button html code into the box (in the HTML view).

Time consuming, but perhaps less so than creating a purchase page at another site or creating multiple collections for prints on paper or canvas!

This if very important!
In the final image above, where it says 'Create similar button' - if the user clicks on that, all the info from the process above is saved and the only thing that needs to be changed is the Item name, which is in Step one. Then by clicking 'create button' a new button is made for the next item and the user is to copy the code from the step 3 window and paste it into the FASO item description block. This method lasts as long as the work session, i.e., once you log off, all the info is lost and the next time, you have to start from scratch again. So, it's best to have a couple of hours to devote to making buttons when someone decides on this mode!

Q: Basic Instructions for Sending Newsletter
How to I create and send my newsletter?

A: Here are the Basic Instructions for creating an Email Newsletter:

1. log into control panel
2. click on Dragonfly icon - top row
3. click on 'Click Here to login to the Email Newsletter System.'
4. click on blue 'New Newsletter' button
5. If Artful Mail is enabled (you will see Artful Mail logo at top left column in newsletter software)
click on one of the following choices:
a. Start a New Newsletter from a FASO template
This option works best because we've tested the layouts in different email programs.
NOTE: this option is in Beta (testing)
b. Start a completely blank newsletter
c. Start a Newsletter by replicating a previous newsletter
This option makes it easy to create a newsletter that looks similar to a past one.
NOTE: remember to change TITLE/Subject Line!

If Artful Mail is not enabled, you will choose from 2 options:
a. Start a completely blank newsletter
b. Start a Newsletter by replicating a previous newsletter
This option makes it easy to create a newsletter that looks similar to a past one.
NOTE: remember to change TITLE/Subject Line!

To enable Artful Mail (in early beta testing)
from control panel
click on drop down arrow - far upper right next to the ?
click on Account Settings
click on Labs
check the box for 'Extreme Early Artful Mail Beta'
Save
Exit

If using a Artful Mail template, simply follow the prompts in the template.

For non-artful mail:
6. start building newsletter
a. type in subject (title)
b. add the text portion of the newsletter (you can either add text directly into the text box or create in another program like notepad or wordpad and past into the text area.)
c. add image(s):
-Place your cursor in the text editing screen where you wish to place the image
-Click on 'Insert Image' icon in small tool bar (top edge of text box - a mountain & sun icon - on the far right)

-A window will pop up with three ways to add an image:
1. Add a New Image from Your Computer
2. Use an Image that you've already uploaded
3. Use an Image from the another Website

-click on your preference
-Choose your image
-click 'Insert Image' or 'Insert Image (Original Size)'-Click Save Changes

'Insert Image': the image will show as a medium sized-image - 300 pixels in largest dimension.
'Insert Image (Original Size)': the image will show as large as the original image you uploaded.

7. Click Add & Save Now button (top and/or bottom of screen)

NOTE: We recommend Savings Changes on a regular basis as you create the newsletter.

When you click Add & Save Now you are taken to another page where you will see the following choices.

1. Continue Editing this Newsletter
2. Go Back to Drafts
3. Send a Test of This Newsletter
(You will be able to send to your subscribers after sending the test)

If you click on 1. 'Continue Editing this Newsletter' you are taken back to the newsletter you were just working on. You can then add more info and click on SAVE at the bottom of the page.

If you click on '2. 'Go Back to Drafts' you will see a list of newsletters you have created but not sent. They are saved as DRAFTS. You have 3 choices: Edit | Delete | Send Newsletter

If you click on 3. 'Send a Test of This Newsletter', the next screen will show the following:

Test Mailer Sent

Send this newsletter now BUTTON
Continue Editing this Newsletter
Go Back to Drafts
Send another test of This Newsletter

Q: If I need special assistance with my site, can you help me?
I have formatted some pages and need some help with the formatting. Can you help me?

A: We have a limited number of custom designers on staff that are always happy to assist you in cleaning up code on a page that you have formatted.

Perhaps you:
1. used a table for control over images and text
OR
2. copied and pasted text into a text box from another source
...and now you need our help to clean up the HTML code of the page.

If the project can be done quickly and easily, we will make corrections for you with no fee.

If the project is quite involved and time consuming, we may need to charge you our custom fee of $50 per hour, minimum charge is $15. Custom work can take 10 -14 days to schedule and complete.

We will have you approve any charge before we proceed.

Q: Can I add video to my site?
Can I add video to my site?

A: If you can upload your video to YouTube, Vimeo, or a similar online video sharing website, then it can easily be added to your website.

The online video sharing site you choose will provide you with HTML code that can be added to your site. The advantage is that the video can play in real-time right from your web page (without the user needing quicktime installed).

Add videos as follows:

Upload your video to YouTube.com (it's free and easy)
Copy the Embedded code from your video page at YouTube.com

To get the YouTube embedded code:
-below your video (on YouTube)
-click on 'Share' button
-below the link, click on 'Embed' button
-4 options show below that
-click on 'Use old embed code'
-copy the code that now appears in the 'Link to this video' text box

In FASO Control Panel - go to the page where you want to add the video
-Click on HTML at the top of the text editing screen
-Place your cursor where you want the code to be pasted
-Paste the HTML code provided by You Tube (or other video sharing site)
-Click Save changes

This will create the video screen on your page of your site. Visitors will be able to play the video directly from your site.

Q: Can I add my own favicon to show in place of the FASO favicon?
Can I display a favicon icon on the url address bar and in my favorites list, like FASO has (the Red Paintbrush or the Red Fleur De Liz on the Gold background)?

A: Sorry, it is not possible at this time to add your own favicon in place of the FASO favicon.

A favicon (short for favorites icon), also known as a shortcut icon, website icon, URL icon, or bookmark icon is a 16x16 or 32x32 pixel square icon associated with a particular website or webpage.

This will show in the address bar (left of URL), the title of a tab on your browser window, and in your 'favorites' listings.

Q: I can't log into my email account from my control panel.
I am getting an error that says "exception thrown and not caught" when I try to access my email from my control panel. How do I resolve this?

A: Log into your email directly at the webmail login link: https://webmail.fineartstudioonline.com

----------------------------

If you are using IE (Internet Explorer) 8.0 or 9.0, it is likely a browser issue.

The quickest fix to most IE 8.0 or 9.0 issues is to enable "Compatibility Mode".

Here are the instructions for enabling Compatibility mode.

http://support.microsoft.com/kb/956197

Secondly we suggest clearing the cache and cookies on the browser.

----------------

To clear cache in Internet Explorer, go to tools/Internet options.

Click on Delete Files, Click "Delete all offline content" then click OK.

After it finishes, close your browser and reopen it. Your cache has now been cleared.

----------------

To clear cookies on Internet Explorer:
click on Tools
click on Internet Options
under General tab
under Temporary Internet Files
Click Delete Cookies

The only thing you need to be aware of when you do this is that it will log you out of any websites you are logged into. Of course you can always log back in to them.

You may need to REBOOT your computer after clearing cookies.

--------------------------------

Your other option is to use Mozilla Firefox or Google Chrome as your browser.

Q: How do I add a Facebook Widget, Badge, Like Button to my FASO website?
How do I add a Facebook Widget, Badge, LIKE button to my FASO website?

A: The dimpliest way is to use the Social Media Icon feature.

To add social media buttons:
click on Contact the Artist
click on Social Media Contact Buttons
enter your profile url for Facebook
Save Changes

The older option is as follows.
You will need the html code or the IFrame code for the widget. You will be able to obtain the code from Facebook (FB).

To create your badge, go to this page at FB:
http://www.facebook.com/badges/

From there, choose your preference.

If you only want a LIKE button, click on
Get our social plugins (Like button, Activity Feed) here. This will take you to the Social Plugin page:
http://developers.facebook.com/docs/plugins/

click on Like Button:
http://developers.facebook.com/docs/reference/plugins/like/

-add your url
-click on Get Code
-click on IFRAME (top row in code window)

-------

Once you have the code copied (Ctrl C), add it to your FASO site by going to FASO control panel:

1. click on 'Your Site's Home Page' (left column)
OR
Go to page in your control panel where you want to add link (e.g. main page, about the artist, etc.)

2. Click on HTML - at the TOP of the text editing screen

3. A pop up window comes up.

Activate your cursor where you want the badge to show.

Paste (Ctrl V) in FB code

4. click Update

5. click Save Changes

====================================
NOTE: It is not possible to add IFRame code (for the Like button) until you become a paying client. This is due to the need to protect ourselves from malicious spammers.

Q: How Do I Add An Image to My Event?
How Do I Add An Image to My Event?

A: Our developers recently added new fields to the Events page: address, city, state, zip, phone, url and image (the built-in feature for adding a picture).

NOTE: These features work ONLY with the newly released Enhanced templates.

****These features do not work on the older templates.

To add an image using one of the Enhanced Site Styles, simply use the built-in option for image.

On older site styles, add the image directly into the text box area.

Here's how:
-click on EDIT CATEGORY INFORMATION
-click on Events
-click on Edit to the right of the event
-activate your cursor in text box area (where you want the image to appear)
-Click on Image Gallery icon (in small tool bar, top edge of text box - a mountain & sun icon - on the far right)

-A window will pop up with three ways to add an image:
1. Add a New Image from Your Computer
2. Use an Image that you've already uploaded
3. Use an Image from the another Website

-click on your preference
-select image
-click Insert
-Click Save Changes

Q: Why are there little boxes with red X's in them next to my Collections?
There are little boxes with red X's in them next to my Collections on my Works page. How do I fix it?

A: This happens when you set up collections and do not select a Collection Picture to represent the collection.

From the Main Control panel, click My Artwork portfolio.

Click Add/Edit Collections, then click Edit to the side of the collection you want to change.

Select an image from the drop down menu in the Collection Picture field to represent this collection.

Click update and you are finished!

Q: How do I update/change my Credit Card Info?
How do I update/change my Credit Card Info?

A: You can change your credit card info at any time by:

1. logging in to your Control Panel
2. click on BILLING INFORMATION
3. click 'Change My Credit Card Info'
4. make the updates
5. Click Submit

Q: How do I show/hide the description of a collection?
How do I show/hide the description of a collection?

A: 1. In your control panel, click on My Artwork Portfolio.

2. Click on add/edit collections.

3. Beside Middle Eastern collection, click on edit.

4. Look for the field "Show Description With Thumbnails" toward the bottom

5. Click yes to show the description / No to hide it

6. Click submit.

Q: Why do I have little red dots on my thumbnails?
Why do I have little red dots on my thumbnails?

A: The little red dots appear on thumbnails on paintings that have been marked with an availability of 'Sold'.

You can turn them off by choosing 'YES' for 'Hide Red Dots in Portfolio' in your Works Display settings (click on MY ARTWORK PORTFOLIO, then click on 'Edit the works display').

You also have the option of choosing to hide or show the SOLD tag in the thumbnail view by selecting 'YES' or 'NO' in the 'Hide Sold Tags In Portfolio' option.

Some templates, specifically the Autumn templates, ONLY show the red dots to indicate that a piece is sold.

NOTE: The red dots ONLY appear if you have enlarged your thumbnail image size. Please see this link on how to enlarge your thumbnails:
http://www.fineartstudioonline.com/faq.asp?#7

FYI - Paintings always have the availability status on detail pages, everything in this discussion pertains only to thumbnail portfolio pages.

==========================

Red dots will show on larger views of images (detail view and zoom view) only for clients that have attached their Paypal account to their website. The red dot is in place of the Buy Now button.

Q: How do I set up and use my Blog?
How do I set up and use my Blog?

A: To get started with your Blog, add it to your navigation bar as follows:

1. Log in to FASO Control Panel
2. Click on EDIT NAVIGATION BAR
3. Use drop down arrow where you want to add 'Blog' as a category and select Blog
4. Click Submit

To begin adding posts to your blog:

1. from Control Panel
2. Click on EDIT CATEGORY INFORMATION
3. Click on BLOG
4. Click on 'Click Here to Add a New Blog Post'
5. Add your text
6. Add an image by selecting image for 'img Main Image' option
7. Click Add

Q: What are Blog Topics and how do I use them?
What are Blog Topics and how do I use them?

A: Blog Topics will group related blog posts together. This will come in handy as you enter more blog posts.

Using topics will enable a visitor to browse all posts that are written about the same topic.

Topics might include:
Art Reviews
My New Work
Other Artists
Art Techniques
~ whatever you would be writing about ~

You can add topics either from the 'Add a New Blog Post' page or the Editing page for an existing blog post. Simply click on 'Add Topic' button, lower right.

Q: How do I Set Up My Email Newsletter?
I want to send out an email newsletter. How do I get started?

A: Basic Instructions for creating your Email Newsletter:

1. log into control panel
2. click on Marketing Center
3. click on Email Marketing
4. click on Click Here to try our NEW Email Newsletter System.
5. click on Start a New Newsletter
a. type in subject
b. add the text portion of the newsletter (you can either add text directly into the text box or create in another program like note pad or word pad and past into the text area.)
6. when finished CLICK ADD at the bottom of the page.

When you click ADD you are taken to another page where you will see the following choices.
1. Continue Editing this Newsletter
2. Go Back to Drafts
3. Send a Test of This Newsletter
4. Forget testing, send this newsletter now!

If you click on 'Continue Editing this Newsletter' you are taken back to the newsletter you were just working on. You can then add more info and click on SAVE at the bottom of the page.

If you click on 'Go Back to Drafts' you will see a list of newsletters you have created but not sent. They are saved as DRAFTS. You have 3 choices: Edit | Delete | Send Newsletter

If you are inserting a template, it must be inserted BEFORE adding the text to the newsletter.

Q: How do I Send A Test of my Email Newsletter?
How do I Send A Test of my Email Newsletter?

A: One of the features of the email newsletter software is to be able to send a test - to yourself. This enables you to preview your newsletter and check any links you have added to make sure they work correctly.

To send a test:
from Newsletter Software
click on 'Work on Newsletters You've started but haven't sent'
click EDIT to the right of the newsletter you are working on [OR click on SEND NEWSLETTER (to the right) - this will send the test]
click Save Changes
You are taken to a new screen where you see the following choices:

1. Continue Editing this Newsletter
2. Go Back to Drafts
3. Send a Test of This Newsletter
(You will be able to send to your subscribers after sending the test)

click on 3. 'Send a Test of This Newsletter'. Once your test has sent, click on
'Click here to continue'.

Next screen shows the following options:

Test Mailer Sent

Continue Editing this Newsletter

Go Back to Drafts

Send another test of This Newsletter

Send this newsletter now
============================================

You will receive 3 versions of the test in your email:
Text
HTML
Merged (combination of HTML and Text)

------------------------

When the Newsletter is Sent to your subscribers, your subscribers will receive the HTML version, UNLESS they signed up for the Text version (very rare these days).

Your subscribers will only receive ONE version of your newsletter.

Q: How Do I Check on Details about Sent Newsletters?
I have sent out an email newsletter. Is there any way for me to obtain info about who received the newsletter and who did not due to a bounce?

A: In the 'View Details about Sent Newsletters' screen, you are able to click on VIEW DETAILS to the right of the email newsletter. This will take you to a Detail Log of which email addresses bounced and WHY.

The following descriptions will help you as you sort through the details.

1. Inactive - These are usually bad email addresses and are not delivered.

2. Unsubscribed - people that unsubscribed.

3. 'Opened' means someone actually opened the email rather than reading it in the 'preview pane'.

Tracking 'open' rates is not a perfect science. Not all opens are able to be tracked for a lot of reasons including image blockers, and preview panes. Also, text versions of the newsletter can't have a tracker embedded so if the client prefers plain text we have no way to track open rates.

4. A hard bounce is an e-mail message that has been returned to the sender because the recipient's address is invalid.

5. A soft bounce is when the recipient's name is known correctly, but e-mail may be rejected because the sender's mail box is full or for other reasons.

6. A 'temporary problem' means there is an issue with the recipient's ISP. Nothing can be done on this side. The mailers will continue to try to send once a day for 4 days.

Q: How do I create a TABLE in the Full Screen Mode?
I want more control over formatting in a text box when adding multiple images and text.

How do I do this?

A: NOTE: With the advent of mobile viewing, designing with tables is now HEAVILY frowned upon because of different screen widths.

Essentially, tables should ONLY be used for tabular data.

--------------------------

Follow these instructions for creating a table, adding images to table cells, and adding hyperlinks.

- Click the page you want to edit
- Click the 'Full Screen Mode for ...' button at the bottom of the 'Text' box

To create a table and get the columns:
- On the row of tools, Click the drop down ARROW on the right. This provides a 2nd row of tools.

- in the middle of the row, just to the right of the ANCHOR, is the 'Inserts a new table' button (says 'Inserts a new table' if you hover over the button with your mouse).

- click on the 'Inserts a new table' button

- a pop up window comes up

---- Select the size of the table you want by entering the number of Cols (columns) and Rows in the correct text boxes

---- Add 8 or 10 for Cell Padding

---- You can choose to align the table if needed

---- (all other options are left blank)

- Hit Insert button

- Now you can enter text and or images in the columns as you want them to appear. The boxes will grow as you add more text.

To add an image to one of the cells (this can be done in either Full Screen Mode OR Main Editing screen):
- place cursor in the cell and click it so it recognizes the cell
-Click on Insert image icon (top row of tools, 3rd from right, a mountain & sun icon )

-A window will pop up with three ways to add an image:
1. Add a New Image from Your Computer
2. Use an Image that you've already uploaded
3. Use an Image from the another Website

-click on your preference
-Choose your image
-click one of the 2 insert button choices
-Click Save Changes

When you get the look you want, click one of the Save buttons.

---------------

2.Insert Hyperlink in full screen composer (this can be done in either Full Screen Mode or Main Editing screen)

- Select (highlight) the text (or image) that you want to place the hyperlink in
- Once selected, go to tool bar
- Select the 'chain link' icon - when you hover over this it will say 'Insert /edit link'
- New screen will pop up
- Add the url, address of the link in the url text box
- Select target as 'New Window'
Hit OK
Hit Save Changes

---------------

You can also modify the table once it has been created by using additional tools in tool bar (to the right of the insert table tool):

Table Rows
-add before
-add after
-remove
Table Columns
-add before
-add after
-remove
Merge Table Cells

Q: Can I Edit My Images Once I Have Uploaded Them?
How can I edit my images once they have been uploaded?

A: You can edit an image AFTER uploading by using an outside software, Picnik, that we have made available to you through your FASO control panel.

You will need to have Adobe Flash installed on your computer to use Picnik.

Here's how:

1. log in to control panel
2. click on MY ARTWORK PORTFOLIO
3. click on 'Edit' to the right of the image that needs editing
4. click on 'Edit this Image' (to the right of the image)
5. click on 'Click Here to Edit Your Image with Picnik'
(click on 'Get Flash' to download Flash if need be)
6. once image opens in Picnik, select correct editing tool (crop, rotate, etc.)
7. follow instructions
8. click OK
9. click on 'Save Changes back to FASO'
10. click on 'Return to Artwork records'

Q: How Do I Use Google Analytics with my FASO Website?
I would like to use Google Analytics to track my website statistics. How do I do this?

A: If you haven't already, sign up for Google Analytics at:
http://www.google.com/analytics/
AND/OR
http://www.google.com/analytics/sign_up.html

Once you have signed up, all you need to do is add the Google Analytics Web Property ID code that google provides you with to your FASO control panel by:

1. log into control panel
2. click on Analytics Icon (top row)
3. click on 'Google Analytics'
4. enter your Google Analytics Web Property ID number
5. SAVE CHANGES

Notes:

1. You won't have to embed any tracking html code on your site - our system does that automatically.

2. Be aware that after you set up Google Analytics with your FASO site it will take about 24 hours before the actual stats show up in your Google account - that is Google's policy not FASO's.

Q: Can I show my visitors images larger than the current ZOOM size?
I would like my artwork images to be displayed larger in the ZOOM view. Is this possible? How?

A: The current ZOOM view image size is set at 550 pixels (in the largest dimension).

We can do a custom change for you and ZOOM to either:
'Extra Large size' - 1024 pixels
'Extra Extra Large' size - 2000 pixels
or any size you want (smaller than 2000px).

Please make sure that you have uploaded images that are large enough for your larger zoom request.

This is a no-charge custom change for members using an Enhanced template.

Q: How do I hide the Edit My Website Link on the Main Page?
How do I hide the Edit My Website link that is on my Main Page?

A: 1. Login to control panel
2. click on EDIT MAIN PAGE INFORMATION
3. click on Show Advanced_Settings (bottom left)
4. for HideEditWebsite option, select YES
5. Hit Save Changes

On SOME site styles you can choose to have an image of your artwork replace the link. To do this:

1. Login to control panel
2. click on EDIT MAIN PAGE INFORMATION
3. click on Show Advanced_Settings (bottom left)
4. for 'Edit Web Site Picture' option, select an image from the drop down menu
5. Hit Save Changes

Q: How do I add hyperlinks to my blog posts?
I want to add an active hyperlink to my blog post. How do I do this?

A: Add hyperlinks to your blog posts in the text editing screen for the blog post.

1. Go to blog post editing page in your control panel

2. Select (highlight) the text or image that you want to have the hyperlink on

3. Once text is selected, go to tool bar and click the 'chain link' image (the icon is on the right - says Insertlink when you hover over it)

4. A new screen pops up

5. Add the address of the link in the url text box -make sure it is the entire url (from website address bar)

6. Select target as 'New Window'
(You don't have to do this if the link is on your site. We recommend opening in a 'new window' for all external sites.)

7. Click OK

8. Save changes

Q: How do I add a shortcut/icon on my desktop for my webmail?
How do I add a shortcut, an icon to my desktop for the webmail?

A: If using Mozilla Firefox:

- Type webmail.fineartstudioonline.com into your address bar.
- On the login screen, right click.
- Then, select save page as... this will open a new little window. At this point, you can rename it if you'd like.
- Click Save. It will put 2 icons on your desktop, you will click the one with the Mozilla symbol on it.
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If using IE
- Type webmail.fineartstudioonline.com into your address bar.
- On the login screen, right click and select create shortcut. It will automatically send shortcut to desktop.

Q: Can I add Multiple Email Addresses to my Newsletter Subscriber List?
How do I add a BATCH of subscribers to my email subscriber list?

A: To add a BATCH of email addresses:
1. log into control panel
2. click on MARKETING CENTER
3. click on 'Email Marketing'
4. click on 'Click Here to login to the Email Newsletter System.'
5. click on 'See Your Subscribers'
6. click on 'Add a Batch of Multiple Subscribers'
7. follow the instructions

PLEASE NOTE: To add addresses to your email newsletter subscriber list, you must first have the PROPER PERMISSION for each and every recipient on your list.

It is a legal requirement that anyone you send your email newsletter to has specifically requested it, and has 'opted in' to your list. Without proper permission, you run the risk of getting reported for spam, or worse, being sued under anti-spam laws.

The basic principle of permission is that you can only email people who have explicitly given you permission to contact them, and only about subjects that they have specifically agreed to. Failure to ensure that all your recipients fall into this category may result in the termination of your account.

You can read more about this by clicking the link 'Usage Policy', found on the first page listings in the Email Newsletter system, near the bottom of the page.

Q: I am having trouble adding an image to my Email Newsletter. What can I do?
I am having trouble adding images to my Email Newsletter. What can I do?

A: If you are using Internet Explorer as your browser, you need to make sure to ALLOW all content - both SECURE and NON-SECURE.

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If during the INSERT IMAGE process, you are getting an Internet Explorer pop up box that says:

'Do you want to view only the webpage content that was delivered securely?'

you need to answer NO to that question. There are some elements that are not delivered over a secure layer when using our interactive software.

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Answering YES will prevent proper and full navigation features.

Answering NO here does not in ANY way open you up to any kind of security risk.

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Your other option is to use Mozilla Firefox as your internet browser.

We feel it is a superior web browser.

Go to mozilla.com
Click on the (free) download button.

Q: What if I need to cancel my website account? How do I do it?
What if I need to cancel my website account?

A: If you ever need to cancel your account (which we hope you never do!) simply contact us. We will take care of the rest.

To contact us and request a cancellation:

1. Open a Support Ticket from your control panel:
a. click on CONTACT TECHNICAL SUPPORT
b. click on OPEN NEW TICKET (your Best Option - this will email tech support immediately)
c. click SUBMIT

2. email us at support@fineartstudioonline.com

3. Call us at 1-877-FASO 234 (1-877-327-6234)

Once we receive your request, we will process your cancellation. You will then receive an email verifying that the cancellation request was made by you, the account holder.

Once you cancel your account, your website will be live on the web for the time you have remaining on your current billing cycle.

Q: What Size Images Should I be Uploading?
What Size Images Should I be Uploading?

A: [HTML]There is no maximum size.

The larger your image file, the longer the upload will take.

Images must be .JPG image files, in RGB mode (*specifically sRGB mode for those of you that edit your images in Photoshop or similar image editing software).

We recommend 72dpi (higher resolution images can be uploaded).

You want to make sure that the images you upload are at least 550 pixels in the largest dimension.

Our software automatically reduces images and displays the following 3 sizes:

1. thumbnails - 72 pixels

NOTE: You can enlarge these - please see:
http://fineartstudioonline.com/faq.asp?CATE=18#8

2. medium/detail view - 300 pixels

3. zoom/large view - 550 pixels

The 550 pixel minimum size accommodates the zoom view.

If you want images to show larger than 550 pixels that is a custom change. Please see:
http://fineartstudioonline.com/faq.asp?CATE=9#9

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*For more info on sRGB mode, see this FAQ:
http://faso.com/faq.asp?CATE=9#2[/HTML]

Q: My FASO blog is not working.
My FASO blog is not working. What do I need to do?

A: If you are using an off-site domain name (not registered through us) and it is still not working, be sure that you have set the name servers on your domain to our name servers:
NS1.STUDIOTOPIA.COM
NS2.STUDIOTOPIA.COM
NS3.STUDIOTOPIA.COM

If your domain is simply 'Forwarded' to your website without changing the name servers, the blog feature may not work.

Q: What is a Personalized Email Account and Why Should I Use One?
What is a Personalized Email Account and Why Should I Use One?

A: A Personalized Email is an email address that is attached to your domain name - actually having the domain name (example, ClaudeMonet.com) included in the email address.

The NUMBER ONE reason to use a personalized email account, like Claude@ClaudeMonet.com is to advertise the fact that you have a website.

Signing up for a Personalized Email account is simply a personal choice. How you then use the email and how you let people know about the email address is up to you.

Q: I keep getting an annoying pop up window about secure webpage content. How do I get rid of that?
I keep getting an annoying pop up window about secure webpage content. How do I get rid of that?

A: The pop up window is an Internet Explorer pop up window.

It is not something we have any control over.

One of the latest versions of Internet Explorer comes with that annoying pop up window when using our interactive software.

You have 2 choices.

1. Continue using IE as your browser.

You can set your Privacy settings so that their pop up window will disappear.

You may need to add the privacy setting in TWO places:

ONE:
a. In Internet Explorer, click the 'Tools'
b. Click 'Internet Options'
c. Click the 'Privacy' tab
d. Click 'Sites'
e. add the site exactly as follows: data.fineartstudioonline.com
f. click 'Allow'
The large text box should now contain the site 'data.fineartstudioonline.com' and read 'Always Allow'
g. Click OK
h. Click OK

TWO:
a. On the Tools menu, click Internet Options.
b. On the Security tab, click Trusted Sites, and then click Sites.
c. Under Add this website to the zone, type in data.fineartstudioonline.com
d. Click Add, and then click Close.

To have this list of trusted domains accept mixed (both secure and non-secure) content:

e. From the Security tab, click Custom Level
f. In the "Miscellaneous" section, under "Display mixed content", click the Enable radio button.
g. Click OK

Now both secure and non-secure content will display in your trusted zones without triggering the Security Information pop-up alert.

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2. Use Mozilla Firefox as your browser.

We recommend it since we feel it is a superior web browser.

Here is the link for downloading a free copy:
http://www.mozilla.com/en-US/firefox/

Q: How do I delete messages in my message log?
I have reviewed all my messages. Can I delete them now?

A: The messages in your message log are permanent and cannot be deleted.

Q: How do I get my avatar to show up on comments I make on other people's blogs?
How do I get my avatar to show up on comments I make on other people's blogs?

A: 1. Login to Control Panel
2. Click EDIT CATEGORY INFORMATION
3. Click 'About the Artist'
4. Click 'Edit Focal Point Data (BETA)' (near top, in blue)
5. For 'Photo Of Artist, select image from drop-down menu
(your image should already be uploaded to 'Images Other Than Artwork')
6. Click 'Save Changes'

NOTE: Be sure to comment using the same email address that is on your FASO account.

You can also choose to set up a global avatar at gravatar.com.

Q: How do I exclude my visits from the hits that show in my stats?
I would like to NOT count the visits I make to my website. How do I add an exclusion cookie?

A: To add an exclusion cookies to the new FASO stats:

***"Third Party Cookies" must be enabled on your browser for this to function.

1. Login to Control Panel
2. Click VISITOR STATISTICS
3. Click "Click here to see your FASO stats"
4. Click "Site Preferences" (in blue, near top)
5. Click "IP tags & filters"
6. Click "Click here to set this cookie"

NOTE: It is not possible to exclude your visits in Dataplain. Our apologies.

Q: I received a notice from Domain Registry of America to renew my domain. Is this legitimate?
I received a notice from Domain Registry of America to renew my domain. Is this legitimate? I thought my domain was registered through your company.

A: If you registered your domain through our registrar, we will automatically renew the domain for you on a yearly basis.

Basic Plan or below: $15 yearly fee.
Gold Plan or above: no extra fee, it is included in your plan.

Domain Registry of America is a company that is notorious for domain slamming - a deceptive practice and a scam.

Please disregard their email.

The following info is from:
http://en.wikipedia.org/wiki/Domain_Registry_of_America

In 2003, the Federal Trade Commission reached a settlement with the company for practices such as transferring domain registrations to their service under the guise of domain renewal, a practice known as domain slamming, and having hidden fees. Despite this action, the company still sends mass direct mail to consumers resembling invoices with "domain name expiration notice" in bold print. Targets for the company's mass mailings are known to be in Europe, Australia, New Zealand, Canada, and the United States with information obtained in violation of their ICANN registrar agreement.

As of March 2010, McAfee Labs reports the domain slamming solicitations continue.

Q: How do I add a live, clickable link to some text?
I want to add a hyperlink in my text. How do I do this?

A: NOTE: It is good to 'grab' the link you wish to insert BEFORE starting the process below. The best way to grab this link is to open the site (or page) you want to link to. Copy the address that appears in the address bar. Now, go back to your FASO control panel and insert it using the instructions below.

FROM YOUR CONTROL PANEL
-click on the CATEGORY (or page) where you want to add the 'link'
-Enter some text - like 'click here for more info'
-Select (highlight) the text
-click the 'Insert Link' icon in small tool bar (looks like a chain link, 2nd from the right)
-new window pops up
1. add the url (web address) to the pop-up box url line
2. set 'Target' to 'New Window' (for external sites)
3. click OK
Hit Save Changes

Q: Why can't I log into my website control panel?1
Why can't I log into my website control panel?

A: There are several possibilities that can affect the ability to log-in to your control panel. The first and foremost is using the correct username and password. The FASO log-in is case sensitive which means if you entered a capital letter when you created your username and password then the appropriate letter(s) must be capitalized when you log-in.

Another possibility that can affect your ability to log-in is being overdue on your payment or payment arrangements. If you reach the end of your trial period and don't update your credit card information for billing your account will be tagged "Overdue". While your website will still be available online for viewing it won't be accessible for editing until your billing information is updated, your account is billed for monthly service and then tagged "Active".

One more possibility affecting your ability to log-in is trying to log in from a different computer that does not have cookies enabled. If you log-in from a different computer check the browser settings to make sure cookies are enabled.

Q: How do I enable cookies in my browser?
How do I enable cookies in my browser?

A: Different browsers will be modified differently. Look for your browser�s properties/preferences, security settings etc. It is not feasible for FASO to provide browser support so if you are still unable to enable cookies consult the tech support of the company distributing your browser.

Q: Why did the 'Edit my Website link' disappear from my home page?
Why did the 'Edit my Website link' disappear from my home page?

A: If the link to 'Edit My Website' disappears from your main page it is simply because you have chosen to display two images on the main page. The second image is put in place of the 'Edit My Website'. In order to log into your control panel simply click on the second image and your log-in window will pop-up.

Q: Why won't my images upload?
Why won't my images upload?

A: There are several factors that will affect the image upload process.

1. FASO is programmed to only upload .jpg (.jpeg) images in RGB mode (sRGB mode for Photoshop users) at 72 dpi resolution.

The first thing to check is the file extension to make sure you have jpg images. The file extension is the period followed by 3-4 letters after the filename. It will look like this "filename.jpg" or "filename.jpeg". If the extension is anything else (such as .tif, .tiff, .bmp, .gif, .pcx, .psd, .png) you will have to open the image in your image editing software and save it as a jpg.

2. The next possibility depends upon your internet connection.

Broadband DSL and Cable modem connections should not be a problem. Dial up connections can interfere because the rate the connection transfers data is much slower. It is not impossible to upload images over a dial-up connection however, be prepared for it to take a while. How long will it take? It mainly depends upon the connection speed. Current dial up modems are rated at 56k, which means in a perfect world it can transfer 5.6 kilobytes of data per second. If you are trying to download an image that is 1 megabyte (which is 1000 kilobytes) divide 1000 by 5.6, which equals the number of seconds it will take to download. Divide the number of seconds by 60 and you will get the number of minutes it will take. Roughly a 1mb image will take about three minutes. However, this scenario is figuring ideal connection speeds, which rarely exist in the real world. Depending on which internet service provider you use, most of the time the dial up connections will actually connect somewhere between 24-36k sometimes more, sometimes less. (Something else to keep in mind is the upload rate is usually slower than the download rate.) To spare you any more details the smaller the connection number the longer it is going to take.

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There are a couple of tricks to decrease the potential problems in uploading your images.

The first step is to decrease your file size.

The FASO image upload component processes 3 different sized web images for every image you upload. The largest dimension of the largest image created is 550 pixels at 72 dpi.

If you open your image in your editing software you should be able to change your units of measure to pixels. Some software will display the pixel dimensions as well as the print dimensions. Don�t worry about the print dimensions. Change your largest dimension to 600 pixels and save your changes to a new file.

Whenever you reduce a digital image, it may lose a little sharpness so you may want to apply a sharpen or unsharp mask filter before saving the file. Saving as a jpeg will give you the option to apply compression to the image, which will also make the file size smaller (please note I said file size not image size).

Some people get alarmed by the fact they are compressing their images, which potentially alters the image quality. Honestly, if you have a nice image to begin with you can set the compression or quality level at 6-8, which significantly reduces the size of the file but has little or no visual affect on the appearance of the image.

Q: Why do my images appear too dark, or too light?
Why do my images appear too dark, or too light?

A: Once an image is uploaded to FASO it is not altered in any way. If you feel it appears too dark or too light, the only factors that can cause this are settings within your monitor, a change in the lighting conditions in the room your monitor is in or perhaps you are viewing your images on a different monitor. Every monitor will display colors and contrast differently and every computer is going to have a different graphics card and color settings.

Q: Why are my images not as sharp as the original?
Why are my images not as sharp as the original?

A: If your images appear jagged or distorted after you upload them to your website the only thing that can cause this is a compression setting in some browsers. This compression setting over-compresses images and graphics downloaded from the Internet to give the appearance of faster download times. You can change the setting in the browser to allow for high quality graphics. That will alleviate the jagged appearance but it will increase the time it takes for pages to load in the browser.

Something else to keep in mind is the fact that digital images can lose a little sharpness when their size is modified. If you are uploading a full size image from a digital camera that is 1800 x 1400 pixels the upload routine is going to create 3 web images with the largest dimension being 550 pixels. It does have a point of built in sharpening to compensate for this however, if you feel the image still isn�t sharp enough, then you may want to resize your image to 600 pixels and apply a sharpen or unsharp mask filter before you upload it. This should take care of any sharpness issues you may encounter.

Q: Why does it seem to take forever for my images to upload?
Why does it seem to take forever for my images to upload?

A: The speed and/or type of internet connection combined with the file size of your image are the main factors concerning the length of time it takes to upload your images.

Q: Why can�t I find my site with Google when my associates can find theirs?
Why can�t I find my site with Google when my associates using FASO can find theirs?

A: Submission of your site to the search engines start at the Gold Plan level. If you are not on the Gold Plan, your site has not been submitted to Google.

You can submit your site to google at this http://www.google.com/addurl/

If you are on the Gold Plan or higher and your site still doesn�t appear on Google, unfortunately there is nothing FASO can do about it. Google is very explicit in making known the fact that they do not guarantee listing in their indexes.

On the Google Submit page, google says:
We do not add all submitted URLs to our index, and we cannot make any predictions or guarantees about when or if they will appear.

Q: How do search engines work?
How do search engines work?

A: Please keep in mind this is the highly simplified answer...Periodically search engines will send out an electronic signal called a spider. The spider�s job is to surf the Internet and analyze links as well as additional information and send it back to the search engine database. It looks for relevant links, the incorporation of keywords in the text of a webpage, and site statistics, etc. The search engine then compiles the information the spider retrieves and indexes them by relevance.

Q: What are keywords and what keywords should I add to increase traffic to my site?
What are keywords and what keywords should I add to increase traffic to my site?

A: Keywords are as the name implies key words. These words are built into the source code of a web page in the meta tag data and are not visible unless you right-click on the page and select view source. Keywords are important to a web page because they are used in analyzing the Internet to build search engine indexes. They should be worked into the text of your web page. FASO is programmed to automatically insert your name and a few other keywords when you create your website account. FASO has had excellent results with sites being indexed in association with the artist�s name. You are free to add additional keywords to your site however; additional keywords may not be beneficial and can have a negative affect on search engine listing if it gives the appearance you are trying to manipulate rankings.

We get questions from artists all the time asking why their site isn�t being indexed when they search plein air or New Mexico Artist, etc. The honest answer is you can�t expect to be listed in such a vague search. Actually there is a possibility your site is listed, just not in the top 2-3 pages. If you search plein air you will retrieve over a million listings and someone has to be number 999,997.

The point we're trying to make is don�t become too obsessed in search engine listings and keywords. While they are helpful, you can�t rely on them for your sole means of marketing your site and artwork. One of the best means of increasing traffic to your site still involves human contact and offline promotion. One FASO client made about 500 postcards and printed them off her printer and sent them to her mailing list notifying them of her website. She sold 13 paintings in two weeks. Market your site in association with your name and make sure you include your website address on every piece of correspondence you send out whether it is letterhead, business cards, email etc.

Q: What do I gain from being submitted to the search engines?
What do I gain from being submitted to the search engines?

A: Every person/company with a website is going to gain different results from search engines. We can�t guarantee you will gain anything from search engine listings however, the potential exists for your site to show up in a search listing and someone may visit it. So the simple answer to this question is potential exposure and an increase in site traffic.

Q: Why does my address window show not show my domain?
Why does my address window show http://username.fineartstudioonline.com even though I have my own domain (www.mydomain.com) registered?

A: username.fineartstudioonline.com is the actual system address of your website on our web-server.

Currently your domain serves to direct a browser to this location.

If you would like for your domain to serve as the "parent directory" (which simply means your domain name remains visible in your address bar) this service starts at the gold plan level.

Q: Can I use my existing domain name?
I already have a domain registered. How do I POINT it to my FASO website?

A: 1. Login to your FASO Control panel
2. Click on MANAGE YOUR DOMAINS
3. Click on 'Click Here to use a domain name that you already own'
4. Type in your domain name as shown.
5. Click GO
6. Follow the instructions.

The instructions include the following:

Login to your domain account at the company where
you registered your domain.

Change the DOMAIN NAME SERVERS to our name servers:

NS1.STUDIOTOPIA.COM
NS2.STUDIOTOPIA.COM
NS3.STUDIOTOPIA.COM

AFTER you update the name servers, your off-site domain will begin working with your FASO account in about 12 hours.

Email Concerns:
If you are currently receiving email at your domain name (such as you@yourname.com), before changing your name servers please review your options on our FAQ "How do I use my existing domain if I currently have email on that domain?" http://faso.com/faq.asp?CATE=8#7

Note - these instructions will make your domain point to your FASO web site. This will NOT make FASO your domain registrar. If you wish for FASO to become your domain registrar please review our FAQ, "How do I transfer my domain to FASO?"
http://fineartstudioonline.com/faq.asp?CATE=8#9

Q: Can I link directly to my individual collection pages in my navigation bar?
Can I link directly to my individual collection pages in my navigation bar?

A: By default your navigation bar will only direct to the works category. You can change this by enabling the collections feature. When you log in to your control panel there is a tutorial called "How to group your artwork into collections." It would be very helpful for you to print that out and follow the steps.

Q: What is a domain and why do I need one?
What is a domain and why do I need one?

A: A domain is simply an Internet address. By registering a domain and directing it to your FASO website the domain acts to re-direct a browser to the actual address of your website account. It is not a requirement to register a domain. The main benefit from your personalized domain is convenience and having an individual identity through the ability to associate your name with your website.

Q: What does DNS stand for?
What does DNS stand for?

A: DNS stands for Domain Name Service or Domain Name System. A DNS setup is required for each domain that is added to FASO. It allows each individual domain the ability to be directed to a specific FASO website account.

Q: Why doesn't my name appear in the list of clients?
Why doesn't my name appear in the list of clients?

A: Once you have become a paying member, your listing will automatically appear in our Artist Directory.

If you are still in your free trial period and are committed to signing on, we will gladly include you in our directory. You will need to enter your billing info. Then contact us. Let us know that your billing info is in place and that you wish to become a member 'now'. We will process your first monthly payment and prorate your account so that you still get your full free trial's worth.

Q: Why did I receive an email reminding me of my username and password? I didn�t request it. Is someone trying to get into my site?
Why did I receive an email reminding me of my username and password? I didn�t request it. Is someone trying to get into my site?

A: Periodically you may receive an email reminding you of your username and password even though you didn�t request it. Should this occur there is no need for alarm. It is a search engine spider crawling the Internet testing the links in a site. Since the link to request the username and password is setup on an auto-responder the spider tests the link, which triggers the email.

Q: I entered my credit card information. Why is my account still showing it is overdue?
I entered my credit card information. Why is my account still showing it is overdue?

A: FASO billing does not happen automatically when you enter your credit card information. The FASO Accounting Department processes the billing daily to run the charges. If your account is tagged overdue, it will be returned to active status as soon as your account has been billed. If your credit card information is entered at night or a weekend, your account will remain overdue until the next business day and the daily billing is processed.

Q: How secure is FASO?
How secure is FASO?

A: Despite the changes and developments in Internet security there is always potential for vulnerability. This is applies to every site on the Internet not just FASO. This is not meant to be alarming nor should it prevent you from having a website. FASO was developed by a qualified professional with a degree in Computer Information Systems. The highest levels of security available have been implemented to provide a secure environment for your personal information. To give a real life comparison, your personal information and website is every bit as safe as the money you have in your checking or savings account.

Q: What happens to my domain if I cancel my FASO account?
What happens to my domain if I cancel my FASO account?

A: If you had FASO register your domain and you decide to cancel your website account, you still hold the rights to your domain name.

You have 3 options:

1. Enroll in our Manage Domain Plan for $30 yearly (billed at $2.5/mos).

We will continue to renew your domain name on a yearly basis and change any settings to point it correctly to any new website you create.

You will also continue to be listed in our Artist's Directory.

If you have personalized email with your domain, please let us know if you would like to keep it. Personalize email is $1.75/month/email.

2. Create your own domain name registration account with our registration 'partner', MyDomainStuff.com.

This is a separate company from us.
There is no charge for creating this account.

Let us know you created the account. We will then unlock your domain and send you the Authorization code.

Then you log into your Mydomainstuff.com account and purchase a domain transfer for the domain.

Once the domain name is transferred into your account, you will be completely responsible for all settings and charges for the domain.

3. Transfer your domain to a registrar of your choice, Godaddy, for example.

Let us know if this is your choice.

We will unlock your domain and send you the Authorization code.

Then have your new registrar initiate the transfer.

NOTE: If you transfer your domain AWAY from FASO, UPDATE ALL ADMINISTRATIVE INFO on the domain account once it has transferred. Remove our info and enter YOUR personal info. This will prevent problems for you in the future.

Q: My artwork is copyrighted but how can I prevent the images from being stolen from my website?
My artwork is copyrighted but how can I prevent the images from being stolen from my website?

A: Unfortunately there is really nothing that can keep an image from being stolen from your website. There are measures such as right-click alarms that may deter users but they are easily bypassed.

If you let fear of having images stolen grip you then you are defeating the whole purpose of having a website. There are hundreds of thousands of artists and photographers who have websites with their prized images displayed who are gaining exposure and selling work because they were willing to take a chance with the Internet.

In 1978 copyright laws changed greatly in favor of the artist.

If you are concerned with legal ramifications you may wish to consult the U.S. Copyright Office:
http://www.copyright.gov/
or http://www.copyright.gov/circs/circ1.pdf

Q: Can I control the order my works are displayed?
Can I control the order my works are displayed?

A: You can control the order your works are displayed either by:
1. numerical sequence you assign
2: alphabetically by title
3. the order in which you add the pieces, most recent first.

To select one, enter your control panel and click on �My Artwork Portfolio�.

Click on the link to �Edit the works display�.

This will take you to a window with three drop down menu options. Leave Default Portfolio Page set to default (unless you have Collections set up). Choose the setting for the Default Works Display order to either Display Sequence Number, Alphabetical or Most Recent First.

Hit Save Changes.

If you select Display Sequence Number you will then need to go to the link that says "Reorder Works" in "My Artwork Portfolio" and use the up and down arrow to reorder the artworks.

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If you have reordered work in an individual collection and the work does not appear correctly when scrolling through the collection, you need to make sure that at least ONE collection is ordered properly in the 'BIG' list (in the screen for "Change your artwork display order").

In MY ARTWORK PORTFOLIO
click on "Edit the works display".

Default Works Display order should be set to Display Sequence Number.

Then go to the link that says "Change your artwork display order" in "My Artwork Portfolio". Use the up and down arrow to reorder the artworks so that the work in one collection is set up in order and together in this list.

Q: How do I add an image to my main page?
How do I add an image to my main page?

A: As you upload images to your website the FASO software will create a list of images and make them available in a drop down menu. Simply enter your control panel and select �Edit Main Page Information.� You can add or change the main page image by clicking on the drop down menu by Main Page Picture and selecting from the list of uploaded images and update. The Edit Website Picture is an option to display an additional image. Keep in mind the second image will replace the Edit my Website link so in order to log in to your control panel you would just click on the second image.

Q: How Do I Get Started?
How Do I Get Started?

A: To begin creating your own FineArtStudioOnline.com website, click on either link:
Free Trial >>
Use Free for 60 Days

You will be walked step by step through a series of questions. Once you have filled in the blanks on these screens, our software will create your site for you!

You will NOT be asked to enter a credit card number.

You will NOT have to provide an address or a phone number

(Note: a phone number is handy if our Tech Support team feels the need to reach you for better over-the-phone explanations of any issues you may have.)

You have nothing at risk and nothing to lose. After a 60-day FREE trial, all you will receive from us is an email asking you if you would like to continue with our service. If you decide at that point not to continue, you have lost nothing.

Please Note: Your browser must be set to accept cookies for the setup procedure to work.

Q: After My Website is Created, What�s Next?
After My Website is Created, What�s Next?

A: You can begin customizing your website. To log in to the control panel, from your website�s main page, click Edit My Website. You will then be prompted for your username and password. From the control panel you can change the style, colors, categories, add text and photos, change your password, view your billing info, check your statistics, or contact technical support.

Q: Can I Change My Color Scheme and Style?
Can I Change My Color Scheme and Style?

A: Yes, from the control panel you can select from up to 12 different color schemes and 15 style templates. More color schemes and templates will be added later.

Here's a link to our sample sites for clients who want to easily compare site styles - http://enhanceddevonshire.fineartstudioonline.com/

The Enhanced Site Styles have many benefits and are recommended.

Q: How Do I Upload Photos of My Artwork?
How Do I Upload Photos of My Artwork?

A: 1. Log into FASO control panel

2. click on MY ARTWORK PORTFOLIO

3. click on Add New Artwork

4. click on Choose your images

5. A new window will open up from your computer so you can navigate through the files on your computer and choose the image (or images) you would like to upload. Select the image or images, and then choose open or select (this varies - it depends upon your operating system)

6. Image file name(s) now appear in the upload box screen of your control panel

7. Click Upload your images

Q: How Many Images Can I Add to My Website?
How Many Images Can I Add to My Website?

A: [HTML]
1. Intro - $8 monthly - 25 images

2. Intro+ - $15 monthly - 40 images

3. Basic - $24 monthly - 150 images,
up to 50 Email Newsletter Subscribers

4. Gold - $28 monthly - 750 images,
up to 1,000 Email Newsletter Subscribers,
6,000 messages/mo

5. Platinum - $40 monthly - unlimited number of images,
unlimited Email Newsletter Subscribers

6. Gallery - $75 monthly - 2000 images,
up to 5000 Email Newsletter Subscribers

(Gallery Plan offers software specific for multiple artists.)

The total number of images includes images in both Artwork Portfolio and Other Images.

For a complete side by side comparison of plans, please see this link:
http://fineartstudioonline.com/pricing.html[/HTML]

Q: What if I Forget My Username and Password?
What if I Forget My Username and Password?

A: If you forget your password, click on Edit My Website from your Main Page. Click the link that says "Forgot Your Password?" For security reasons, you will be asked to verify the email address associated with your FASO account. If the email accounts match, your username and password will automatically be e-mailed to you.

Q: What Happens When My Free Trial is Over?
What Happens When My Free Trial is Over?

A: A week before your trial period expires, you will receive a reminder from us that your trial period is almost over.

Should you decide to continue your service with FineArtStudioOnline.com, you will need to provide us with your billing information.

Call 1-877-FASO 234 (1-877-327-6234) and provide your credit card info by phone OR go into your control panel and securely input your billing info.

Here' how:
1. Log in to control panel
2. Click BILLING INFORMATION
3. Click Change My Credit Card Info
4. Fill in all fields in the form. All are required fields.
5. Click Submit

The trial account is a Basic Account. If you want to change your plan:

6. Click Return to the Billing Page.
7. Click Change My Plan.
8. Select your plan.
9. Click Submit

For a complete side by side comparison of all available plans see our Pricing page at:
http://fineartstudioonline.com/pricing.html

Q: When Will I be Billed?
When Will I be Billed?

A: If you have already subscribed to one of the hosting plans and have submitted your credit card information, you will automatically be billed on the same day of every month.

Q: Can I Have a Personalized Website Address?
Can I Have a Personalized Website Address?

A: Yes. If you are a subscriber to FineArtStudioOnline.com, your current web site address is something like www.fineartstudioonline.com/YourName.

There are other options for a personalized domain name. For example: www.YourName.com might be available. We can register this name or any other available name you select and set it up to work with your FineArtStudioOnline.com website.

There is no fee for this as a Gold Plan member or higher. Domain service is included.

For a personalized domain name on the Basic Plan or on the 2 Intro Plans, the domain registration fee is $15 a year.

Q: What does it mean to add a new ticket?
What does it mean to add a new ticket?

A: Adding a new ticket is simply a direct means to communicating with FASO technical support. You can report problems, ask questions and get issues resolved through a two-way communication interface.

The ticket system is more efficient than trying to email FASO support because it keeps a record of the issue, communication from both technical support and the user, and the final solution. It stores everything in a database that can be used for reference at a later date if necessary.

Q: How do I copy and paste text?
How do I copy and paste text?

A: 1. Open the document containing the text you wish to copy
2. Click somewhere in the document and press the "Ctrl" key and the "A" key at the same time (Global Select All Command). This should highlight all of the text. (You can also highlight everything with your mouse by moving the cursor to the beginning of the text and then click your mouse and drag the cursor to the end of the text)(You can also click on the "Edit" menu at the top of your window and when it drops down click "Select All")
3. Once the text is highlighted, press the "Ctrl" key and "C" key at the same time (Global Copy Command). This will copy the selected text into the computers temporary memory. (You can also click the edit menu and select "Copy" from the drop down menu)
4. Enter the location you wish to paste the text and click the mouse somewhere in the field. (If you are wanting to paste the text in your "About the Artist" category, enter your control panel, click Edit category information, then click About the Artist, and click in the larger field for text)
5. Once you have clicked in the new location press the "Ctrl" key and the "V" key at the same time (Global Paste Command). You should see the text appear in the text box. (You can also click the edit menu and select paste from the drop down menu).

Q: How do I add an image to my Artist Directory listing?
How do I add an image by my name in my Artist Directory listing, the FASO client list?

A: The FASO Artist Directory will use the image you selected as your 'Main Page Picture' for your directory listing.

The Focal Point page is what we named the page that will come up from your directory listing.

The majority of info that appears in your Focal Point page is automatically propagated and updated according to info that you enter into your website.

To edit more info on this page:
Log in to control panel
click on About the Artist (left column)
click on Edit Focal Point Data (BETA) - top left
edit info, add photo of yourself
Click on Save Changes

Q: How can I rotate images on my website?
How can I rotate images on my website?

A: You can rotate an image AFTER uploading by using an outside software, Picnik, that we have made available to you through your FASO control panel.

You will need to have Adobe Flash installed on your computer to use Picnik.

Here's how:

1. log in to control panel
2. click on MY ARTWORK PORTFOLIO
3. click on 'Edit' to the right of the artwork that needs rotating
4. click on Edit This Image (Beta) - upper right, under image
5. click on Click Here to Edit Your Image with Picnik
(or 6. click on Get Flash to download Flash)
7. once image opens in Picnik, click on Rotate
8. follow instructions to rotate
9. click OK
10. click on Save Changes back to FASO
11. click on Return to Artwork records

Q: How do I login to my control panel after hiding the EDIT MY WEBSITE Link?
I hid the "edit my website" link and now I don't know how to login to my control panel!

A: 1. Go to www.FineArtStudioOnline.com.
Here is the link:
http://faso.com/

2. Click on "Member Login" (top right corner).
Here is the link:
https://data.fineartstudioonline.com/login/

3. Enter your user name OR email

4. Enter password

4. Click "Secure Log In >>".

Q: I'm having trouble uploading my images
I'm having trouble uploading my images, what is the problem?

A: [HTML]
1. IF YOU'RE USING INTERNET EXPLORER:
It's likely a "trusted sites" issue, make sure both "cloud.fineartstudioonline.com" and "data.fineartstudioonline.com" are in your trusted sites. Using a different browser works too. More info at:
http://faso.com/blog/37202/

2. MAKE SURE YOUR IMAGE IS A JPG.
Just renaming an image does not automatically JPG. If your images are not JPG files already you will have to open them in a photo editing program and re-save them as JPGs.

3. MAKE SURE YOUR JPG IS IN THE CORRECT FORMAT
JPGS must be in RGB mode (this is usually the default unless you save for print usage). JPGS must also be set to the 8-bits per channel mode. (Under Image/Mode in photoshop). Again 8-bits per channel is normally the default.

NOTE: For Photoshop users that have images with an 'Embedded Profile", it is important to use sRGB mode. See http://faso.com/faq.asp?CATE=9#2 for more info.

4. MAKE SURE THAT THE .JPG FILE NAME CONTAINS ONLY LETTERS AND NUMBERS. If your file name includes non-letters and non-numbers such as '$"_/, etc., you need to remove these characters, rename the file and save the new file.

5. MAKE SURE YOUR IMAGES ARE NOT TOO BIG.
Depending on the speed of your Internet connection, your uploads may be "timing out" if your images are too large. In general, for web use, your images doesn't need to be any larger than 600 pixels along its longest dimension.

6. Try a DIFFERENT browser. Our software has been tested on all major browsers but occasionally personalized settings or third party add-ins can cause issues. You can download firefox from www.mozilla.org.

7. Be sure all of your security and privacy settings on your browser are set to medium or default.

8. BE sure the image is not in use or locked.
If the image is open in another program (like photoshop) or if the computer "thinks" it is open - sometimes it will be "locked" and you won't be able to upload it. Make sure it is not open in another program - and if it still doesn't work reboot the computer.

9. REBOOT - this is always a good thing to try with any persistent error.
We have seen unexplainable problems just "disappear" after rebooting.

10. WHAT IF I STILL GET AN ERROR MESSAGE?
If you've tried all of the above and still get an error message during the upload process, especially if it happens more than once, please email ONE of the images that you were attempting to upload to support@fineartstudioonline.com. We will attempt to upload it and see if we can duplicate the problem.[/HTML]

Q: Why can't I find my site on google?
I signed up for the gold plan but can't find my site on google...why?

A: Google only re-indexes our site every 6 - 8 weeks. So depending upon when you signed up for the gold plan, it may take up to 8 weeks before your listing appears on Google. This is generally true for the other search engines as well.

Q: Shouldn't my domain be registered under MY name?
I noticed my domain is not registered under my own name, why is that? How do I change it?

A: We don't register domains under the artists name for three reasons:

1. TO PROTECT YOUR PRIVACY.

If it is registered in your name, your personal information is available to the entire world via a "whois" search.

2. To prevent spammers from 'tricking' you into moving your domain to another company.

Much like the old 'slamming' techniques in the long-distance wars, domains are often 'slammed' by unsuspecting registrants. It is a real pain on our end to try to sort that out for our clients, even though it isn't our fault when it happens.

3. To save you money by including the domain with your service.

-------

Having said all of this, if you ever leave our service, we will happily transfer the domain into an account that you control under your name.

Q: Enlarge thumbnails
How do I make my thumbnail images larger?

A: 1. Log in to your Control Panel
2. Click on Artwork icon (top row, 3rd from left)
3. Click on 'Edit the works display'
4. for option 'Use Variable Size Thumbnails', change to Yes
5. For 'Width of Thumbnails (in pixels)', enter a value from 80-150 to designate the width in pixels that you want your thumbnails to be
6. Save Changes

NOTE: Using an Enhanced Site Style, if you have the option, 'Default Works Thumbnails' set at 'Thumbnail with Info', we do NOT recommend a thumbnail size larger than 130 pixels.

Q: How do I know what pages visitors are viewing?
My statistics only give the web address of the pages visitors are viewing, how do I know what paintings those pages represent?

A: You can see the pages and artwork that your visitors have looked at by:

log into control panel
click on VISITOR STATISTICS
Click on CLICK HERE FOR YOUR DATAPLAIN POWER STATS
Click on Today`s Visitors
Click on IP address
Click on the URLs (below).

The urls will open to the pages your visitors looked at.

You can also do this by clicking on Traffic per day, then click on Visitors and follow the above instructions.

Q: How do I Clear My Cache?
How do I clear my cache?

A: To clear the cache and cookies:

If using Mozilla Firefox,

click on 'Tools';
click on 'Clear Recent History';
for the time range to clear, from the drop-down menu, select 'everything';
next to 'details' click the down arrow and make sure 'cookies' and 'cache' are checked;
click on 'clear now'.

Note: Clearing cookies will log you out of any sites that you are 'logged in' to.

=============

If using Internet Explorer,

click on 'Tools' from the menu bar;
click on 'Delete browsing history';
click on 'Delete files';
click on 'Yes'.

After it finishes, close your browser and reopen it. Your cache has now been cleared.

Go to this web page for more detailed instructions on a variety of versions and operating systems:
http://support.microsoft.com/kb/278835

=============

If using Safari:

Click on Safari
Choose Empty Cache
Click Empty

Clear Cookies:
Choose Safari
Choose Preferences
Click Privacy tab
Click Details
Select one or more cookies and click Remove, or click Remove All.
When you finish removing cookies, click Done.

=============

If using Google Chrome:

Click on the wrench icon in the upper right corner of your browser window
click History
click Clear all browsing data
select/check:
Clear browsing history
Clear download history
Empty the cache
Delete cookies and other site and plug-in data
Set the drop down to 'The beginning of time'
click Clear Browsing Data

=============

If you're using another browser, we suggest a web search of the name of your browser and 'clear cache'.

Rebooting the machine may also clear the browser's cache, depending on your settings.

NOTE: Clearing cookies will log you out of any sites that you are 'logged in' to.
==================================================

Here is a comprehensive list on how to clear your cache in older browsers:
http://data.fineartstudioonline.com/clear_cache.html

Q: How Can I add a Win a Free Painting Form to my site?
How Can I add a "Win a Free Painting Form" to my site?

A: 1. Log in to your control panel

2. click on EDIT NAVIGATION BAR

3. Choose 'Other Form' as one of your categories in LEFT column

4. To the right of 'Other Form' (in override text column), type in 'Win a Free Painting'

5. click Submit to save changes

6. Click EDIT CATEGORY INFORMATION

7. Click 'Other Form'

8. Type a message that you want to appear at the top of your 'Win a free painting form'

9. Select 'Win a free painting' as the Form type for 'OtherFormType' option setting

10. Click Save Changes

Q: How to use PayPal and add Buy Now buttons?
I want to use a PayPal account to enable direct online sales from my website. How do I set it up so that I can use it with my FASO account?

A: To use Paypal on your website and add Buy Now buttons, follow these steps:

1. Log into your control panel
2. Click on MARKETING CENTER
3. Click Ecommerce (PayPal)
4. Click 'Click here to begin'
5. If you do not have a Paypal account, click on the PayPal Logo to Set Up Your PayPal Account
6. If you already have an account, click on 'Click here to continue if you already set up your PayPal account'
7. Enter the email address that is registered with your PayPal account.
8. Click submit to finalize the process.

Your website will automatically create 'Buy Now' buttons for any artwork you have a valid price on.

NOTE: We recommend that you use a Premier or a Business PayPal Account. Both are free. Do not use a personal account or you will not be able to accept credit cards.

Q: Is there any discount for an additional website?
I would like to create a second website. Is there any special discount?

A: We offer a 20% discount for a second site. That is predicated upon the second site being for the same artist's work, administered by the same person, and not requiring any special handling from our side.

Q: RSS Feed Link
What is the new Feed link that appeared on my site?

A: Here is some information about the new RSS Feed link from Clint's newsletter:

If you don't know what an RSS feed is, don't worry - we'll enlighten you in an upcoming newsletter. Let's just say they are like channels that visitors can subscribe to and that they are about to explode into common usage. We have integrated an RSS Feed into the Blog mentioned above. For those of you who don't want to blog (and even for those who do), we have added a built-in RSS Feed to every single FASO account. If you go to your "Works" page on your web site, you will notice a new little orange icon with the word "Feed" next to it. (It is not visible if you've chosen to hide the artworks subheader) This allows site visitors who use RSS to with a few clicks "subscribe" to your works portfolio. Why would someone do that? Because it will allow the visitor to monitor when you post new artwork without having to manually check your site every day. Communicate with your clients and friends and encourage them to subscribe to your RSS feed (and be sure to post new artwork often).

If you want to hide the subheaders (ie the line that reads 'All � Originals � Limited Editions � Open Editions � Feed') you can do so by following these instructions:

1. Login to your control panel.

2. Click on MY ARTWORK PORTFOLIO

3. Click on 'Edit the works display'

4. Next to 'Hide Subheader in Portfolio' click 'Yes'

5. Click Save Changes

Q: How do I protect my images from copyright infringement?
How do I protect my images from copyright infringement?

A: Unfortunately the way the Internet works makes it impossible to prevent people from downloading images. In fact, when someone views an image on your website, their web browser has ALREADY downloaded the image. In short an image must be downloaded to be viewed.

So what options do we have to protect our images?

One option is to watermark the image, which must be done in a photo editing program. The term "watermark" is used loosely. You might simply add some subtle text over each image that reads "Copyright ." At least this lets people know that the images are copyrighted. However it has the drawback of detracting from your actual work, and it won't do anything to stop true thieves. For example, if another artist simply wants to copy your work by repainting it, having a watermark isn't going to help.

The second option is to understand that web images do not have enough resolution to create high quality reproductions. People might download and print images, but most of the time these are people who might actually be considering purchasing the artwork.

Our system uses a resolution of 72 dots per inch (dpi) with the largest zoom image at 550 pixels. A high-quality reproduction requires at least 300 dpi. So an image from your site could create a decent printed image that is about 1.8 (550 / 300) inches long. Not much can really be done with an image of this size. The image print quality suffers greatly if the dpi is left at the original 72 dpi.

Q: Can I install a right-click disabler to prevent image downloads?
Can I install a right-click disabler to prevent image downloads?

A: Those right-click disable programs DO NOT protect your images. They don't work on all browsers and, more importantly, right clicking is not the only way to download an image. In fact,when you are viewing an images, they are ALREADY downloaded and on your hard drive. If you use Internet Explorer, it is in your "Temporary Internet Files" folder. We don't like them, because we think some web designers install them for clients who then have a false sense of security, thinking that their images are "protected."

We also think they make it harder for your customers to legitimately download and image while considering a possible purchase, while doing nothing to curb the real "thieves." Kinda like the old adage "If we outlaw guns...then only the outlaws will have guns."

AND more importantly right-click disablers are ANNOYING to many people.

For example, when I browse and want to go "back", I just hit the right-mouse button and click "back" from the pop up menu. It's much easier to me than navigating around the screen to click back. I find it faster, more efficient and it doesn't aggravate my carpal tunnel as much. I suspect I'm not alone.

Q: How can I Get Better Search Engine Results?
How can I get better search engine results and more traffic to my site?

A: 1. Get Other Web Sites to Link To You
This is the number-one thing you can do to increase your search engine results. Why? Search Engines use the number and quality of links to your site to determine your site's popularity. Ask your artist friends, your galleries, your art clubs and anyone else related to art you can think of to link to you. Make asking for a link part of your regular routine. If you don't do anything else on this list, PLEASE get other web sites to link to you.

2. Use Keyword-Rich Text
Write a paragraph or two for each page on your web site. Be sure to 'work in' your most important key words into the text. The magic number seems to be four times. If your name is the keyword you are targeting, use your name naturally in your paragraph four times.

3. Keep each page focused on one major theme
Don't try to use all your keywords on every page. Focus on one or two keywords on each page of your site. For most artists, this happens naturally. Focus your main page and your 'about the artist' pages on you as an artist and what you mostly create. Then focus each artwork detail page on the particulars of that piece.

4. Use Descriptive Page Titles that Contain your Key Words
Page Titles are weighted heavily by search engines. Be sure to title each artwork with a very keyword rich, descriptive title. 'Old Courthouse in Steamboat Springs, Colorado' is a MUCH better title (for search engines and humans) than 'Landscape #23.' FASO uses the artwork title as the page title for artwork pages. In the Marketing Center of your control panel, you can override the default Main Page Title we use if you have specific keywords you want to use.

5. In the MARKETING CENTER, add keywords and a site description.

Log in to your control panel
Click on Marketing Center
Click "Add Keywords/Meta Tags"
Type the Keywords you want to add separated by a comma
(You can also add a site description here)
Click Update when you are finished

The site description is the description of your website that will appear when your website is found through a search engine. So you want to think about what people will learn about your site in a brief overview and this is what you should place in your site description.

It appears under the link to your web site in the search engine results. Here is an example from one of our clients. He has written his meta description tag to read, 'Contemporary Texas landscape paintings, original oil on canvas, western paintings.' - A pretty good description of who he is and what he does.

If you don't use a site description, the search engines will use the first couple of sentences of text from your web page. However, sometimes the first text on your web page has navigation links and other elements that are not actual content. It's best to just take control and add a meta description.

6. Build an ever increasing 'library' of content
Over time, you need to create more and more text content that search engines can index. If you do, you will capture, over time, more and more smaller "niche" keywords. There are two ways to do this for most artists:

a. Write a good, descriptive paragraph to go with each artwork and KEEP MOST ARTWORKS ON YOUR SITE INDEFINITELY (this is why we have an 'archive' feature).

b. Set up a Blog - it is better if the blog is integrated with your web site (as with FASO)

7. Build word-of-mouth 'buzz'
Tell people about your web site! Put your Web Site Address on your business card. Put it on your letterhead. Put it on the back of EVERY SINGLE ART WORK. Send email to your friends. Ask your friends to send email to their friends talking about you. Submit comments in online forums. Advertise your web site in any print ads you run. Tell people at shows about your site. Tell people when they lament missing out on a sold piece, that they can get 'previews' on your web site. The list goes on and on and on. . .

8. Submit Your Site To Google
It seems like this should be the number one recommendation doesn't it? Well, it's not. Why? Because if you follow our advice given in number 1. and get other web sites to link to you, Google will find you anyway. However, it never hurts, so to submit your site to Google, visit the following link:
http://www.google.com/addurl

9. Be Realistic
Selling art takes marketing. Real marketing. You must be willing to build contacts, build a mailing list, communicate with prospects, etc. Search Engine marketing is important but please don't think it is a substitute for other forms of marketing. Many artists are shy and prefer to be in the studio and have little contact with prospects. This makes 'substituting' search engine optimization for 'physical' marketing a strong temptation for some personality types. In the real world, it takes both types of marketing.

Q: How do I link to Other web sites using the Links Page?
How do I link to other web sites like other artists, my galleries and museums where I'm showing?

A: The Links category is designed to allow you to create OUTBOUND Links TO Other web sites. This allows you to support other people and businesses whom you wish to link to.

To add links:
Log in to your control panel
Click on 'More Categories' (far left column)
Click on Links (right column)
Click Add New

Fill out the appropriate information and submit.

NOTE: DO NOT ENTER the http://, start with the www. for the link url.

You can also give a brief description of the link.

When you are finished, click Add.

Add additional links in the same way.

---------------------------------

To add Links page to your navigation bar:

click on 'Edit Navigation Bar' (far left column)
for an unused category, select Links in Left Column - from drop down menu
Hit Submit to save

Q: How do I indicate that an artwork is sold on my site?
How do I indicate that an artwork is sold on my site?

A: 1. Log in to your control panel

2. Click on MY ARTWORK PORTFOLIO

3. Click 'Edit' to the right of the artwork that you wish to indicate as SOLD

4. Look for the AVAILABILITY text option.

5. Drop down the menu and click on 'Sold'

6. Click 'Submit' to save changes

Q: Can I add a custom button from Paypal generated code?
Can I add a custom button from Paypal generated code?

A: Yes, you can paste paypal generated code into a text editing screen. This is useful if you wish to have a button for a purpose OTHER than selling artwork (like selling a book, a workshop, even commission fees).

First, create the button in your Paypal account.

Here's how to generate a custom button:
- log in to your PayPal account
- click on 'Merchant Services' Tab
- click on 'Create payment buttons for your website'
- follow their steps for 'Create PayPal payment button'

-Now Paypal will provide you with the code.

Then add it to the page on your website:
-log into FASO control panel
-go to the Editing screen for the page you want the button to appear on
-click on HTML (top edge of the text box - on the right of small tool bar)
-paste in code (where you want button to appear)
-click Update - you should see the button now
-Hit Save Changes

Q: How do I group my artworks into Collections?
How do I group my artworks into different categories (we call them collections)?

A: Many artists wish to organize their works into distinct groups such as "wildlife" and "figurative" or "New Works" and "Sold Works." How can this be accomplished on a website with FineArtStudioOnline.com? It is easy with "Collections!" You can create an unlimited number of collections in which to group your artwork. This tutorial explains how to create the collections, how to place artwork into each collection, and how to display the collections on your website.

[NOTE: When you decide to use collections, ALL work needs to be assigned to a collection in order for collections to function properly and have all artwork show on your website.]

A. Set Up Your Collections

1. Login to your control panel

2. Click "My Artwork Portfolio"

3. Click "Add/Edit Collections"

4. Click "Add a New Collection"

5. In "CollectionName" field, type in the name of this collection (ie Landscapes, Wildlife, etc).

6. In the "CollectionDescription" field, type in a short paragraph to describe the collection. This is NOT mandatory. This can be left blank.

7. For "CollectionPicture" option, select a picture to associate with the collection.
(You can only do this if you've already uploaded pictures. If not, you can always come back later to select this image that will represent the collection on your collection overview page.)

8. Scroll down. Click "Add" to add this collection

Repeat steps 4-8 for each collection you wish to add.

B. Assign artwork to a collection

[NOTE: Artwork needs to be uploaded. If you need instructions for uploading please see our FAQ:
"How Do I Upload Photos of My Artwork?"
http://www.fineartstudioonline.com/faq.asp?CATE=9#2 ]

1. Login to your control panel and click on "My Artwork Portfolio"

2. Click "Edit" to the right of the artwork

3. For the field titled "Collection", use the drop down arrow to select the correct collection from the list.

4. Click Save Changes

5. Repeat for each artwork.

C. Display the collections on your website's art work portfolio

1. Login to your control panel and click on "My Artwork Portfolio"

2. Click "Edit the Works Display"

3. In the field titled "Default Portfolio Page", change from "Default" to "Collections"
(This will group your portfolio into your collections)
(Selecting "default" displays ALL of your artwork together)

4. Click "Save Changes"

Note - you can change the order in which the collections display in your artwork portfolio by clicking on "My Artwork Portfolio", clicking "Add/Edit Collections" and then clicking "Change the Collections Display Order."

D. Display individual collections as categories on your navigation bar

1. Login to your control panel and click on "Edit Navigation Bar"

2. Pick one of the categories (1-8) and drop down the box. You will see your collections toward the end of the list in the drop down box. Select the one you wish to display on your navigation bar.

3. Click "Submit"

Q: Can I hide one of my collections?
Can I hide one of my collections?

A: Yes.

1. Login to your control panel

2. Click on My Artwork Portfolio

3. Click on Add/Edit Collections

4. Click Edit next the the collection you wish to hide

5. Click Yes next to "Hide in Portfolio"

6. Click Update

This will hide the collection in the regular portfolio view of collections. It will NOT automatically remove the collection from your navigation bar if you have chosen to display the collection on your navbar.

Q: I can't log in! What do I do?
I can't Log In to my FASO acccount! Help! What do I do?

A: If you can't log in to your FASO account here are some things you need to do:

1. Be SURE you are using the correct username and password.

2. Don't rely on your browser to auto fill the username and password - type them in again to be SURE.

3. If you are unsure what your username and/or password are, click the "Forgot Password?" link on the login screen.

4. Make sure your browser is accepting cookies.

5. Try not blocking pop ups.

6. Try our alternative login screen at:

http://data.fineartstudioonline.com/login

7. Make sure (especially in Internet Explorer) that your privacy setting allows our site.

Using Internet Explorer as your web browser, you may need to add the setting in TWO places:

ONE:
a. In Internet Explorer, click the 'Tools'
b. Click 'Internet Options'
c. Click the 'Privacy' tab
d. Click 'Sites'
e. add the site exactly as follows: data.fineartstudioonline.com
f. click 'Allow'
The large text box should now contain the site 'data.fineartstudioonline.com' and read 'Always Allow'
g. Click OK
h. Click OK

TWO:
a. On the Tools menu, click Internet Options.
b. On the Security tab, click Trusted Sites, and then click Sites.
c. Under Add this website to the zone, type in data.fineartstudioonline.com
d. Click Add, and then click Close.
To have this list of trusted domains accept mixed (both secure and non-secure) content:
e. From the Security tab, click Custom Level
f. In the "Miscellaneous" section, under "Display mixed content", click the Enable radio button.
g. Click OK

If Firefox is your web browser:

a. From Firefox, Click 'Tools'
b. Click "'Options'
c. Click 'Content'
d. If 'Block pop-up windows' is checked, click 'Exceptions'.
e. add the site exactly as follows: data.fineartstudioonline.com
f. click 'Allow'

If you are using another web browser (or a different version of IE or Firefox), you will need to find the privacy settings within the browser menu and add 'data.fineartstudioonline.com'.

8. Try Clearing your Cache:

In internet explorer, go to tools/Internet options.

Click on Delete Files, Click "Delete all offline content" then click OK.

After it finishes, close your browser and reopen it. Your cache has now been cleared.

In Mozilla Firefox:

click on 'Tools'
click on 'Clear Private Data'
make sure 'Cache' is checked
click the button 'Clear Private Data Now'

Here is a comprehensive list on how to clear your cache: http://data.fineartstudioonline.com/clear_cache.html

9. Clear cookies on your browser.

For Mozilla Firefox:
Go to 'tools' on the menu bar
click 'Clear Private Data'
make sure 'Cookies' is checked
click 'Clear Private Data Now'

For Internet Explorer:
click on Tools
click on Internet Options
under General tab
under Temporary Internet Files
Click Delete Cookies

The only thing you need to be aware of when you do this is that it will log you out of any websites you are logged into. Of course you can always log back in to them.

You may need to REBOOT your computer after clearing cookies.

FINALLY:
If none of these resolutions solves your problem, please contact support (or contact them again if they provided this info to you). If it is necessary to re-contact support, please provide us with the following info:

1. What operating system are you using SPECIFICALLY (Windows XP, Windows Vista, Mac OSX Panther, etc)

2. What BROWSER (Internet Explorer, Safari, Firefox, etc)

3. What VERSION of the browser (6.0, 7.0, 2.0 etc)

Without this info, we really can't troubleshoot in more depth.

Q: Can I display my email address on my site?
Can I display my email address on my site?

A: You can display your email address on your site. However we DO NOT recommend that you do so. When you display your email address on your site, spammers will get your email address off of your site and your level of junk mail will increase over time.

We feel it is better to let clients submit the Contact the Artist form (which is emailed to you by our system) and then YOU can respond to legitimate contacts (and then legitimate people will have your email).

It IS OK (and we DO recommend it) to display a phone number if you would like to receive calls.

To change this:
1. Log in to your control panel
3. Click on Contact the Artist (left menu bar)
3. edit info in top box (or both boxes if necessary)
4. Click Submit to save

Q: How do I remove the Buy Now Buttons?
How do I remove the Buy Now Buttons?

A: 1. Log in to your control panel.

2. Click on "Marketing Center"

3. Click on "Ecommerce (Paypal)"

4. Click on "I already set up PayPal and wish to remove it"

5. Your done.

Q: Can I remove the "View archive of past events" link from the Events Page?
Can I remove the "View archive of past events" link from the Events Page?

A: At this time, removing the past events link requires a custom change to your site. Open a ticket requesting the custom change.

Q: How can I see messages that were submitted via my web site?
How can I see messages that were submitted via my web site? A Client told me he contacted me but I never received an email.

A: FASO keeps a log on messages submitted via your web site. To access it:

1. Log in to your control panel

2. Click on EDIT CATEGORY INFORMATION

3. Click on Contact the Artist

4. Click on Message Log

Q: Can I add Shipping or Handling Charges for Paypal?
Can I add Shipping Charges for Paypal?

A: There are 4 ways you can add shipping charges.

~~~~~~~~~~~~~~~~~~~~~~~

A. Add a set percentage by editing your Paypal Settings in your FASO Control Panel:

1. Login to your FASO Control Panel
2. Click 'Ecommerce Settings' (lower right, in blue)
3. Click on 'Edit Your Paypal Settings'
4. Click on 'Edit'
5. For 'Standard Shipping Percent,' set your shipping percentage
6. Click on 'Save Changes'

~~~~~~~~~~~~~~~~~~~~~~~

B. Set up shipping charges in your Paypal account, based on the buyer's location.

1. Login to your Paypal account
2. Click on 'My Account'
3. Click on 'Edit Profile'
4. Click on 'Set Up Shipping Calculations'
5. Set up as desired

~~~~~~~~~~~~~~~~~~~~~~~

C. ADD the shipping amount to your Retail Price in FASO artwork editing page.

Then provide a 'breakdown' in the comments section in the editing page for each artwork.

If your artwork is $1,000 and shipping is $150, you would enter the retail price as $1,150.

Under comments you would add:
Artwork: $1,000
Shipping and Handling: $150

You could also simply list the price as $1,150, and add to the comments section that shipping is free.

~~~~~~~~~~~~~~~~~~~~~~~

D. FLAT HANDLING RATE:

You can also add a flat fee to be added to every order, ie per order, not per item.

(NOTE: This feature only works on Enhanced site styles.)

For example:

Flat handling fee $10

1 item: $100 + $10 handling - Total $110
3 items: $300 + $10 handling = Total $310

To add a handling fee:

1. Login to your FASO Control Panel
2. Click 'Ecommerce Settings' (lower right, in blue)
3. Click on 'Edit Your Paypal Settings'
4. Click on 'Edit'
5. To the right of 'Field For Future Use (Per Order Handling Amt) ( ? )' add your dollar amount (no decimal or cents)
6. Click 'Save Changes'

Q: Can I have my site dynamically calculate shipping costs?
Can I have my site dynamically calculate shipping costs?

A: You can enable this process and set up shipping charges in your Paypal account, based on the buyer's location.

Here how:

Login to your Paypal account
click on 'My Account'
click on 'Edit Profile'
click on 'Set Up Shipping Calculations'
set up as desired.

Q: I'm not getting messages submitted through my site?
I'm not getting messages submitted through my site? Clients have told me they submitted messages but I have not received them, what's the problem?

A: Here are some suggestions as to what the problem could be:

1. email in not 100% reliable

2. Some email providers are notoriously unreliable (particularly Hotmail and MSN). We cannot get an answer from them why messages from our system are sometimes not delivered.

Server logs show that Microsoft ACCEPTS our messages but then never delivers them.

3. Spam Filter settings - check your junk mail folder.

-------------------

Because email is not 100% reliable, we do have a Message Log that you can check to be sure you are not missing any important messages.

To check your message log:

Log in to your control panel
Click on EDIT CATEGORY INFORMATION
Click on Contact the Artist
Click on Message Log

Please double check this log to see if the people that had trouble contacting you are listed here.

-------------------

You can also choose to use the SMTP settings of your email provider to bypass our system entirely and better guarantee delivery.

Here's how:
log into control panel
click on EDIT CATEGORY INFORMATION
click on Contact the Artist
click on Change SMTP Settings
click Edit
enter info (use your email provider's SMTP settings)
Hit Save Changes

Following are the SMTP Settings you will need from your email provider:

Email Address:
Username:
Password:
SMTP Server:
SMTP Port:

Q: Can I Make the Thumbnail Zoom Skip Right to the Largest View?
If possible I`d like the thumbnail zoom feature on my site to be reconfigured so that one click takes viewer to largest view of a painting instead of having to first go to an intermediate image size?

A: 1. Log in to your control panel

2. Click on MY ARTWORK PORTFOLIO

3. Click on Edit The Works Display

4. Change Default Works Zoom Level from Default to Large

5. Click Save Changes

NOTE: This feature will cause problems in the Autumn templates. Leave Autumn templates set to Default.

Q: How do I manually post a reader comment to my blog?
How do I manually post a reader comment to my blog?

A: 1. Log in to your control panel

2. Click on "Edit Category Information"

3. Click on "Blog"

4. Click on "Edit" next to the Blog entry that the comment pertains to.

5. Next to Visitor Comments, click on "Go to Comments"

6. Click "Add New"

7. Fill in the information.

8. Click "Add"

Q: How do I add/remove a photo to the About the Artist Page?
How do I add a photo to my About the Artist Page?

A: If you wish to use an image of your art, upload the artwork to 'Artwork Portfolio'.

OR

If you wish to use a photo of yourself, upload the photo to 'Your Non-Art Images' (icon in top row) or 'Other Images' (below 'Art and Images:' in left menu bar)

Once the photo has been uploaded:

1. Click 'About the Artist' (left menu bar)

2. For 'Picture 1', option, click on 'Change Image' or use the drop down arrow and select the title of the photo you wish to use.

3. Save Changes

If you wish to remove an existing image, simply select 'No Picture' from drop down menu, hit 'Save Changes'.

Q: How do I increase (or decrease) the size of my Main page image?
How do I increase (or decrease) the size of my Main page image?

A: 1. Log in to your control panel

2. Click on EDIT MAIN PAGE INFORMATION

3. Click on Show Advanced_Settings (bottom left)

4. Next to 'Main Page Picture Width' type in the width you want the image to be in pixels. A number from 300-550 is a good range.

5. Click Save Changes

(The default width if left blank is 400 pixels)

NOTE: This feature does not work with the 'Autumn - Random' template. You can use the 'Autumn - Fixed' Template if you wish to use the feature with the Autumn style.
If you wish to enlarge the images when using the 'Autumn - Random' Site Style, this is a custom change. Please see our FAQs about Custom Work:
http://www.fineartstudioonline.com/faq.asp?cate=30

--------------

NOTE: Changing the main page picture size does NOT work on ENHANCED templates. The main page image size will vary in width to fit each viewer's screen.

Q: I copied and pasted text into my control panel. The format is all askew. How do I fix this?
Why doesn't my copy/paste work right?

A: When you type text in another program (especially Microsoft Word) then paste it in to a FASO text box editing screen, it also copies in unneeded code that can cause formatting problems.

We HIGHLY recommend that if you want to compile your entry in an outside program, use NotePad or a similar program that removes all the formatting first.

If you have already created the text in Microsoft, please copy the text into Notepad and then copy and paste from the Notepad document.

To access notepad:
click on your computer START button
click All Programs
click Accessories
click Notepad

If you're on a Mac, we recommend the application TextEdit:
Click on the Search icon (looking glass, top right of screen)
Enter Text Edit
Click on TextEdit
After typing your text, click Format, then "Make Plain Text"

------------------

Following this procedure allows the global formatting of the FASO system to take over and will make sure all text is consistent.

If you then want to format the text, (make it larger, italicize, another color, a different font style) use the Full Screen Composer button AFTER you've pasted in the format-free text.

Q: How do I add/remove contact info on every page?
How do I add/remove contact info on every page?

A: 1. Log in to your FASO control panel

2. Click EDIT CATEGORY INFORMATION

3. Click on Contact the Artist

4. Add/remove the info in the box that states the info will appear on every page.

5. Click Submit

Q: Can I replace the heading on my site with a custom logo?
Can I replace the heading on my site with a custom logo?

A: You can replace the heading on your site with a custom logo. These instructions will work on all of the Enhanced Site styles. If you are using an older, non-enhanced site style you may need to have us apply the logo as a custom change (*see below).

Create your logo or have your graphic designer create the logo.

1. Create a .jpg image file of your logo in the exact size that you wish it to appear.

The 'logo feature' uses the full size image.

[The perfect size of your image file will vary depending on design. For starters, we suggest 600 pixels wide and 100 pixels tall. If the first image you upload does not fit per your preference, you can always upload a second image that is a slightly different size.]

2. Use the same background color for your logo as the background color of your website.

[It is important to note that although your logo may have a transparent background in your Photoshop .psd file WHEN you save it as a .jpg file (in order to be able to upload the file to your FASO software), your photo editing software will always add a white background to the .jpg file unless otherwise specified.]

----------------------

Upload your .jpg file of logo to Other Images:

1. Login to Control Panel
2. click on Art and Images: Other Images Other
3. click on Add New
4. upload the image
5. return to Home Screen of your control panel

Place logo on your site:

1. Click 'My Administration Info'
2. Click 'Other Advanced Odds and Ends'
3. For Logo option (bottom left), select your logo from the drop-down menu
4. Click 'Save Changes'

======================================

*For older site styles:

If you would like to replace the heading on your site with a logo here is what you need to do - note there is a fee for us to do the custom work:

1. Pick a site style that you are comfortable with and do not wish to change.

2. Create a jpg of your logo in the size that you wish it to appear and using the same colors as the site style you selected.

3. Make sure the background color of the JPG is the SAME as the background color of your site style.

4. Upload logo image to Images Other Than Artwork

5. Open a ticket requesting that we change your heading to your logo.

6. We will customize the site for you. Our fee for this work is $12.50.

Q: Why are there more comments than my blog is displaying?
Why are there more comments than my blog is displaying? And why aren't ALL the comments showing on the blog?

A: If all comments are not showing under a blog post it is because the user(s) never verified their comments. Verfication is necessary to prevent spam comments from displaying.

Here is how you can manually verify a comment:

log in to your control panel

click on "Edit Categories"

Click on "Blog"

Click "Edit" next to the blog entry in question

Click "Go to Comments" next to Visitor Comments

Any comment with "No" under "Comment Verified" does not show because the client never verified the comment (this is for anti spam reasons)

Click "Edit" next to a comment with "No" under "Comment Verified"

Change comment verified to "yes" (if you wish to display the comment on the blog)

Click "update"

Repeat for each comment

Alternatively, just don't worry about displaying comments users don't bother to verify.

Q: What are page views?
What are page views?

A: The number of pages that have been viewed on your site in total. If one person looks at a page 100 times that would be 100 page views.

Q: What are user visits?
What are user visits?

A: User visits are the number of VISITS that have been made to your site. If one person visits your site every day for a month that would be 30 user visits (assuming 30 days in the month)

Q: What are unique visitors?
What are unique visitors?

A: Unique visitors are different people.

If one person visits your site every day for a month - that is ONE unique visitor.

Q: Why is the FASO site above mine on Google?
Why is your site above mine on Google?

A: Our site may come up above yours on Google because we mostly likely have more inbound links and have been indexed by Google longer than you have.

In fact, our search engine pages are designed to return high results FOR you and enable people to click through to your site.

If you would like to increase your google rankings, please read our FAQ about increasing search engine results.

If your rankings have CHANGED on Google, we can't specifically tell you WHY that is. Google changes their search program login fairly often and that can cause changes. Also if you site was brand new and had NO ranking before Google picked up our pages, their system *may* have been simply guessing your URL.

Again, your best bet is to follow our suggestions about increasing search engine results.

Q: Why are my large images blurry?
Why are my large images blurry?

A: Make sure the images you upload are large enough resolution. At least 550 pixels along the longest dimension.

Also, make sure your computer is not running any kind of "accelerator" programs. These programs are most common with aol and earthlink and "speed up" your download speed by reducing image quality.

Q: How do I change the background image on my site?
How do I change the background image on my site?

A: 1. Log in to your control panel

2. Click "Edit Site Style"

3. Change the "Background Image" to the appropriate image.

4. Click Update

Keep in mind, the "Background image", is the background BEHIND your site. The "Page Background Image" is the background image used inside the border of your site behind the text of your site. These images are meant to be textures or something kind of neutral that would have been uploaded to "Images other than artwork." You can use an artwork image but we generally don't recommend it, since it will make the site quite "busy"

Q: Can I preview a site style before selecting it?
Can I preview a site style before selecting it?

A: No, there is no "preview" at this time. However, the styles are applied instantly, so you can select a style, look at your site, and if you don't like it, go back to the style you had previously. This can all be done in minutes or less.

Q: Can I change the fonts used on my site?
Can I change the fonts used on my site?

A: Since our sites are template-driven, you are not able to change the built-in fonts used on your site.

1. If you are using one of our older Site Styles, your site can be customized by our techs to use specific fonts at our rate of $50/hour.

2. If you are using one of the ENHANCED Site Styles, we will happily change your fonts using CSS (no charge - for the use of the same font site-wise).

3. In any text editing screen, you CAN change fonts by clicking on Full Screen Mode (bottom edge of text box area).

Keep in mind that it is best to stick with common fonts on the web because if your site visitor does not have the same font installed on their browser, your website will not display properly. The font displayed will be the default font selected by the user's browser.

Common web fonts:
Andale Mono
Arial
Arial Black
Book Antiqua
Comic Sans MS
Courier
Georgia
Impact
Lucinda Console
Tahoma
Times New Roman
Trebuchet MS
Verdana

Q: There are strips of an image behind my navigation categories - how to I remove?
There are strips of an image behind my navigation categories - how to I remove?

A: This issue ONLY applies to the "Classic and Clean" and "Bottom Navigation" styles.

These are in the "Edit Navigation bar" section. It is the Navigation Bar Picture, which some people like to intentionally add for design purposes.

Just change the Navigation Bar Picture to "None" or "No Picture"

Since 3/15/07 a few sites have had this picture "appear." This is due to a bug that was corrected.

Q: Why has my main page image changed size?
Why has my main page image changed size?

A: As of March 15, 2007, we have added a new feature that allows YOU to change the size of your main page image (instructions can be found in our FAQ)

In a few cases, this caused a ONE-TIME resize of the main page image. This will not happen again as we have now put the size control in YOUR hands.

Q: Why do my stats show so many visitors from Reston, VA?
Why do my stats show so many visitors from Reston, VA?

A: Reston, VA is the home base for all America Online (AOL) users. So every AOL user in the world shows up as Reston,VA. Since AOL has a lot of users - you will see a lot of activity from that city, but they actual person could be anywhere and there is no way to find out the actual location.

Q: Why don't I have a toolbar on my large text areas?
Why don't I have a toolbar on my large text areas?

A: There are two reasons you may not see the toolbar on large text areas (such as your biography text box on the About the Artist page)

1. Your browser doesn't support the component

OR

2. Toolbars are disabled on your account

The browsers our component supports are these versions and up:
IE 5.5+
Firefox 1.0+
Mozilla 1.3+
Netscape 7+ (discontinued as a web browser on February 1, 2008)
Safari (1.3+)
This includes Macintosh and Linux.

-------------

If it's not a browser issue,

* Log in to your control panel

* Click on MY ADMINISTRATION INFO

* click on Change Your Account Preferences

* Make sure that next to 'Use Regular Text Areas in Control Panel', you select 'No'

* Click Save Changes

Q: Why can't I use the Blog Category on my site?
Why can't I use the Blog Category on my site?

A: The blog category is for gold and higher plans. The solution is to upgrade your site plan.

Q: Do I recieve a notification when someone subscribes to my email newsletter?
Do I receive a notification when someone subscribes to my email newsletter?

A: Yes.

You can also check on the status of your subscribers at any time through your control panel.

1. log in to FASO Control panel
2. click on MARKETING CENTER
3. click on Email Marketing
4. click on 'Click Here to try our NEW Email Newsletter System'
5. click 'See Your Subscribers'

Q: How Much Does FASO Cost?
How Much Does FASO Cost?

A: You may compare our plans and pricing at:

http://www.fineartstudioonline.com/pricing.html

Q: How do I use my existing domain if I currently have email on that domain?
How do I use my existing domain if I currently have email on that domain?

A: If you have email at the domain you wish to POINT or TRANSFER to FASO, you have 2 options:

1. move your email to our service (recommended)
2. keep email with your current provider

--------------- OPTION ONE ---------------

When you are ready to move your domain and email to our servers, your first step is to put the domain name on our servers.

To do this:
1. Login to your FASO Control panel
2. Click MANAGE YOUR DOMAINS
3. Click on 'Click Here to use a domain name that you already own'
4. Type in your domain name as shown.
5. Click GO

Doing the above adds the domain to our servers.

Now you can set up the email account by:
1. Log in to your control panel
2. Click on YOUR EMAIL ACCOUNTS (or Closed Envelope Icon, top row)
3. Follow the instructions

NOTE: You have to be a paying member to set up the email account.

-------------------------------

Once you have set up the email account, change the nameservers to our nameservers on your domain to get the email to work.

-------------------------------

To change the nameservers:

Login to your domain account.
Change the DOMAIN NAME SERVERS to our nameservers:
NS1.STUDIOTOPIA.COM
NS2.STUDIOTOPIA.COM
NS3.STUDIOTOPIA.COM

AFTER you update the nameservers, your off-site domain will begin working with your FASO account in about 12 hours.

Your existing website will be replaced by your FASO website.

-------------------------------

For 24 hours after changing the nameservers, you will want to check email as you have been AS WELL AS from your FASO control panel so that you do not miss any emails.

Once everything has settled (a 24 hour period), your email will all be properly directed to your new email account through our provider.

At that time you can make changes in any desktop program or mobile device that you use.

Cancel the old email provider.

--------------- OPTION TWO ---------------

To keep email account with current provider (your domain registrar):

1. Contact your current domain registrar and have them point the WEB domains:
www.yourname.com
yourname.com
to OUR web address:
data.fineartstudioonline.com

2. Tell them to keep all MAIL EXCHANGE records the way they are.

3. Provide us with your domain registrar�s MAIL EXCHANGE records.

4. Then change nameservers on your domain name to our name servers (via your domain account with your registrar):
NS1.STUDIOTOPIA.COM
NS2.STUDIOTOPIA.COM
NS3.STUDIOTOPIA.COM

We are happy to help you with these steps!

Q: How do I change my website's look - the template?
How do I change the template of my website?

A: 1. Log in to your control panel
2. In Left Menu bar, hover over 'Site Appearance'
3. Click on 'Templates'
4. Choose the style you want
NOTE: we recommend an ENHANCED template
5. Save Changes

Q: Can I disable the HTML Editor?
Can I disable the HTML Editor?

A: Absolutely.

1. Log in to your control panel.

2. Click on "Administration Info"

3. Next to "Use Regular Text Areas" click "Yes"

4. Click "Update"

Q: Can I hide the "Sold" tags in the thumbnail view?
Can I hide the "Sold" tags in the thumbnail view?

A: Yes!

1. Log in to the control panel

2. Click on "My Artwork Portfolio"

3. Click on "Edit the works display"

4. Click Yes next to "Hide Sold Tags in Portfolio"

5. Click Update

Q: When I get my domain, can people still use the FASO domain too?
When I get my domain, can people still use the FASO domain too?
(ie when I become www.yourname.com will www.fineartstudioonline.com/yourname still work?)

A: The answer is Yes - the FineArtStudioOnline address will always work - no matter how many additional domains you register.

Q: Can I change the order of my collections?
On my website itself, can I change the order in which my collections are presented?

A: Of course!

1. Log In

2. Click "My Artwork Portfolio"

3. Click "Add/Edit Collections"

4. Click "Change the Collections Display Order"

5. Change the Order as desired

6. Click Sumbit

Q: Can I add sound or music to my site?
Can I add sound or music to my site?

A: When showing art, it's tempting to want to create "ambiance" by adding music, typically classical, to your site. After all - most galleries have soothing music playing...and it typically adds to the experience.

Well don't.

On the Internet, most users hate web sites that "force" them to listen to music. Yes, I know you can turn the sound down...what if the visitor is already playing his own music on his computer? Maybe he doesn't want to turn his sound down.

Or perhaps the visitor has been to your site before and is tired of your music.

The answer is simple - don't add sound to your web site. If visitors want to listen to music while they browse - I assure you, they will take care of it themselves.

Q: How do I change my main page image?
How do I change my main page image?

A: 1. Log in to control panel
2. Click EDIT MAIN PAGE INFORMATION
3. Open 'Main Page Picture' Drop Down
4. Select image of choice
5. Click Save Changes

NOTE: This feature does not work with the "Autumn - Random" template, you can use the "Autumn - Fixed" Template if you wish to use the feature with the Autumn style.

Q: Can I customize my site?
I would like to hire you to make custom changes to my site, is that possible?

A: We generally can make all the changes people request, however, we do not have the staff to do custom changes on trial accounts.

If you are still in your free trial period, after you activate your account (become a paying member), we can schedule a consultation with one of our support agents to carefully discuss the changes you would like for your site.

There is a $25 charge for the consultation, which is applied toward the work done. We charge $50 an hour for custom work and will give you an estimate before work is started. The $25 consultation fee will be applied to the custom work, should you choose to proceed.

If for some reason we cannot do the work you request, your $25 consultation fee will be refunded.

Once you approve the work, it generally takes about 5 business days.

In order for us to do a custom change, you would have to be committed to your Site Style. Once we implement a custom change, you are locked into your current site style.

What this 'lock' means is that you will not be able to change your Site Style without our help and a possible custom charge to back out of the added change(s). Custom changes can cause functionality problems if you were to change your site style once changes have been added.

You will be able to edit everything as you have been. You would just not be able to change your site style to a different site style.

There are a few minor changes that we can make at no charge, for activated clients.

Q: How much are minor custom changes?
How much are minor custom changes?

A: In general we charge $50/hour for custom work, however, some minor custom changes we can do at no charge. Due to the number of designers we have on staff, we can only do custom changes for activated accounts (not those in a trial period).

Minor custom changes include

* Removing/Modifying the "Contact the Artist about this piece" link

* Changing the size (but not moving) certain images

* Changing a font or size of existing site elements in a minor way.

* Overriding a category in one site style with the same category WITH NO CHANGES from another site style (example changing the collections page in the autumn style to be like the collections page in the left navigation style).

Please note that in order for us to do a custom change, you would have to be committed to your site style. Once we implement a custom change, you are locked into your current site style.

What this 'lock' means is that you will not be able to change your Site Style without our help and a possible custom charge to back out of the added change(s). Custom changes can cause functionality problems if you were to change your Site Style once changes have been added.

You will be able to edit everything as you have been. You would just not be able to change your site style to a different site style.

Q: How do blog comments work?
How do blog comments work?

A: When the comments are made, you automatically get an email, which you MAY choose to verify. The PERSON who made the comment also gets an email which they are supposed to verify. Either person may verify - it does not require both. We do not create those emails manually, they are done automatically. If you reply via email, directly to the commenter, that is private and will not appear on the blog. You may choose to reply publicly on the blog from inside your control panel. This process, although just a tad cumbersome, is necessary to combat a phenomenon known as "blog spam." It also gives you a chance to disallow vulgar or unwanted comments.

Q: Why can't I log in to the Email Newsletter part of my site?
Why can't I log in to the Email Newsletter part of my site?

A: Most likely this issue is cause due to a privacy setting under Internet Explorer, there are two ways to resolve the issue:

FIRST OPTION

1. In internet Explorer click the "Tools"

2. Click "Internet Options"

3. Click the "Privacy" tab

4. Change the setting to "Default" or "Medium"

5. Click "OK"

SECOND OPTION

You may need to add the setting in TWO places.

ONE:
1. In Internet Explorer, click the 'Tools'
2. Click 'Internet Options'
3. Click the 'Privacy' tab
4. Click 'Sites'
5. add the site exactly as follows: data.fineartstudioonline.com
6. click 'Allow'
The large text box should now contain the site 'data.fineartstudioonline.com' and read 'Always Allow'
7. Click OK
8. Click OK

TWO:
1. On the Tools menu, click Internet Options.
2. On the Security tab, click Trusted Sites, and then click Sites.
3. Under Add this website to the zone, type in data.fineartstudioonline.com
4. Click Add, and then click Close.

Q: How do I add additional Categories to My Navigation Bar?
How do I add additional Categories to My Navigation Bar?

A: 1. Login to your control panel

2. Click "Edit Navigation Bar"

3. Select Up to eight categories

Q: Can I have more than eight navigation categories?
Can I have more than eight navigation categories?

A: Yes. You will need to be using one of the Enhanced Site Styles.

The Enhanced Site Styles allow for up to 12 categories on your navigation bar.

If you are using an older site style, the system allows for nine categories total to be displayed on your site - 8 categories of your choice plus the main "home" page on your site.

One thing to keep in mind: If you have separated your portfolio into collections you can change the default works display for your "Works" category to subdivide into all your collections. If you do this, you can only take up ONE category on your navigation bar for all of your artwork...that will free up navigation categories for other functions.

Q: How do I transfer my domain name to FASO?
I have a domain that I registered through another company. How do I transfer my domain to FASO?

A: 1. Log in to your FASO control panel

2. Click on MANAGE YOUR DOMAINS

3. Click on Transfer Your Domain to FineArtStudioOnline Wizard (BETA)

4. Follow the instructions

Our software will ask you for your login info for your Manage Domain Registration Account at the company that currently holds the domain registration.

If you are unable to provide this info, please contact tech support.

Depending upon the complexity of the domain transfer, a transfer can take several days to weeks.

Complexities may arise from the following:
1. If you used a 'middle man' company to register the domain.
2. If you do not have access to the login info.
3. If you have a privacy setting on the domain, we may need login info for the Privacy Registration Company (like Domains by Proxy) as well.

NOTE: We only process domain transfers for activated accounts, not those still in a free trial period.

Q: Can I change my domain that I already registered?
I made a mistake and registered the wrong domain, can I change it?

A: Unfortunately no. Once you register a domain, it is yours. Your option at this point is to register another domain for an additional fee (we normally charge $15/year).

Let the first domain expire (usually after a year) and then the second domain will become your "Main" domain.

Be sure to let us know that it what you intend to do so that we don't renew the wrong domain.

Q: Can I change the order of the listings on my links page?
Can I change the order of the listings on my links page?

A: At this time the links page only lists the links in alphabetical order.

A workaround is to preface each link title with a number (1, 2, 3,4) this will display the list in the order that you number the links.

Q: Will the buy now buttons automatically change to sold?
Will the Buy Now buttons automatically change to sold?

A: At this time neither our system, nor Paypal's, will automatically change the Buy Now buttons to a Sold tag.

When you receive an email that a piece has sold, 'tag' it sold in your FASO control panel by changing the Availability to Sold.

Doing this will remove the Buy Now button from the Sold piece.

1. log into control panel
2. click on MY ARTWORK PORTFOLIO
3. click on 'Edit' to the right of the piece
4. for 'Availability' option, select 'Sold' from drop down menu
5. Hit Save Changes

-------------------------------

NOTE: We have added a NEW FEATURE.
This feature is in BETA (still in development) and will ONLY work on Enhanced Site Styles.

In MARKETING CENTER
click on Ecommerce (PayPal)
click on Edit Your Paypal Settings
click on Edit (on far right)
for Future Use (Mark Originals Sold), set to YES
Save Changes

Q: Why are some items not showing on my navigation bar?
Why are some items not showing on my navigation bar?

A: The most likely cause of this is that you have set your link color or visited link color to the same color as the page background color so the links appear to be invisible.

This can be corrected by changing the color in the color schemes section of your FASO control panel.

Q: Can I point a navigation bar link to an external site?
Can I point a navigation bar link to an external site?

A: Yes. Here's how:

1. log into control panel
2. click on EDIT NAVIGATION BAR
3. click on 'Advanced' (lower left)
4. enter url (including the http://) in the left hand column.
5. add Override text in right column
6. Hit Submit

DON'T USE THE ADVANCED SETUP UNLESS YOU REALLY UNDERSTAND WHAT YOU ARE DOING. BE SURE TO REMOVE ANY ADVANCED LINKS IF YOU WANT TO USE THAT CATEGORY IN THE REGULAR WAY.

Q: How do I stop spam from coming through my contact form?
How do I stop spam from coming through my contact form?

A: Turn on the Captcha feature.

A captcha is a security code test that stops most spammers.

To turn it on:

1. log in to your FASO control panel

2. Click on Contact the Artist (left hand column)

3. click YES to the right of USE CAPTCHA

4. click Submit

Q: How do I remove unwanted TOPICS from my Blog.
Oops, I created a topic (a blog tag) and now I have decided that I do not want it. It is blank but is showing up on my site. How do I remove this?

A: 1. log in to your control panel
2. click EDIT CATEGORY INFORMATION
3. click BLOG
4. under 'Blog Posts Beta', you will see 'Manage Topics'
5. click on 'Manage Topics'
6. click the DELETE button next to the topic you wish to delete.

This will delete the topic but not any posts that may have been entered.

Q: Why do I have so many visitors from one location?
Why do I have so many visitors from one location?

A: It could be an ISP that shows all of their members from the same location, it could be a search engine spider that didn't get filtered out by the stats software, it COULD be an actual person who loves your work (or an office where multiple people are looking at the work), it could be another web site that indexes art sites.

In any case, there is no way for us to know the exact reason for high visit stats from one IP address and it is nothing to be overly concerned about.

Q: Can I Hide Images From the Public?
Can I Hide Images From the Public?

A: When you upload images used in the WORKS category, you can set the status to "Archive", which will make them not appear on your main portfolio page. Those works ARE still online though and people may find them in various ways.

At this time there is no way to completely "Hide" an artwork after it has been entered in your control panel. The only way to ensure that is to not add an artwork until you are ready for the public to see it.

Q: Why am I not receiving my FineArtViews Newsletter?
Why am I not receiving my FineArtViews Newsletter? I know I'm subscribed and that it's not in my junk mail folder, so why don't I receive it?

A: Unfortunately some ISP's are overly aggressive in fighting "spam" and they delete legitimate email messages.

We have this problem mainly with Yahoo, MSN and Hotmail (Windows Live Mail). We are constantly working to make sure those ISPs do not trash your messages but sometimes there's not much we can do from this side. Unfortunately we can't just pick up the phone and call either.

If your deliverability problem continues you might try having an email account with a different provider. We are also working on ways to minimize this problem.

Q: Why are the fields on my contact the artist page yellow?
Why are the fields on my contact the artist page yellow?

A: The yellow fields are not a design feature on our side. They are usually caused because the browser from which you are viewing the page has the Google Toolbar installed.

If the toolbar is installed on the browser you can click on settings (on the toolbar itself) and click on "Options" Turn OFF autofill to verify if that is indeed the problem.

Q: Can I add a pdf file to my website?
Can I add a pdf file to my website?

A: A: Yes. Here's how:
First upload the pdf file:
-FASO control panel
-click on Other Functions (bottom center)
-click File Upload
-click on Click Here to Add a New File
-follow instructions that include:
1. Click Browse
2. Select an File (only .pdf or .txt allowed)
3. Click "Upload the File"

-Once the file is uploaded - click on
'Click here to return to the files page'

-Highlight and COPY the URL of the PDF you just uploaded

Now insert link to PDF file:

-Click into the page you want to add link to (far left column - or click 'More Categories')
-Type in the text you wish to link the PDF to (for example, 'click here to open pdf file')
-highlight this text
-go to tool bar and click the 'chain' icon (4th from the right, says 'Insert/edit link' when you hover over it)
-New screen pops up
-paste the url of the file to the url text line
-Select target as 'New Window'
-Click Insert
-Save Changes

Q: How Do I Edit My Focal Point Page?
How Do I Edit My Focal Point Page?

A: The Focal Point page is the page that will come up from your directory listing.

Adding your website address (your domain name) to your Focal Point page will add your website to your contest entries.

The majority of info that appears in your Focal Point page is automatically propagated and updated according to info that you enter into your website.

To edit info on this page:
Log in to control panel
click About the Artist (left column)
click on Edit Focal Point Data (BETA) - top left
add domain to 'Main Web Site' (top line)
edit additional info
add photo of yourself
Click Save Changes

In order to select the art image that appears on the Focal Point page, select an image for your Main Page. This image will then appear on the Main Page of your website and your Focal Point page.

Q: Can I eliminate the sub headings on my artwork portfolio?
How can I eliminate the sub headings on my artwork portfolio? (ie the line that reads 'All � Originals � Limited Editions � Open Editions')

A: 1. Login to your control panel.

2. Click on MY ARTWORK PORTFOLIO

3. Click on 'Edit the works display'

4. Next to 'Hide Subheader in Portfolio' click 'Yes'

5. Click Save Changes

Q: Can I add images to my email newsletters?
Can I add images to my email newsletters?

A: Yes, you can send pictures in your email newsletters. To include images in your email newsletter, use the HTML editor. Here's how to do it:

1) Click Marketing Center from the Control Panel
2) Click Email Marketing
3) Click the Login button to get to your email newsletter settings
4) Click Send Newsletter
5) Click Skip Text Send and you will get the HTML editor.
6) In the HTML editor you can add images, change the color and size of your fonts and a lot more.
7) To add an image, choose one from the IMages drop Down menu. This list will include all the images you have uploaded to your site. Any image you want to add will need to be uploaded to your site first and chosen from this list.

Q: How do I change the picture that represents my collection on the Works page?
How do I change the picture that represents my collection on the Works page?

A: To change the picture that represents a collection on the Works page, follow these steps:

1) Enter your Artwork Portfolio from the main Control Panel.
2) Click Add/Edit Collections
3) Choose the collection you would like to change and click Edit
4)Choose an image from the Collection Picture drop down menu.
5) Click Update when you are finished.

Q: How Do I Add a Meta Tag to My Home Page?
I want to use google webmaster. Google has sent me a meta tag that I need to add to my site. How do I do this?

A: 1. log into your FASO control panel
2. click on MY ADMINISTRATION INFO
3. click on 'Set Google Verification/Extra Meta Tags'
4. Extra Meta Tag Name - Add Name to text box
5. Extra Meta Tag Content - Add Content to text box
6. Hit Save Changes

For example, if this is the code you are sent:
< meta name="verify-v8" content="plIIy00XH6Bv5OpmXsO7Rgy/2IkViJIFiOk=" />

Meta Tag Name is: verify-v8

Meta Tag Content is: plIIy00XH6Bv5OpmXsO7Rgy/2IkViJIFiOk=

Q: Entering dates of Events
Why are my event dates not showing?

A: Make sure to enter the dates of your events as numbers. For example, Friday, May 23rd, 2008 needs to be entered as 5/23/08.

Q: How are my Events put in chronological order?
How are my Events put in chronological order?

A: Events are listed chronologically by the beginning date of the event. The end date is also important, as when that date is past, the event will be classified as 'archived' and will no longer list as a current event. Please use both beginning and end dates when entering your events.

Make sure to enter dates as NUMBERS.

Friday, May 23rd, 2008 needs to be entered as 5/23/08.

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